The Leader's Guide to Radical Management: My interview on the art.

Steve Denning

Main | The most beautiful building in the world: The Alhambra Palace » December 14, 2010 My interview on the art of storytelling with Brother Wolf The knowledge-based organization: Using stories to embody and transfer knowledge.

Informal Learning Blog » Web 2.0 in three pages

Jay Cross's Informal Learning

Blog Post: Will the future economy be a knowledge economy or a human economy?

David Gurteen

By David Gurteen There is opinion that the Knowledge Economy does not exist or is a myth. There will still be a Knowledge Economy but it will be for the few - the people who program and tend the computing machines and digital infrastructure.

Social Media Centers of Excellence? Really?

Martijn Linssen

Here’s my issue with the thoughtful piece linked above: it treats ‘social media’ as just another enterprise skill that needs to be accommodated with the same management approaches: stakeholders, goals & requirements, processes, knowledge base, etc.

“normal is the bias”

Harold Jarche

Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds. “The secret of the demagogue is to appear as dumb as his audience so that these people can believe themselves as smart as he is.”

user-generated content

Harold Jarche

Finding and sharing information and knowledge should be part of the workflow in any knowledge-based organization. For those supporting knowledge-sharing in an organization, look at what is shared and see how it can be done better — by adding value.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Only a minority of instance of under-performance are due to lack of knowledge or skill. New skills for understanding and using the Social Web, and for helping workers develop their personal knowledge management capabilities are required.

1st update on 10 Tools Challenge 2013

Jane Hart

3 – For those who would like some help with using these tools, I’m putting together a collection of continuously updated (ad-free) online Quick Guides in the 100 Tools Knowledge Base. Find out more how to access the 100 Tools Knowledge Base and Activity weeks HERE.

Tools 250

Neoliberalism and MOOCs: Amplifying nonsense

George Siemens

The argument is simple: Much of today’s economy is knowledge-based. In a knowledge economy, we need to be learning constantly. MOOCs reflect society’s transition to a knowledge economy and reveal the inadequacy of existing university models to meet learner’s needs. I’ve said this many times over the past six months: If 2012 was the year of the MOOC, 2013 will be the year of the anti-MOOC. Things are unfolding nicely according to plan.

Sample 218

Scale

Dave Snowden

As practice stabilises it increasingly standardises, acquires ‘generations of knowledge’, professional practice and the like. It now refers to the idea of improvisation in human systems and is best in operation with loose knowledge bases with novel insights and applications.

Monday Video – Jim Denevan’s Dance of Drawing

Nancy White

In the world of learning, knowledge management, organizational development, we see solutions that are “scalable&# and “sustainable.&# We can’t capture that in a knowledge base, or “cook&# it into a course design.

Video 133

Resonance in meaning

Dave Snowden

Many moons ago in the early days of knowledge management I argued that the ubiquitous DIKW pyramid was both flawed and dangerous. Those of us managing knowledge were obvious an inferior form of life.

Bridging the World’s Knowledge Divide: Technology + Competition, Skills and Institutions

Irving Wladawsky-Berger

I would now like to discuss another brief which I found quite interesting, - Will the Spread of Digital Technologies Spell the End of the Knowledge Divide? , Evidence suggests that digital technologies are in fact helping to expand knowledge, but are not succeeding in democratizing it.

Skills 218

The future of high-value relationships

Ross Dawson

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

13 years and a day (well months)

Dave Snowden

One group defined issues or problems while the other group defined capabilities over half a day, then we mashed the two knowledge bases together and focused small groups on the clusters. Flying into Saskatoon from Calgary today was a sentimental journey.

Groups 166

Gruesome & dehumanizing

Dave Snowden

Speaking about the implications of a knowledge based strategy, Boisot states: In industrialized countries, this kind of management probably holds the key to continued prosperity and social stability.

The massive impact on economic growth of open data in government

Ross Dawson

As our economy and society become more knowledge-based, data are core assets, creating value in their own right and driving social and economic innovation, growth and development.

Data 261

filter failure is not acceptable

Harold Jarche

The challenge for any organization dependent on knowledge is to ensure that implicit knowledge from those closest to customers and the external world informs the explicit knowledge that is shared throughout the company. Knowledge flow has to continuously become knowledge stock.

Learning is the work week

Harold Jarche

Thinking of learning as something additional to work is plain wrong in a knowledge-based, creative, networked society and economy. It’s Learn @ Work week in Canada.

The Rise and Potential Fall of the Talent Economy

Irving Wladawsky-Berger

The vast majority depended on superior human assets for their advantage - great research scientists, inspired code writers, distribution geniuses, product innovators - and knowledge assets - patents, brands, know-how, experience.

Issues 264

Complex Systems and the “Rashomon Effect”

Irving Wladawsky-Berger

Other recent papers attempt to explain the difference between a subjective, knowledge-based reality and an observer-independent reality using the metaphor of a meteorologist predicting tomorrow’s weather. This is an example of a subjective, knowledge-based reality. .

structure drives behaviour

Harold Jarche

As software automation and artificial intelligence increasingly affect knowledge-based occupations, especially at the entry level, it may well become even more difficult for the Chinese economy to absorb workers who seek to climb the skills ladder.

The Identity Challenge: On the Internet, Nobody Knows You're a Dog

Irving Wladawsky-Berger

For much of history, our identity systems have been based on face-to-face interactions and on paper and plastic-based identity credentials. In recent years, Knowledge-Based Verification (KBV) has been widely used by the private and public sector to validate online identities.

Data 186

Value based pricing is at the heart of the future of professional services

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Price 178

LMS vs. LCMS

Xyleme

Informal Learning (Performance Support, Video, Knowledge Base). •. ?. LMS vs. LCMS: What is the difference and why does it matter? LMS vs. LCMS?

Is George Siemens Right? Social Media is like Letters to the Editor

Dan Pontefract

Is social media simply used to emote, distribute, vent and network or is it also used to enhance the knowledge base and thus to further the cognitive depth of society? SM does not include blogging, personal websites, knowledge bases (eg. body of knowledge) is enhanced.

LMS vs. LCMS

Xyleme

Informal Learning (Performance Support, Video, Knowledge Base). ?. ?. The Learning and Development industry, like any other, has been inundated with new technologies and tools for learning.

human capital

Harold Jarche

More importantly, once acquired, knowledge and skills that are specialized are assets that are at risk following the very same logic as that by which financial assets are at risk. Our human capital is a combination of our skills & knowledge, reputation, and social capital.

Tips 140

Professional services relationships as the primary portal to value creation

Ross Dawson

In my first book Developing Knowledge-Based Client Relationships I described how value in professional services resides to an increasing degree in the relationship with the client. A week ago I gave a keynote to a relatively small but rapidly growing professional services firm on the occasion of their 10th birthday celebration, to help them think about their next decade of business.

Trends 168

What’s next for educational software?

George Siemens

If connections don’t form, learning doesn’t happen and knowledge isn’t generated. Learners are then expected to duplicate the knowledge of the instructor (hence the notion of knowledge transfer). Contrived systems, such as teaching, curriculum, content, accreditation, will be replaced, or at minimum, by models based on complexity and emergence (with a bit of chaos thrown in for good measure).

The focus of big data should be creating value FOR customers

Ross Dawson

In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them.

Data 201

The Vital Role of Research in Preserving the American Dream

Irving Wladawsky-Berger

The report makes the case that over the past half-century, research-based scientific and technological advancements have been the main drivers of economic growth and job creation, and their impact will likely rise in our increasingly complex, knowledge-based society.

Mastery and competence

Dave Snowden

From my point of view this picks up on discussions I have been having for years about a new approach to management education based on a trans-disciplinary approach. Another link here is the obsession with empirical or case based research which dominates management science.

Networked individuals trump organizations

Harold Jarche

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. We can look at this change from the perspective of knowledge networks, in which most of us will be working, whether we are farmers or software engineers.

to know is to do

Harold Jarche

Do we really understand tacit knowledge? He bases his position on the work of Michael Polanyi in that all knowledge is personal and all knowing is through action. Knowledge is personal. We can observe how people use their knowledge but even they cannot explain all of it.

PKM 157

A sense of direction (3)

Dave Snowden

I’m going to assume past knowledge here by the way and I don’t have time to make all the linkages to prior posts so you may need to do a search or two if the material is familiar. How broad a knowledge base can we draw on in a timely manner?

Module 179

Blog Post: How do you subvert the Dilbertesque business world?

David Gurteen

But maybe he did - his ideas were for a past industrial age - not our modern knowledge based one. By David Gurteen Take a look at this blog post from Steve Denning How do you subvert the world of Dilbert cartoons? I am not so sure its the cartoons I would like to see subverted but the Dilbertesque business world we live in! But that is exactly the point that Steve is getting at!

The Growing Value of a Dual-Track Education

Irving Wladawsky-Berger

Lots has been written about the critical importance of a good education in our knowledge-based digital economy. Some schools require graduating seniors to do a research internship with a company and write a dissertation based on the results of their research.

Economic structural change is NOT industry compositional change

Ross Dawson

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. I am currently preparing a number of keynotes for senior business audiences over coming weeks.

Adaptive or just good design?

Clark Quinn

So, for instance, adapting a large knowledge-based course will still leave it as a problematic solution in search of a problem. A few posts ago, I wrote about how we might be rushing too fast into cognitive computing. Not that there’s anything wrong with augmenting us, but I was wondering if we’d be better off focusing on developing our non-cognitive systems first.

Design 140

knowledge-sharing paradox redux

Harold Jarche

Knowledge-sharing in the Enterprise. An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. Getting work done today means finding a balance between sharing complex knowledge to get work done (collaboration), and innovating in internet time (cooperation). The Knowledge-sharing Paradox. Knowledge is a very personal thing.

The knowledge sharing paradox

Harold Jarche

An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. People will freely share their knowledge if they remain in control of it.

Less is more: A different approach to L&D in a world awash with information

Charles Jennings

Charles Jennings argues that the adage 'access to knowledge is power' is more fitting in today's information-swamped world. " Other organisations have used this collaborative knowledge sharing extremely effectively. Access is power Today, access to knowledge is power.

Skills 213