Unarticulated needs: deep issues
Dave Snowden
DECEMBER 17, 2016
The post Unarticulated needs: deep issues appeared first on Cognitive Edge. My post of yesterday made the point that it is difficult to get anyone to state what they need in the absence of knowing what a new capability can achieve. Today I want to go further than that and suggest that the explicit functionalism of interviewer based inquiry creates additional problems of itself.
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