The Leader's Guide to Radical Management: My interview on the art.

Steve Denning

Main | The most beautiful building in the world: The Alhambra Palace » December 14, 2010 My interview on the art of storytelling with Brother Wolf The knowledge-based organization: Using stories to embody and transfer knowledge.

Pragmatism requires knowledge

Dave Snowden

The more we know, the more patterns we have to bring into play, the more coherent are integration of those knowledge bases the more able we are to deal with uncertain conditions where there are few precedents and we are encountering novelty.

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Social Media Centers of Excellence? Really?

Martijn Linssen

Here’s my issue with the thoughtful piece linked above: it treats ‘social media’ as just another enterprise skill that needs to be accommodated with the same management approaches: stakeholders, goals & requirements, processes, knowledge base, etc.

filter failure is not acceptable

Harold Jarche

The challenge for any organization dependent on knowledge is to ensure that implicit knowledge from those closest to customers and the external world informs the explicit knowledge that is shared throughout the company. Knowledge flow has to continuously become knowledge stock.

The future of high-value relationships

Ross Dawson

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

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Networked individuals trump organizations

Harold Jarche

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. We can look at this change from the perspective of knowledge networks, in which most of us will be working, whether we are farmers or software engineers.

Learning is the work week

Harold Jarche

Thinking of learning as something additional to work is plain wrong in a knowledge-based, creative, networked society and economy. It’s Learn @ Work week in Canada.

The knowledge sharing paradox

Harold Jarche

An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. People will freely share their knowledge if they remain in control of it.

Resonance in meaning

Dave Snowden

Many moons ago in the early days of knowledge management I argued that the ubiquitous DIKW pyramid was both flawed and dangerous. Those of us managing knowledge were obvious an inferior form of life.

Three Principles for Net Work

Harold Jarche

For knowledge workers, there is diminishing value in standardized work, as it will be either automated or outsourced over time. Standardized work usually falls into simple or complicated knowledge domains. This is how simple and complicated knowledge continuously gets automated.

New Hire Practices

Harold Jarche

Two actions that can begin even before a formal offer is made: Providing access to an online knowledge base. Tweet I know that there are no “best practices&# in new hire development, also known as onboarding, as each organization is unique and often rather complex.

Every business document should be in the cloud and concurrently editable

Ross Dawson

It is a fundamental platform for value creation in knowledge-based organizations. Clearly there are a number of providers for this functionality, with pretty much all enterprise software platforms now moving to at least the option of cloud-based simultaneous collaboration. I’m at the Melbourne Google Enterprise Atmosphere on Tour event , the first of 25 events around the world.

Value based pricing is at the heart of the future of professional services

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Price 42

Is George Siemens Right? Social Media is like Letters to the Editor

Dan Pontefract

Is social media simply used to emote, distribute, vent and network or is it also used to enhance the knowledge base and thus to further the cognitive depth of society? SM does not include blogging, personal websites, knowledge bases (eg. body of knowledge) is enhanced.

Coherent communities

Harold Jarche

I am interested in the role of communities of practice in knowledge sharing. Here is my logic: Sharing complex knowledge requires strong social ties, but only working with our peers may blind us to outside ideas. Therefore, encouraging and supporting communities of practice is essential for the knowledge-based enterprise. Effective, or coherent, knowledge-sharing requires not just collaboration, but also cooperation and especially connections (communities).

structure drives behaviour

Harold Jarche

As software automation and artificial intelligence increasingly affect knowledge-based occupations, especially at the entry level, it may well become even more difficult for the Chinese economy to absorb workers who seek to climb the skills ladder.

The Growing Value of a Dual-Track Education

Irving Wladawsky-Berger

Lots has been written about the critical importance of a good education in our knowledge-based digital economy. Some schools require graduating seniors to do a research internship with a company and write a dissertation based on the results of their research.

Exception handling is complex work

Harold Jarche

Let’s look at a knowledge worker and how things can get done in such an interconnected environment. This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. This is how simple and complicated knowledge continuously gets automated.

Aligned principles for an open, networked society

Harold Jarche

Knowledge and intelligence is power, so as they are distributed, we gain freedom. Narration is making one’s tacit knowledge (what one feels) more explicit (what one is doing with that knowledge).

The massive impact on economic growth of open data in government

Ross Dawson

As our economy and society become more knowledge-based, data are core assets, creating value in their own right and driving social and economic innovation, growth and development.

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Six roles of network management

Harold Jarche

We are all knowledge managers at CAWW, sharing as we work transparently. The organizational knowledge base, much of it captured in a large wiki, constantly grows. There is no central management for our knowledge.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Only a minority of instance of under-performance are due to lack of knowledge or skill. New skills for understanding and using the Social Web, and for helping workers develop their personal knowledge management capabilities are required.

Professional services relationships as the primary portal to value creation

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships I described how value in professional services resides to an increasing degree in the relationship with the client. A week ago I gave a keynote to a relatively small but rapidly growing professional services firm on the occasion of their 10th birthday celebration, to help them think about their next decade of business.

Complex Systems and the “Rashomon Effect”

Irving Wladawsky-Berger

Other recent papers attempt to explain the difference between a subjective, knowledge-based reality and an observer-independent reality using the metaphor of a meteorologist predicting tomorrow’s weather. This is an example of a subjective, knowledge-based reality. .

The focus of big data should be creating value FOR customers

Ross Dawson

In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.

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Network Era Skills

Harold Jarche

The duty of being transparent in our work and sharing our knowledge rests with all workers, including management. Only people can enable knowledge, trust and credibility to flow within and between markets and companies.

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1st update on 10 Tools Challenge 2013

Jane Hart

3 – For those who would like some help with using these tools, I’m putting together a collection of continuously updated (ad-free) online Quick Guides in the 100 Tools Knowledge Base. Find out more how to access the 100 Tools Knowledge Base and Activity weeks HERE.

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Using social media for onboarding

Harold Jarche

Two actions that can begin even before a formal offer is made: Providing access to an online knowledge base.

FAQ 77

The Rise and Potential Fall of the Talent Economy

Irving Wladawsky-Berger

The vast majority depended on superior human assets for their advantage - great research scientists, inspired code writers, distribution geniuses, product innovators - and knowledge assets - patents, brands, know-how, experience.

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Crowdsourcing for social development and economic opportunity: Case study of Malaysia

Ross Dawson

Malaysia is in many ways a developed knowledge-based economy, yet there are many who are not yet participating fully. . There are many advantages to having common culture and language between clients and workers, and many tasks that require local knowledge or presence.

Knowledge sharing paradox revisited

Harold Jarche

The knowledge sharing paradox is that enterprise social tools can constrain what they are supposed to enhance. People will freely share their knowledge if they remain in control of it because knowledge is a very personal thing.

Why PKM?

Harold Jarche

Knowledge Management for Decision Memories. Lilia Efimova , the original inspiration for my PKM practices, has said that the main problem with personal knowledge management is that we need to take time now, in order to invest in the future.

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Not Your Grandfather’s Manufacturing

Irving Wladawsky-Berger

The February 23 issue of the NY Times Magazine was devoted to the future of work, and in particular, to what it called the new working class.

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books in perpetual beta

Harold Jarche

In addition, there is an expanded Part 2 on personal knowledge mastery ( PKM ), a foundational discipline for working in the network era and a creative economy. Today, knowledge-based work is replacing manufacturing and information processing jobs.

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Disrupting Education

Clark Quinn

And the pedagogy doesn’t really scale well: their objectives also tend to be knowledge based, and to have a meaningful outcome they’d need to be application based, and you can’t really evaluate that at scale (unless you get *really* nuanced about peer review, but even then you need some scrutiny that just doesn’t scale.). The following was prompted by a discussion on how education has the potential to be disrupted.

Ensuring knowledge flow through narration

Harold Jarche

As with knowledge artisans , many learners now own their knowledge-sharing networks. Narration is turning one’s tacit knowledge — what you know — into explicit knowledge — what you can share. The narration of work, is basically knowledge sharing on a regular basis.

Working Smarter in Social Business

Jay Cross

The focus was on knowledge, not skills, and learner satisfaction counted for more than business impact. If you’re not plugged in and running fast at work, you’re falling behind. Continuous improvement. Business people face more and more novel situations every day.

FAQ 64

Economic structural change is NOT industry compositional change

Ross Dawson

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. I am currently preparing a number of keynotes for senior business audiences over coming weeks.

The Labor Day Manifesto Of the Passionate Creative Worker

John Hagel

Like the printing press during its time, our new tools have the capacity to spread knowledge faster and farther ever before, resulting in an unparalleled and ever increasing rate of progress and change. Share knowledge freely. As we find better ways to share and exchange knowledge, each new discovery we make individually has the potential to benefit everyone collectively. [Three years ago today I posted A Labor Day Manifesto for a New World.