Ross Dawson

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The focus of big data should be creating value FOR customers

Ross Dawson

In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.

What is the future of the Learning & Development department?

Ross Dawson

I haven’t spent a lot of time explicitly in the learning space, though my experience from the mid-1990s in the knowledge management arena means I have long considered many of the same issues as those in learning. Creating and providing access to collections of digital artifacts, ranging from documents to meeting archives to videos, long dominated knowledge management.

Building success in the future of work: T-shaped, Pi-shaped, and Comb-shaped skills

Ross Dawson

I think I first came across the T-shape concept – combining breadth and depth – in the well-known 2001 Harvard Business Review article Introducing T-Shaped Managers: Knowledge Management’s Next Generation.

What is the difference between Social Business and Enterprise 2.0?

Ross Dawson

However, somewhat similarly to how the term ‘knowledge management&# was commandeered by vendors, ‘Enterprise 2.0′ There is an interesting Quora discussion going on What are the distinctions between Social Business and Enterprise 2.0? As in most Quora discussions some of the top people in the field have weighed in. I had to chip in myself – here is my comment.

Axiom Legal and the rise of virtual professional services

Ross Dawson

Axiom established a similar infrastructure to that a large law firm would have, with complete libraries, support staff, and knowledge management systems to allow its lawyers to work closely together and tap each others’ expertise. Both Clearspire and Virtual Law Partners emphasize cost-reducing work-at-home attorney staffs, technology infrastructures to efficiently manage work flow, and fixed-fee pricing.

Institutional Memory and Knowledge Management

Harold Jarche

The main themes are: Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of recipient. Knowledge management can provide a structure to capture institutional memory, but it requires more than one approach.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM).

From Learning Management to Personal Knowledge Management

Jane Hart

But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development.

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

Defibrillating Knowledge Management

Martijn Linssen

This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. However, for organizational knowledge, the focus is on these conversations.

Hangout on Personal Knowledge Management and other topics

Jay Cross

My knowledge of Kahn is very limited–b ut essentiall y it’s a lecture. Hangout on Air, February 8, 10-11:00 am Pacific. YouTube. Our first weekday Hangout on Air. Attendance was down. Probably not the best weekday to try.

theTeam – Knowledge Management Done Right

Luis Suarez

Have you seen “ Using Knowledge Management “? and Social Business are pretty close to some of the basic key principles behind traditional Knowledge Management, drafted back in the day, like I have blogged about, just recently, under the heading “ KM, Enterprise 2.0

Personal Knowledge Management Online Workshop

Jane Hart

Online Workshop runs 23 April – 4 May 2012. Hosted by Jane Hart and facilitated by Harold Jarche at the Social Learning Centre.

personal knowledge management & wisdom

Harold Jarche

And while there are different ways to think of knowledge – processed, procedural, propositional – this model I think adheres to a more basic view. Data does not create information; information does not create knowledge and knowledge does not create wisdom.

The Beginning of a New Work Adventure – Joining panagenda!

Luis Suarez

I can tell you they are an amazing team of rather talented, gifted, very helpful and knowledgeable folks doing some pretty mind-blowing things while helping organisations transform the way they work as they join the 21st century.

Vanity Killed the Social Media Star

Luis Suarez

Or, better said, it all comes down to, finally, come to terms with the fact that our very own self-importance has managed to destroy Social Media and just leave it at Media , as we become … it. General Interest Knowledge Management Learning Open Business Open Leadership

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The Untold Costs of Social Networking

Luis Suarez

We have got it in our DNA an irresistible yearning to wanting to connect with other people, get to know them well by learn with / from them, to then collaborate more effectively by sharing your knowledge with them more openly. Knowledge Management Learning Open Business Open Leadership

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Mastering the Art of Collaboration Through Conversation

Luis Suarez

Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. . Can you have too many conversations at work?

Is Twitter Where Connections Go to Die? – The Unfollowing Experiment – The Follow-Up

Luis Suarez

highlighting how there may well be other more effective and engaging ways of connecting, learning, collaborating and sharing our knowledge with others, but that we may not have discovered just yet.

Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively

Luis Suarez

Knowledge Management Learning Open Business Open Leadership . Who would have thought something so relatively simple and mundane as food would be the glue for your team(s) to work together more effectively?

Becoming a Successful Socially Integrated Enterprise – The Long Journey

Luis Suarez

From there onwards, we get to define, jointly with the knowledge (Web) workers themselves, what are the potential constraints, guidelines, policies, etc. Knowledge Management Learning Open Business Open Leadership #socbiz-adoption adaptation-framework

The Illusion of Control

Luis Suarez

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) Where will your organisation knowledge go after it dies in their own Inboxes?

When Context Transcends Change Management

Luis Suarez

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? What if all of that literature around change management could be smashed with just a couple of tweets?

Stop Blaming the Tools when Collaboration Fails

Luis Suarez

It’s something that should be very much encouraged as our mere means of survival for us all knowledge Web workers. Innovation Knowledge Management Learning Open Business Open Leadership

What’s Your Purpose?

Luis Suarez

Whether we like it or not, we just can’t change organisations, nor can we change people, for that matter; we can only provide the (right) conditions for knowledge workers to be self-empowered to come forward and change themselves leaving it all up to them.

How Social Networking Tools Enable Heutagogy in Learning Organisations

Luis Suarez

Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general.

Why Do I Share My Knowledge?

Luis Suarez

and Social Business thought leaders and blogger extraordinaire, Oscar Berg , put together a rather inspiring article that I thought would be worth while reflecting on, specially, since it is at the heart of not just social software, but also collaboration and knowledge management in general.

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

Creating a knowledge strategy

Dave Snowden

Knowledge is best remembered/stimulated by creating a rich context of decisions. Knowledge Management Reflections I'm back at KM World in Washington having keynoted at the event for well over a decade now.

Twitter as a tool for Personal Knowledge Management

David Gurteen

Twitter is one of the most powerful knowledge sharing and relationship building tools on the web. By David Gurteen Eric Mack thinks that within 18 months Twitter will change our world. I agree! I see three key benefits of using Twitter: It lowers resistance to sharing information. The 140 character limitation is now a strength.) It makes it easy to tap into a global mindset. And it provides quick recognition and feedback for what you think and know. Credit: Eric Mack.

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

To design a new kind of work, a new mindset of work habits that would inspire each and everyone of us to become much more collaborative and keen on sharing our knowledge out there openly through digital tools, whatever those may well be.

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The Future of Work Is Learning

Luis Suarez

It’s probably just a matter for us, knowledge workers, to define how we would want to make it work for ourselves; basically, have knowledge workers create and define their ideal job role(s) and get down to business.

Social Business – Where Bosses and Managers Become Servant Leaders

Luis Suarez

In the past we have talked a couple of times about the undeniable impact that social networking (for business) is having in traditional management and thought leadership by helping reshape and redefine some of their various long time existing conceptions. Management is service, not control.

Top 10 Tools for Learning 2016

Luis Suarez

So from the initial list of 40 different tools I eventually came down to the following 10 for 2016, where I have just selected them based purely on learning terms versus other key elements such as productivity, life hacks, curation, content management, etc.

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The Crisis of Meaning in the Knowledge Workforce

Luis Suarez

to me, are all part of the knowledge workforce and, if anything, instead of talking about different generations at work, I always tend to think that it is mostly about embracing and facilitating different working styles within the workforce.

How Social Networking Can Improve Work Meetings

Luis Suarez

Specially, when those meetings are not set up by you, but by everyone else, and therefore making you lose the control , once again, in terms of one of the most precious things all of us, knowledge workers, have that we don’t seem to treasure well enough: Time.

Collaborators, Cooperators and People I Learn From

Luis Suarez

A business and management system that haven’t changed much fundamentally in the last 150 years or perhaps even more so our very own mindset and behaviours and our inability to change even more so, if for the better? Knowledge Management Learning Open Business Personal KM Productivity Tools

Can IBM Watson Workspace Save Our Productivity?

Luis Suarez

The thing is that I have always been a bit concerned about the specific role we seem to have placed upon AI to come to our rescue and solve all of our societal / business problems, even to the point of replacing our very own decision making processes, therefore becoming the new managers.

The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

as well the fears of no longer being considered indispensable, despite the the huge amount of knowledge they have accumulated over the course of the years, or those other fears of no longer being considered the experts they once thought they were.

Why Don’t You Show Your Work?

Luis Suarez

There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. It’s what knowledge (Web) workers do. Knowledge sharing is our job, we just need to do it! .