The wonderful world of the wiki

Dave Snowden

I’ve had the two articles about me trolled in various ways over the year and learned an awful lot about conflict management and complex adaptive systems in that time. Wikis are messy in the right way, they allow progress rather than rework. The new Cynefin wiki.

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Defibrillating Knowledge Management

Martijn Linssen

This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. Each participant taking with them their own knowledge of the interaction; based on their past experience, their cognitive biases evidenced through learning filters, and the random noise that affects the metaphorical learning that helps us navigate our day.


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Emergent Knowledge Management

Tony Karrer

There's been a long running discussion around what Knowledge Management is going to look like going forward and whether big systems that manage knowledge are going to be there. I had imagined that we would provide relatively simple, free-form tools like Wikis, blogs. Do we really think that there will be a new wave of Enterprise Knowledge Management or other big systems

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

Time For KM To Manage Knowledge About Management?

Steve Denning

I was therefore somewhat surprised when I found that most of the great knowledge management programs that I observed in large organizations around the world were eventually closed down, sidelined or shifted to the periphery. The managements of these organizations didn’t seem to appreciate great KM accomplishments right in front of their noses. These were world-class programs, with demonstrated results that were not understood appreciated by the management.

Building a Solid Library of Use Cases

Luis Suarez

I have been advocating for social software tools (as an opportunity to explore their huge potential in terms of how they help us become more effective at what we do by becoming more open, collaborative and innovative) from as early as 2000, when I was first exposed to different instances of blogs and wikis, whether inside or outside of the firewall, along with what today would be known as social profiles. Innovation Knowledge Management Learning Open Business Open Leadership

How traditional management is killing microcredit

Steve Denning

Main | Rachel Botsmans cool TED video: Getting rid of our addiction to things » January 14, 2011 How traditional management is killing microcredit Traditional management has a wonderful track record of sidelining, downsizing or eliminating anything that is creative or imaginative or innovative. It has happened in knowledge management, in lean manufacturing, in marketing and in innovation itself. Radical management and Capitalism 3.0

Social Computing Guidelines and Why You Would Still Need Them

Luis Suarez

Narrative matters , nowadays more than whatever you would have thought of in the past, and that’s the very first thing senior management would tell you that you would need to take care of: ‘ Yes, I want to have a bunch of rules, so that my employees would not be goofing off, nor misbehave and what not and instead continue to work really hard. Rules, control, entitlement, arrogance, (a certain) position or status, micro-management, etc.


elsua: The Knowledge Management Blog

To remind myself of why I first got involved with social tools back in 2000 when I had my first experiences with blogs and wikis. Knowledge Management Learning Open Business Open LeadershipBack on January 20th, I celebrated ( quietly ) my 23rd anniversary in the IT industry.

2013 – The Year of Social HR

Luis Suarez

Haven’t we learned anything in the last 18 years since we had the first instances of social software tools with blogs and wikis? Probably I would go with Behavioural Dynamics, which has got completely different connotations to what gamification has been all along, and perhaps I should develop further in additional blog posts what is meant with that behavioural dynamics, to help influence how knowledge workers engage through social technologies behind the firewall. .

Google Plus – One Social Networking Tool to Rule Them All

Luis Suarez

So in the end employee profiles, blogs, social bookmarks, files, activities, wikis and communities (And now Forums) became all integrated into a single point of entry: Connections itself. IBM Innovation Knowledge Management Knowledge Tools Productivity Tools Social Computing

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Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

Well, 4 years ago if people would have asked me that very same question, I would have probably said that email would be dying a very painful and slow death over the course of time, as the Social Web and Enterprise Social Software tools continue to take by storm the corporate world as the preferred methods for knowledge sharing and collaboration. Can you imagine if they eventually manage to pull it off?!?!

How Fun and Creativity Can Shape Your Own Social Computing Guidelines and Policy

Luis Suarez

At the time, May 2005 , it was rather refreshing to see how instead of the company trying to figure it out by itself, on its own, it decided to rely on a group of prolific bloggers to come to the rescue and eventually put that policy on a wiki page over the course of two weeks. IBM Innovation Knowledge Management Knowledge Tools Learning Social Computing


elsua: The Knowledge Management Blog

About 20 years ago, when I was first getting involved with blogs and wikis, a really good friend of mine, and trusted mentor throughout the years, wisely said to me a few words that stuck in my mind ever since, as I was getting more and more heavily involved with those social software tools.

Hybrid Worlds

elsua: The Knowledge Management Blog

of unlearning a few things in the space of knowledge sharing and collaboration tools. As I have mentioned in previous blog posts, I have been involved with social tools for nearly 20 years, when I first got started with blogs and wikis while working at IBM.

WebEx 52

Social Learning at TELUS by Dan Pontefract

Luis Suarez

In it, Dan shares how they keep making use of social tools like blogs, wikis, microblogging, etc. Let them figure out the value they would want to get from it is probably as good as it gets in order to allow for knowledge workers to understand how, when, why and what to contribute, whenever they may be ready. Management, all of a sudden, needs to turn into Leadership, an active leadership, by the way, that leads by example and not just by talking away about it.

BlueIQ at IBM Finally Goes External!

Luis Suarez

The vast majority of the topics that we will cover will describe how BlueIQ works, what we do to help accelerate IBM’s own adoption of social technologies, both inside and outside of the firewall, and at the same time you will also find interesting and relevant articles around topics like The Social Enterprise, Social Business, Social Networking, Adoption, Collaboration, Knowledge Sharing, Communities and Community Building, etc. ( Note: You see?

Making Business Sense of Social Media and Social Networking – Twitter For Business

Luis Suarez

I think we have got a unique opportunity that we didn’t have last time around, which is basically spend enough time to educate our knowledge workers into how to make effective use of these emerging collaborative and knowledge sharing tools within the social computing realm. mix together quite nicely with other traditional collaborative and knowledge sharing methods.

A Window Into The Org

Dan Pontefract

Organizations, these days, have multiple knowledge management systems, one or more learning management systems, an ERP to contend with, perfomance review system, along with the introduction of wiki, blog, podcast, vodcast, intranet, extranet, library, competency and sales performance tools. Other systems, be it SAP/Oracle/Lawson ERP, any LMS, various Knowledge Management Systems, even other Web 2.0 Through the introduction of Web 2.0

WestPeter blows my mind | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Sep 10 2008 WestPeter blows my mind Published by Nancy White at 11:24 am under knowledge sharing If you are interested in knowledge management, knowledge sharing, collaboration and a passel of other topics, following WestPeter on Twitter is worth every second, every character, every bit and byte.

The Future of Collaboration Lies in Human Resources AND Management’s Hands

Luis Suarez

A few weeks ago I put together the attached article for CMSWire where I tried to reflect on what I feel is the number #1 challenge for today’s corporations in terms of embracing a much more open, transparent, knowledge sharing culture through the emergence of social technologies behind the firewall. Yet, in a business environment, knowledge workers typically keep hoarding and protecting their own knowledge as an opportunity to not relinquish their own power (i.e.,

Examples of eLearning 2.0

Clark Quinn

internal processes on wiki starting to use wikis internally Moving faculty bookmarks to Delicious use wiki for learners to craft definition of 'seamless service' after searching orgs that proclaim to provide seamless service We hope to build wikis that our students can use to share information. During my presentation last Thursday that was an introduction to eLearning 2.0

ordinary creativity

Harold Jarche

Karen Caldwell calls personal knowledge mastery — ordinary creativity (3.5 Psychology Wiki. For example, Karen refers to a 2013 video introducing the PKM Workshop , when I still called it personal knowledge management.

PKM 151

The revolution brewing in the world of work: Q&A with Rod Collins

Steve Denning

Is it also about management? Rod : The book is actually about both leadership and management. I used leadership rather than management in the title because there seems to be more interest these days in leadership over management. Perhaps this is a result of the popular notions that leadership is "in" and "management is "out" and that leaders "lead people" while managers merely "manage things."

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A Spotted or Herbaceous Backson?

Dave Snowden

the reason is the series of sprints that we initiated to get the wiki populated on core methods associated with the EU Field Guide. I’m really looking forward to that getting into the wiki, and to continued work there maintaining critical mass.

Wiki 130

Corporate eLearning

Tony Karrer

Corporate eLearning Blog posts related to Corporate eLearning: eLearning Tools - Wikis, Blogs and More in Corporate eLearning New Debate on Value of Blogs and Wikis in the Enterprise Open Source Business Model Knowledge Management Core Issues Use of iPods and other Mobile Learning IBM Taps Employees for Innovation Using Blog Like Tools Corporate Learning Laggards? Search - Implications on Knowledge Work Corporate eLearning Development: Learning2.0,

Two months of blogging

Dave Snowden

That continued with the need to align perception, knowledge, and reality and a full mapping onto Cynefin of various combinations of known, knowable, unimagined and the like. A little over two months ago I wrote a post summarising the previous year’s blog posts.

Performance Support

Clark Quinn

That’s how we use Google and corporate wikis and instant messenger. He later asks: Overall, what are corporate blogs, feeds, aggregators, wikis, mash-ups, locator systems, collaboration environments, and widgets, if not performance support? I would say that they come closer to knowledge management than performance support. Put most of your material in a reference solution (Wiki).

FAQ 152

Learning in public

Harold Jarche

Tweet In a succinct post on the nature of knowledge management in a knowledge-intensive field, Jasmin Fodil looks at how rocket scientists learn. She shows how workers at the NASA Goddard Space Fight Center reapply their knowledge: -. Because of that, the system is unique in that is dovetails nicely with a socialized knowledge management system.

PKM 170

Training Method Trends

Clark Quinn

LMS - Learning Management Systems - are growing at one of the fastest rates of any of the established methods. I'm not surprised, but I'm sure there continues to be pain ( Learning Management Systems (LMS) Gotchas , Tracking Without an LMS , LMS Dissatisfaction on the Rise , Do You WANT an LMS? If someone can get to your online reference (stored on a wiki) through their smart phone's browser, is that mobile learning? Why aren't Wikis showing a bigger jump in Government?

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Training Specialist

Clark Quinn

Here's what he said: I just don't get why folks are trying to lump in wikis, blogs, rss, etc. RSS, Blog, Wikis, etc. To me if you make the definition of "e-learning" so expansive (and yes, I realize there is overlap between e-learning and knowledge management but to classify knowledge management activities as learning seem silly) it makes the term almost meaningless.

On organisational change

Dave Snowden

Now the last two of these I will be talking about more in a few days time when Managing complexity. I once coined the phrase that Sharepoint is to knowledge management as Six Sigma is to innovation and SAFe is to Agile which I still stand by to this date.

Change 201

Scaling the Edge: Cynefin™ as a journey

Dave Snowden

the mix of 360º feedback from peers and clients, narrative journaling and wiki-participation will all give us data that reflects many months of shared work and thinking that we can use to measure both theory and practice as a by product of network knowledge creation. Sharing links, sharing experience and creating a body of knowledge not just for the cohort, but for others over time. So the core knowledge will now become a ten week, five module mixture of theory and practice.

Wiki 140

Six roles of network management

Harold Jarche

If helping the network make better decisions is a primary role of management in the emerging economy, how does one get there? I highlighted the six roles of management in the network era in my last post and I would like to build on these and show how this is being practiced at Change Agents Worldwide. We are all knowledge managers at CAWW, sharing as we work transparently. The organizational knowledge base, much of it captured in a large wiki, constantly grows.

Enterprise 2.0, Where Art Thou?

Luis Suarez

Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business. Knowledge Tools Learning Open Business Personal KM Productivity Tools

Working online is different

Harold Jarche

Using wikis or Google Documents means that everyone can see what the others have contributed. I was able to look at the revision history of the wiki and show that they had not even contributed on those issues. I now take for granted my online personal knowledge management processes, such as social bookmarking; blogging and tweeting, but these habits make online collaboration much, much easier.

Scaling knowledge

Harold Jarche

Organizations that deal with complex knowledge and require creativity from workers need looser hierarchies to maintain flexibility in dealing with changing situations. When the sharing of knowledge becomes one of our primary work activities, we have to be careful how we think about growth and management. Using terms like “scalable” and “knowledge” in a linear, accounting fashion can cloud our thinking.


Harold Jarche

Scott Leslie has put together a number of media resources on the concept of the educator as disc jockey (DJ), including: Open Educator as DJ Wiki. The components of Flow for Open Educators are not all that different from what I’ve described as the flow of personal knowledge management for individuals: As learning and working get integrated in our networked lives, we not become lifelong learners but lifelong educators.

Is There a Better Way to Social Learning?


Coaches, mentors, online buddies need to coexist within the wiki’s, blogs, discussion forums, webcam meetings, online presence, etc. which needs to coexist within the list of formal classroom and eLearning offerings which needs to coexist with your documents, knowledge management, videos, podcasts, which needs to coexist with the profiles, skills, and recent activity-feed happenings of all employees. Home About Podcasts Videos Xyleme Inc.

The Leader's Guide to Radical Management: There are two kinds of.

Steve Denning

Subscribe to this blogs feed About Visit Email Me Sign Up for My Free Newsletter Recent Posts Reinventing management Part 7: Implementing the transition Memo to Larry Page: What Google Needs Now: A Tight Focus on Client Delight Is Internet access a basic human right? Reinventing management Part 6: From command to conversation How education is infected by bureaucracy: We need a new culture of learning Obama and the moral of the salmon: its the story, stupid!

Once more, across that chasm

Harold Jarche

I also use a broader definition of technology; being the application of organized and scientific knowledge to solve practical problems. and that these probably wouldn’t get across, yet: Wikis (partially because of the name). Wikis were becoming more popular, especially those that replicated word processesors, like Writely , which was later purchased to become Google Docs, used ubiquitously today.

Reinventing management: The magical power of client delight

Steve Denning

To learn more about the magical power of client delight, read Roger Martin's HBR article, The Age of Customer Capitalism , or books such as The Power of Pull by John Hagel, John Seely Brown and Lang Davison, or Reorganize for Resilience by Ranjay Gulati, or The New Capitalist Manifesto by Umair Haque, or Leadership in a Wiki World by Rod Collins, or my own book, The Leader's Guide to Radical Management: Reinventing the Workplace for the 21st Century.

Reinventing Management: Part 4: Coordination: From bureaucracy to.

Steve Denning

Instead, a whole host of business leaders and writers, including Umair Haque, John Hagel, John Seely Brown, Lang Davison, Rod Collins and Ranjay Gulati, are exploring a fundamental rethinking of the basic tenets of management. Among the most important changes being proposed are five basic shifts in management practice: 1.          Role of managers (a shift from controller to enabler).