• DAVID GURTEEN  |  THURSDAY, MAY 25, 2017
    [Knowledge Management] Blog Post: Henley Forum: Join in June
    By David Gurteen I have been a friend of the Henley Forum for Organisational Learning and Knowledge Strategies (known as the Henley Forum ) ever since its inception back in 2000 and frequently take part in its events. Advanced Knowledge Management -- a 2-day course on 12-13 July open to both members and non-members.
  • DAVE SNOWDEN  |  SATURDAY, MAY 13, 2017
    [Knowledge Management] … and nearer to the Dust
    One of the deeply negative aspects of the knowledge management period of a decade or more ago was the gross confusion of information with knowledge. Now I think it was meant to be a statement about the value of employees but it became a sort of iconic justification for the reduction of knowledge to information, a focus on documents, best practice, taxonomies and the like. Where is the wisdom we have lost in knowledge?
  • DAVE SNOWDEN  |  SATURDAY, MAY 6, 2017
    [Knowledge Management] False dichotomies, reality avoidance
    All the things that went wrong with Knowledge Management at the turn of the Century. Providing structure for the mess of complexity through heuristics, portfolio management of parallel safe-to-fail experiments and the like has always been a part of what we do at Cognitive Edge, but starting to look at managed transitions between domains – in both directions – is a necessary step.
  • DAVE SNOWDEN  |  TUESDAY, MAY 2, 2017
    [Knowledge Management] Small actions to create meaning
    The last few days have seen one of the periodic retweeting of a three year old post I wrote with the title SAFe the Infantilisation of Management. I probably stoked the fires a little by repeating a tweet of similar vintage namely: SAFe is to Agile what Six Sigma is to Innovation and Sharepoint is to Knowledge Management. This in turn generated a more extensive debate on LinkedIn which saw a few SAFe trainers and coaches defend their position.
  • DAVID GURTEEN  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge Management] Blog Post: Decisions Are Emotional, Not Logical
    By David Gurteen If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making. Are You Easily Disgusted? You May Be a Conservative. Scientists Discover An Environmental Message That Resonates With Conservatives. This isn't about liberal verses conservative thinking. It is about how we all think and make decisions.
  • DAVID GURTEEN  |  TUESDAY, APRIL 25, 2017
    [Knowledge Management] Blog Post: Empowering conversation in the workplace
    Dr Sharon Varney will start the day by warming people up to the theme and I will follow with a Knowledge Café -- using conversation to help you explore how to empower conversation in your own organisation. And finally, Vicky Short and Monica Danese-Perrin from Lloyds Banking Group will share how they put people at the heart of their work in embedding Knowledge Management into a fast paced Financial Services organisation that is in the midst of a large scale digital transformation.
  • DAVID GURTEEN  |  TUESDAY, APRIL 25, 2017
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    APQC's 2017 Knowledge Management Conference. Theory and Applications in the Knowledge Economy. 18th European Conference on Knowledge Management. KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.
  • DAVID GURTEEN  |  TUESDAY, APRIL 25, 2017
    [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: April 2017
    Tacit Knowledge and cognitive bias [link]. The myth of managed culture change - Chris Corigan [link]. Knowledge Management That Makes a Difference @NancyMDixon [link] #KM. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Pop The Bubble: Having Conversations that Make Us Think [link] #GoodToTalk.
  • HAROLD JARCHE  |  SUNDAY, APRIL 9, 2017
    [Knowledge Management] stories connect knowledge
    “Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World. Knowledge management is a mixture of explicit and implicit knowledge sharing. It can be as explicit as an organizational knowledge base, or as implicit as the work culture.
  • DAVID GURTEEN  |  THURSDAY, MARCH 30, 2017
    [Knowledge Management] Blog Post: Why we never think alone
    By David Gurteen I went up to the RSA in London recently to hear a talk "Why we never think alone" by Steven Sloman, a cognitive scientist, The talk was to promote his recent book co-authored with Philip Fernbach: The Knowledge Illusion: Why We Never Think Alone. Credit: The Knowledge Illusion: Why We Never Think Alone. How do we manage our knowledge when we understand so little but think that we know it all and resist being proved wrong?
  • DAVID GURTEEN  |  WEDNESDAY, MARCH 29, 2017
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    Knowledge For Development, Global Partnership Conference 2017. APQC's 2017 Knowledge Management Conference. Theory and Applications in the Knowledge Economy. 18th European Conference on Knowledge Management. KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 1, 2017
    [Knowledge Management] mastery and models
    Personal Knowledge Mastery. Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years. The whole is greater than the sum of the parts as we build on the knowledge of others. As knowledge workers or citizens, PKM is our part of the social learning contract.
  • DAVID GURTEEN  |  MONDAY, FEBRUARY 20, 2017
    [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: February 2017
    What Research Says About Transferring Explicit Knowledge: To Share or Not to Share [link]. Where does knowledge come from? Knowledge Management Summit Indonesia 2017 - call for papers [link]. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Decisions Are Emotional, Not Logical: The Neuroscience behind Decision Making [link].
  • DAVE SNOWDEN  |  FRIDAY, FEBRUARY 17, 2017
    [Knowledge Management] The tyranny of the explicit
    In my youthful enthusiasm I assumed we would now fire the management as well as the engineers but that was also refused. We had the same nonsense in Knowledge Management. Some idiot once said that 90% of the organisations knowledge walked out of the door every night and as a result huge sums should be invested in codifying that knowledge to reduce the risk of loss.
  • DAVE SNOWDEN  |  SATURDAY, FEBRUARY 11, 2017
    [Knowledge Management] Owl? Lark? Zombie?
    I remember at University writing whole essays in coffee fueled all night sessions to hit a deadline, something that carried on during IBM days where producing an article every month was part of the thought leadership targets we had within the Institute for Knowledge Management.
  • DAVE SNOWDEN  |  MONDAY, FEBRUARY 6, 2017
    [Knowledge Management] Making meaning problematic
    I originally started to think about this many moons ago when I was in IBM and got a special award from the Academy of Management for original contributions to Knowledge Management. For JC that was a compliment, he thought that when words became problematic life got interesting as it allowed new knowledge to emerge. I spent a good part of today talking about our planned project on Meaning Making or The Making of Meaning (we are still debating the programme name).
  • DAVID GURTEEN  |  MONDAY, JANUARY 30, 2017
    [Knowledge Management] Blog Post: Give people a say
    By David Gurteen I think the Knowledge Café is often at its best in organizations when it is used to convene conversations to give people “a say” in topics and issues that are relevant to them and where they can express their opinions freely. I received an email in January 2017 from Samira Ahmed in the Group Learning Department of the Nigerian National Petroleum Corporation in which she explains how the Knowledge Management Team has used the Café in this way to great effect.
  • DAVID GURTEEN  |  FRIDAY, JANUARY 27, 2017
    [Knowledge Management] Blog Post: Who should you be talking with?
    in the Gurteen Knowledge Community group on Linkedin has pretty much wound down. And take a look at David Griffith's recent post on Do you ignite knowledge wildfires? where he makes the point that Knowledge Management doesn't have to be about the theatre of action. A simple change to the way people ask questions can ignite knowledge wildfires and get everyone in the organisation practising Knowledge Management.
  • DAVID GURTEEN  |  FRIDAY, JANUARY 27, 2017
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    The Wheels of Knowledge Management. APQC's 2017 Knowledge Management Conference. 18th European Conference on Knowledge Management. KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.
  • DAVID GURTEEN  |  FRIDAY, JANUARY 27, 2017
    [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: January 2017
    Knowledge Management Summit Indonesia 2017 - call for papers [link]. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Why Conversation, not Content, is King [link]. Three Strategies for Creating a Culture of Everyday, Everywhere Experimentation [link]. Relearning the Art of Asking Questions [link].
  • LUIS SUAREZ  |  WEDNESDAY, JANUARY 18, 2017
    [Knowledge Management] The Beginning of a New Work Adventure – Joining panagenda!
    I can tell you they are an amazing team of rather talented, gifted, very helpful and knowledgeable folks doing some pretty mind-blowing things while helping organisations transform the way they work as they join the 21st century. Freelancing General Interest IBM Innovation Knowledge Management Learning Life Metablogging Open Business Open Leadership . On January 20th, it will mark the 20th year anniversary since I started working in the IT industry.
  • JOHN HAGEL  |  THURSDAY, JANUARY 5, 2017
    [Knowledge Management] Business Practice Redesign
    Many people assume that I’m talking about training programs or knowledge management systems – helping to improve access to existing knowledge within the institution. No, in a world that’s increasingly driven by exponential change, existing knowledge depreciates at an accelerating rate. This kind of knowledge is often not explicit knowledge that can be written down and disseminated to others. In the world of scalable efficiency, processes rule.
  • DAVID GURTEEN  |  THURSDAY, DECEMBER 29, 2016
    [Knowledge Management] Blog Post: Four great ownership questions from Peter Block
    Knowledge management (KM) is a challenging discipline given that it deals with the complex adaptive nature of human social systems. By David Gurteen I run two interactive sessions at KM Asia in Hong Kong just before Christmas. 09:45 - 10:00 Connection before content. Consider yourselves as much an owner and co-creator of the conference experience as the Chair, speakers and facilitators. This ice-breaker session is driven by four 'ownership' questions from Peter Block.
  • DAVID GURTEEN  |  WEDNESDAY, DECEMBER 28, 2016
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    Asian Knowledge Forum 2017. The Wheels of Knowledge Management. 18th European Conference on Knowledge Management. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.
  • LUIS SUAREZ  |  WEDNESDAY, DECEMBER 7, 2016
    [Knowledge Management] Stop Blaming the Tools when Collaboration Fails
    It’s something that should be very much encouraged as our mere means of survival for us all knowledge Web workers. Innovation Knowledge Management Learning Open Business Open Leadership . We, human beings, seem to always be very keen on blaming the tools (and technology, in general, for that matter) whenever things just don’t work out all right , specially, in the collaboration space. Apparently, it is way easier to blame them (or others!),
  • DAVE SNOWDEN  |  FRIDAY, DECEMBER 2, 2016
    [Knowledge Management] The domain of disorder (ii)
    By this time I was less into knowledge management, more into complexity and sense-making. Most people who have walked in the mountains will have experienced a temperature inversion at some stage. You suddenly discover yourself standing above a sea of cloud with the odd peak visible but the vast majority of the landscape. All is quiet, all mysterious the opposite of Frost’s wonderfully evocative line The line-storm clouds fly tattered and swift.
  • DAVE SNOWDEN  |  WEDNESDAY, NOVEMBER 30, 2016
    [Knowledge Management] The domain of disorder (i)
    One of the first tasks I set when I finally got staff in IBM’s Institute for Knowledge Management (Cynthia and part of Liza) was to create methods for the social construction of Cynefin using exemplar narratives. I might manage that in one post, it might make two. I’m out to Milan tomorrow and I am starting to feel like a Typhoid Mary for the unexpected having been in the UK for Brexit and California for Trump.
  • LUIS SUAREZ  |  WEDNESDAY, NOVEMBER 30, 2016
    [Knowledge Management] Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively
    A melting pot, indeed, of cultures, languages, customs, traditions AND, of course, people, vast majority of them without prior knowledge about the IT industry (Had to be acquired while doing the job after a couple of weeks of training) and yet working really hard every day, neck and neck, to address and fix as many business problems from our customers as we could possibly do. Knowledge Management Learning Open Business Open Leadership
  • HAROLD JARCHE  |  TUESDAY, NOVEMBER 29, 2016
    [Knowledge Management] custom pkm workshops
    Personal knowledge mastery develops four critical future work skills, as identified by the Institute for the Future: sense-making, social intelligence, new media literacy, and cognitive load management. PKM feeds working out loud and organizational knowledge management. Do you need to develop and support a digitally savvy workforce that can continuously learn?
  • LUIS SUAREZ  |  MONDAY, NOVEMBER 28, 2016
    [Knowledge Management] When Context Transcends Change Management
    What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? how it tights everything up altogether around technology (as its main key enabler), or, questioning, as McKinsey put it recently, how, in a nutshell, we may need to change change management itself after all, given that massive statistic of how over 70% of change programmes fail to achieve their goals, whatever those may well be.
  • LUIS SUAREZ  |  SUNDAY, NOVEMBER 27, 2016
    [Knowledge Management] Gran Canaria – A Mini-Continent to Rediscover
    . If you have been reading this blog for a good few years already, you would know vast majority of articles over here have always been related to some of the main business topics I have been rather passionate about over the course of the last 20 years, whether it is Knowledge Management , Collaboration , Learning , Online Communities (and Community Building ), Social Networking, Social Business and Digital Transformation , Productivity, and, of course, Work / Life Integration. .
  • LUIS SUAREZ  |  WEDNESDAY, NOVEMBER 23, 2016
    [Knowledge Management] Happiness at Work Starts with #NoeMail
    the loss of critical knowledge for good once your mailbox gets deleted confirming the good old mantra from Bill French ‘ eMail is where knowledge goes to die ’ ; the importance of building bridges between the old world and the new, that is, between email and whatever ESN option(s) you may have at your disposal, etc. Knowledge Management Learning Open Business Open Leadership A-World-Without-Email Life-Without-eMail Thinking-Outside-The-Inbox
  • LUIS SUAREZ  |  THURSDAY, NOVEMBER 17, 2016
    [Knowledge Management] Writing Ourselves into Existence through a Choral Act
    Quite revealing on its own, I tell you, as it reminds me of the long tail of knowledge: as long as you get to write good content, or comment on other people’s blog posts, care about what they post, or take a genuine interest in what they do, etc. Knowledge Management Learning Metablogging Open Business
  • DAVID GURTEEN  |  THURSDAY, NOVEMBER 17, 2016
    [Knowledge Management] Blog Post: Knowledge is not the power. So what is power?
    It is often said that knowledge is power , but this is a misperception. Knowledge is knowledge. Michael Schrage puts it well here: I think "knowledge management" is a b t issue. I can give you perfect information, I can give you perfect knowledge and it won't change your behavior one iota. People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge.
  • DAVID GURTEEN  |  THURSDAY, NOVEMBER 17, 2016
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    Knowledge Cafe Masterclass - with David Gurteen. The Wheels of Knowledge Management. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. Tue 22 Nov 2016, London, United Kingdom. KM Asia 2016.
  • LUIS SUAREZ  |  TUESDAY, NOVEMBER 15, 2016
    [Knowledge Management] The Downsides of Freelance Work
    Three years ago, when I had already decided I was quitting my job at my former employer to start my own advisory firm around Social Business and Digital Transformation, I remember having a conversation with one of my managers where he was asking me what I was thinking about doing next as a freelancer. Freelancing Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  MONDAY, NOVEMBER 7, 2016
    [Knowledge Management] The Perks of Freelance Work
    The same would go for curating hyperlinks to helpful reading materials I may want to come back to over time, like I have mentioned in previous blog posts with Slack becoming my personal knowledge hub as an example. Freelancing Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  WEDNESDAY, NOVEMBER 2, 2016
    [Knowledge Management] Is Twitter Where Connections Go to Die? – The Unfollowing Experiment – The Follow-Up
    The fact I’m reading a whole lot more tweets than ever before allows me to find tons of pretty interesting articles, blog posts, reports, white papers and whatever other kind of publication from those I follow through lists that I then share across in a private Slack space I have set up specifically for that purpose: acting as my Personal Knowledge Hub of interesting links and tweets I have bumped into over time that I would want to either re-read again or reuse elsewhere at a later time.
  • LUIS SUAREZ  |  MONDAY, OCTOBER 31, 2016
    [Knowledge Management] Becoming a Successful Socially Integrated Enterprise – The Long Journey
    From there onwards, we get to define, jointly with the knowledge (Web) workers themselves, what are the potential constraints, guidelines, policies, etc. It’s all then about an opportunity to help provide the necessary conditions for people to decide for themselves if they would want to improve the way they connect, learn and share their knowledge with their colleagues, as well as customers and business partners.
  • LUIS SUAREZ  |  FRIDAY, OCTOBER 28, 2016
    [Knowledge Management] Can IBM Watson Workspace Save Our Productivity?
    The thing is that I have always been a bit concerned about the specific role we seem to have placed upon AI to come to our rescue and solve all of our societal / business problems, even to the point of replacing our very own decision making processes, therefore becoming the new managers. General Interest IBM iPad iPhone Knowledge Management Learning Open Business Open Leadership Productivity Tools Tools and Gadgets #elsuapps
  • DAVID GURTEEN  |  THURSDAY, OCTOBER 27, 2016
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    How do we become better teachers of our knowledge? Cultural and Community Knowledge in Australia. Knowledge Cafe Masterclass - with David Gurteen. The Wheels of Knowledge Management. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.
  • LUIS SUAREZ  |  WEDNESDAY, OCTOBER 26, 2016
    [Knowledge Management] Never Underestimate the Power of Education and Enablement
    And that’s when you realise that what really matters in an effective education and enablement programme is just simply how you may help the rest of the knowledge workforce adapt to a new set of behaviours and habits based on something they already know really really well: their own core business practices and use cases. Knowledge Management Learning Open Business Open Leadership #socbiz-adoption adaptation-framework
  • DAVID GURTEEN  |  WEDNESDAY, OCTOBER 26, 2016
    [Knowledge Management] Blog Post: Knowledge principles for government
    By David Gurteen It is tremendous to see a resurgence in KM in UK Government in the form of a set of Knowledge Principles. This set of knowledge principles has been designed by Knowledge and Information Management (KIM) practitioners in government to assist their colleagues in developing strategies and plans to improve how knowledge is shared in their departments. Credit: Knowledge Principles for Government.
  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 26, 2016
    [Knowledge Management] not working, out loud
    I am a proponent of working out loud and see it as an essential connector between personal knowledge mastery and organizational knowledge management, as it helps make organizational knowledge explicit. I began work on a new volume on personal knowledge mastery. John Stepper has recently advanced the idea of working out loud with his book on the subject. Many others are now practicing it: #workoutloud. Image: working in perpetual beta.
  • LUIS SUAREZ  |  MONDAY, OCTOBER 24, 2016
    [Knowledge Management] Enabling Early Adopters to Lead Your Change Initiatives
    This particular item in the adaptation framework is all about enabling your early adopters to become the change (leading) agents within your organisation to help transform not only how your business operates through the extensive use of enterprise social networking tools, but also to inspire that personal transformation journey every single knowledge worker might need to embark on, once your firm decides to go social. Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  THURSDAY, OCTOBER 20, 2016
    [Knowledge Management] Building a Solid Library of Use Cases
    In order to influence such shift of both behaviours and mindset, social tools per se are not going to help much, so if your enablement efforts have been about educating people on how to make good extensive use of Enterprise Social Networking tools focusing on just features and capabilities there is a great chance that, if you ask knowledge workers about how things are moving along, the number #1 answer you may receive can probably be summarised with a single keyword: overwhelming.
  • LUIS SUAREZ  |  MONDAY, OCTOBER 17, 2016
    [Knowledge Management] Mastering the Art of Collaboration Through Conversation
    Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. More than anything else, because, if anything, as a knowledge (Web 2.0) So if you feel you have got fellow knowledge workers who are not very collaborative you may start asking yourself why is that happening?
  • LUIS SUAREZ  |  WEDNESDAY, OCTOBER 12, 2016
    [Knowledge Management] The Illusion of Control
    Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) It would be a good time now to put it into practice, by all means, before it’s all too late and your knowledge (Web 2.0) Where will your organisation knowledge go after it dies in their own Inboxes? Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  MONDAY, OCTOBER 10, 2016
    [Knowledge Management] The State of Surveillance We, The Good People, Are Creating
    General Interest Innovation Knowledge Management Learning Open Business Open Leadership . Over the weekend, the one and only, Dave Snowden , put together what I think would probably qualify as one of the top 3 blog posts you may well read during the course of 2016. Just the first paragraph will do. It is that good on its own.
  • LUIS SUAREZ  |  TUESDAY, OCTOBER 4, 2016
    [Knowledge Management] Resisting Change – Luddites Unite!
    To prove it, they selectively destroyed the machines owned by factory managers who were undercutting prices, leaving the other machines intact’. . culture), from document centric to people centric computing, and, finally, from replacing knowledge (Web) workers (i.e. The knowledge (Web) workers themselves, not just the business. Innovation Knowledge Management Learning Open Business Open Leadership
  • JOHN HAGEL  |  TUESDAY, OCTOBER 4, 2016
    [Knowledge Management] Scaling Learning in an Exponential World
    Training rooms are fine for transmitting existing explicit knowledge, but not very effective for developing new shared practices. Expand learning well beyond knowledge management platforms. Knowledge management platforms have largely been organized around sharing existing knowledge. Tacit knowledge is far more valuable than explicit knowledge. Tacit knowledge becomes accessible through shared practice.
  • DAVID GURTEEN  |  FRIDAY, SEPTEMBER 30, 2016
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    Knowledge Cafe 4 - Intelligent Machines and Network Analysis. 13th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning. 8th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2016). Cultural and Community Knowledge in Australia. Knowledge Cafe Masterclass - with David Gurteen.
  • DAVID GURTEEN  |  MONDAY, SEPTEMBER 26, 2016
    [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: September 2016
    Knowledge Management at Transport for London [link]. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Not a lot has really changed in 100 years or so :-) [link]. If you remember Marty Feldman - the British script writer & comedian - you will love this documentary about his life [link].
  • DAVE SNOWDEN  |  MONDAY, SEPTEMBER 26, 2016
    [Knowledge Management] … or pseudo-scientific?
    A long time ago I settling into a new strategic role within DataScience following the best part of a decade as consultant/programmer then General Manager of the Decision Support Software business. As a word it comes from the Greek root pseudo meaning false and the Latin sciential , meaning knowledge. So literally it means false knowledge and is thus a pejorative epithet.
  • HAROLD JARCHE  |  SUNDAY, SEPTEMBER 25, 2016
    [Knowledge Management] seek > sense > share for cities
    Two years ago, a number of members from UCLG (United Cities & Local Governments) participated in a personal knowledge mastery workshop. The methodology used throughout the project and the role of partners is described using Harold Jarche’s ‘Seek, Sense, Share’ learning framework as it seeks to facilitate the sharing of complex knowledge and foster a network built on trusted relationships. How cooperation enables knowledge to flow in networks.
  • HAROLD JARCHE  |  THURSDAY, SEPTEMBER 22, 2016
    [Knowledge Management] carpe diem
    My Master’s degree was in adult education and not much use in the field of knowledge management or human performance technology, the main focus of my work for my first two civilian jobs. How to manage client expectations. How to build a trusted knowledge network. Arun Pradhan recently asked about my own experiences of learning and working. I decided to work and learn out loud and post my responses here.
  • LUIS SUAREZ  |  TUESDAY, SEPTEMBER 20, 2016
    [Knowledge Management] How Social Networking Tools Enable Heutagogy in Learning Organisations
    Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. Again, replace ‘ kids’ for ‘ knowledge workers’ and ‘ school ’ for ‘ workplace’ and, once again, we would have the reaffirmation as to why workplace learning is currently broken within the business world.
  • LUIS SUAREZ  |  MONDAY, SEPTEMBER 19, 2016
    [Knowledge Management] Loyalty in Social Networks
    Did we manage to kill already the conversation in the so-called traditional social media tools landscape? I know that’s very much needed, specially, if you would want to change the game of how we have managed to build, nurture and cultivate personal business relationships online over the course of time, but I think we are just falling too short in terms of conversing with one another about the topics we are truly passionate about.
  • LUIS SUAREZ  |  THURSDAY, SEPTEMBER 15, 2016
    [Knowledge Management] Vanity Killed the Social Media Star
    Over the course of last few months a few folks have asked me about why I am not so active anymore in different social tools from the so-called Social Web, as well as why I stopped advocating and pontificating about their huge potential to transform the way we connect, collaborate, share our knowledge and, eventually, get work done more effectively. General Interest Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  TUESDAY, SEPTEMBER 13, 2016
    [Knowledge Management] Top 10 Tools for Learning 2016
    So from the initial list of 40 different tools I eventually came down to the following 10 for 2016, where I have just selected them based purely on learning terms versus other key elements such as productivity, life hacks, curation, content management, etc. Collaboration Communities General Interest Innovation Knowledge Management Knowledge Tools Learning Open Business Open Leadership Productivity Tools Tools and Gadgets
  • LUIS SUAREZ  |  WEDNESDAY, SEPTEMBER 7, 2016
    [Knowledge Management] Whatever Happened to Critical Thinking?
    Busyness just trumped blogging ’, was my first initial reaction thinking that, when knowledge (Web) workers are just too frantically busy, they stop thinking, reflecting or musing about different topics and, eventually, stop focusing on building up on what’s still considered one of the most paramount skills from any good blogger out there: critical thinking. Reflecting on effects of paradoxes, constraints and incomplete knowledge.
  • LUIS SUAREZ  |  TUESDAY, SEPTEMBER 6, 2016
    [Knowledge Management] The Mindset of Work
    For plenty of knowledge (Web) workers, work still is a physical space you commute to , to get work done as effectively as you possibly can, within some of the given constraints Euan mentions on that quote, hoping the day goes by really fast without making trouble with your direct boss, to then start, once again, the journey back home. you may be wondering… Well, based on what is our new oil: knowledge, our collective knowledge. What’s the future of work?
  • LUIS SUAREZ  |  MONDAY, SEPTEMBER 5, 2016
    [Knowledge Management] Why Don’t You Show Your Work?
    There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. I’m going to put on my Knowledge Management hat and state that the main reason why we aren’t very social sharing our knowledge, experiences and expertise about the work we do, is not necessarily because of that postureo, but more to do with the fact we just don’t like to share our knowledge.
  • LUIS SUAREZ  |  FRIDAY, SEPTEMBER 2, 2016
    [Knowledge Management] Work Stream #4 – Speaking at Client Events
    And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations ’ and along with Biz Stone ’s wonderful write-up about how ‘ the future operating system for humanity is conversation ’ I don’t think it can get any better than that. How management transforms itself into leadership through social software enablement. Can’t online communities manage themselves as is?
  • LUIS SUAREZ  |  THURSDAY, SEPTEMBER 1, 2016
    [Knowledge Management] Work Stream #3 – Public Speaking and the Exposure Economy
    And we all know that cheap comes at a huge price , i.e. your own reputation as a business, more than anything else, because you are sending out a very loud and clear message you are enslaving those who you would want to wow and inspire your audience with their own ideas and in-depth knowledge and experiences in a particular subject matter.
  • LUIS SUAREZ  |  WEDNESDAY, AUGUST 31, 2016
    [Knowledge Management] Work Stream #2 – Remote Working in Social Business Is Dead!
    I bet a few of you are remote knowledge Web workers, or digital nomads, or, perhaps, folks who have got the luxury of being capable of working remotely, wherever you are, every now and then, while you combine commuting to the office and you are looking at me as if I am totally insane! ‘ Yet, I don’t feel we are truly prepared for it just yet, specially, (senior) management, judging from what we are seeing in this day and age.
  • DAVID GURTEEN  |  TUESDAY, AUGUST 30, 2016
    [Knowledge Management] Blog Post: Why we need to talk
    It feels more professional to try to solve a knowledge management problem that is called lack of information than a problem that is called confusion. By David Gurteen. Problems in organizations tend to get labelled as lack of information. The same event means different things to different people and just getting more information will not help them. Credit: Esko Kilpi.
  • DAVID GURTEEN  |  TUESDAY, AUGUST 30, 2016
    [Knowledge Management] Blog Post: Legal KM Mini-Interviews with Ginevra Saylor
    Improving Knowledge Management Adoption in a Law Firm. Making Knowledge Management Client Facing. Knowledge Management Focused on the Business of Law Than Practice. Benefits of Knowledge Management for Small Law Firms. Benefits of Knowledge Management for Large Law Firms. New Knowledge Management Practices for Law Firms. Impact of Culture on Knowledge Management in a Law Firm.
  • LUIS SUAREZ  |  THURSDAY, AUGUST 25, 2016
    [Knowledge Management] Work Stream #1 – Learning Is the Work
    Over the course of the last 20 years I have been acquiring a number of different skills and experiences in the corporate world around Customer Support, Knowledge Management, (Remote) Collaboration and Virtual Teams, Learning, Online Communities ( and Community Building ), Change Management and Social Networking for Business (i.e. This usually happens when second, third or fourth waves of knowledge workers don’t follow the initial rage from the so-called early adopters group.
  • LUIS SUAREZ  |  TUESDAY, AUGUST 23, 2016
    [Knowledge Management] Trusting People in This Social Age Is a Tough Job!
    Yes, I still strongly believe that emerging social technologies are incredibly powerful to help knowledge Web workers foster, build and nurture their own social capital skills to improve their trust levels wth their peers, their customers and business partners, and, why not?, Freelancing Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  TUESDAY, AUGUST 23, 2016
    [Knowledge Management] Why Do Social When You Can Live Social?
    Change is personal, one individual at a time, and for their reasons, not your own , so the only thing we can all do is to provide the necessary conditions for that change, hopefully, in small increments, to take place as a personal decision from each and every knowledge Web worker out there, which means that everything we’ve been doing at work around adaptation to social tools over the last few years, including change management, needs to change, pun intended!,
  • DAVID GURTEEN  |  TUESDAY, AUGUST 23, 2016
    [Knowledge Management] Blog Post: Upcoming Knowledge Events
    17th European Conference on Knowledge Management. 13th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning. 8th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2016). By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.
  • LUIS SUAREZ  |  THURSDAY, AUGUST 18, 2016
    [Knowledge Management] I Will Dispense This Advice on Blogging
    Oh, sorry to say this as well, but there aren’t any best practices on knowledge Web work, so you won’t be reading about any of them over here either, I am afraid! It would help you channel through some of the different conversations while you manage to build community over the course of time on what you are truly passionate about and that you could write about for many many years to come! Knowledge Management Learning Metablogging Open Business Open Leadership Personal KM
  • LUIS SUAREZ  |  WEDNESDAY, AUGUST 17, 2016
    [Knowledge Management] The Untold Costs of Social Networking
    We have got it in our DNA an irresistible yearning to wanting to connect with other people, get to know them well by learn with / from them, to then collaborate more effectively by sharing your knowledge with them more openly. By sharing their knowledge, their social capital, their tidbits of who they are, what they do, what they are interested in and why they would want to reach out and connect in the first place. Knowledge Management Learning Open Business Open Leadership
  • LUIS SUAREZ  |  TUESDAY, AUGUST 16, 2016
    [Knowledge Management] The Home You Never Left
    It’s going to be us, knowledge Web workers of the 21st century, the ones who need to decide what kind of Social Web do we want to build and nurture over the years, not the social tools themselves dictating how us, the mindless sheep (according to them), will continue to behave. Humanise Innovation Knowledge Management Learning Life Metablogging Open Business Open Leadership Personal KM
  • HAROLD JARCHE  |  WEDNESDAY, JULY 13, 2016
    [Knowledge Management] Group KM
    PKMastery is an essential discipline, especially for knowledge artisans. In order to collaborate, more structure is necessary, as well as agreed-upon rules for sharing knowledge. Group Knowledge Management (KM) takes PKMastery to the next level: getting things done. Group KM promotes groups to make decisions given the knowledge they have at the time, but subsequently learning from each decision.
  • HAROLD JARCHE  |  MONDAY, JULY 4, 2016
    [Knowledge Management] human networks connect through empathy
    To a great extent PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides. Creativity, learning or desire to help others cannot be controlled, so knowledge workers need to be intrinsically motivated to deliver quality results. We are only as good as our networks. Our decisions reflect the diversity of our networks.
  • BETH KANTER  |  THURSDAY, JUNE 30, 2016
    [Knowledge Management] How the Nonprofit Sector Can Share What We Learn and Why We Should
    Note from Beth: I’ve been a big believer in shared knowledge and learning for the sector. IssueLab has been working for ten years to apply the age-old knowledge management question, “what if I knew what others know?” You might call what we’re doing Big Knowledge, or Big (Qualitative) Data. Our sector—foundations, nonprofits, and university-based research centers—is producing knowledge at a rapid clip.
  • DAVE SNOWDEN  |  THURSDAY, JUNE 16, 2016
    [Knowledge Management] Cognitive Edge announces training courses for 2016 – Working with Complex Problems
    knowledge. Techniques and exercises are run through, with recommendations of how and where to apply them, examples of their use to knowledge management, transformational change, customer and employee engagement, risk management and much more. Course 2: Managing in Complexity. Topics will include: An introduction to Complexity Thinking – and its implications for leadership & management. Managing and strategising in Complexity using ABIDE.
  • HAROLD JARCHE  |  FRIDAY, MAY 13, 2016
    [Knowledge Management] PKM: to learn is to do
    A recent use for PKM is in supporting members of the Hearing First learning community: “There is a solution for personal learning in the Digital Age: Personal Knowledge Mastery (or PKM). You may have heard of personal knowledge management, but we don’t want to just manage knowledge. The first step to personal knowledge mastery is the Seek-Sense-Share learning model.
  • JANE HART  |  WEDNESDAY, APRIL 20, 2016
    [Knowledge Management] 20 ways to prepare yourself for modern workplace learning
    You have been an active participant in a number of online communities and understand the activities involved in of community management and what makes a good community manager. L&D can better manage or support the management of organisational communities. L&D can help to develop effective personal learning/knowledge management skills in their people.
  • HAROLD JARCHE  |  TUESDAY, MARCH 8, 2016
    [Knowledge Management] temporary, negotiated hierarchies
    This is full autonomy which is necessary for the network era, because you cannot manage a network. Principles of Network Management. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Management in networks is fuzzy. The duty of being transparent in our work and sharing our knowledge rests with all workers, especially management.
  • HAROLD JARCHE  |  TUESDAY, MARCH 1, 2016
    [Knowledge Management] network management update
    You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Management in networks is fuzzy. Here is how I define network management: It is only through innovative and contextual methods, the self-selection of the most appropriate tools and work conditions, and willing cooperation that more creative work can be fostered.
  • JANE HART  |  THURSDAY, FEBRUARY 11, 2016
    [Knowledge Management] The 2 views of workplace learning: L&D and Employee
    Currently , it tends to look something like this: L&D focus all their attention on creating and managing classroom training and/or e-learning. Modern views about workplace learning are very different – rather than forcing employees to do things in the traditional ways that L&D can manage and control, L&D practices now move in line with employee working and learning patterns.
  • LUIS SUAREZ  |  THURSDAY, DECEMBER 17, 2015
    [Knowledge Management] Social Computing Guidelines and Why You Would Still Need Them
    Narrative matters , nowadays more than whatever you would have thought of in the past, and that’s the very first thing senior management would tell you that you would need to take care of: ‘ Yes, I want to have a bunch of rules, so that my employees would not be goofing off, nor misbehave and what not and instead continue to work really hard. Rules, control, entitlement, arrogance, (a certain) position or status, micro-management, etc.
  • DAVID GURTEEN  |  FRIDAY, NOVEMBER 27, 2015
    [Knowledge Management] Blog Post: Blab Conversations
    By David Gurteen I have been giving a lot of thought on how to run virtual Knowledge Cafés of late and have some thoughts as to how to run them using a series of telephone conference calls but I have also been looking for a. If so, it might prove a near perfect tool for virtual private Knowledge Cafés! Read more about it on Mashable and here is a recorded Blab on Blab for Learning and Knowledge Management from Bruno Winck.
  • EUEN SEMPLE  |  SUNDAY, NOVEMBER 22, 2015
    [Knowledge Management] The Work
    A Knowledge Management conference in Washington, a CIO conference in New York, a Change Management conference in Sydney and workshops for a small hospital and community services in Apollo Bay near Melbourne. I have just been on the road for nearly three weeks. Literally travelling around the world talking to different groups.
  • DAVID WEINBERGER  |  WEDNESDAY, NOVEMBER 18, 2015
    [Knowledge Management] Quiet blog
    In part it’s because I’ve been traveling — to Mexico City for a library conference I blogged about, to Penn State for a talk at the new and really interesting Center for Humanities and Information , to Atlanta to talk at a Deloitte internal Knowledge Management get-together. (I’ve This has been one of the longest stretches of non-blogging for me since I stopped blogging every freaking day in around 2010.
  • HAROLD JARCHE  |  THURSDAY, OCTOBER 29, 2015
    [Knowledge Management] you are only as good as your network
    This involved complex knowledge about information technology, organizational behaviour, knowledge management, and social media. But I put my faith in my knowledge networks and communities of practice where I had been involved for the past 14 years. But when we are faced with a complex problem it’s too late to start engaging in a community of practice or building a knowledge network. ConnectedEnterprise Management Work
  • LUIS SUAREZ  |  TUESDAY, OCTOBER 20, 2015
    [Knowledge Management] 10th Year Blogiversary – The Unfinished Journey of Blogging and Why It Matters
    Freelancing Innovation Knowledge Management Knowledge Tools Learning Metablogging Open Business Personal KM Productivity ToolsRemember the good old days when people were writing about the death of blogging thanks to social media tools ?
  • LUIS SUAREZ  |  THURSDAY, OCTOBER 8, 2015
    [Knowledge Management] What’s Your Purpose?
    Whether we like it or not, we just can’t change organisations, nor can we change people, for that matter; we can only provide the (right) conditions for knowledge workers to be self-empowered to come forward and change themselves leaving it all up to them. And initiate that process of self-healing that’s so very much needed in each and every single business today, in each and every single individual knowledge (Web) worker. .
  • LUIS SUAREZ  |  TUESDAY, OCTOBER 6, 2015
    [Knowledge Management] The Trials and Tribulations of Freelance Work
    Oh, in case you are wondering, this doesn’t necessarily mean I will stop writing over here about subjects that are pretty dear to my heart, like Social / Open Business, Digital Transformation, Knowledge Management, Online Communities, Learning, Productivity, social networks, social networking and social software in general. Freelancing Knowledge Management Knowledge Tools Learning Open Business Personal KM
  • HAROLD JARCHE  |  THURSDAY, OCTOBER 1, 2015
    [Knowledge Management] leadership is learning
    This fundamental shift in focus is a prime example of the major organizational change required from both our education systems to our management models, as we transition into a networked creative economy. Help the Network Make Better Decisions — Managers should see themselves as servant leaders. Improve insights — Too often, management only focuses on reducing errors, but it is insight that drives innovation. This is a network management responsibility.
  • LUIS SUAREZ  |  THURSDAY, SEPTEMBER 24, 2015
    [Knowledge Management] Collaborators, Cooperators and People I Learn From
    A business and management system that haven’t changed much fundamentally in the last 150 years or perhaps even more so our very own mindset and behaviours and our inability to change even more so, if for the better? Knowledge Management Learning Open Business Personal KM Productivity Tools
  • DAVID GURTEEN  |  WEDNESDAY, SEPTEMBER 23, 2015
    [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: September 2015
    Telling vs "finding out" in knowledge management [link]. Is "Knowledge transfer" the wrong metaphor? By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Why you need to build a culture of conversations [link]. Engagement may have been optional in the past, but it's pretty much the whole game today. Gary Hamel [link].
  • LUIS SUAREZ  |  THURSDAY, SEPTEMBER 17, 2015
    [Knowledge Management] Enterprise 2.0, Where Art Thou?
    Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business. Knowledge Tools Learning Open Business Personal KM Productivity Tools
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 8, 2015
    [Knowledge Management] learning and the future of work
    The last personal knowledge mastery in 40 days online workshop for 2015 started this week. Both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. Social networks can enable better and faster knowledge feedback for people who trust each other and share their knowledge.
  • HAROLD JARCHE  |  TUESDAY, AUGUST 18, 2015
    [Knowledge Management] a simpler approach to km
    A recent posting for a six-week knowledge management contract was posted by the UNDP. The only way to enable the latter is to get everyone involved in knowledge sharing and then harvest what emerges. Here is a simple guide on how to enable organizational sense-making, not the mere management of data and metrics. Establish methods that enable tacit knowledge to flow. Examples of knowledge-sharing need to be made by decision-makers.
  • HAROLD JARCHE  |  SATURDAY, AUGUST 8, 2015
    [Knowledge Management] serendipitous drip-fed learning
    My knowledge of biology is quite limited. We share an interest in knowledge management and PKM , but Shaun has a background in agricultural science of which I know nothing. More of my knowledge and understanding is coming through my network. First I develop a relationship with the person, in understanding perspectives, depth of knowledge, and consistency. If you want to learn something about a field you know little about, what do you do?
  • DAVID GURTEEN  |  WEDNESDAY, JULY 29, 2015
    [Knowledge Management] Blog Post: The Seven Ages of Information & Knowledge Management
    However, he has written up an interesting retrospective of two decades of IKM (Information and Knowledge Management) based on a presentation that he gave on the 21st anniversary of the UK networking group NetIKX. By David Gurteen David Skyrme retired some years ago and does not do any formal KM nowadays.
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