Barriers to Knowledge Work

Harold Jarche

If sense-making is a key part of knowledge work and is also essential for both innovation and creativity, does the average workplace help or hinder sense-making? Sharing is necessary in almost all work contexts today and it is through sharing that we can inspire and be inspired.

Facilitating Knowledge Work #wolweek

Clark Quinn

In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week.

Why PKM?

Harold Jarche

Here is a short video introduction on why personal knowledge mastery ( PKM ) is becoming a required skill and mindset for professionals today. We continue to see that labour has diminishing value as routine work keeps getting automated. Your Work? Related: Why PKM Part 1.

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PKM: The Book

Harold Jarche

I have been writing about personal knowledge management on this blog since 2004. PKM helps individuals, organizations, and society. The more and better we share our knowledge, the more resilient become our networks. We are just finishing our third PKM online workshop.

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Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. Learning-Knowledge-Work - they really are the same and I need to do them all at once. If you make these independent and distinct, it will be really annoying for us knowledge workers.

PKM: the basic unit of social business

Harold Jarche

The main benefits for networked organizations do not lie in the outcome from teams, but in individual knowledge acquisition, in the ability to connect with the right people and to access the right information at the right time. Teams are for sports, not knowledge work.

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Why do I need KM?

Harold Jarche

” This illuminates an observation made by Thierry deBaillon , which I have often quoted, “The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” PKM is based on playfully seeking knowledge, not task-driven searching.

Activate your knowledge

Harold Jarche

PKM is much more than processing information. Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done.

Work Out Loud Week

Harold Jarche

Sharing complex knowledge requires trust, but developing trusted knowledge networks does not happen over night. It requires a combination of actively engaged knowledge workers, using effective communications tools, all within a supportive organizational structure.

Learning is the work

Harold Jarche

Work is learning and learning is the work. Because the nature of work is changing. For example, automation is replacing most routine work. That leaves customized work, which requires initiative, creativity and passion. Share to inspire through your work.

digital transformation skills

Harold Jarche

Oscar Berg has further developed his digital collaboration canvas that describes nine capabilities required for collaborative knowledge work. Collaboration is working together for a common objective, while cooperation is openly sharing, without any quid pro quo.

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Knowledge sharing paradox revisited

Harold Jarche

The knowledge sharing paradox is that enterprise social tools can constrain what they are supposed to enhance. People will freely share their knowledge if they remain in control of it because knowledge is a very personal thing. I don’t see the reverse working.

The Seek > Sense > Share Framework

Harold Jarche

Simple standards facilitated with a light touch, enables knowledge workers to capture, interpret and share their knowledge. Personal knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively.

To learn, we must do

Harold Jarche

As I was preparing to start our online PKM workshop last night, I came across one of the best articles that I have read in a long while that reflects the value of what the PKM framework supports. PKM is as much a life skill as a work skill.

Active sense-making

Harold Jarche

Yesterday, during my presentation on personal knowledge management to IBM BlueIQ I was asked about the role of blogging in my own sense-making processes. Seeking information is an important foundation to PKM online but it’s of little use without action.

Leveraging collective knowledge

Harold Jarche

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise locators) and now to Collective Knowledge (social media). The illusion of knowledge. Each person’s knowledge needs and knowledge use are unique.

finding community

Harold Jarche

Many work teams today are distributed geographically, culturally, or in different time zones. But trust is required before real knowledge-sharing can happen. Meanwhile in work teams we are usually collaborating — working together for a common objective.

mastery and models

Harold Jarche

Personal Knowledge Mastery. These disciplines have influenced my professional work which is based on individuals taking control of their learning and professional development and actively engaging in social networks and communities of practice. It is a key aspect of PKM.

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stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

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7 essential facets for enterprise knowledge sharing

Harold Jarche

Most large organizations today have some suite of social tools to share information and knowledge. Based on work with several clients over the past few years, I have identified seven essential facets for enterprise social networks. This is how teams work.

Social learning is for human work

Harold Jarche

This past week I came across the theme of the changing nature of work several times. As computers transcend many human capabilities and work is dehumanized , we must focus on the skills and abilities where humans excel beyond any imaginable machine capability. SocialLearning Work

the future of human work

Harold Jarche

Just as few people do work that requires pure physical labour today, soon few of us will do routine, procedural, standardized knowledge work. They learn what works, what doesn’t and deliver ever better performance. Work is learning, and learning is the work.

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The connected leader

Harold Jarche

They made an effort to share their knowledge and expertise more widely. . Leadership, like culture, is an emergent property of people working together. For example, trust only emerges if knowledge is shared and diverse points of view are accepted.

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Social Media for Knowledge Workers

Tony Karrer

tools to improve your performance as a knowledge worker. This was a major reason that I started down the path with Work Literacy. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0

Connected leadership is not the status quo

Harold Jarche

This is succinctly explained in the definition of wirearchy : a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology”. As networked, distributed work becomes the norm, trust will emerge from environments that are open, transparent, and diverse. Strengthening professional social networks will ensure that knowledge is shared and contributes to organizational longevity.

Tool Set 2009

Tony Karrer

I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. Setting up a SharePoint for a community or work team is very different from teaching them about Personal Learning. In fact, the lack of attention to this topic was the reason I founded Work Literacy in June of 2008. You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills.

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Ten reasons

Harold Jarche

Social media are an extension of the Internet and the Web, and are becoming embedded in our work and leisure time. Networks , the new organizational model, mean giving up control and our hierarchical work models are no longer effective nor efficient. What looks like goofing off, such as Twitter , may actually be knowledge work. Not if you use some methods and processes (like PKM ) to make sense of all those networks [that's how I'm able to write this post so quickly].

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Fluctuating support networks

Harold Jarche

In Exploring the informal organization in knowledge work: A grounded theory of fluctuating support networks (2008), Judith concludes [my emphasis]: The study contributes to management praxis by raising awareness and offering insights into the practical value of fluctuating support networks and their power to rehumanize the knowledge workplace. Tags: Communities Informal Learning Work

Favourite Workplace Learning Blogs

Harold Jarche

I don’t like creating “Top 50″ lists so here are my current favourite sources of information and knowledge about learning, especially for the networked business environment. Anecdote AU: A blog focused on “putting stories to work&#. ELSUA ES: Luis Suarez talks about knowledge management, community building, social computing and living in a world without e-mail [a very good thing]. Tags: InternetTime Learning Work

Learning in Complexity

Harold Jarche

StevenBJohnson - How research works in an age of social networks (or at least how it works for me) [highly recommended post #PKM]. Very few of the key links came from the traditional approach of reading a work and then following the citations included in the endnotes. The reading was still critical, of course, but the connective branches turned out to lie in the social layer of commentary outside of the work.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Our relationship with knowledge is changing as our work becomes more intangible and complex.

The Evolving Social Organization

Harold Jarche

Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. However, knowledge, and the acquisition of new knowledge, are still key factors for innovation and effectiveness.