Clark Quinn

At the edge

Clark Quinn

This included and Enterprise Social Network and a Knowledge Management system. Another response to my request for topics asked about moving from the classroom to the ‘fringe’ Here, I have a very simple response: the case studies in Revolutionize Learning & Development.

70:20:10 and the Learning Curve

Clark Quinn

Note that this assumes a good formal learning design, not rote information and knowledge test!) My colleague Charles Jennings recently posted on the value of autonomous learning (worth reading!),

Performance & Development

Clark Quinn

For execution, we have training, performance support, performance coaching, assistance from others by cooperating, and self-designed or acquired support as part of personal knowledge management (PKM).

Learning Quotient?

Clark Quinn

I had the good fortune to be invited to the Future of Work event that was held here in Silicon Valley two weeks ago, and there were four breakouts, one of which was on learning and knowledge management. You can guess which one I was on (though tempted by the leadership and culture one; there was overlap). Within that breakout the activity was to pick four topics and further break out.

Skills 128

I’ve got your content right here

Clark Quinn

Curation in many ways seems just an external manifestation of Harold Jarche’s Personal Knowledge Management (an extension of the share part of seek-sense-share). I was engaging in a mobile strategy session with a small not-for-profit the other day, and naturally it became an overall technology strategy session, as you really can’t do mobile strategy without considering social media strategy, learning technology strategy, even enterprise technology strategy.

Org Development and Social Media

Clark Quinn

As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away.&# However, some of these fields are reasonably technology savvy, while others are more focused effective people processes. On principle (and for pragmatic reasons), I regularly think about how to define what I do, and to look for areas that are related.

My Top 10 Learning Tools

Clark Quinn

Harold Jarche talks about our personal knowledge management task, and in that, there are the tools I use to capture and share my own thinking (like this), and tools I use to go out and find or follow information. My ITA colleague Jane Hart regularly collects the top 100 learning tools via contributions from lots of folks. It’s a fascinating list, worth looking at.

Tools 172

Getting strategic

Clark Quinn

Next steps include considering Knowledge Management and Organizational Development. Was on a call with my Internet Time Alliance colleagues, and we were talking about how to help organizations make the transition from delivering courses to supporting the full performance ecosystem.

Examples of eLearning 2.0

Clark Quinn

During my presentation last Thursday that was an introduction to eLearning 2.0 as part of an online event for the eLearningGuild, I mentioned a few common ways that I've seen eLearning 2.0

Stealth mentoring

Clark Quinn

One of the ways to accelerate your own growth, part of your personal knowledge management path, is to mentor folks who represent the type of thinking you believe is interesting and important. I was looking for any previous post I’d made about stealth mentoring, so I could refer to it in a post I was writing, and I couldn’t find it.

A new literacy? There’s an app for that

Clark Quinn

In the Personal Knowledge Management framework of my colleague Harold Jarche, it’s be a new component of improving personal productivity. The ubiquity of powerful mobile devices able to download applications that enable unique capabilities, has led David Pogue to coin them “ app phones “ Similarly, the expression “there’s an app for that&# has been part of widespread marketing campaign. However, it turns out that apps are more than just on phones.

PKM 145

Catching up…

Clark Quinn

Being able to do Personal Knowledge Management at the time of inspiration or need, or even of convenience, is huge. A compelling article I was pointed to today points out how and why incentives and management are contrary to optimal performance. It’s been quite a while since I’ve blogged, and it’s not that there haven’t been learnings, it’s just that my dance card was too too full.

Mentoring Results

Clark Quinn

Eileen Clegg from the Future of Talent Institute (and colleague, we co-wrote the Extremophiles chapter for Creating a Learning Culture ) pinged me the other day and asked about my thoughts on the intersection of: The new role of managers in the results-oriented work environment ( ROWE ). And I would think that the management is NOT directly invested in the product, only in the producer.

PKM 113

Future of the training department

Clark Quinn

In some organizations it’s the information services group, or the knowledge management group. As we’ve automated more work and started developing training for more knowledge work without adapting our methods (and, consequently, making generally dreadful learning experiences), the training role is less and less seen as worthwhile.

Performance Support

Clark Quinn

I would say that they come closer to knowledge management than performance support. Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. I've been a long-time believer in EPSS and ePerformance. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. Remember the original premise of PS, making information available to workers instead of forcing them to memorize it?

FAQ 152

Conceptualizing the Performance Ecosystem

Clark Quinn

My notion is that systems, e.g. content/knowledge management/learning management systems underpin the learnscape, and that on top exist formal learning, performance support like job aids organized into portals, and social media.

Co-Curation

Clark Quinn

For context, realize that we’re being inundated with knowledge. lrnchat instigators ) are worth following (virtual mentorships) because they are essentially serving as curators for knowledge. In higher education, we think of authors of textbooks, although in a sense they’re curating knowledge as well. Wikipedia ends up being the ultimate co-curated body of knowledge. In a presentation yesterday by Dr. Deborah Everhart , talking about Web 2.0

The big blindspot

Clark Quinn

Regardless, it’s easy to get ignored as soon as they hear ‘learning’ So then you can look at another channel to come in, and the obvious alternative is knowledge management (KM). The initial wave of KM had so much hype it could only under-deliver on unrealistic expectations (as has happened before with AI and expert systems, as well as every new management phase).

Links for 2008-07-23 [del.icio.us]

Clark Quinn

Social Bookmarking For Enterprise Knowledge Management | Intelligent Agent. Martin De Saulles » SMEs and the Web - Executive Summary. SEOmoz | Beginner's Guide to SEO - Single Page Version. Brobst Systems - Ready-made Website Templates and Themes - Free Samples

Ignoring Informal

Clark Quinn

The second volume includes performance interventions, and includes elaerning, coaching, knowledge management, and more (as well as things like incentives, culture, EPSS, feedback, etc. Or perhaps it’s covered in Knowledge Management (after all, Marc Rosenberg’s been deeply involved in ISPI and wrote the Beyond e-Learning book). I received in the mail an offer for a 3 book set titled Improving Performance in the Workplace.

Training Method Trends

Clark Quinn

LMS - Learning Management Systems - are growing at one of the fastest rates of any of the established methods. I'm not surprised, but I'm sure there continues to be pain ( Learning Management Systems (LMS) Gotchas , Tracking Without an LMS , LMS Dissatisfaction on the Rise , Do You WANT an LMS? Some differences: Knowledge Management Systems (KMS) show greater increase in education - good luck with that.

Trends 122

Chatting

Clark Quinn

The topics ranged from organizational barriers to Twitter (hence the mention of Yammer as a solution maybe more appropriate for a company with more than a few people, as it has some knowledge management capabilities as well), to the value (or not) of Twitter. Last night we held the first #lrnchat , a Twitter learning chat. As mentioned before, it was an idea from Marcia Conner based upon her previous experience with other chats and enthusiasm for Twitter.

Yammer 113

Organizational Learning Infrastructure

Clark Quinn

However, then the easy, and uninteresting answer, is to fall into talking about elearning, performance support, mobile, portals, knowledge management, all that stuff that makes people’s eyes glaze over if they haven’t seen the light. It’s about knowledge and skills how to learn alone and together, using the infrastructure. In one of my reflection sessions (aka shower), I was thinking what it is I do.

Performance Support & Performance Ecosystem

Clark Quinn

He thinks some of the tools fall more into the knowledge management category, but admits he may be getting definitional. Jay cites Marc Rosenberg, and Marc certainly has been calling for us to include knowledge management, performance support, and eCommunity as part of our tools to go beyond eLearning. Jay Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the learnscape.

Getting Revolutionary: LC Big Q

Clark Quinn

You have to seize the responsibility now to take on the full suite of performance elements: job aids, portals, social learning, content and knowledge management, and more, and start moving. The Learning Circuits’ Blog Big Question of the Month is whether and how get ‘unstuck’, when you’ve got a lot to offer and it’s well beyond what they expect you to do in your job.

Social Media Goals

Clark Quinn

Vignette’s story about building on their core content management system supporting knowledge management makes sense from the point of view of mining value out of the discussions. Coupling them makes sense if you’re coming from one direction or another, but I’m trying to integrate formal, content management, knowledge management and more into a seamless ecosystem. I spent yesterday touring the Web 2.0

Mzinga 100

Training Specialist

Clark Quinn

To me if you make the definition of "e-learning" so expansive (and yes, I realize there is overlap between e-learning and knowledge management but to classify knowledge management activities as learning seem silly) it makes the term almost meaningless. Yes, everything you do should be about learning and creating knowledge, but this is different from Learning with a Big-L and little-l learning.

Coping personally, organizationally, and societally

Clark Quinn

Dave Pollard today talked about moving from Knowledge Management 1.0 A couple of recurrent themse were selling this to management, and managing the proliferation of tools. Having just come back from DevLearn (which rocked; my hearty thanks to all participants and organizers), and now engaged in the Corporate Learning Trends conference (free, online), I’m seeing some repeated themes, and interests.

Trends 100

Einstein on Knowledge Management

Jane Hart

In What did Einstein know about Knowledge Management, Chris Collinson posts his top 10 favourite “Einstein on Knowledge Management” quotes, and also links to this infographic by IQmatrix on Visually, which mindmaps most of the quotes plus others. [.].

Defibrillating Knowledge Management

Martijn Linssen

This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. However, for organizational knowledge, the focus is on these conversations.

theTeam – Knowledge Management Done Right

Luis Suarez

Have you seen “ Using Knowledge Management “? and Social Business are pretty close to some of the basic key principles behind traditional Knowledge Management, drafted back in the day, like I have blogged about, just recently, under the heading “ KM, Enterprise 2.0

Blog Post: Knowledge Management Communities

David Gurteen

By David Gurteen Stan Garfield has put together a truly comprehensive list of Knowledge Management Communities

From Learning Management to Personal Knowledge Management

Jane Hart

But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development.

Institutional Memory and Knowledge Management

Harold Jarche

The main themes are: Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of recipient. Knowledge management can provide a structure to capture institutional memory, but it requires more than one approach.

Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded.

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM).

Personal Knowledge Management Online Workshop

Jane Hart

Online Workshop runs 23 April – 4 May 2012. Hosted by Jane Hart and facilitated by Harold Jarche at the Social Learning Centre.

Personal Knowledge Management

Jay Cross

That’s the top layer of my Personal Knowledge Management set-up.

On Incentivizing Knowledge Management

David Gurteen

and Do managers need to measure and reward trust? Video: David Gurteen on Incentivizing Knowledge Management. By David Gurteen Those of you who know me, know that I have strong views on incentivizing or rewarding KM activities.

Personal Knowledge Management

Jay Cross's Informal Learning

Pergamon Museum, Berlin.

Blog Post: Knowledge Management Matters: Creativity and Innovation

David Gurteen

By David Gurteen I mentioned a month or two back a new book Knowledge Management Matters: By Practitioners for Practitioners written by a number of well known KM practitioners and edited by John and JoAnn Girard. The book is free and you can download it from here. John Girard tells me that about 1000 people have downloaded a copy of the book already and that they are in the process of developing a series of companion videos, the first of which is now available on YouTube.

Blog Post: Promoting Knowledge Management activities through my website

David Gurteen

By David Gurteen I am always looking to help promote activities in the KM field. To this end you can: post events on my site. post jobs on my site. post books or reports on my site. post news items on my site. In each case, the submission is held in a queue until I have checked it out and categorised it. This normally only takes a day or two. If the item is off topic or I feel it is inappropriate for any other reason I reserve the right to delete it. The service is free