adding value with teams

Harold Jarche

In working collaboratively & learning cooperatively I noted that team collaboration requires the transparent sharing of knowledge — using enterprise social networks and other technologies — so that everyone on a team knows what is going on and why.

working collaboratively and learning cooperatively

Harold Jarche

Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Knowledge-sharing Requires Trust. Knowledge Flow. The organization can help this knowledge to flow.

more than re-skilling

Harold Jarche

To a great extent PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides. In this case ‘command and control’ management methods are not likely to work.

Skills 203

Seeing What Others Don’t – Review

Harold Jarche

His perspective is based on what has been my professional practice for almost two decades: performance improvement. I find the connection path the most interesting because I think it can be enhanced through practices like personal knowledge management.

Review 227

Create conversation spaces

Harold Jarche

Now think of this from a workplace performance perspective. Personal knowledge management is akin to pre-curation. If we look at workplace performance support as curation, then creating spaces for conversation would be an obvious component.

Understanding behaviour

Harold Jarche

Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Rewards are still an important aspect to consider in workplace performance. A nalyzing Performance Problems.

Mind Map: The Networked Society

Harold Jarche

Personal Knowledge Management. Tags: Communities Informal Learning Learning Performance Improvement Technology Wirearchy Work

PKM in 2010

Harold Jarche

Personal Knowledge Management. Knowledge = the capacity for effective action (know how). Management = how to get things done. Knowledge. Sources of Info & Knowledge. Informal, social learning is the primary way that knowledge is created in the workplace.

PKM 205

A personal learning journey

Harold Jarche

I became interested in knowledge management (KM) as I was introduced to it in the mid 1990’s while practising instructional systems design (ISD) and human performance technology (HPT) in the military. In the late 1990’s knowledge management was part of our solution suite at the Centre for Learning Technologies ( CLT via The Wayback Machine). I became a consumer and simultaneously a sharer of online knowledge.

Leveraging collective knowledge

Harold Jarche

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise locators) and now to Collective Knowledge (social media). The illusion of knowledge.

Seeing motivation with new eyes

Harold Jarche

Where there is a genuine lack of skills and knowledge, training may be required, but it should only be in cases where the other barriers to performance have been addressed. I have since looked at the Organizational Development and Knowledge Management fields for different perspectives.

The Community Manager

Harold Jarche

One role that will likely gain importance is that of Community Manager. The role of community manager in an organization will be to manage organizational communities of practice, communities of interest and have an understanding of some of the other communities that touch each of us.

The future of certification

Harold Jarche

I was once a Certified Performance Technologist, and as I said to Dave Ferguson , I don’t see much value in re-certification when it consists of checking off boxes of how many conferences you have attended. Tom Gram, now Certifiable (Certified Training & Development Professional with CSTD), wonders: Most learning and performance professionals will notice areas where the competencies could be modified to incorporate crossover disciplines and meet emerging trends.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

“ As a journalist, you know you are doing your job properly when you manage to upset rich, powerful and entitled people who are used to getting their own way. Well, they amplify flows of knowledge and information, inside an organisation, but across organisations, too!

Business Practice Redesign

John Hagel

Maybe they’re actually becoming a barrier to performance improvement rather than a prerequisite for performance improvement. If we’re spending more and more of our time outside established processes, maybe we should shift our focus away from processes and focus instead on the practices that small, front line work groups use to improve their performance over time by learning faster on the job. Learning faster to accelerate performance improvement.

Scaling Learning in an Exponential World

John Hagel

In the Big Shift , we’re rapidly moving from a more stable environment to a global landscape that is shaped by exponentially improving digital technology infrastructures. In the context of a rapidly changing world, learning means developing new shared practices that can increase impact in a world of mounting performance pressure. Training rooms are fine for transmitting existing explicit knowledge, but not very effective for developing new shared practices.

At the edge

Clark Quinn

This included and Enterprise Social Network and a Knowledge Management system. Using a Human Performance Improvement approach, they decentralized the work to more self-directed teams. The solution includes continuous assessment, mobile performance support, and coaching.

Management in Networks

Harold Jarche

It is also what most managers focus on. This emphasis on collaboration blinds managers. They cannot see the potential of social networks for enabling sense-making and knowledge-sharing. Knowledge networks differ from company hierarchies.

leadership is learning

Harold Jarche

This fundamental shift in focus is a prime example of the major organizational change required from both our education systems to our management models, as we transition into a networked creative economy. This is a network management responsibility. Leadership Management

change the system, not the leader

Harold Jarche

Silicon Valley, in spite of all the hype, is based on the same outdated organizational models of leadership and management as the companies they are putting out of business. In a transparent, diverse, and open organization, management can then get out of the way. Network Era Management.

System 277

What’s working in social business

Harold Jarche

Like the knowledge management and e-learning hype phases of the 90′s and ’00′s respectively, social business is being led by software vendors. Some are even the same vendors that MIT’s Peter Senge said co-opted the field of knowledge management.

Working Smarter Fieldbook | September 2010 Edition

Jay Cross

This is a book for business managers who want to build workforces that improve performance naturally, without prodding. Anyone who invests in brainpower to improve organizational performance can benefit from the messages in The Working Smarter Fieldbook.

network management update

Harold Jarche

You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Management in networks is fuzzy. Principles of Network Management.

Enterprise Social Technology – Review

Harold Jarche

As project manager Corey Travis writes: For the content, we decided to heavily outline the chapters, then narrow the crowd by picking three potential writers for each chapter. The book is not focused on social media for workplace performance improvement, my own area of professional interest.

Review 203

Getting to Working Smarter

Harold Jarche

The Training Development branch was also keen on performance improvement and much of our own professional development reflected the practices of human performance technology. This takes the best from ISD, HPT and social learning and also incorporates knowledge management, organizational development, network and management theory to look at how we can develop the next practices that will inform networked organizations.

temporary, negotiated hierarchies

Harold Jarche

This is full autonomy which is necessary for the network era, because you cannot manage a network. Principles of Network Management. Management in networks is fuzzy. The duty of being transparent in our work and sharing our knowledge rests with all workers, especially management.

Learning Communities List

Tony Karrer

Assessment, benchmarking, competencies, content development, course development, e-learning, EPSS (electronic performance support systems), evaluation, instructional systems design (ISD), job aids, knowledge management, learning characteristics, learning outcomes, learning styles, needs assessment, objectives, performance improvement, return on investment (ROI), strategic analysis, task analysis, tools for training and learning, train-the-trainer, training and development. (E-)learning

List 103

Time for the Training Department to be Taken Seriously


Today, I’m going to talk about learning content management (ECM) and enterprise content management (LCM). She was the person responsible for the content management strategy of a large European governmental agency. Home About Podcasts Videos Xyleme Inc.

Ignoring Informal

Clark Quinn

I received in the mail an offer for a 3 book set titled Improving Performance in the Workplace. It’s associated with ISPI, and greatly reflects their Human Performance Technology approach, which I generally laud as going beyond instructional design. The second volume includes performance interventions, and includes elaerning, coaching, knowledge management, and more (as well as things like incentives, culture, EPSS, feedback, etc.

eLearning Conferences 2013

Tony Karrer

link] or [link] December 2-4, 2012 Communication and Management in Technological Innovation and Academic Globalization (COMATIA ), 3 rd , Paris, France. link] December 4-5, 2012 Higher Education Asset Management and Maintenance Conference , 1 st , Vibe Savoy, Melbourne, Australia.

Harold Jarche " PKM - Personally Managing Your Knowledge

Harold Jarche

Performance Improvement. PKM - Personally Managing Your Knowledge. In looking at how we can make sense of the growing and changing knowledge in our respective professional fields (e.g. About. Consulting. Contact. Français. Key Posts. Projects. Toolbox.

PKM 133

Harold Jarche » Big Consulting Companies Jumping on Bandwagon 2.0

Harold Jarche

Watch Kiran Bir Sethi [link] no technology required Themes Complexity PKM Social Learning Work Literacy Threads Books Commons Communities Friday's Finds Informal Learning InternetTime Learning OpenSource Performance Improvement Technology Wirearchy Work About Advertisers Clients Consulting Contact Français Key Posts Projects Toolbox Big Consulting Companies Jumping on Bandwagon 2.0

Ten years after

Jay Cross's Informal Learning

Machine-age managers complained when employees had downtime because they were in training. In the face of massive change, it’s tempting to sit things out, make a few improvements here and there, watch the 1,000 channels of television when they arrive. A great year of improving efficiency in a mature business yields what? A 20% improvement on the bottom line? A 100% improvement? Why is this a management responsibility? Knowledge is power.

eLearning Conferences 2012

Tony Karrer

link] December 1-3, 2011 E-Activities (e-Learning, e-Communities, e-Commerce, e-Management, e-Marketing, e-Governance and Tele-working) , 10 th , sponsored by World Scientific and Engineering Academy and Society (WSEAS), Bina Nusantara University, Island of Java, Indonesia. Clayton R.

eLearning Conferences 2011

Tony Karrer

link] or [link] December 14, 2010 International Workshop on Knowledge Discovery Using Cloud and Distributed Computing Platforms , Sydney, Australia. link] January 4-7, 2011 International Congress for School Effectiveness and Improvement Conference (ICSEI 2011), 24 th , Limassol, Cyprus.

eLearning Conferences 2010

Tony Karrer

link] December 7-9, 2009 International Association for the Scientific Knowledge (IASK) Teaching and Learning : Excellence and Quality – Timeless Challenges in Education, Proto, Portugal. link] January 27-28, 2010 Management World 2010, Raffles City Convention Centre, Singapore.

eLearning Conferences

Tony Karrer latwf/login_mailinglist.html January 12-14, 2009 Management World 2009, Singapore. link] January 28-29, 2009 College and University Performance Conference , sponsored by the American Strategic Management Institute, Arlington, Virginia, USA. link] January 28-30, 2009 International Conference on Knowledge Management , Dubai, United Arab Emirates.