Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded.

The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

as well the fears of no longer being considered indispensable, despite the the huge amount of knowledge they have accumulated over the course of the years, or those other fears of no longer being considered the experts they once thought they were.

Trending Sources

Don’t Underestimate the Value of Your Community Managers

Luis Suarez

Key concepts like social capital skills, open knowledge sharing, collaboration, engagement, commitment, passion, trust, etc. To train the entire organization on social media, internal social software, social business, social processes and workflows and community management.

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

But if we take a look closer, then we are going to find out that perhaps the tools where problems are, and therefore where knowledge workers get work done, may not be the right tools in the first place.

How Mobility Empowers Work as a State of Mind in the Era of Social Business

Luis Suarez

Organisations should work on putting together that mobility strategy and us, the knowledge (Web) workers , will get down to business and make use of the mobility tools at our disposal in order to keep being effective and productive while on the move.

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

PKM 130

Supporting self-managed team learning in the organisation

Jane Hart

But what these both have in common is that they are still a “ managed learning ” process. In this and my next post I am going to look at self-managed learning in an organization, and how that might be supported and scaffolded.

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

It’s important because research over the past 40 years at least has indicated that learning that occurs outside of formal classes and courses is not only more frequent but also generally more effective than its structured and ‘managed’ counterpart.

Make it relevant

Harold Jarche

Spend more effort on getting influential people, especially senior management, to model the behavior. Bolting anything on to the workflow just shows what it really is: an impediment to work. John Stepper describes his recent experiences in discussing working out loud in Berlin.

What’s working in social business

Harold Jarche

Like the knowledge management and e-learning hype phases of the 90′s and ’00′s respectively, social business is being led by software vendors. Some are even the same vendors that MIT’s Peter Senge said co-opted the field of knowledge management.

Enterprise 2.0 transition

Harold Jarche

The E20 Meetup in Paris today discussed the role of “Organizational Development” (OD) and “Human Ressource Management” (HR) in the Enterprise 2.0 I have not seen organizations move toward a more social business model without changing management.

New book chapters

Dave Snowden

I have been silent for a few days, in part as we had a Cognitive Edge Executive meeting in London (we are now have 16 employees, past the magical 15 so things are changing), partly because I have been working on a new workflow approach to creating strategy using the Cynefin framework.

News 39

It’s time to focus on your LQ

Harold Jarche

But if we want to thrive in complexity and if we want our work teams to be effective, we have to integrate our learning into the workflow. On 11 June 2012 we will start the next online personal knowledge management workshop. Learning is everywhere in the connected workplace.

Informal learning, the 95% solution

Harold Jarche

It was part of the Taylorist, industrial model that also compartmentalized work and ensured that only managers were allowed to make decisions. Tweet Informal learning is not better than formal training; there is just a whole lot more of it.

Working in the dark

Harold Jarche

He redesigned an advertising agency’s workflow, identifying the main choke points - four “big meetings” where one of the “owners” had to be present - and then made the workflow visible so anybody could see what was happening. I discuss transparency a lot on this blog.

The differences between learning in an e-business and learning in a social business

Jane Hart

knowledge sharing. Management. Training often outsourced, on-demand access to self-paced learning, f2f networking important, facilitated collaborative/peer-learning available in the workflow. Supporting Personal Knowledge Management: tools, techniques, skills and behaviours.

Three Principles for Net Work

Harold Jarche

For knowledge workers, there is diminishing value in standardized work, as it will be either automated or outsourced over time. Standardized work usually falls into simple or complicated knowledge domains. This is how simple and complicated knowledge continuously gets automated.

Managing Learning?

Charles Jennings

Learning can only be managed by the individual in whose head the learning is occurring. But they can’t manage the learning process for you. One of which is “if learning is managed by the learner, what will the technologies that support her look like in the next 3, 5, 10 years?”

PKM 86

digital workforce skills

Harold Jarche

Digital Sense Making + Personal Knowledge Management [Mastery]. Connecting people and knowledge is the focus of personal knowledge mastery. The discipline of PKM helps each person become a contributing node in a knowledge network.

Skills 124

SAP may be betting on the right horses, but how about the jockeys?

Martijn Linssen

In all fairness, Matthias pitched in for 6 SAP mentors with HANA knowledge not indicated on the SAP mentor pages (Rukhshaan Omar was present already) Bottom line? Architecture business rules change knowledge management standardisation

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

In the words of a famous English football manager “it’s much, much more important than that”. Only a minority of instance of under-performance are due to lack of knowledge or skill. Learning in the workflow is the way forward.

Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL

Jane Hart

It will not be about designing personalised training nor managing people’s learning for them , but rather supporting their own personal learning strategies. Use Personal Knowledge Management (PKM) techniques as a continuous process of seeking, sense-making and sharing.

Social Learning doesn’t mean what you think it does!

Jane Hart

In other words those who think “social learning&# is just about a new training trend, or about adding social media into the &# blend&# , or that it is about acquiring the latest Social Learning Management System are missing the big picture. We value informal learning and want to support people learn continuously – in the workflow. We will help people to build external Personal Knowledge Networks on social networking sites.

Working smarter

Jay Cross

Sometimes it’s easier to add smarts to the workflow (performance support) than to stuff things into people’s heads. Empowering people to take action rests on clearing obstacles out of the way and incorporating next practices into workflow. Higher ground.

Pick of the Month: May 2012

Jane Hart

but rather a new organizational learning approach, where learning is integrated into the workflow. My blog is a key part of my professional development and essential to my personal knowledge management processes. Give me access to social knowledge, but don’t limit me.

Life Without eMail – Year 6, Weeks 21 to 24 – (Newcomer Challenging for King Email’s Crown)

Luis Suarez

Indeed, email fosters closed, private, secretive interactions amongst a few people, what I have been flagging all along as sharing your knowledge across on a need to know basis vs. what social networking tools do, which is promote that wonderfully inspiring mantra of default to open.

Summarizing Learn for Yourself

Jay Cross

Know-who (social networking skills, locating the key people and communities where competencies, knowledge, and practice reside and who can add the greatest value to one’s learning and work) Two students working on one computer learn more than both would learn if working individually.

FAQ 19

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Branon Learning Management System App Stores Bob Little Apps, Not Courses Inge de Waard Augmented reality moves towards augmented learning with easy tools: Wikitude , Layar , ARToolKit. The role of the learning leader is shifting from being a program manager to a solution architect.

AITD National Conference 2014

Harold Jarche

It puts into question most of our management frameworks that require detailed analysis before we take action. Emergent practices are dependent on the cooperation of all workers (and management) as well as the free flow of knowledge. Sydney Harbour.

Virtually free conference

Jay Cross

A dozen years ago I needed to get up to speed on business process automation, knowledge management, and workflow systems. I attended KM World in San Jose gratis and came away with great foundation knowledge. Management Innovation Meta-LearningI’m attending KM World virtually for the next two days. Presentations are being screened live. I’ll see recordings of part of this: the gun goes off at 5:45 am Pacific and I don’t do that for anybody.

Five Myths of Social Learning

Xyleme

Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Social learning is all about providing more flexible and responsive ways for delivering this knowledge through user generated content, engagement, and feedback.

Once more, across that chasm

Harold Jarche

I also use a broader definition of technology; being the application of organized and scientific knowledge to solve practical problems. Workflow Learning (including wider acceptance of performance support instead of training).

Raising the Dial Tone, Part 2

Martijn Linssen

The problem is that most requirements issued on federal contracts are complete birdcage liner written by people who are either totally unqualified to design a product or produced by a process/workflow that is biased toward the most verbose form of mediocrity (i.e.

Where Will the Change Come From?

Tony Karrer

Combine this with the concepts of Enterprise 2.0 , Emergence and Network IT which suggest that rather than trying to define workflow, rules, function ahead of time, we provide relatively free form tools and allow behavior to emerge and then provide better support. What's likely to happen here is that all sorts of innovation in learning, knowledge management, etc.

Four Ways User-Generated Content (UGC) Can Make its Way into.

Xyleme

Home > Learning Content Management , Social Learning > Four Ways User-Generated Content (UGC) Can Make its Way into Formal Learning Four Ways User-Generated Content (UGC) Can Make its Way into Formal Learning January 20th, 2010 Goto comments Leave a comment This past week, I’ve been reading and referring to Jane Hart’s article The State of Social Learning Today and some Thoughts for the Future of L&D in 2010 quite a bit. Home About Podcasts Videos Xyleme Inc.

Identifying a collaboration platform

Harold Jarche

The options then become: Open the LMS so it can be used in the daily workflow. I’ve noted before that the main objective of the modern training department should be to enable knowledge to flow in the organization. Work with management to fund and develop better tools and processes for workers. This is a follow-up from yesterday’s post that the LMS is no longer the centre of the universe and Jane Hart’s post today on A Transition Path to the Future.

e-books, open standards, and content formats

Xyleme

We don’t have to develop a new way to handle e-Books in our application workflow, it’s simply another output. With a proprietary system, it requires a lot more effort to develop and integrate seamlessly into the existing workflow. Home About Podcasts Videos Xyleme Inc.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Isn't that the definition of management. The main objective of the new training department is to enable knowledge to flow in the organization.

Increasing “Jointness” and Reducing Duplication in DoD Intelligence

Martijn Linssen

tools behind the firewall (dubbed “Enterprise 2.0”) to increase knowledge transfer and information sharing. The underlying assumptions regarding the prevailing finished intelligence workflow have not been questioned. Some have argued Intellipedia is a “knowledge base.”

Why Learning and Enterprise Content Management?

Xyleme

Home > ECM , Executive Perspective > Why Learning and Enterprise Content Management? Why Learning and Enterprise Content Management? Unlike our competitors who use proprietary technology to store and manage reusable learning objects, our solution was designed to be portable across content management systems. You can take advantage of Documentum’s collaboration tools, extensive media management capabilities and workflow technology.