Social (hiccup) CRM tools

Martijn Linssen

The Social Customer wants to play and be played Now lets have a look at the tools present for Social CRM: Jive , Lithium and Nimble. Nimble didnt make Gartners MQ but then again its not been released, although you can join the private beta Lithium Lithium is providing you with various applications for your customers to use. What does Lithium offer? Lithium does a bit of both. Business or Pleasure? -

Tools 157

Social Media Goals

Clark Quinn

Talking to them, and the others there (Vignette & Lithium) has me reflecting more broadly. However, I don’t know if having a separate app for blogs, wikis, and all works, as you want profiles and discussions to be integrated, so reckon you do want a social media environment, or you’ll have to use a lot of glue. Lithium was advertising ’successful’ communities, and so I naturally inquired about their approach. I spent yesterday touring the Web 2.0

Mzinga 100
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Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Question 1 - What are the most likely ways / places your organization might or does use Blogs, Wikis, Social Bookmarking, Social Networking or Collaboration Tools?

Hot List - April 1, 2009 to April 11, 2009

Tony Karrer

Talking to them, and the others there (Vignette & Lithium) has me reflecting more broadly. Coming back after a week of being mostly disconnected I'm woefully behind on email and even more so on my reading. Luckily, I have a short cut to seeing the stuff that is generating interest across most of the top eLearning bloggers. So, here's the hot list for April 1 - April 11 via eLearning Learning. Top Posts The following are the top posts from featured sources based on social signals.

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