Social (hiccup) CRM tools

Martijn Linssen

The Social Customer wants to play and be played Now lets have a look at the tools present for Social CRM: Jive , Lithium and Nimble. Nimble didnt make Gartners MQ but then again its not been released, although you can join the private beta Lithium Lithium is providing you with various applications for your customers to use. What does Lithium offer? Stay in the know via email, RSS, dashboards, and more Listen up people, that is simply impossible.

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Three Mantras

Andy McAfee

Photo of Andrew McAfee Home Blog About RSS Andrew McAfees Blog The Business Impact of IT Tweet Three Mantras by Andrew McAfee on April 29, 2009 Imagine an employee, consultant, or management guru making a presentation five years ago to Verizon’s senior executives on how that company should improve its customer service. Lithium’s founders believed that people would behave similarly even in staid corporate online communities.

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Beyond Institutions Personal Learning in a Networked World

Stephen Downes: Half an Hour

Right now, I currently have an issue with my own system because people are putting hypertext markup language inside the author field in their RSS. The modern web is distributed, interactive, murmuration of services and people -- 2RCode, OpenSearch, Windows Live Tiles, touch icons, RSS and even a thing called human dot text. by Stephen Downes Introduction: What learners Need Sorry, I forgot to turn on the audio recording. That''s how you start a broadcast, with dead air.

Hot List - April 1, 2009 to April 11, 2009

Tony Karrer

How to Find Pictures for Your eLearning " Engaged Training , April 2, 2009 Engaged Training My Ramblings about Training, Leadership, and Learning Home Subscribe Entries (RSS) Comments (RSS) Recent Posts How to Find Pictures for Your eLearning Social Learning: A Heart Issue What Are Some Good Survey Questions for Social Learning Adoption? Talking to them, and the others there (Vignette & Lithium) has me reflecting more broadly.

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