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Main | The most beautiful building in the world: The Alhambra Palace » December 14, 2010 My interview on the art of storytelling with Brother Wolf The knowledge-based organization: Using stories to embody and transfer knowledge.

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Needles in Haystacks

Dave Snowden

Excessive mediation, interpretation, and screening of data before it reaches the decision-maker means that raw data is stripped out or summarised based on the assumptions and knowledge base of the interpreter.

Data 233

The plusses and minuses of learning science research

Clark Quinn

He’s knowledgeable (for instance, having read up and summarized centuries of learning theorists), willing to call out bad learning, and he’s funny. That is, it parses the video, establishes a transcript, and then uses that to generate a knowledge base.

power shifts

Harold Jarche

Alvin Toffler, I read Toffler’s book, Powershift: Knowledge, Wealth, and Power at the Edge of the 21st Century , shortly after it was published in 1990. He saw a shift in power developing due to advances in technology — from force and wealth — to knowledge.

time to change the world

Harold Jarche

In 2013, Jane Hart and I worked with Bangor University in Wales to incorporate personal knowledge mastery into the Psychology curriculum. “For research and knowledge based economies to work, they need to be more than just transferring information. Learn more about — personal knowledge mastery. Universities may be going online temporarily, or perhaps permanently, but the curriculum does not seem to have changed.

Change 179

Blog Post: Will the future economy be a knowledge economy or a human economy?

David Gurteen

By David Gurteen There is opinion that the Knowledge Economy does not exist or is a myth. There will still be a Knowledge Economy but it will be for the few - the people who program and tend the computing machines and digital infrastructure. Will the future economy be Knowledge based or Human based and what are the questions we should be asking Or that maybe it should be termed the Information or Digital Economy.

“normal is the bias”

Harold Jarche

“Every decade, in other words, has essentially seen the reign of a different technique: neural networks in the late ’50s and ’60s, various symbolic approaches in the ’70s, knowledge-based systems in the ’80s, Bayesian networks in the ’90s, support vector machines in the ’00s, and neural networks again in the ’10s. Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds.

user-generated content

Harold Jarche

Finding and sharing information and knowledge should be part of the workflow in any knowledge-based organization. For those supporting knowledge-sharing in an organization, look at what is shared and see how it can be done better — by adding value. User-generated content resulting from daily knowledge flows is one part of organizational knowledge management. Content creation, a subset of sensemaking, is difficult. It takes time and effort.

solving problems together

Harold Jarche

This information can be mapped, and frameworks such as knowledge management help us to map it. We can also create tools, especially performance support systems to do the work and not have to learn all the background knowledge in order to accomplish the task. This is how complicated knowledge continuously gets automated. The main job of most knowledge workers is to solve problems and deal with exceptions. Each knowledge worker must also narrate their own work.

Social Media Centers of Excellence? Really?

Martijn Linssen

Here’s my issue with the thoughtful piece linked above: it treats ‘social media’ as just another enterprise skill that needs to be accommodated with the same management approaches: stakeholders, goals & requirements, processes, knowledge base, etc. I shudder to think about organizations who have a Knowledge Management function, deciding to stand up a separate ‘social media’ Center of Excellence.

Pragmatism requires knowledge

Dave Snowden

The more we know, the more patterns we have to bring into play, the more coherent are integration of those knowledge bases the more able we are to deal with uncertain conditions where there are few precedents and we are encountering novelty. Now knowledge is not just the application of experience, or codified or structured knowledge. It is also the ability to synthesis that knowledge in a current context, something known as conceptual blending.

The future of high-value relationships

Trends in the Living Networks

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

Gruesome & dehumanizing

Dave Snowden

Speaking about the implications of a knowledge based strategy, Boisot states: In industrialized countries, this kind of management probably holds the key to continued prosperity and social stability.

Adaptive or just good design?

Clark Quinn

So, for instance, adapting a large knowledge-based course will still leave it as a problematic solution in search of a problem. A few posts ago, I wrote about how we might be rushing too fast into cognitive computing. Not that there’s anything wrong with augmenting us, but I was wondering if we’d be better off focusing on developing our non-cognitive systems first.

Design 139

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Only a minority of instance of under-performance are due to lack of knowledge or skill. Content-centric , away-from-work, training approaches are on the other hand overwhelmingly ineffective (and usually far more costly) in fast-moving knowledge-based environments where people need to ‘know now’ and ‘know how’ almost instantly in order to perform. The global training industry is large and in growth again post-2008.



Informal Learning (Performance Support, Video, Knowledge Base). ?. ?. The Learning and Development industry, like any other, has been inundated with new technologies and tools for learning. Buzz words in the industry include e-learning, mobile learning, cloud delivery, bite-sized learning, informal learning, learning record store, and single-source content development.



Informal Learning (Performance Support, Video, Knowledge Base). •. ?. LMS vs. LCMS: What is the difference and why does it matter? LMS vs. LCMS? While sometimes thought to be interchangeable terms, LMS (Learning Management System) and LCMS (Learning Content Management System) platforms share a few functionalities, but couldn’t be more different. In this article, we deep-dive into the definitions of each, key differences in capability, and provide a platform comparison.


Dave Snowden

As practice stabilises it increasingly standardises, acquires ‘generations of knowledge’, professional practice and the like. The apprentice model of learning means that the apprentices are making mistakes, talking between masters and generally developing the body of knowledge it is never static. It now refers to the idea of improvisation in human systems and is best in operation with loose knowledge bases with novel insights and applications.

Bridging the World’s Knowledge Divide: Technology + Competition, Skills and Institutions

Irving Wladawsky-Berger

I would now like to discuss another brief which I found quite interesting, - Will the Spread of Digital Technologies Spell the End of the Knowledge Divide? , In addition, notes Mishra, the digital revolution is significantly expanding the availability of knowledge, thus leading to an increasingly global knowledge-based society. Evidence suggests that digital technologies are in fact helping to expand knowledge, but are not succeeding in democratizing it.

Skills 171

Resonance in meaning

Dave Snowden

Many moons ago in the early days of knowledge management I argued that the ubiquitous DIKW pyramid was both flawed and dangerous. Those of us managing knowledge were obvious an inferior form of life. Satire aside, and despite my love of Eliot’s Choruses from the Rock , I started to talk about shared knowledge allowing data to be informative. Now this underpins a lot of SenseMaker® and the signification structure, but it also is key to narrative based definitions of Cynefin.

Professional services relationships as the primary portal to value creation

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships I described how value in professional services resides to an increasing degree in the relationship with the client. A week ago I gave a keynote to a relatively small but rapidly growing professional services firm on the occasion of their 10th birthday celebration, to help them think about their next decade of business.

Trends 168

Value based pricing is at the heart of the future of professional services

Trends in the Living Networks

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Price 115

What’s next for educational software?

George Siemens

If connections don’t form, learning doesn’t happen and knowledge isn’t generated. Learners are then expected to duplicate the knowledge of the instructor (hence the notion of knowledge transfer). Contrived systems, such as teaching, curriculum, content, accreditation, will be replaced, or at minimum, by models based on complexity and emergence (with a bit of chaos thrown in for good measure).

Learning is the work week

Harold Jarche

Thinking of learning as something additional to work is plain wrong in a knowledge-based, creative, networked society and economy. A real learning organization requires leadership from everyone – an aggressively intelligent and engaged workforce; understanding that: Learning is not something to get; The only knowledge that can be managed is our own; Learning in the workplace is MUCH more than formal training; Learning is everywhere; and.

The focus of big data should be creating value FOR customers

Ross Dawson

In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.

Data 201

1st update on 10 Tools Challenge 2013

Jane Hart

3 – For those who would like some help with using these tools, I’m putting together a collection of continuously updated (ad-free) online Quick Guides in the 100 Tools Knowledge Base. Find out more how to access the 100 Tools Knowledge Base and Activity weeks HERE. It has been good to see the varied interest in the 10 Tools Challenge both on my blog and Twitter as well as on other social channels – so here are a few updates.

Tools 203

filter failure is not acceptable

Harold Jarche

The challenge for any organization dependent on knowledge is to ensure that implicit knowledge from those closest to customers and the external world informs the explicit knowledge that is shared throughout the company. Knowledge flow has to continuously become knowledge stock. Individuals practising personal knowledge mastery have to be an intrinsic part of organizational knowledge management. Fake news. PR hype. Content marketing. Advertorials.

The Identity Challenge: On the Internet, Nobody Knows You're a Dog

Irving Wladawsky-Berger

For much of history, our identity systems have been based on face-to-face interactions and on paper and plastic-based identity credentials. In recent years, Knowledge-Based Verification (KBV) has been widely used by the private and public sector to validate online identities.

Data 195

The 2020 Workforce and the LMS Disconnect


Based on insights from her book , the podcast looks at trends and predictions about what the workforce will look like in 2020. It is mobile in that you will be able to access the knowledge base from your mobile device where ever you are, at exactly the moment you need it. By Jeffrey Katzman. We recently had the pleasure of interviewing Jeanne Meister for Xyleme Voices.

The massive impact on economic growth of open data in government

Ross Dawson

As our economy and society become more knowledge-based, data are core assets, creating value in their own right and driving social and economic innovation, growth and development. I was very pleased to see today’s launch of the report Open for Business: How Open Data Can Help Achieve the G20 Growth Target , from Nicholas Gruen’s Lateral Economics , commissioned by Omidyar Networks , the philanthropic organization of eBay founder Pierre Omidyar.

Data 200

13 years and a day (well months)

Dave Snowden

One group defined issues or problems while the other group defined capabilities over half a day, then we mashed the two knowledge bases together and focused small groups on the clusters. Flying into Saskatoon from Calgary today was a sentimental journey. The last time I was here was just after I left IBM and I had my then teenage daughter with me; it was also summer! Today it is starting to snow and the temperature is well below zero.

Groups 130

structure drives behaviour

Harold Jarche

As software automation and artificial intelligence increasingly affect knowledge-based occupations, especially at the entry level, it may well become even more difficult for the Chinese economy to absorb workers who seek to climb the skills ladder. Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds. “ Structure drives behaviour.

The Rise and Potential Fall of the Talent Economy

Irving Wladawsky-Berger

The vast majority depended on superior human assets for their advantage - great research scientists, inspired code writers, distribution geniuses, product innovators - and knowledge assets - patents, brands, know-how, experience. It should not be a surprise that talent has become the critical competitive asset in our information- and knowledge-based economy.

Issues 206

Complex Systems and the “Rashomon Effect”

Irving Wladawsky-Berger

Other recent papers attempt to explain the difference between a subjective, knowledge-based reality and an observer-independent reality using the metaphor of a meteorologist predicting tomorrow’s weather. The reasons meteorologists give forecasts based on probabilities is because, given how complex weather systems are, they in fact don’t have access to all relevant information. This is an example of a subjective, knowledge-based reality. .

to know is to do

Harold Jarche

Do we really understand tacit knowledge? He bases his position on the work of Michael Polanyi in that all knowledge is personal and all knowing is through action. Knowledge is personal. We can observe how people use their knowledge but even they cannot explain all of it.

PKM 173

The Labor Day Manifesto Of the Passionate Creative Worker

John Hagel

Like the printing press during its time, our new tools have the capacity to spread knowledge faster and farther ever before, resulting in an unparalleled and ever increasing rate of progress and change. Share knowledge freely. As we find better ways to share and exchange knowledge, each new discovery we make individually has the potential to benefit everyone collectively. [Three years ago today I posted A Labor Day Manifesto for a New World.

The Dark Side of Technology

John Hagel

  These digital technologies are also increasing uncertainty – we are more and more vulnerable to extreme events, Taleb’s “black swans”, that come out of nowhere, gather enormous force very quickly through a global network of connections, and disrupt all of our carefully laid plans, our carefully compiled knowledge bases and our comfort levels. I’m going to disrupt the Silicon Valley script. You know the one. 

Is George Siemens Right? Social Media is like Letters to the Editor

Dan Pontefract

Is social media simply used to emote, distribute, vent and network or is it also used to enhance the knowledge base and thus to further the cognitive depth of society? SM does not include blogging, personal websites, knowledge bases (eg. That is, through the specific SM tools mentioned above, George suggests SM is for connecting and sharing previously established discourse and knowledge. It is not the place, vehicle or tool where knowledge (ie.

knowledge-sharing paradox redux

Harold Jarche

Knowledge-sharing in the Enterprise. An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. Getting work done today means finding a balance between sharing complex knowledge to get work done (collaboration), and innovating in internet time (cooperation). The Knowledge-sharing Paradox. Knowledge is a very personal thing.

Creating a prosperous national future: networks and new industries

Ross Dawson

Today’s issue of AFR Boss magazine includes highlights of the discussion at the recent first BOSS True Leaders’ Legacy Dinner, where 14 of us had an excellent dinner and debated “how Australia could seize the opportunities of the knowledge economy” It was a fantastic and sometimes heated discussion, most enjoyable.

Researching open online courses

George Siemens

I’m not aware of many networks that exist only online and that take advantage of this medium to develop international research programs, with researchers, academics, and students all participating and advancing their knowledge or research methods. In fall, we (TEKRI, NRC, UPEI and possibly a few other organizations) are hosting an open online course.

Course 164

Personal Learning: Taking Ownership of Learning Online: Part One

Stephen Downes: Half an Hour

I'm based in Ottawa, although of course all of our offices are closed these days, so I'm coming to you from my home and the village of Casselman it's in eastern Ontario. So, I'm not referring to traditional learning that is learning based on traditions or cultures, that's not what I need.