The Leader's Guide to Radical Management: My interview on the art.
DECEMBER 14, 2010
Main | The most beautiful building in the world: The Alhambra Palace » December 14, 2010 My interview on the art of storytelling with Brother Wolf The knowledge-based organization: Using stories to embody and transfer knowledge.
stories connect knowledge
APRIL 9, 2017
“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.
Social Media Centers of Excellence? Really?
SEPTEMBER 11, 2013
Here’s my issue with the thoughtful piece linked above: it treats ‘social media’ as just another enterprise skill that needs to be accommodated with the same management approaches: stakeholders, goals & requirements, processes, knowledge base, etc.
Adaptive or just good design?
MARCH 28, 2017
So, for instance, adapting a large knowledge-based course will still leave it as a problematic solution in search of a problem. A few posts ago, I wrote about how we might be rushing too fast into cognitive computing. Not that there’s anything wrong with augmenting us, but I was wondering if we’d be better off focusing on developing our non-cognitive systems first.
Networked individuals trump organizations
MAY 21, 2013
In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. We can look at this change from the perspective of knowledge networks, in which most of us will be working, whether we are farmers or software engineers.
New Hire Practices
MAY 25, 2011
Two actions that can begin even before a formal offer is made: Providing access to an online knowledge base. Tweet I know that there are no “best practices in new hire development, also known as onboarding, as each organization is unique and often rather complex.
The future of high-value relationships
NOVEMBER 28, 2011
My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.
Informal Learning Blog » Web 2.0 in three pages
Jay Cross's Informal Learning
AUGUST 5, 2007
Neoliberalism and MOOCs: Amplifying nonsense
JULY 8, 2013
The argument is simple: Much of today’s economy is knowledge-based. In a knowledge economy, we need to be learning constantly. MOOCs reflect society’s transition to a knowledge economy and reveal the inadequacy of existing university models to meet learner’s needs. I’ve said this many times over the past six months: If 2012 was the year of the MOOC, 2013 will be the year of the anti-MOOC. Things are unfolding nicely according to plan.
AUGUST 2, 2012
I am interested in the role of communities of practice in knowledge sharing. Here is my logic: Sharing complex knowledge requires strong social ties, but only working with our peers may blind us to outside ideas. Therefore, encouraging and supporting communities of practice is essential for the knowledge-based enterprise. Effective, or coherent, knowledge-sharing requires not just collaboration, but also cooperation and especially connections (communities).
structure drives behaviour
JUNE 19, 2015
As software automation and artificial intelligence increasingly affect knowledge-based occupations, especially at the entry level, it may well become even more difficult for the Chinese economy to absorb workers who seek to climb the skills ladder.
Exception handling is complex work
DECEMBER 5, 2011
Let’s look at a knowledge worker and how things can get done in such an interconnected environment. This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. This is how simple and complicated knowledge continuously gets automated.
Every business document should be in the cloud and concurrently editable
APRIL 17, 2012
It is a fundamental platform for value creation in knowledge-based organizations. Clearly there are a number of providers for this functionality, with pretty much all enterprise software platforms now moving to at least the option of cloud-based simultaneous collaboration. I’m at the Melbourne Google Enterprise Atmosphere on Tour event , the first of 25 events around the world.
Aligned principles for an open, networked society
JUNE 29, 2012
Knowledge and intelligence is power, so as they are distributed, we gain freedom. Narration is making one’s tacit knowledge (what one feels) more explicit (what one is doing with that knowledge).
Six roles of network management
JANUARY 19, 2014
We are all knowledge managers at CAWW, sharing as we work transparently. The organizational knowledge base, much of it captured in a large wiki, constantly grows. There is no central management for our knowledge.
Network Era Skills
MAY 28, 2014
The duty of being transparent in our work and sharing our knowledge rests with all workers, including management. Only people can enable knowledge, trust and credibility to flow within and between markets and companies.
Value based pricing is at the heart of the future of professional services
MARCH 15, 2012
In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.
Is George Siemens Right? Social Media is like Letters to the Editor
SEPTEMBER 11, 2011
Is social media simply used to emote, distribute, vent and network or is it also used to enhance the knowledge base and thus to further the cognitive depth of society? SM does not include blogging, personal websites, knowledge bases (eg. body of knowledge) is enhanced.
Using social media for onboarding
APRIL 19, 2012
Two actions that can begin even before a formal offer is made: Providing access to an online knowledge base.
The massive impact on economic growth of open data in government
JUNE 19, 2014
As our economy and society become more knowledge-based, data are core assets, creating value in their own right and driving social and economic innovation, growth and development.
What Does the Training Department Do When Training Doesn’t Work?
MAY 1, 2014
Only a minority of instance of under-performance are due to lack of knowledge or skill. New skills for understanding and using the Social Web, and for helping workers develop their personal knowledge management capabilities are required.
Professional services relationships as the primary portal to value creation
JULY 7, 2014
In my first book Developing Knowledge-Based Client Relationships I described how value in professional services resides to an increasing degree in the relationship with the client. A week ago I gave a keynote to a relatively small but rapidly growing professional services firm on the occasion of their 10th birthday celebration, to help them think about their next decade of business.
Knowledge sharing paradox revisited
APRIL 15, 2014
The knowledge sharing paradox is that enterprise social tools can constrain what they are supposed to enhance. People will freely share their knowledge if they remain in control of it because knowledge is a very personal thing.
Complex Systems and the “Rashomon Effect”
MARCH 24, 2015
Other recent papers attempt to explain the difference between a subjective, knowledge-based reality and an observer-independent reality using the metaphor of a meteorologist predicting tomorrow’s weather. This is an example of a subjective, knowledge-based reality. .
books in perpetual beta
DECEMBER 1, 2014
In addition, there is an expanded Part 2 on personal knowledge mastery ( PKM ), a foundational discipline for working in the network era and a creative economy. Today, knowledge-based work is replacing manufacturing and information processing jobs.
SEPTEMBER 24, 2013
Knowledge Management for Decision Memories. Lilia Efimova , the original inspiration for my PKM practices, has said that the main problem with personal knowledge management is that we need to take time now, in order to invest in the future.
Ensuring knowledge flow through narration
FEBRUARY 10, 2013
As with knowledge artisans , many learners now own their knowledge-sharing networks. Narration is turning one’s tacit knowledge — what you know — into explicit knowledge — what you can share. The narration of work, is basically knowledge sharing on a regular basis.
The focus of big data should be creating value FOR customers
OCTOBER 1, 2014
In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.
PKM: the basic unit of social business
DECEMBER 19, 2012
The main benefits for networked organizations do not lie in the outcome from teams, but in individual knowledge acquisition, in the ability to connect with the right people and to access the right information at the right time. Teams are for sports, not knowledge work.
Learning is the main driver for productivity
JANUARY 13, 2012
In effect to teach (which again is different from speaking) you have to be separate but close in your knowledge base. Tweet Here are some of the insights and observations that were shared via Twitter this past week. EskoKilpi – “Learning is the main driver for productivity.
1st update on 10 Tools Challenge 2013
JANUARY 17, 2013
3 – For those who would like some help with using these tools, I’m putting together a collection of continuously updated (ad-free) online Quick Guides in the 100 Tools Knowledge Base. Find out more how to access the 100 Tools Knowledge Base and Activity weeks HERE.
learning and the future of work
SEPTEMBER 8, 2015
The last personal knowledge mastery in 40 days online workshop for 2015 started this week. Both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize.
The job bubble
JULY 14, 2011
In Let’s talk about work , I wrote: In a networked, knowledge-based economy where initiative, creativity and passion trump intellect, diligence and obedience; being “at” work 8 hours a day makes little sense.
The Rise and Potential Fall of the Talent Economy
NOVEMBER 12, 2014
The vast majority depended on superior human assets for their advantage - great research scientists, inspired code writers, distribution geniuses, product innovators - and knowledge assets - patents, brands, know-how, experience.
Crowdsourcing for social development and economic opportunity: Case study of Malaysia
JUNE 9, 2013
Malaysia is in many ways a developed knowledge-based economy, yet there are many who are not yet participating fully. . There are many advantages to having common culture and language between clients and workers, and many tasks that require local knowledge or presence.
The Seek > Sense > Share Framework
FEBRUARY 10, 2014
Simple standards facilitated with a light touch, enables knowledge workers to capture, interpret and share their knowledge. Personal knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively.
my pkm story
FEBRUARY 27, 2015
It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. I started down the path of personal knowledge mastery in 2004, inspired by Dave Pollard , Denham Gray , and others. “To
JUNE 3, 2015
And the pedagogy doesn’t really scale well: their objectives also tend to be knowledge based, and to have a meaningful outcome they’d need to be application based, and you can’t really evaluate that at scale (unless you get *really* nuanced about peer review, but even then you need some scrutiny that just doesn’t scale.). The following was prompted by a discussion on how education has the potential to be disrupted.
Working Smarter in Social Business
MARCH 2, 2012
The focus was on knowledge, not skills, and learner satisfaction counted for more than business impact. If you’re not plugged in and running fast at work, you’re falling behind. Continuous improvement. Business people face more and more novel situations every day.
Economic structural change is NOT industry compositional change
MAY 16, 2013
In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. I am currently preparing a number of keynotes for senior business audiences over coming weeks.