The Leader's Guide to Radical Management: My interview on the art.

Steve Denning

Main | The most beautiful building in the world: The Alhambra Palace » December 14, 2010 My interview on the art of storytelling with Brother Wolf The knowledge-based organization: Using stories to embody and transfer knowledge.

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Blog Post: Will the future economy be a knowledge economy or a human economy?

David Gurteen

By David Gurteen There is opinion that the Knowledge Economy does not exist or is a myth. There will still be a Knowledge Economy but it will be for the few - the people who program and tend the computing machines and digital infrastructure.

Pragmatism requires knowledge

Dave Snowden

The more we know, the more patterns we have to bring into play, the more coherent are integration of those knowledge bases the more able we are to deal with uncertain conditions where there are few precedents and we are encountering novelty.

filter failure is not acceptable

Harold Jarche

The challenge for any organization dependent on knowledge is to ensure that implicit knowledge from those closest to customers and the external world informs the explicit knowledge that is shared throughout the company. Knowledge flow has to continuously become knowledge stock.

13 years and a day (well months)

Dave Snowden

One group defined issues or problems while the other group defined capabilities over half a day, then we mashed the two knowledge bases together and focused small groups on the clusters. Flying into Saskatoon from Calgary today was a sentimental journey.

Groups 151

The future of high-value relationships

Ross Dawson

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

1st update on 10 Tools Challenge 2013

Jane Hart

3 – For those who would like some help with using these tools, I’m putting together a collection of continuously updated (ad-free) online Quick Guides in the 100 Tools Knowledge Base. Find out more how to access the 100 Tools Knowledge Base and Activity weeks HERE.

Tools 203

Resonance in meaning

Dave Snowden

Many moons ago in the early days of knowledge management I argued that the ubiquitous DIKW pyramid was both flawed and dangerous. Those of us managing knowledge were obvious an inferior form of life.

Gruesome & dehumanizing

Dave Snowden

Speaking about the implications of a knowledge based strategy, Boisot states: In industrialized countries, this kind of management probably holds the key to continued prosperity and social stability.

The massive impact on economic growth of open data in government

Ross Dawson

As our economy and society become more knowledge-based, data are core assets, creating value in their own right and driving social and economic innovation, growth and development.

Data 185

Learning is the work week

Harold Jarche

Thinking of learning as something additional to work is plain wrong in a knowledge-based, creative, networked society and economy. It’s Learn @ Work week in Canada.

Value based pricing is at the heart of the future of professional services

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Price 119

structure drives behaviour

Harold Jarche

As software automation and artificial intelligence increasingly affect knowledge-based occupations, especially at the entry level, it may well become even more difficult for the Chinese economy to absorb workers who seek to climb the skills ladder.

Platform Strategy: How the rise of platforms enables exponential business

Ross Dawson

In many ways it brings together the key themes of my books, including knowledge-based relationships, value co-creation, living networks, internal and external social media, and crowdsourcing. Platforms are based on network effects, in which value increases often exponentially with increasing participation, leading to winner-take-most markets.

Adaptive or just good design?

Clark Quinn

So, for instance, adapting a large knowledge-based course will still leave it as a problematic solution in search of a problem. A few posts ago, I wrote about how we might be rushing too fast into cognitive computing. Not that there’s anything wrong with augmenting us, but I was wondering if we’d be better off focusing on developing our non-cognitive systems first.

Design 132

Professional services relationships as the primary portal to value creation

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships I described how value in professional services resides to an increasing degree in the relationship with the client. A week ago I gave a keynote to a relatively small but rapidly growing professional services firm on the occasion of their 10th birthday celebration, to help them think about their next decade of business.

Trends 116

Bridging the World’s Knowledge Divide: Technology + Competition, Skills and Institutions

Irving Wladawsky-Berger

I would now like to discuss another brief which I found quite interesting, - Will the Spread of Digital Technologies Spell the End of the Knowledge Divide? , Evidence suggests that digital technologies are in fact helping to expand knowledge, but are not succeeding in democratizing it.

Skills 178

A sense of direction (3)

Dave Snowden

I’m going to assume past knowledge here by the way and I don’t have time to make all the linkages to prior posts so you may need to do a search or two if the material is familiar. How broad a knowledge base can we draw on in a timely manner?

Module 174

The focus of big data should be creating value FOR customers

Ross Dawson

In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.

Data 141

Meaning-mining Wikipedia

David Weinberger

As the DBpedia site says : The DBpedia knowledge base currently describes more than 2.6 The knowledge base consists of 274 million pieces of information (RDF triples). And as it does so, it’s building a generalized corpus of query-able knowledge. As of now, the means of querying the knowledge requires some familiarity with building database queries. DBpedia extracts information from Wikipedia, building a database that you can query.

Neoliberalism and MOOCs: Amplifying nonsense

George Siemens

The argument is simple: Much of today’s economy is knowledge-based. In a knowledge economy, we need to be learning constantly. MOOCs reflect society’s transition to a knowledge economy and reveal the inadequacy of existing university models to meet learner’s needs. I’ve said this many times over the past six months: If 2012 was the year of the MOOC, 2013 will be the year of the anti-MOOC. Things are unfolding nicely according to plan.

Sample 158

Networked individuals trump organizations

Harold Jarche

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. We can look at this change from the perspective of knowledge networks, in which most of us will be working, whether we are farmers or software engineers.

Creating a prosperous national future: networks and new industries

Ross Dawson

Today’s issue of AFR Boss magazine includes highlights of the discussion at the recent first BOSS True Leaders’ Legacy Dinner, where 14 of us had an excellent dinner and debated “how Australia could seize the opportunities of the knowledge economy” It was a fantastic and sometimes heated discussion, most enjoyable.

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

PKM 229

Yammer

Jay Cross

Yammer also serves as a company directory in which every employee has a profile and as a knowledge base where past conversations can be easily accessed and referenced. If you’re assembling a far-flung collaborative team or bringing together a community of practice, here’s a way to help people stay connected. Yammer is like a private Twitter. Instead of Twitter’s question, “What are you doing?&# , Yammer asks “What are you working on?&#.

Aligned principles for an open, networked society

Harold Jarche

Knowledge and intelligence is power, so as they are distributed, we gain freedom. Narration is making one’s tacit knowledge (what one feels) more explicit (what one is doing with that knowledge).

The knowledge sharing paradox

Harold Jarche

An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. People will freely share their knowledge if they remain in control of it.

Economic structural change is NOT industry compositional change

Ross Dawson

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. I am currently preparing a number of keynotes for senior business audiences over coming weeks.

[2b2k] My world leader can beat up your world leader

David Weinberger

First, in our despair over the diminishing of a shared knowledge-base of important information, we should not ignore the off-kilter ways in which some worthwhile information does actually propagate through the system. There’s a knowingly ridiculous thread at Reddit at the moment: Which world leader would win if pitted against other leaders in a fight to the death. The title is a straightline begging for punchlines. And it is a funny thread.

News 100

Transforming clients and executives: How to enrich their mental models

Ross Dawson

When I wrote my first book, Developing Knowledge-Based Client Relationships , which came out in 2000 in its first edition, I thought of it in many ways as a stepping stone for me to gain credibility and move on to deal with broader issues. Chapter 4 of Developing Knowledge-Based Client Relationships is titled Adding Value to Client Decision-Making: Better Strategic, Line, and Portfolio Decisions.

How To 109

The rise of crowdsourcing in Malaysia

Ross Dawson

However, Dawson feels that the nation is off to a good start so far and believes that great possibilities lie ahead for Malaysia due to its knowledge based economy and the abilities of its workforce. “I

[internet librarian] Search tools

David Weinberger

Slashtags let you facet within a topic, based on expert curation. Weblib.com describes itself on its site as “Natural Language Processing Tools and Customizable Knowledge Bases for Semantic Search and Discovery Applications.” It integrates genomic knowledge plus much more. Gary Price from Infodocket is moderating a panel on what’s new in search. It’s a panel of vendors. NOTE: Live-blogging. Getting things wrong. Missing points.

Search 100

Using social media for onboarding

Harold Jarche

Two actions that can begin even before a formal offer is made: Providing access to an online knowledge base.

FAQ 207

small places, big thoughts

Dave Snowden

People who know a little about a lot and have the capacity to integrate different knowledge bases. My original plan for today had been to get in a days walking in Snowdonia, possibly the Minffordd track up Cader Idris which is the best ascent of the southernmost significant peak.

Every business document should be in the cloud and concurrently editable

Ross Dawson

It is a fundamental platform for value creation in knowledge-based organizations. Clearly there are a number of providers for this functionality, with pretty much all enterprise software platforms now moving to at least the option of cloud-based simultaneous collaboration. I’m at the Melbourne Google Enterprise Atmosphere on Tour event , the first of 25 events around the world.

Blog Post: How do you subvert the Dilbertesque business world?

David Gurteen

But maybe he did - his ideas were for a past industrial age - not our modern knowledge based one. By David Gurteen Take a look at this blog post from Steve Denning How do you subvert the world of Dilbert cartoons? I am not so sure its the cartoons I would like to see subverted but the Dilbertesque business world we live in! But that is exactly the point that Steve is getting at!

Is George Siemens Right? Social Media is like Letters to the Editor

Dan Pontefract

Is social media simply used to emote, distribute, vent and network or is it also used to enhance the knowledge base and thus to further the cognitive depth of society? SM does not include blogging, personal websites, knowledge bases (eg. body of knowledge) is enhanced.

Three Principles for Net Work

Harold Jarche

For knowledge workers, there is diminishing value in standardized work, as it will be either automated or outsourced over time. Standardized work usually falls into simple or complicated knowledge domains. This is how simple and complicated knowledge continuously gets automated.

Crowdsourcing for social development and economic opportunity: Case study of Malaysia

Ross Dawson

Malaysia is in many ways a developed knowledge-based economy, yet there are many who are not yet participating fully. . There are many advantages to having common culture and language between clients and workers, and many tasks that require local knowledge or presence.