Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. This is Big Knowledge Management , leveraging the power of enterprise software platforms to store decision, process, and event memories. An Organizational Knowledge Sharing Framework.

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

But it looks like, apparently, there are some potential risks along the way: mainly, knowledge workers not wanting to participate (through blogging or microblogging, as primary examples) due to lack of time , since their day to day workflow seems to be interrupted abruptly due to that lack of integration of social technologies into where the real work happens. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

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Don’t Underestimate the Value of Your Community Managers

Luis Suarez

As you well know, Rachel is the co-founder of The Community Roundtable, along with Jim Storer , a rather smart, helpful and very resourceful and talented peer to peer network of community builders that has been around for a couple of years already and that time and time again they keep producing some of the most amazing reports, and other brilliant deliverables, that one can find out there on the Social Web around the art of managing online communities, whether internal or external.

The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

In that article he basically defines the work life of Trust Agents , what I would call as well Wild Ducks , that group of knowledge Web workers who do lots of smart work together gathering in social networks, communities and whatever other informal groupings to carry out that piece of work they are truly passionate about and connected with one another due to a common affinity.

How Mobility Empowers Work as a State of Mind in the Era of Social Business

Luis Suarez

“, where he exposes, quite clearly, the state of mobility within the corporate world, or, at least, he gives us plenty of good glimpses of where we are heading already, starting off with a rather brief description of what mobility means for all of us, knowledge (Web) workers, and also what it means for the organisation as business benefits. It’s changing the way we work, connect, collaborate, share our knowledge, be in the know, innovate together, you name it.

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

There will be other entries that I will be putting together over the course of the next few days sharing along what else I learned throughout the event, but for now, let’s get things started with this one: Social Task Management – When Social Business Got Down to Work. is getting down to some serious work, allowing knowledge workers to become more effective and productive at what they already do, that is, excel at their jobs. W elcome to Social Task Management, I guess!

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

“ As a journalist, you know you are doing your job properly when you manage to upset rich, powerful and entitled people who are used to getting their own way. Well, they amplify flows of knowledge and information, inside an organisation, but across organisations, too! They involve an ecosystem of institutions of participation in these flows of knowledge , like I have blogged about a couple of weeks back, as the main core engine for how business gets done nowadays. .

Social Business Accelerates Work as a State of Mind

Luis Suarez

A few days back Scott Edinger put together a very insightful article on the topic of whether remote knowledge workers are more engaged , or not, than people working at the traditional office. The interesting thing though is how the whole concept of teleworking has been all along with us for several decades now, specially, since the emergence of groupware, collaboration and knowledge sharing solutions came about.

working collaboratively and learning cooperatively

Harold Jarche

For the past century, management practice has primarily focused very much on error reduction, with practices such as Six Sigma , especially in manufacturing. Learning and development (L&D) practices reflect this priority on error reduction.But knowledge work, especially creative work, is not mere production. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Knowledge-sharing Requires Trust.

user-generated content

Harold Jarche

Finding and sharing information and knowledge should be part of the workflow in any knowledge-based organization. For those supporting knowledge-sharing in an organization, look at what is shared and see how it can be done better — by adding value. User-generated content resulting from daily knowledge flows is one part of organizational knowledge management. Content creation, a subset of sensemaking, is difficult. It takes time and effort.

mapping stories

Harold Jarche

Roger Schank has covered story telling and knowledge management in great detail. We learned that to be effective, institutional memory — especially the decisions taken over time — has to be part of the workflow of any knowledge worker doing complex work and making decisions. PKM helps to put our knowledge maps out there for others to see. The field of knowledge management is nothing without people engaged in the process.

PKM 175

“the number one critical skill set”

Harold Jarche

And it’s personal knowledge mastery at work. It is to knowledge management what meditation is to life. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay Personal knowledge mastery is what you can do between flashes of brilliance.

Skills 170

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World. Knowledge management is a mixture of explicit and implicit knowledge sharing. It can be as explicit as an organizational knowledge base, or as implicit as the work culture.

PKM 167

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

The 70:20:10 framework is a simple concept that has developed from work carried out by various researchers over the past half-century that suggests a one-dimensional focus on structured training and development – a rut that many organisations had fallen into – misses the opportunity to exploit learning and development where most of it happens, which is within the workflow.

New book chapters

Dave Snowden

I have been silent for a few days, in part as we had a Cognitive Edge Executive meeting in London (we are now have 16 employees, past the magical 15 so things are changing), partly because I have been working on a new workflow approach to creating strategy using the Cynefin framework. Here is the list for those interested here they are: " Naturalizing Sensemaking " in Informed by Knowledge by Mosier & Fischer.

Supporting self-managed team learning in the organisation

Jane Hart

But what these both have in common is that they are still a “ managed learning ” process. In this and my next post I am going to look at self-managed learning in an organization, and how that might be supported and scaffolded. Today I’m going to look at “supporting self-managed team learning”, and next time I will consider ”supporting self-managed personal and professional learning”.

It’s time to focus on your LQ

Harold Jarche

But if we want to thrive in complexity and if we want our work teams to be effective, we have to integrate our learning into the workflow. On 11 June 2012 we will start the next online personal knowledge management workshop. These workshops are not just for ‘learning professionals’ but for any role; from sales to marketing to production, and especially for management. Learning is everywhere in the connected workplace.

Enterprise 2.0 transition

Harold Jarche

The E20 Meetup in Paris today discussed the role of “Organizational Development” (OD) and “Human Ressource Management” (HR) in the Enterprise 2.0 I have not seen organizations move toward a more social business model without changing management. That may mean reducing the number of managers; empowering people who are customer-facing; or significantly opening up the workflow and making it more transparent.

Managing Learning?

Charles Jennings

Learning can only be managed by the individual in whose head the learning is occurring. Of course external factors – such as other people (especially your manager and your team), technology, prevailing culture, general ‘environmental’ factors, and a range of different elements – can support, facilitate, encourage, and help your learning occur faster, better, with greater impact and so on. But they can’t manage the learning process for you.

PKM 173

The differences between learning in an e-business and learning in a social business

Jane Hart

knowledge sharing. Management. Training often outsourced, on-demand access to self-paced learning, f2f networking important, facilitated collaborative/peer-learning available in the workflow. Frequently misunderstood as “learning in informal ways”, eg by use of informational rather than instructional resources, or when formal/managed learning takes place outside a classroom. Supporting Personal Knowledge Management: tools, techniques, skills and behaviours.

Virtually free conference

Jay Cross

A dozen years ago I needed to get up to speed on business process automation, knowledge management, and workflow systems. I attended KM World in San Jose gratis and came away with great foundation knowledge. Management Innovation Meta-LearningI’m attending KM World virtually for the next two days. Presentations are being screened live. I’ll see recordings of part of this: the gun goes off at 5:45 am Pacific and I don’t do that for anybody.

Four Ways User-Generated Content (UGC) Can Make its Way into.

Xyleme

Home > Learning Content Management , Social Learning > Four Ways User-Generated Content (UGC) Can Make its Way into Formal Learning Four Ways User-Generated Content (UGC) Can Make its Way into Formal Learning January 20th, 2010 Goto comments Leave a comment This past week, I’ve been reading and referring to Jane Hart’s article The State of Social Learning Today and some Thoughts for the Future of L&D in 2010 quite a bit. Home About Podcasts Videos Xyleme Inc.

Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL

Jane Hart

It will not be about designing personalised training nor managing people’s learning for them , but rather supporting their own personal learning strategies. Learning = acquisition of new knowledge and skills in many different ways (NOT just through study)| continuously and one off events | online and f2f | internal and external | formal and informal | content and people (e.g.

Once more, across that chasm

Harold Jarche

I also use a broader definition of technology; being the application of organized and scientific knowledge to solve practical problems. Workflow Learning (including wider acceptance of performance support instead of training). A year later the use of blogs had exploded, while workflow learning had stalled and I noted that an understanding of the value of informal learning was catching on.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

In the words of a famous English football manager “it’s much, much more important than that”. Only a minority of instance of under-performance are due to lack of knowledge or skill. Content-centric , away-from-work, training approaches are on the other hand overwhelmingly ineffective (and usually far more costly) in fast-moving knowledge-based environments where people need to ‘know now’ and ‘know how’ almost instantly in order to perform.

Make it relevant

Harold Jarche

Spend more effort on getting influential people, especially senior management, to model the behavior. Bolting anything on to the workflow just shows what it really is: an impediment to work. This is why I am not the most popular person amongst LMS vendors , as I believe the underlying principle of learning management systems is in direct conflict with collaborative and cooperative work. John Stepper describes his recent experiences in discussing working out loud in Berlin.

What’s working in social business

Harold Jarche

Like the knowledge management and e-learning hype phases of the 90′s and ’00′s respectively, social business is being led by software vendors. Some are even the same vendors that MIT’s Peter Senge said co-opted the field of knowledge management. ” My focus on social business stems from a background in training, knowledge management, performance improvement and social learning. What’s working in social business in 2012?

AITD National Conference 2014

Harold Jarche

It puts into question most of our management frameworks that require detailed analysis before we take action. Emergent practices are dependent on the cooperation of all workers (and management) as well as the free flow of knowledge. It also requires learning as part of everyone’s workflow. AITD: And can you tell us a little about your Personal Knowledge Management workshop? Sydney Harbour.

Summarizing Learn for Yourself

Jay Cross

Know-who (social networking skills, locating the key people and communities where competencies, knowledge, and practice reside and who can add the greatest value to one’s learning and work) Two students working on one computer learn more than both would learn if working individually. I just copied a rough draft of my new book, Learn For Yourself , into a free summarizer. In a few seconds, it reduced my 116-page manuscript to 10 items.

FAQ 119

Informal learning, the 95% solution

Harold Jarche

It was part of the Taylorist, industrial model that also compartmentalized work and ensured that only managers were allowed to make decisions. There are methods from knowledge management, organizational development and human performance technology, for example, that are quite useful in supporting informal learning. Integrating the best of what we know from multiple disciplines, in an evidence-based fashion, is the way to proceed and support complex, creative, knowledge work.

Working in the dark

Harold Jarche

He redesigned an advertising agency’s workflow, identifying the main choke points - four “big meetings” where one of the “owners” had to be present - and then made the workflow visible so anybody could see what was happening. What may be considered a knowledge management problem, finding the right information at the right time, is really a transparency one. For more contextual knowledge, I ask my network via text message, Twitter, blog or forum.

Social Learning doesn’t mean what you think it does!

Jane Hart

In other words those who think “social learning&# is just about a new training trend, or about adding social media into the &# blend&# , or that it is about acquiring the latest Social Learning Management System are missing the big picture. We value informal learning and want to support people learn continuously – in the workflow. We will help people to build external Personal Knowledge Networks on social networking sites.

digital workforce skills

Harold Jarche

“Are there new ways to think about our digital workplace skills that allows us to take our thinking up to a new plane, the next meta-level of thinking and working where we have much higher leverage, can manage change that is an order of magnitude or greater in volume than today, work in fundamentally better and smarter new ways — and perhaps even work a bit less — yet produce much more value?”. Digital Sense Making + Personal Knowledge Management [Mastery].

Skills 219

e-books, open standards, and content formats

Xyleme

We don’t have to develop a new way to handle e-Books in our application workflow, it’s simply another output. With a proprietary system, it requires a lot more effort to develop and integrate seamlessly into the existing workflow. Home About Podcasts Videos Xyleme Inc.

Three Principles for Net Work

Harold Jarche

For knowledge workers, there is diminishing value in standardized work, as it will be either automated or outsourced over time. Standardized work usually falls into simple or complicated knowledge domains. According to the Cynefin knowledge management framework, developed by Dave Snowden, in the simple domain, “the relationship between cause and effect is obvious to all” while in the complicated domain, “the relationship between cause and effect requires analysis”.

Working smarter

Jay Cross

Sometimes it’s easier to add smarts to the workflow (performance support) than to stuff things into people’s heads. Empowering people to take action rests on clearing obstacles out of the way and incorporating next practices into workflow. I am encouraging companies to consider using private versions behind their firewalls for dynamic knowledge management. Higher ground. I don’t talk much about training or learning any more.

Raising the Dial Tone, Part 2

Martijn Linssen

Home About Complexity Reading List Knowledge Management Reading List Raising the Dial Tone, Part 2 John 1 comment Complexity , Social Media , Strategy Sep 25 (Part 1 is archived at [link] Recently, Dennis McDonald offered that transparency and collaboration should be considered as efficiency measures in the Secretary of Defense’s initiatives. About John Dr. John Bordeaux brings 28 years’ experience working issues of national security and knowledge management.

Five Myths of Social Learning

Xyleme

Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Social learning is all about providing more flexible and responsive ways for delivering this knowledge through user generated content, engagement, and feedback.

Personal Learning: Taking Ownership of Learning Online: Part One

Stephen Downes: Half an Hour

Is philosophy of knowledge philosophy of science and philosophy of mind but I've done a lot of work in online learning new media and computer technology since then be all applications. I work very differently and this is important because this research workflow that I have in.

why learning and enterprise content management?

Xyleme

Home > ECM , Executive Perspective > Why Learning and Enterprise Content Management? Why Learning and Enterprise Content Management? Unlike our competitors who use proprietary technology to store and manage reusable learning objects, our solution was designed to be portable across content management systems. You can take advantage of Documentum’s collaboration tools, extensive media management capabilities and workflow technology.

Life Without eMail – Year 6, Weeks 21 to 24 – (Newcomer Challenging for King Email’s Crown)

Luis Suarez

Indeed, email fosters closed, private, secretive interactions amongst a few people, what I have been flagging all along as sharing your knowledge across on a need to know basis vs. what social networking tools do, which is promote that wonderfully inspiring mantra of default to open. And that can only be a good thing for businesses that want to promote sustainable growth as their primal reason for survival in today’s Knowledge Economy.

Time for the Training Department to be Taken Seriously

Xyleme

Today, I’m going to talk about learning content management (ECM) and enterprise content management (LCM). The enterprise content management software market currently exceeds $4B, so it’s quite clear that the vast majority of organizations place strong emphasis on their ECM strategy – a strategy that the training organization unfortunately typically takes no part in. Home About Podcasts Videos Xyleme Inc.

Why Learning and Enterprise Content Management?

Xyleme

Home > ECM , Executive Perspective > Why Learning and Enterprise Content Management? Why Learning and Enterprise Content Management? Unlike our competitors who use proprietary technology to store and manage reusable learning objects, our solution was designed to be portable across content management systems. You can take advantage of Documentum’s collaboration tools, extensive media management capabilities and workflow technology.