Trending Sources

Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. We are witnessing the death throes of management models that have outlived their usefulness. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI).

ROI 61

Relevance Trumps ROI

Jay Cross

Excerpts from an article by CLO’s Deanna Hartley : Determining Relevance: Tangible vs. Intangible .

ROI 39

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

To me, everyone is a client in some form or shape: your very own colleagues, your managers, your executives, etc. It’s an interesting, and a rather fascinating experience altogether, because, amongst several other things, it always manages to keep you sharp, in your toes, about the client value you can provide , even to your peers. How the Client Experience Defines the New ROI of Social Business. Do you remember how tough it was to justify yours to senior management?

ROI 44

What’s Your Purpose?

Luis Suarez

Now, this is not, at all, at this point in time, about trying to figure out the ROI of Social Business. And initiate that process of self-healing that’s so very much needed in each and every single business today, in each and every single individual knowledge (Web) worker. .

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

The State of Social Business – A State of Maturity?

Luis Suarez

“, or, my favourite one: “ What’s the ROI of Social Media? Innovation Knowledge Management Open Business

Social Business Forum Highlights – Social Business on the Shoulders of Giants

Luis Suarez

Innovation Knowledge Management Knowledge Tools Learning Social Computing Travelling

ROI 53

Shell All of That Knowledge, Please!

Luis Suarez

Can video make a difference in Knowledge Transfer? Nick actually shares along a few reasons as to why it may well be a rather effective method for transferring knowledge across. Specially, with senior knowledge workers.

Video 47

Open Business – The Narrative vs. The Ruthless Measurement

Luis Suarez

Pretty much like we did with Knowledge Management over 18 years ago and that we still haven’t managed to get it right , after all of that time. Knowledge Management Learning Open Business Social Analytics. Don’t you just love it?

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

“ As a journalist, you know you are doing your job properly when you manage to upset rich, powerful and entitled people who are used to getting their own way. Well, they amplify flows of knowledge and information, inside an organisation, but across organisations, too!

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

In the ROI world the perfect solution consists of a identifying a clear causal chain linking and isolating training input with ‘hard numbers’ of output. Sometimes isolating ROI is easy, sometimes it’s impossible. The global training industry is large and in growth again post-2008.

Finding the time for networked learning

Harold Jarche

Tweet A survey of small and medium sized businesses (SMB) showed workers spend about half their day on unproductive taks: Knowledge Workers are among the largest staff component in a typical SMB. SMB Knowledge Workers spend an estimated 36 percent of their time trying to.

Business cases are a waste of time!

David Gurteen

By David Gurteen Knowledge managers are always asking how they can obtain support for a KM project by demonstrating the ROI especially as the measuring the ROI of a KM initiative is so difficult. This article by Susan Cramm on the Harvard Business Publishing website is about IT projects but I think is even more applicable to KM projects.

ROI 43

Enterprise Social Technology – Review

Harold Jarche

As project manager Corey Travis writes: For the content, we decided to heavily outline the chapters, then narrow the crowd by picking three potential writers for each chapter. Since ROI is always a hot topic, take note of the entire chapter dedicated to it.

Pick of the Month: May 2012

Jane Hart

My blog is a key part of my professional development and essential to my personal knowledge management processes. Give me access to social knowledge, but don’t limit me. Here is my pick of the resources that I shared on Twitter and in my Pick of the Day in May.

2012?s Top articles on Working Smarter

Jay Cross

From Learning Management to Personal Knowledge Management JANE HART | SATURDAY, AUGUST 11, 2012. Creating a Return on Investment (ROI) calculation for Enterprise 2.0 The Rise of Vendor Relationship Management JOHN HAGEL | FRIDAY, JUNE 29, 2012.

ROI 42

iPad & eBooks: A Game Changer for Blended Learning

Xyleme

This is key opportunity for educational publishers, many of whom have already adopted the ePub standard, to realize an even greater ROI on their eBook investment. Home About Podcasts Videos Xyleme Inc.

eBook 59

Working Smarter eFieldbook $12

Jay Cross

Knowledge work and learning to work smarter are becoming indistinguishable. Old-style training enraged many managers because it was separate from work. It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable. Managers 178.

eBook 39

An innovative workshop on radical management

Steve Denning

In these three days ( March 19-21 in Washington DC ), you will discover how to use radical management to thrive in the 21 st Century creative economy and the world of continuous innovation. Have you ever considered how to get your Agile/Scrum teams the support from top management that they need to be sustainable? Do you know how to powerfully communicate the essence of Agile to senior managers and inspire them to support your teams? If you’re a public sector manager….

Learning is the Work

Harold Jarche

Next time someone asks for the Return on Investment (ROI) of [social learning?] … I’ll kindly ask them to listen to @dmscott’s epic rant on ROI. One of the most effective mechanisms for knowledge transfer which has emerged in human history is the apprentice scheme.

ROI 2

Twitter potpourri

Harold Jarche

I’m still figuring out how best to integrate Twitter to my personal knowledge management processes. On calculating ROI for human activities (economics, learning, marketing, etc.) I post some things I find directly to Delicious and others I mark as favourites.

If I Were CEO, I’d Mandate Enterprise 2.0

Dan Pontefract

knowledge management and collaboration (25%). The technology investments, which cost US$81 million to deploy, provided a 900 percent return on investment (ROI). Sometimes, one has to trust that intuition trumps ROI. despite ROI being proven above).

8 Dirty Words

Jay Cross's Informal Learning

L ast year I led workshops in London, Madrid , San Jose, Quebec, and Berlin on how to sell social networking and informal learning to senior management. Here we go: Learning is a dirty word because executive managers have a hard time hearing it. Knowledge is inherently unmanageable.

ROI 2

Web 2.0 Applications in Learning

Tony Karrer

This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. Selling the Value Often it can be tricky to convince management of the value of providing these tools. I've not really seen good examples of business cases (future ROI) for using these tools. Change Management – Ready for It / Culture - Incrementally moving into it is needed.

Learning Communities List

Tony Karrer

Assessment, benchmarking, competencies, content development, course development, e-learning, EPSS (electronic performance support systems), evaluation, instructional systems design (ISD), job aids, knowledge management, learning characteristics, learning outcomes, learning styles, needs assessment, objectives, performance improvement, return on investment (ROI), strategic analysis, task analysis, tools for training and learning, train-the-trainer, training and development. (E-)learning

Web 2.0 and Change Present Challenges to Many Learning Executives

Jay Cross's Informal Learning

One of the things that Andrew McAfee, principal research scientist at the Center for Digital Business in the MIT Sloan School of Management, says when he talks about Enterprise 2.0 When you learn something at the point you need it, that knowledge is going to stick in your mind. Web 2.0

Last Year's Predictions For 2008, Reviewed

Stephen Downes: Half an Hour

Less-democratic processes will lead to a clearer distinction between expert-generated knowledge and the overwhelming quantity of information available everyplace, making it easier to discern information quality. Personal networks" will be created by individuals to manage and share their contacts and information sources; people will "peer" into each others' networks or subscribe to filtered versions of each others' network feeds.

The Evolving Social Organization

Harold Jarche

Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. This is what management schools have been doing for over half a century. Knowledge-Based View.

My Moodle Test

Xyleme

Does your company use an open source Enterprise Content Management Solution, or perhaps Sharepoint or Documentum?) In fact, we use open source here for our web content management. The point that I am trying to make is that standards and breadth of functionality are hugely important and to make the assumption that the term ‘open source’ automatically translates into these can lead to uninformed decision-making and projects that don’t reach their expected ROI.

Intelligent Communities Summit - Day One

Stephen Downes: Half an Hour

We've looked for ways to create and distribute knowledge to the world, and we feel this technology is one of the ways we can fulfill our mandate. There will always be manufacturing, always be food - but the growing area of employment is in knowledge work.