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Mastering the Art of Collaboration Through Conversation

Luis Suarez

. Can you have too many conversations at work? Can you have way too many of them to the point of not allowing you to get work done effectively in a timeline manner? ‘ Business is a conversation because the defining work of business is conversation – literally.

Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. Learning-Knowledge-Work - they really are the same and I need to do them all at once.

The Evolution of the Knowledge Web Worker

Luis Suarez

“ A knowledge worker is someone who gets to decide what he or she does each morning “, by Thomas A. Specially, if you are looking for the right experts with the right level of acquired knowledge, experience, skills and know-how.

State of the Net 2012 – People Tweet Tacit Knowledge – Part Two

Luis Suarez

This time around though by one of my favourite thought leaders and KM / Complexity mentors, the always insightful and incredibly knowledgeable Dave Snowden , whose blog , along with Euan’s , are two of my most essential, critical reads of the day, every day.

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

PKM 129

Management in Networks

Harold Jarche

Collaboration is working together toward a common objective. It is also what most managers focus on. Implicit in many workplaces is that if you are not focused on the objective at hand, you are not doing any real work. This emphasis on collaboration blinds managers.

The Seek > Sense > Share Framework

Harold Jarche

Simple standards facilitated with a light touch, enables knowledge workers to capture, interpret and share their knowledge. Personal knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively.

PKM 150

leadership is learning

Harold Jarche

About 10 years ago I worked on a project with nursing staff as they changed their basic care model from one that was patient-centric to a model where “nurses engage the person/family to actively participate in learning about health” The McGill Model of Nursing is learning-centric.

Activate your knowledge

Harold Jarche

Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. Activation of knowledge happens in the context of tasks and so the cycle continues.

PKM 88

PKM: the basic unit of social business

Harold Jarche

The main benefits for networked organizations do not lie in the outcome from teams, but in individual knowledge acquisition, in the ability to connect with the right people and to access the right information at the right time. Teams are for sports, not knowledge work.

PKM 121

The right information is not enough

Harold Jarche

I would like to contrast this with a statement made by Dave Snowden that I noted in negotiating between chaos and project management. It has happened before with knowledge management and learning management systems. Each person is the indivisible unit of knowledge work.

Learning is the work

Harold Jarche

Work is learning and learning is the work. Because the nature of work is changing. For example, automation is replacing most routine work. That leaves customized work, which requires initiative, creativity and passion. not being managed). PKM Work

PKM 126

Make it relevant

Harold Jarche

John Stepper describes his recent experiences in discussing working out loud in Berlin. Spend more effort on getting influential people, especially senior management, to model the behavior. Think about the term, “working out loud” It’s what I call narration of work.

mastery and models

Harold Jarche

Personal Knowledge Mastery. Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years.

PKM 56

Informal learning, the 95% solution

Harold Jarche

It was part of the Taylorist, industrial model that also compartmentalized work and ensured that only managers were allowed to make decisions. Supporting informal learning at work is not as clear-cut as something like ISD.

PKM: The Book

Harold Jarche

I have been writing about personal knowledge management on this blog since 2004. The more and better we share our knowledge, the more resilient become our networks. For the past few years I have thought about writing a book on PKM, but finding paid work has always won out.

PKM 86

Connected leadership is not the status quo

Harold Jarche

In networks, anyone can show leadership, not just those appointed by management. This is succinctly explained in the definition of wirearchy : a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology”. As networked, distributed work becomes the norm, trust will emerge from environments that are open, transparent, and diverse. What is connected leadership?

Understanding behaviour

Harold Jarche

In his book Drive , Dan Pink looked at rewards, consequences and motivation at work and showed that much of what we have taken for granted is just not supported by the research. Consider the case of medical researchers sharing their professional knowledge and findings amongst peers.

The Leader's Guide to Radical Management: What's Google's biggest.

Steve Denning

That is one reason Google gives everyone time — called 20 percent time at the company — to work on their own projects. The company tries to limit groups of engineers working on projects to 10. In knowledge work, it doesn’t work that way.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Our relationship with knowledge is changing as our work becomes more intangible and complex.

Reinventing Management: Part 4: Coordination: From bureaucracy to.

Steve Denning

Instead, a whole host of business leaders and writers, including Umair Haque, John Hagel, John Seely Brown, Lang Davison, Rod Collins and Ranjay Gulati, are exploring a fundamental rethinking of the basic tenets of management. Iterations help establish the cadence of work.

Active sense-making

Harold Jarche

Yesterday, during my presentation on personal knowledge management to IBM BlueIQ I was asked about the role of blogging in my own sense-making processes. This strikes me as the core of collaborative knowledge work.

#Movistar Killed the Web Star

Luis Suarez

Imagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal life. I need to start working again and pronto!

Working Smarter eFieldbook $12

Jay Cross

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The infrastructure for working smarter is called a workscape. It’s the platform where learning and work transpire.

eBook 39

Seeing motivation with new eyes

Harold Jarche

Where there is a genuine lack of skills and knowledge, training may be required, but it should only be in cases where the other barriers to performance have been addressed. I have since looked at the Organizational Development and Knowledge Management fields for different perspectives.

Not Your Father’s ROI

Jay Cross

We are witnessing the death throes of management models that have outlived their usefulness. The working definition of ROII is the observable development of capacity and capability to create economic values out of intangibles. It’s the language senior managers understand.

ROI 61

Informal Learning 2.0

Jay Cross

Until the shift from industrial to network dominance, corporations could compensate for crummy learning by hiring experienced people and managing ingenious command-and-control structures. In a networked corporation, there is scant difference between knowledge work and learning.

The Leader's Guide to Radical Management: What economists don't.

Steve Denning

But it’s not nearly as important as transforming the world of work so that most jobs are good jobs and provide deep satisfaction for those who hold them. In today’s knowledge economy, the motivation of workers is a key determinant of productivity. True leadership (radical management!)

Tool Set 2009

Tony Karrer

I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. Setting up a SharePoint for a community or work team is very different from teaching them about Personal Learning. In fact, the lack of attention to this topic was the reason I founded Work Literacy in June of 2008. You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills.

Tools 16

Corporate eLearning

Tony Karrer

Corporate eLearning Blog posts related to Corporate eLearning: eLearning Tools - Wikis, Blogs and More in Corporate eLearning New Debate on Value of Blogs and Wikis in the Enterprise Open Source Business Model Knowledge Management Core Issues Use of iPods and other Mobile Learning IBM Taps Employees for Innovation Using Blog Like Tools Corporate Learning Laggards? Search - Implications on Knowledge Work Corporate eLearning Development: Learning2.0,

Smart People Magazine launched!

David Gurteen

Smart People Magazine turns corporate knowledge management inside out, brings the power of knowledge work to the mainstream and applies it to living, learning, choosing, creating and working. The power has always been there, and the Web has multiplied your knowledge a million times through the search, communication and social network capabilities of the Internet. By David Gurteen Jerry Ash has just gone live with his new magazine Smart People.

Instructional or Formal; whatever

Harold Jarche

It shows that training & education (in the workplace) should concentrate on addressing a clear lack of knowledge and skills by using appropriate instructional interventions, well-established over the years. Working smarter is the key to sustainability and perpetual improvement.

Leveraging collective knowledge

Harold Jarche

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise locators) and now to Collective Knowledge (social media). The illusion of knowledge.

Henley: Leif & Hans Rosling on the future

Dave Snowden

I spoke before Leif Edvinsson another of those fathers of knowledge management and a long term friend. Pleased that people are taking away the need for knowledge work to become strategic. I missed afternoon session as I needed to get my presentation together. You can find it here and there will be a link to a podcast as well. Leif starts with a TED talk video from Hans Rosling on Asia's rise, when and how Asia will past the west in economic terms in 2048 (July late).

Favourite Workplace Learning Blogs

Harold Jarche

I don’t like creating “Top 50″ lists so here are my current favourite sources of information and knowledge about learning, especially for the networked business environment. Anecdote AU: A blog focused on “putting stories to work&#. Cognitive Edge UK: Dave Snowden focuses on rejuvenating management practices especially when addressing intractable problems. Green Chameleon SG: Blog of knowledge management consulting firm Straits Knowledge.

LearnTrends 2009 – Free Online Conference

Tony Karrer

We will bring together people who look at different aspects of learning and knowledge work to understand better what's going on in those areas and how we should be thinking about this holistically. What should L&D managers be doing relative to these related efforts?

The Leader's Guide to Radical Management: Our Dickensian economy.

Steve Denning

With the working-age population increasing by almost 8 million over that period, the unemployed today number almost 15 million.” The root causes of the disease These problems have not arisen because the private sector has forgotten how to manage.

Fluctuating support networks

Harold Jarche

In Exploring the informal organization in knowledge work: A grounded theory of fluctuating support networks (2008), Judith concludes [my emphasis]: The study contributes to management praxis by raising awareness and offering insights into the practical value of fluctuating support networks and their power to rehumanize the knowledge workplace. Tags: Communities Informal Learning Work

The Leader's Guide to Radical Management: The myth of the single.

Steve Denning

Instead better “ execution ” or “ playing hardball ” or “ ruthless management ” will save us. If not, then surely better “ talent management ” or becoming a " learning organization " will do. Then again, some think “ knowledge management ” will help us learn.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Who in an organization is responsible for supporting and improving work? Isn't that the definition of management.