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  • HAROLD JARCHE  |  SUNDAY, JANUARY 12, 2014
    [Knowledge Management] PKM Roles
    I like to frame personal knowledge management as a combination of seeking knowledge, making sense of it, and sharing it with others. But in fact, like most things, different people have different personality types, and different personality profiles in relation to their personal knowledge affinities and capabilities. – PKM: A DIY Guide to Knowledge Management. This is a good guide for work groups to find out how knowledge is co-created and shared.
  • JANE HART  |  TUESDAY, MARCH 6, 2012
    [Knowledge Management] Reserve a seat for my webinar: In conversation with Harold Jarche
    Topic : PKM (Personal Knowledge Management): making sense of the Social Web. He has been described as “a keen subversive of the last century’s management and education models”. You can read more about Personal Knowledge Management (PKM) on Harold’s website here: Personal Knowledge Management. My guest in my next In conversation with … webinar is my Internet Time Alliance colleague, Harold Jarche.
  • HAROLD JARCHE  |  THURSDAY, FEBRUARY 24, 2011
    [Knowledge Management] Socialcast and social learning
    Exception management through social networks gives management clear insight into the resources needed for handling these exceptions. A more recent post on the evolution of knowledge management clearly shows the need to support the sharing of tacit knowledge in a complex and creative economy: This is a blog worth subscribing to.
  • HAROLD JARCHE  |  FRIDAY, MARCH 23, 2012
    [Knowledge Management] Grappling with Knowledge
    Paper-based knowledge can’t scale. The Net scales knowledge. The difference between IM [information management] and KM [knowledge management] is the difference between a recipe and a chef, a map of London and a London cabbie, a book and its author. It is folly to ever call it knowledge, because that is the domain of the brain. Of course, I speak here of individual knowledge. Knowledge Inventories via @IsabelDeClercq.
  • HAROLD JARCHE  |  SATURDAY, SEPTEMBER 29, 2012
    [Knowledge Management] PKM Workshops
    The final scheduled personal knowledge management workshop finishes this weekend. Here is a great explanation from Jack Vinson , who shared his years of KM experience during the workshop: Personal knowledge management is the idea that individuals have to be responsible for managing to get things done. With four workshops this year and 110 participants, I have learned as much as anyone else.
  • HAROLD JARCHE  |  MONDAY, DECEMBER 16, 2013
    [Knowledge Management] PKM and MOOC
    If we think of the MOOC as a vehicle for shared understanding, and not content delivery, it becomes the collective equivalent to personal knowledge management. Workplace training and education too often resembles modern playgrounds: safe, repeatable, easily constructed from component parts, requiring that the child bring little of their own to the experience – Johnnie Moore. When adults design for children they have a tendency to dumb things down.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 18, 2011
    [Knowledge Management] Network Learning PKM Workshop Notes
    It is focused on mastering social media for networked learning, and is based on my work with PKM (personal knowledge management) since 2005. Tweet The Network Learning workshop will be held in Toronto on 27 May 2011. I use Seek-Sense-Share as an initial framework to explain how to set up a personalized PKM process: 1. Finding things out on the Web (SEEK). Keeping up to date with new Web content (SEEK). Building a trusted network of colleagues (SEEK & SHARE).
  • HAROLD JARCHE  |  TUESDAY, JUNE 21, 2011
    [Knowledge Management] The 21st century workplace: moving to the edge
    This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. We can also create tools, especially electronic performance support systems (EPSS) to do work and not have to learn all the background knowledge in order to accomplish the task. This is how simple and complicated knowledge gets automated. Complex , new problems need tacit knowledge to solve them. Sharing and using knowledge is where business value lies.
  • HAROLD JARCHE  |  MONDAY, JUNE 27, 2011
    [Knowledge Management] Resetting learning and work
    Our informal learning needs will continue to grow, as Robert Kelley showed over a 20-year CMU study of knowledge workers. He asked: “What percentage of the knowledge you need to do your job is stored in your own mind?”. Here’s a quote from Peter Drucker’s 2005 article Managing Oneself, in HBR ( Slideshare Synopsis of Managing Oneself ): The challenges of managing oneself may seem obvious, if not elementary.
  • JOHN HAGEL  |  TUESDAY, OCTOBER 4, 2016
    [Knowledge Management] Scaling Learning in an Exponential World
    Training rooms are fine for transmitting existing explicit knowledge, but not very effective for developing new shared practices. Expand learning well beyond knowledge management platforms. Knowledge management platforms have largely been organized around sharing existing knowledge. Tacit knowledge is far more valuable than explicit knowledge. Tacit knowledge becomes accessible through shared practice.
  • DAVE SNOWDEN  |  WEDNESDAY, JUNE 21, 2017
    [Knowledge Management] Systems thinking & complexity
    There was a lot of value in setting objectives, designing things based on how things should be provided you had the sense to realise when you had reached a threshold of what I started to call manageable ambiguity. When I started to enter complexity theory I was working from a background in knowledge management and a focus on tacit knowledge, the partly knowable aspects of work that could never be codified in such a way that human experience was not necessary.
  • HAROLD JARCHE  |  WEDNESDAY, APRIL 18, 2012
    [Knowledge Management] PKM Workshop: learning out loud
    The Personal Knowledge Management workshop , starting this Monday, 23 April, provides a loose framework to try out some new ways of learning for yourself, but with a small group of people to help and support you. Sometimes it helps to learn out loud – LOL. That’s why we commit to formalized activities. They can help us try something new.
  • JANE HART  |  WEDNESDAY, MAY 2, 2012
    [Knowledge Management] Online Workshops in May and June at the Social Learning Centre
    Personal Knowledge Management. “One of the most useful aspects of both this and the previous course was learning how to organise and manage an online course. In May and June, Harold Jarche and I will be running another series of our popular public online workshops at the Social Learning Centre. These take place over a 2-week period and involve 5-6 web-based assignments, some individual activities, as well as conversations and discussions with other participants.
  • HAROLD JARCHE  |  WEDNESDAY, JANUARY 9, 2013
    [Knowledge Management] The Power of Pull and PKM
    John Seely Brown & Lang Davison looks at how digital networks and the need for long-term relationships that support the flow of tacit knowledge are radically changing the nature of the enterprise as we know it. It is also an excellent reference book for understanding many facets of personal knowledge management. PKM helps people stay focused on the edges of their knowledge and look for innovation and opportunity. The Power of Pull by John Hagel.
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 22, 2009
    [Knowledge Management] New challenges of management
    Anthony Poncier (in French) covers the eight challenges of management in the virtual era, which I’ve loosely translated: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). This list brings out the challenges of managing in a networked environment and highlights some of the different facets that managers will need to focus on.
  • HAROLD JARCHE  |  THURSDAY, AUGUST 16, 2012
    [Knowledge Management] PKM is not a technology
    My definition of personal knowledge management is quite short: PKM: A set of processes, individually constructed, to help each of us make sense of our world, work more effectively, and contribute to society. Usually the barriers stem from the organizational structure or from management. Knowledge – connecting information to experience (know what, know who, know how). Management – getting things done [not being managed].
  • JANE HART  |  MONDAY, JANUARY 14, 2013
    [Knowledge Management] PKM and Online Communities Workshops
    Personal Knowledge Management (PKM) Workshop. If you are a knowledge worker then this workshop can give you a head start in better managing what you know and where to find it so you can get things done. Sessions cover: Planning your community; Launching your Community; Maintaining your Community, Role of the Community Manager. Here are the details of two upcoming workshops and one free webinar at the Social Learning Centre.
  • HAROLD JARCHE  |  THURSDAY, JULY 12, 2012
    [Knowledge Management] PKM as pre-curation
    The most important part of personal knowledge management (PKM), in my opinion, is the need for active sense-making. The knowledge gained from PKM is an emergent property of all its activities. Merely tagging an article does not create knowledge. I can practice PKM and over time develop a wide variety of knowledge artifacts. I think that people who have a professional PKM framework have some of the skills and knowledge needed to be good curators.
  • HAROLD JARCHE  |  MONDAY, APRIL 2, 2012
    [Knowledge Management] Awareness
    Tweet Part of Personal Knowledge Management is seeking sources of knowledge (Seek-Sense-Share). Wolfgang Reinhardt has looked at knowledge workers, researchers in particular, and examined how they can be aware in their fields of expertise. Wolfgang graciously sent me a copy of his PhD thesis (Awareness: Support for knowledge workers in research networks) which he will be defending on 5 April at the Open Universiteit Nederland in Heerlen.
  • JANE HART  |  FRIDAY, APRIL 20, 2012
    [Knowledge Management] Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL
    It will not be about designing personalised training nor managing people’s learning for them , but rather supporting their own personal learning strategies. Learning = acquisition of new knowledge and skills in many different ways (NOT just through study)| continuously and one off events | online and f2f | internal and external | formal and informal | content and people (e.g.
  • HAROLD JARCHE  |  SATURDAY, MARCH 5, 2011
    [Knowledge Management] Network Learning Workshop Toronto May 2011
    In the past several months many people have approached me asking for tips and techniques on managing digital overload. Network Learning (also called Personal Knowledge Management or personal learning networks) is an individual, disciplined process by which we make sense of information, observations and ideas. I’m running a one-day workshop with University of Toronto’s iSchool Institute on 27 May 2011.
  • EUEN SEMPLE  |  THURSDAY, NOVEMBER 29, 2012
    [Knowledge Management] Thanks Australia
    I am writing this on the plane to Hong Kong where I am doing a couple of workshops and then off to Washington for a meeting of The World Bank's Knowledge Management Commission which isn't really on the way home!! I reckon I can write that title as it does feel as if I have "done" all of it - or at least a lot of it. Twenty individual events in thirty six days, four long haul flights within Australia crossing the country from all angles, and lots of small flights and car drives.
  • MARTIJN LINSSEN  |  MONDAY, FEBRUARY 27, 2012
    [Knowledge Management] IM v KM
    blog posting regarding what I witnessed as the death of Knowledge Management in the U.S. Within the email exchange, I was asked a question – what do I see as the difference between Information Management and Knowledge Management? It is folly to ever call it knowledge, because that is the domain of the brain. Of course, I speak here of individual knowledge. The difficulty is applying this understanding to organizational knowledge.
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 8, 2015
    [Knowledge Management] learning and the future of work
    The last personal knowledge mastery in 40 days online workshop for 2015 started this week. Both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. Social networks can enable better and faster knowledge feedback for people who trust each other and share their knowledge.
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 28, 2012
    [Knowledge Management] From observation to breakthrough
    It also aligns with personal knowledge management ( PKM ) or those routine behaviours that we can practice and perfect in order to enhance learning and innovation at an organizational level. We use our understanding of our communities and networks to discern with whom and when to share our knowledge. From multiple observations come ideas. From multiple ideas can come new insights. From multiple insights we can create stories. From our stories, we can change beliefs.
  • ROSS DAWSON  |  WEDNESDAY, OCTOBER 1, 2014
    [Knowledge Management] The focus of big data should be creating value FOR customers
    In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.
  • HAROLD JARCHE  |  MONDAY, MARCH 10, 2014
    [Knowledge Management] A simple approach to KM
    Knowledge management (KM) does not have to be a major enterprise effort. But the lack of KM strategy can be a drag on innovation or hamper decision-making in a knowledge intensive organization. This is mostly explicit knowledge that ensures the organizational memory remains clear on what key decisions were taken and why others were not. This will reflect implicit knowledge more so than the other two levels, and individuals can share their PKM as they see fit.
  • JANE HART  |  WEDNESDAY, APRIL 20, 2016
    [Knowledge Management] 20 ways to prepare yourself for modern workplace learning
    You have been an active participant in a number of online communities and understand the activities involved in of community management and what makes a good community manager. L&D can better manage or support the management of organisational communities. L&D can help to develop effective personal learning/knowledge management skills in their people.
  • HAROLD JARCHE  |  THURSDAY, MAY 29, 2014
    [Knowledge Management] Organizational Learning in the Network Era
    Edwards Deming, American management visionary, understood that systemic factors account for most organizational problems, and changing these has more potential for improvement than changing any individual’s performance. Therefore the role of executives should be to manage the system, not individuals. But the real barrier to systemic change is hierarchical management, as it constrains the sharing of power, a necessary enabler of organizational learning.
  • HAROLD JARCHE  |  SUNDAY, AUGUST 19, 2012
    [Knowledge Management] Connecting learning and work and life
    This is the premise of personal knowledge management. In discussing how communities of practice can bridge the gap between innovation (new ideas) and getting work done (usually in project or work teams), I derived this graphic. For a detailed explanation of my thinking behind this, see my presentation on communities and the coherent enterprise.
  • DAN PONTEFRACT  |  MONDAY, SEPTEMBER 16, 2013
    [Knowledge Management] Should Employees Schedule Time To Be Social?
    I asked a question, “ how do you manage all of your priorities between work, family, friends, fun and health ?” Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice” (MIS Quarterly Vol. 1, Special Issue on Information Technologies and Knowledge Management (Mar., ” They go on to indicate “cognitive social capital plays a vital role underlying knowledge contribution.”
  • DAVE SNOWDEN  |  THURSDAY, JUNE 16, 2016
    [Knowledge Management] Cognitive Edge announces training courses for 2016 – Working with Complex Problems
    knowledge. Techniques and exercises are run through, with recommendations of how and where to apply them, examples of their use to knowledge management, transformational change, customer and employee engagement, risk management and much more. Course 2: Managing in Complexity. Topics will include: An introduction to Complexity Thinking – and its implications for leadership & management. Managing and strategising in Complexity using ABIDE.
  • HAROLD JARCHE  |  MONDAY, OCTOBER 21, 2013
    [Knowledge Management] Shifting responsibility by taking responsibility
    Knowledge workers collectively make the relationship capital that creates value in the network era. They need to be not just knowledgeable, but creative as well. Knowledge workers need to take control of their networked learning. We need to build our own knowledge networks; seeking out others, sense-making, and sharing. I think that the principles of PKM can be the foundation for an aggressively intelligent citizenry that manages its own media.
  • HAROLD JARCHE  |  FRIDAY, JUNE 28, 2013
    [Knowledge Management] The network is the solution
    In the latter, “ Literacy becomes a wide range of evolving information skills developed around the activities of learning – the ability to acquire knowledge and skills through the resourceful and responsible utilization of information. ” Self-instruction, the basis of personal knowledge management , is a necessity in effective peer-to-peer networks, as networks are how we will govern ourselves more and more.
  • HAROLD JARCHE  |  THURSDAY, SEPTEMBER 27, 2012
    [Knowledge Management] Enterprise 2.0 transition
    The E20 Meetup in Paris today discussed the role of “Organizational Development” (OD) and “Human Ressource Management” (HR) in the Enterprise 2.0 I have not seen organizations move toward a more social business model without changing management. That may mean reducing the number of managers; empowering people who are customer-facing; or significantly opening up the workflow and making it more transparent.
  • HAROLD JARCHE  |  WEDNESDAY, APRIL 17, 2013
    [Knowledge Management] Activate your knowledge
    Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. My earliest inspiration on the power of personal knowledge management came from Lilia Efimova and her research on blogging as knowledge work. Activation of knowledge happens in the context of tasks and so the cycle continues.
  • HAROLD JARCHE  |  MONDAY, DECEMBER 17, 2012
    [Knowledge Management] Starting to work out loud
    Most people are too busy managing in the industrial/information age workplace and have no slack to try to learn how work in the network age. I strongly suggest that the first step of starting to work out loud, as part of personal knowledge management, has to be as simple as possible. John Stepper discusses how people can get started working out loud and shows examples of different types of networks that one could connect with.
  • HAROLD JARCHE  |  WEDNESDAY, JUNE 20, 2012
    [Knowledge Management] PKM: The Book
    I have been writing about personal knowledge management on this blog since 2004. The more and better we share our knowledge, the more resilient become our networks. With each workshop I see people whose eyes are opened to the possibilities of sharing, cooperating, and co-creating knowledge. It could be a great opportunity to show your investment in promoting knowledge work and intra-organizational cooperation.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 1, 2017
    [Knowledge Management] mastery and models
    Personal Knowledge Mastery. Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years. The whole is greater than the sum of the parts as we build on the knowledge of others. As knowledge workers or citizens, PKM is our part of the social learning contract.
  • CHARLES JENNINGS  |  MONDAY, JUNE 24, 2013
    [Knowledge Management] 70:20:10 - A Framework for High Performance Development Practices
    It’s important because research over the past 40 years at least has indicated that learning that occurs outside of formal classes and courses is not only more frequent but also generally more effective than its structured and ‘managed’ counterpart. They know where to find the answers to the challenge-at-hand, whether it is via their own PKM (personal knowledge management) resources or simply by knowing who will be best able to help them.
  • HAROLD JARCHE  |  MONDAY, OCTOBER 24, 2011
    [Knowledge Management] Taking the time to cross the chasm
    The President who gets others to handle his information needs without understanding the underlying technology infrastructure that is hampering knowledge-sharing and collaboration across the enterprise. I addressed some of these issues in social media for senior managers , as Michael Cook asked a similar question. Senior managers need to understand social media in order to support learning in social networks which will enable practitioners to produce results.
  • HAROLD JARCHE  |  MONDAY, MARCH 24, 2014
    [Knowledge Management] Absorbing complexity with PKM
    One of the most spectacular possibilities that social technologies offer is that our individual creativity and knowledge is exponentially expanded by connecting to our personal networks – both within and outside organisational boundaries. The process of seeking out people and information sources, making sense of them by taking some action, and then sharing with others to confirm or accelerate our knowledge, are those activities from which we can build our knowledge.
  • HAROLD JARCHE  |  TUESDAY, OCTOBER 30, 2012
    [Knowledge Management] A coherent path to social business
    I think it boils down to three things: Openness, Knowledge-sharing, and Diversity. If workers cannot connect with anyone they need to, then the knowledge needed to address a problem may never be revealed to those who need it. People need to practice knowledge-sharing through the narration of work and personal knowledge management.
  • JAY CROSS  |  WEDNESDAY, FEBRUARY 15, 2012
    [Knowledge Management] Relevance Trumps ROI
    Starting with a business goal or problem to be solved around corporate culture, knowledge management or even systematic training can eliminate a narrow measurement focus, or as Jay Cross, CEO of the Internet Time Alliance, a knowledge exchange organization, explained it, getting hung up “on doing that part right rather than asking again and again: ‘Is this improving the business?’ ‘Is
  • HAROLD JARCHE  |  TUESDAY, AUGUST 18, 2015
    [Knowledge Management] a simpler approach to km
    A recent posting for a six-week knowledge management contract was posted by the UNDP. The only way to enable the latter is to get everyone involved in knowledge sharing and then harvest what emerges. Here is a simple guide on how to enable organizational sense-making, not the mere management of data and metrics. Establish methods that enable tacit knowledge to flow. Examples of knowledge-sharing need to be made by decision-makers.
  • HAROLD JARCHE  |  THURSDAY, JANUARY 17, 2013
    [Knowledge Management] Prepare for the future of work
    This is what personal knowledge management is all about. It starts by seeking people and knowledge sources and the Seek-Sense-Share cycle finishes by sharing with communities and social networks. My recent workshops, both online and in person, indicate a need for PKM skills in all types of organizations and for people at all levels, from freelancers, researchers, managers, executives and more.
  • HAROLD JARCHE  |  MONDAY, DECEMBER 5, 2011
    [Knowledge Management] Exception handling is complex work
    Let’s look at a knowledge worker and how things can get done in such an interconnected environment. This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. We can also create tools, especially electronic performance support systems (EPSS) to do work and not have to learn all the background knowledge in order to accomplish the task. This is how simple and complicated knowledge continuously gets automated.
  • HAROLD JARCHE  |  TUESDAY, NOVEMBER 18, 2014
    [Knowledge Management] Inspiration for Working Out Loud
    ” Initial inspiration for PKM came from Lilia Efimova , whose blog was a view on her doctoral research into knowledge-sharing. Dave Snowden’s views on complexity and knowledge management have informed much of my work, and I have watched his thoughts evolve over time, shared through his blog. It’s International Working Out Loud Week , also known as #WOLWeek. Working Out Loud is a relatively new term for me, picking it up from John Stepper in 2012.
  • HAROLD JARCHE  |  TUESDAY, DECEMBER 23, 2014
    [Knowledge Management] Organizations, work, and learning
    It is an overview of personal knowledge mastery ( PKM ). Key point: The mainstream application of knowledge management and learning management over the past few decades is mostly wrong; we over-managed information, knowledge, and learning, because it was easy to do so. Key point: Knowledge in a networked society is different from what many of us grew up with in the pre-Internet days. Key point: Organizations have to become knowledge networks.
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 16, 2011
    [Knowledge Management] Networked Learning (PKM) Workshop in Toronto
    My consulting work this past year has shown a great need for two aspects of knowledge-sharing in organizations: 1) systems & processes to enable better collaboration & sharing, and 2) individual skills in narrating work and learning in networks. Personal knowledge management (PKM) is an individual, disciplined process by which we make sense of information, observations and ideas. The whole is greater than the sum of the parts as we build on the knowledge of others.
  • HAROLD JARCHE  |  MONDAY, JANUARY 27, 2014
    [Knowledge Management] Social Learning Handbook
    But both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. This post is an excerpt from Jane Hart’s recently published Social Learning Handbook 2014.
  • HAROLD JARCHE  |  MONDAY, DECEMBER 10, 2012
    [Knowledge Management] networked unlearning
    Social media can facilitate the sharing of tacit knowledge through conversations to inform the collaborative development of emergent work practices. But finding and weaving our knowledge networks is getting easier with over two billion of us connected by the Internet. A more descriptive term for Personal Knowledge Management might just be Networked Unlearning or connected critical thinking.
  • HAROLD JARCHE  |  WEDNESDAY, AUGUST 7, 2013
    [Knowledge Management] A mobile workforce needs better on-site conversations
    Clark Quinn says that mobile technology makes a lot of sense, as “ it decouples that complementary capability from the desktop, and untethers our outboard brain “ Sense-making is a critical skill for most knowledge workers today, and frameworks like PKM can help. When I refer to personal knowledge management, especially my blog, I often call it my outboard brain. The future of workplace learning is social, cooperative and especially mobile.
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 25, 2012
    [Knowledge Management] PKM and innovation
    One way to practice these skills would be to promote personal knowledge management (PKM) in the workplace. Knowledge is the new capital, but it resides in each person’s head. To address complex problems, businesses have to rely more on individual tacit knowledge, but this type of knowledge is never easy to convey to others. In the FastCoDesign article, How do you create a culture of innovation?
  • DAVE SNOWDEN  |  WEDNESDAY, NOVEMBER 5, 2014
    [Knowledge Management] What is thought to be is rarely real
    As I described yesterday, my use of narrative started with the need to discover decisions and their nature as part of creating a bottom up approach to knowledge management strategy. I should say that this type if mapping is not just of value in knowledge management. Of course you can also ask questions of the decision clusters - more on that tomorrow - and that also feeds into the dependency matrix that is at the heart of this approach to knowledge strategy.
  • DAVE SNOWDEN  |  SATURDAY, JANUARY 22, 2011
    [Knowledge Management] The aging workforce (part 4)
    Last time (and too long ago) I talked about some general principles, many of them society based, which presented possible solutions to issues of knowledge retention. I have long argued that apprentice models were (and to a degree still are) the most effective model of knowledge creation and transfer that the human race has ever developed. Co-evolution of knowledge is an essential feature of an apprenticeship model. Now compare that with modern management development.
  • HAROLD JARCHE  |  FRIDAY, MAY 13, 2016
    [Knowledge Management] PKM: to learn is to do
    A recent use for PKM is in supporting members of the Hearing First learning community: “There is a solution for personal learning in the Digital Age: Personal Knowledge Mastery (or PKM). You may have heard of personal knowledge management, but we don’t want to just manage knowledge. The first step to personal knowledge mastery is the Seek-Sense-Share learning model.
  • DAVE SNOWDEN  |  FRIDAY, DECEMBER 2, 2016
    [Knowledge Management] The domain of disorder (ii)
    By this time I was less into knowledge management, more into complexity and sense-making. Most people who have walked in the mountains will have experienced a temperature inversion at some stage. You suddenly discover yourself standing above a sea of cloud with the odd peak visible but the vast majority of the landscape. All is quiet, all mysterious the opposite of Frost’s wonderfully evocative line The line-storm clouds fly tattered and swift.
  • LUIS SUAREZ  |  WEDNESDAY, MARCH 21, 2012
    [Knowledge Management] Why Social Business Keeps Failing to Deliver
    That’s basically us, knowledge workers, still being treated as resources, instead of people, and acting accordingly when embracing all of these social technologies. I mean, just think of it, what smart, brilliant, young talented workforce would want to work for your business in, say, 5 to 10 years, when they find out knowledge workers are still being treated as resources, versus relations, i.e. people? IBM Innovation Knowledge Tools Learning Social Enterprise
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 17, 2010
    [Knowledge Management] Sense-making
    The term personal knowledge management (PKM) isn’t about management in a business sense but rather how we can manage to make sense of information and experience in our electronic surround. Knowledge – connecting information to experience (know what, know who, know how). Management – getting things done.
  • HAROLD JARCHE  |  THURSDAY, APRIL 11, 2013
    [Knowledge Management] We need more sandboxes
    Earlier this week I wrote that practices like personal knowledge management (PKM), and its potential for enhanced serendipity can give us the underlying structure to become better hackers and more creative. What if community managers were already plugged in to other networks?
  • HAROLD JARCHE  |  THURSDAY, DECEMBER 22, 2011
    [Knowledge Management] Working smarter, daily
    For example, here are my feeds for Innovation, Collaboration & Network: This is one more, rather powerful, tool for my personal knowledge management processes that makes my life a bit easier. Tweet My blog functions as my outboard brain, a place to get half-baked ideas out in the open and work on them in public. It’s also a repository of thoughts and notes I use in my daily work. I often refer to a blog post instead of writing the same email a dozen times.
  • HAROLD JARCHE  |  TUESDAY, OCTOBER 29, 2013
    [Knowledge Management] PKM in 34 pieces
    SEEK: The Five forms of filtering by Tim Kastelle are a good way to understand how to approach the digital surround and our way to seeking new knowledge. Judgement Filters: Naive filtering is what too often happens in our knowledge searching. Expert filtering worked when knowledge was more stable but in an interconnected, interdependent, digital world we have to ask, who are the experts? James Mangan identified several skills for acquiring knowledge.
  • HAROLD JARCHE  |  THURSDAY, MARCH 28, 2013
    [Knowledge Management] No cookie cutters for complexity
    The trouble is that would not allow large teams of recently graduated MBA’s to reuse recipes and documents from over codified knowledge management systems. Few managers ask the tough questions, like what are the underlying assumptions of how we do business and do they make sense? These include: Personal relationship based on knowledge and trust. Five years ago I noted that big consultancies were jumping on the Web 2.0
  • HAROLD JARCHE  |  WEDNESDAY, NOVEMBER 6, 2013
    [Knowledge Management] Solo change agents set you free
    Here is what Domino’s Pizza learned about implementing personal knowledge management practices , after their recent pilot project: First, learners want some guidance about the changing boundaries of professional development. Traditional models of learning involve taking a chunk of time to step out of the workplace. PKM makes learning a real-time activity within the flow of work.
  • DAVE SNOWDEN  |  THURSDAY, MAY 5, 2011
    [Knowledge Management] Lean or Agility?
    Link : Original Cynefin model paper in the context of Knowledge Management. I gave a keynote address at LSSC11 this morning looking at the application of complexity theory to software design. I had originally planned a fairly basic 101 lecture on Cognitive Complexity (my name for the fusion of cognitive science and complex adaptive systems theory that I advocate).
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 14, 2012
    [Knowledge Management] Principles of Networked Unmanagement
    This information can be mapped, and frameworks such as knowledge management help us to map it. We can also create tools, especially electronic performance support systems (EPSS) to do work and not have to learn all the background knowledge in order to accomplish the task. This is how simple and complicated knowledge gets automated. Complex, new problems need tacit (implicit) knowledge to solve them. Taylor’s Principles of Scientific Management (1911).
  • HAROLD JARCHE  |  FRIDAY, FEBRUARY 21, 2014
    [Knowledge Management] Knowing what we know
    Friday’s Finds: @CelineSchil l – “ We’ve hired & promoted generations of managers with robust analytical skills & poor social skills, and we don’t seem to think that matters.” Liz Ryan: ‘If You Can’t Measure It, You Can’t Manage It’: Not True – Forbes. A Different Way to Acquire Lessons Learned in Knowledge Management by @PaulJCorney.
  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 17, 2012
    [Knowledge Management] PKM webinar 25 october
    On 25 October at 18:00 GMT I will be conducting an online session on personal knowledge management (PKM). If the only knowledge-building activities you do are ones mandated by your employer, then you may be in trouble. It will be in English and is hosted by En Nu Online , a Netherlands company focused on social media for learning and is part of a longer workshop series. The hosts are @joitske and @sibrenne and there will be a Twitter back-channel.
  • HAROLD JARCHE  |  THURSDAY, MARCH 20, 2014
    [Knowledge Management] Scaling knowledge
    Organizations that deal with complex knowledge and require creativity from workers need looser hierarchies to maintain flexibility in dealing with changing situations. When the sharing of knowledge becomes one of our primary work activities, we have to be careful how we think about growth and management. Using terms like “scalable” and “knowledge” in a linear, accounting fashion can cloud our thinking.
  • HAROLD JARCHE  |  MONDAY, JUNE 16, 2014
    [Knowledge Management] ESN as knowledge bridges
    An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. More employees are sharing knowledge through activity streams on platforms by IBM, SAP, Jive, Yammer, and Socialcast, to name a few. Due to the very personal and intimate nature of implicit knowledge, people will only freely share it if they feel they are in control.
  • HAROLD JARCHE  |  TUESDAY, MARCH 1, 2016
    [Knowledge Management] network management update
    You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Management in networks is fuzzy. Here is how I define network management: It is only through innovative and contextual methods, the self-selection of the most appropriate tools and work conditions, and willing cooperation that more creative work can be fostered.
  • XYLEME  |  WEDNESDAY, APRIL 8, 2009
    [Knowledge Management] Learning Pulse
    Blended learning, Talent management and Learning 2.0 are discussed in the first part whereas Knowledge centers and Learning simulations in the second part of his blog posting. Home About Podcasts Videos Xyleme Inc. Home > Industry Talk > Learning Pulse Learning Pulse April 8th, 2009 Goto comments Leave a comment Jay Cross has started a conversation on the Future of Organizational Learning and Development. Great ideas have been shared so far.
  • XYLEME  |  WEDNESDAY, MAY 27, 2009
    [Knowledge Management] learning pulse
    Home About Podcasts Videos Xyleme Inc. Home > Industry Talk > Learning Pulse Learning Pulse May 27th, 2009 Goto comments Leave a comment Tony Karrer is blogging about the term “meta-learning” and its definition as it was used in the article “ Become a chief meta-learning officer ” by Jay Cross and Clark Quinn. Great insights are shared by author and commenters. Harold Jarche is exploring the challenges of training in complex environments. “In
  • XYLEME  |  FRIDAY, OCTOBER 30, 2009
    [Knowledge Management] Learning Pulse
    Home About Podcasts Videos Xyleme Inc. Home > Industry Talk > Learning Pulse Learning Pulse October 30th, 2009 Goto comments Leave a comment Harold Jarche is blogging about the future of the training department , briefly looking back at the pre-training age and then at how training has evolved after its invention in the 20th century.
  • HAROLD JARCHE  |  THURSDAY, NOVEMBER 29, 2012
    [Knowledge Management] Working in the dark
    What may be considered a knowledge management problem, finding the right information at the right time, is really a transparency one. For more contextual knowledge, I ask my network via text message, Twitter, blog or forum. The reason I can do this is that either the knowledge or the knowledgeable person is visible on the web. I discuss transparency a lot on this blog. I see it as one of the three principles for net work.
  • LUIS SUAREZ  |  THURSDAY, SEPTEMBER 17, 2015
    [Knowledge Management] Enterprise 2.0, Where Art Thou?
    Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business. Knowledge Tools Learning Open Business Personal KM Productivity Tools
  • HAROLD JARCHE  |  TUESDAY, OCTOBER 25, 2011
    [Knowledge Management] Knowledge filters
    Naive filtering is what too often happens in our knowledge searching. Expert filtering worked when knowledge was more stable but in an interconnected, interdependent, digital world we have to ask, who are the experts? You can also link to existing communities of expertise/interest such as KMers on knowledge management. Tweet. This graphic is part of the Seek-Sense-Share PKM model and is based on Five forms of filtering by Tim Kastelle.
  • HAROLD JARCHE  |  THURSDAY, MARCH 3, 2011
    [Knowledge Management] Learning Assessment
    For example, after 6 months on the job, with access to micro-sharing, company blogs and the development of a personal knowledge management framework, you could ask similar questions. Do you have to regularly access information and knowledge to do your job? Have you learned to access information and knowledge faster than when you started 6 months ago?
  • JANE HART  |  TUESDAY, MAY 1, 2012
    [Knowledge Management] Pick of the Month: April 2012
    If the diversity is valued, then the pedagogy must do away from its ‘one size fits all’ approach, and accept that the twenty first century of globalisation demands a different understanding of knowledge use and that this has implications for the use of technology. Personal Knowledge Management (PKM) skills. It could be a neat way to make sense of all the knowledge out there, by keeping the best learning bytes on a collaborative learning playlist.
  • LUIS SUAREZ  |  TUESDAY, MAY 6, 2014
    [Knowledge Management] Why I, Too, Killed My LinkedIn Account
    practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work.
  • HAROLD JARCHE  |  SUNDAY, MAY 12, 2013
    [Knowledge Management] Sense-making in practice
    She covers in detail the section on 14 Ways to Acquire Knowledge. These align nicely with the Seek : Sense : Share of personal knowledge management as shown below. Without it, there is no knowledge to share, only others’ work to be re-broadcasted. Mangan’s 14 ways to acquire knowledge provide another set of possibilities on how to develop a unique PKM process. Sense-making is acting on one’s knowledge.
  • DAVE SNOWDEN  |  SATURDAY, JULY 1, 2017
    [Knowledge Management] Resonance in meaning
    Many moons ago in the early days of knowledge management I argued that the ubiquitous DIKW pyramid was both flawed and dangerous. I was speaking before one idiot who was setting out his stall as the founding father if wisdom management. Those of us managing knowledge were obvious an inferior form of life. The father of wisdom management didn’t realise he was being satirised and for the next year kept wanting to come and talk to his wisdom board about ER.
  • JAY CROSS  |  TUESDAY, AUGUST 30, 2011
    [Knowledge Management] Do your business
    Notions like corporate culture, the learning organization, and knowledge management are lagging indicators. Don’t let the sound of your own wheels drive you crazy. Blaming organizational problems on corporate culture is like saying something’s a communications problem: it doesn’t get you anywhere. The purpose of business is business. These days the goal is often to become a responsive, real-time business. The organization is what supports doing business better.
  • HAROLD JARCHE  |  MONDAY, FEBRUARY 23, 2015
    [Knowledge Management] digital workforce skills
    “Are there new ways to think about our digital workplace skills that allows us to take our thinking up to a new plane, the next meta-level of thinking and working where we have much higher leverage, can manage change that is an order of magnitude or greater in volume than today, work in fundamentally better and smarter new ways — and perhaps even work a bit less — yet produce much more value?”. Digital Sense Making + Personal Knowledge Management [Mastery].
  • HAROLD JARCHE  |  SUNDAY, DECEMBER 29, 2013
    [Knowledge Management] Talking about the Network Era
    Professional knowledge distribution will move away from institutionalized business schools into networked communities of practice. Self-instruction, the basis of personal knowledge management , will be a requirement in a growing number of peer-to-peer networks. New language for this principle is popping up everywhere – knowledge networks, intranets, communities of practice, systems thinking, swarming, social software, social networks, tipping points.
  • HAROLD JARCHE  |  TUESDAY, NOVEMBER 23, 2010
    [Knowledge Management] Learning in public
    Tweet In a succinct post on the nature of knowledge management in a knowledge-intensive field, Jasmin Fodil looks at how rocket scientists learn. She shows how workers at the NASA Goddard Space Fight Center reapply their knowledge: -. Because of that, the system is unique in that is dovetails nicely with a socialized knowledge management system.
  • DAVID GURTEEN  |  TUESDAY, AUGUST 30, 2016
    [Knowledge Management] Blog Post: Legal KM Mini-Interviews with Ginevra Saylor
    Improving Knowledge Management Adoption in a Law Firm. Making Knowledge Management Client Facing. Knowledge Management Focused on the Business of Law Than Practice. Benefits of Knowledge Management for Small Law Firms. Benefits of Knowledge Management for Large Law Firms. New Knowledge Management Practices for Law Firms. Impact of Culture on Knowledge Management in a Law Firm.
  • BETH KANTER  |  TUESDAY, APRIL 15, 2014
    [Knowledge Management] Learning is the Work
    Last month, I had the pleasure of participating in National eXtension Conference which was amazing for many reasons. I first did several professional sessions with this network back in 2007 and an online class on knowledge sharing and online collaboration – so it was great to long-time colleagues. The highlight was a master panel with Dave Gray, Harold Jarche, and Jane Hart on connected learning and culture change needed to embrace this type of learning.
  • DAVE SNOWDEN  |  SUNDAY, DECEMBER 7, 2014
    [Knowledge Management] Of experts and expertise
    A long time ago when I first created the Cynefin framework in its five domain form my focus was on knowledge management. The first fully worked article looked at communities and deployment of knowledge and in those versions I talked about complicated (then called knowable) as the domain of experts. CoPs were then held to be the best way to host and develop expert knowledge, so calling it the domain of experts made sense.
  • CLARK QUINN  |  WEDNESDAY, APRIL 27, 2011
    [Knowledge Management] Org Development and Social Media
    As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away.&# However, some of these fields are reasonably technology savvy, while others are more focused effective people processes. On principle (and for pragmatic reasons), I regularly think about how to define what I do, and to look for areas that are related.
  • HAROLD JARCHE  |  MONDAY, JANUARY 13, 2014
    [Knowledge Management] Riding the Current by Finding the Right Crew
    In Riding the Current: How to deal with the daily deluge of data, Madelyn Blair provides an excellent manual for knowledge workers, managers, and executives. It covers both knowledge seeking from a formal and an informal perspective, and I would recommend it for any organization. We should find Accompaniers who are more knowledgeable or experienced than we are in our journey.
  • DAVE SNOWDEN  |  MONDAY, MARCH 25, 2013
    [Knowledge Management] Cutting through a weave destroys it
    It's a good Curry do with conversation (on our table at least) based on some knowledge of the sport. The trouble is that would not allow large teams of recently graduated MBA's to reuse recipes and documents from over codified knowledge management systems. Last Thursday night saw a Rugby dinner sponsored by KPMG and the British Chamber of Commerce in Hong Kong.
  • LUIS SUAREZ  |  FRIDAY, MAY 23, 2014
    [Knowledge Management] Working Out Loud with Google Plus – Part Deux
    I mean, if you look into it, within the corporate world, all along, we have always defaulted to work in private, close silos with team colleagues whom we knew rather well , or even just our very own selves, as we have kept protecting and hoarding our own knowledge thinking that would make us all become indispensable to the business. Remember the good old mantra of “ Knowledge is power ”?
  • HAROLD JARCHE  |  MONDAY, APRIL 30, 2012
    [Knowledge Management] How blog­ging chan­ged my life for the bet­ter
    My blog is a key part of my professional development and essential to my personal knowledge management processes. I guess I could be described as a hardcore blogger, as I’ve been writing here for over eight years. So I’m going to respond to Hugh MacLeod’s question about the importance of blogging to me. Like I said many times before, for those of us crazy enough to take it seriously, blog­ging mat­ters, so does free­dom, that’s why I wrote the book.
  • HAROLD JARCHE  |  MONDAY, DECEMBER 24, 2012
    [Knowledge Management] PKM workshop 2013
    A number of people have requested that I run another Personal Knowledge Management workshop, so the next online PKM workshop is now scheduled for 21 Jan – 15 Feb 2013 through the Social Learning Centre. What is becoming obvious is that the skills addressed in PKM are seen as important to many managers, knowledge workers, and practitioners in a wide array of disciplines.
  • ROSS DAWSON  |  THURSDAY, MARCH 21, 2013
    [Knowledge Management] Building success in the future of work: T-shaped, Pi-shaped, and Comb-shaped skills
    I think I first came across the T-shape concept – combining breadth and depth – in the well-known 2001 Harvard Business Review article Introducing T-Shaped Managers: Knowledge Management’s Next Generation. Today I can hardly say I have world-class expertise in the field, however the depth of knowledge I had in the past means I still understand the fundamentals of the space, and is highly complementary to the new skills I have acquired more recently.
  • STEPHEN DOWNES: HALF AN HOUR  |  WEDNESDAY, MARCH 17, 2010
    [Knowledge Management] Three Models of Knowledge Production
    And while there are different ways to think of knowledge - processed, procedural, propositional - this model I think adheres to a more basic view. The picture being presented by Jarche and his colleagues adhere to a 'mining' model of knowledge management (from which we get phrases like 'data mining'). It should be contrasted with some alternatives: knowledge production as mining - on this view, data is like a raw material that is searched for and retrieved.
  • DAVE SNOWDEN  |  SATURDAY, SEPTEMBER 30, 2017
    [Knowledge Management] The certification question
    In parallel I’m finishing off material for the new Cynefin Centre Masters programme which may be called The Management Apprenticeship , although the Trump associations might trigger a switch to Journey(wo)man or similar! I faced this issue before in knowledge management and opposed the various attempts to create certificates with pretentious sets of initials to follow your name. The vexed question of certification came up in conversation yesterday.
  • ANDY MCAFEE  |  THURSDAY, APRIL 7, 2011
    [Knowledge Management] Enterprise 2.0 the Indian Way
    At a services firm of 150,000 people that’s growing like a weed, knowledge management is a massive challenge. On my recent trip to India (post here , pictures here and here ) I got to sit down with Ashok Krish and his team. Ashok is the head of the Web 2.0 Innovation Lab at Tata Consultancy Services ( TCS ). Among his many other responsibilities, Ashok has been one of the point people for Enterprise 2.0 within the company.
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