What is innovation?

Harold Jarche

In writing almost 100 posts on innovation since 2007, it’s time to put the core observations together into a cohesive narrative. Innovation is fifteen different things to fifteen different people. “An innovation is the implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations.” An Innovation Process?

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Last Friday, after delivering the breakfast keynote at CPA Congress in Brisbane (more on that in another post), I ran a half-day workshop at the partner offsite of a national accounting firm network on the theme of Disruption and Innovation in Professional Services. However in professional services probably the most important domain is service delivery, in which extraordinary possibilities for innovation have opened up in the network economy. Flexible workflows.

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Cloud's Trillion Dollars 2030 Potential

Irving Wladawsky-Berger

More companies are starting to see the real benefits of cloud, which has been long heralded as a catalyst for innovation and digital transformation, thanks to its ability to increase development speed and provide near-limitless scale,” adds the McKinsey article. Innovate.

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Ten IT Predictions for the Post-Pandemic New Normal

Irving Wladawsky-Berger

Complex Systems Economic Issues Education and Talent Innovation Management and Leadership Services Innovation Technology and Strategy

Edge Perspectives with John Hagel: Hamel on Management Innovation

John Hagel

Edge Perspectives with John Hagel Exploration of emerging innovations on a broad array of edges that are rising up to challenge the core About Recent Posts The Great Reset Passion and Flow Economic Recovery? The HBR article broadly deals with the topic of management innovation and it helps to expand our view of innovation. But here’s the tension that pervades Hamel’s article(s): are we focused on breakthrough management innovation or continuous management innovation?

How to Support the Widespread Adoption of AI

Irving Wladawsky-Berger

In their 2009 book Wired for Innovation: How Information Technology is Rewiring the Economy , Erik Brynjolfsson and Adam Saunders introduced the concept of organizational capital as the necessary critical ingredient that enabled a company to take full advantage of major IT advances. It’s only been in the last few years that complementary innovations like machine learning have taken AI from the lab to early adopters in the marketplace.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. To help overcome the stiff resistance often encountered by disruptive innovations, - both within one’s own organization and in the marketplace, - the article proposed that design thinking should be applied to their actual introduction, - a process it calls intervention design. They were focused on process and workflow optimization rather than on employee’s journeys and experiences. .

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Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

A successful program requires firms to address many elements of a digital and analytics transformation: identify the business case, set up the right data ecosystem, build or buy appropriate AI tools, and adapt workflow processes, capabilities, and culture.”. They see AI-driven innovation as driving increased revenues and higher productivity rather than just cutting costs. AI is now seemingly everywhere.

agile sensemaking

Harold Jarche

This creates a demand for innovative approaches in sensemaking. Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow. Radical innovation can appear here. Radical innovation only comes from diverse networks with large structural holes, according to Steve Borgatti. In our work teams we can focus on incremental innovation, to get better at what we already do. Innovation Management

How to Transform a “Big, Old” Company into an Agile Digital Business

Irving Wladawsky-Berger

The authors define digital business design as “the holistic organizational configuration of people (roles, accountabilities, structures, skills), processes (workflows, routines, procedures), and technology (infrastructure, applications) to define value propositions and deliver offerings made possible by the capabilities of digital technologies.”. Economic Issues Education and Talent Future of Work Innovation Management and Leadership Society and Culture Technology and Strategy

working smarter

Harold Jarche

But certain long-term skills can help us connect with our fellow humans in order to learn and innovate — curiosity, sense-making, cooperation, and novel thinking. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

the literacy of the 21st century

Harold Jarche

The writing is on the wall, as this report on how innovation happens today shows, with examples from: Adobe – “the challenge of creating a culture that supports experimentation” Etsy – “Innovation is a process of continuous learning and improvement.” Organizations that do not actively support something like the PKM framework are seriously limiting new insights that feed innovation. Innovation Learning

Reflecting on reflection

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing. ConnectedEnterprise Innovation Learning Missing from most workplaces today is any time for reflection.

learning with complexity

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” — Jay Cross (1944-2015). Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow.

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

A successful program requires firms to address many elements of a digital and analytics transformation: identify the business case, set up the right data ecosystem, build or buy appropriate AI tools, and adapt workflow processes, capabilities, and culture.”. They see AI-driven innovation as driving increased revenues and higher productivity rather than just cutting costs. AI is now seemingly everywhere.

Skills and Jobs in the Digital Economy

Irving Wladawsky-Berger

The period from 2006 to 2014 saw the advent of several major digital innovations , including smart mobile devices, social media, big data and analytics, cloud computing and the Internet of Things. Initiative : Achievement, Independence, Initiative, Innovation, Persistence, …. Initiative : Achievement, Independence, Initiative, Innovation, Persistence , …. Workflow and collaboration tools improve coordination and knowledge sharing among workers.

Skills 211

the agile sensemaking model

Harold Jarche

Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow. Getting work done today means finding a balance between sharing complex knowledge to get work done ( collaboration ), and innovating in internet time ( cooperation ). Radical innovation only comes from networks with large structural holes which are more diverse. Innovation NetworkedLearning PKMastery

The connected enterprise adoption curve

Harold Jarche

You have the enterprise social technology and you may have even developed training programs, in conjunction with supporting collaboration aligned with the workflow. These are the innovators. We share a passion for introducing change to large institutions that results in a step change in productivity, higher engagement, richer experiences, innovation, and growth. Innovation SocialBusiness Wirearchy [First.]

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

This third era, which builds on the previous two, will be more dramatic than the earlier revolutions enabled by assembly lines and digital computers, and will usher in entirely new, innovative ways of doing business… This adaptive capability is being driven by real-time data rather than by an a priori sequence of steps. This is quite different from using technology to automate specific tasks in a job or workflow.

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a decade of digital transformation

Harold Jarche

Other companies like Cigna , AstraZeneca, and ING Bank were open to changing their approach to supporting learning in the workflow and enabling cross-departmental cooperation.

PKM 208

Workplace Learning: Adding, Embedding & Extracting

Charles Jennings

Adding Learning to Work When faced with the opportunities to help with workplace learning, many HR, talent development, and learning professionals react by simply adding learning to the workflow. Typically, adding learning involves integrating structured away-from-work learning (courses, classes, and eLearning modules) with learning activities within the workflow. There is excellent work being carried out that supports embedding learning within workflows. ‘

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

This third era, which builds on the previous two, will be more dramatic than the earlier revolutions enabled by assembly lines and digital computers, and will usher in entirely new, innovative ways of doing business… This adaptive capability is being driven by real-time data rather than by an a priori sequence of steps. This is quite different from using technology to automate specific tasks in a job or workflow.

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. Each of these is more powerfully experienced in the context of the workflow rather in the more sterile atmosphere of a classroom. The majority of learning occurs naturally as part of the workflow.

making time for learning

Harold Jarche

It seems the idea has now gone mainstream, as it’s even noted in Forbes that, “Work and learning will become analogous” It is much easier to just say that workflow learning is essential rather than putting in the structures and practices that can enable it. Social and informal learning are key to increasing insights that can drive innovation. For over a decade I have promoted the idea that work is learning & learning is the work.

optimizing distributed work

Harold Jarche

Now that distributed work has become the norm — permanently for some and temporarily for others — there are two relatively simple things any organization can do to work, learn, and innovate in internet time.

Harvard Library adopts LibraryCloud

David Weinberger

As those inputs change, you can change LibraryCloud’s workflow process once, and all the apps and services that depend upon those data can continue to work without making any changes. New data can be added relatively easily, and because LibraryCloud is workflow based, that data can be updated, normalized and enriched automatically. According to a post by the Harvard Library , LibraryCloud is now officially a part of the Library toolset.

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

But it looks like, apparently, there are some potential risks along the way: mainly, knowledge workers not wanting to participate (through blogging or microblogging, as primary examples) due to lack of time , since their day to day workflow seems to be interrupted abruptly due to that lack of integration of social technologies into where the real work happens. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

Virtually free conference

Jay Cross

A dozen years ago I needed to get up to speed on business process automation, knowledge management, and workflow systems. Management Innovation Meta-LearningI’m attending KM World virtually for the next two days. Presentations are being screened live. I’ll see recordings of part of this: the gun goes off at 5:45 am Pacific and I don’t do that for anybody. The speaker line-up is great. David Weinberger. Dave Snowden. Awesome thinkers and explainers!

Working Smarter Field Guide

Harold Jarche

But certain long-term skills can help us connect with our fellow humans in order to learn and innovate — curiosity, sensemaking, cooperation, and novel thinking. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

PKM 221

70:20:10 - Beyond the Blend

Charles Jennings

We intentionally add learning-focused activities into the workflow. A number of researchers and practitioners have categorised the process of extending learning into the workflow as ‘adding and embedding’ or ‘embedding and extracting’. The categorisation below brings together some of the ways in which learning is extended into the workflow.

The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

knowledge workers, for the first time ever, are now in charged of their own productivity, of their own workflows and personal business relationships with others, of their own responsibility not only towards the work that needs to be done, but also towards the fellow peers they collaborate and share their knowledge with. Social is not about anarchy ; it’s about freedom and democracy and innovation.

Don’t Underestimate the Value of Your Community Managers

Luis Suarez

To train the entire organization on social media, internal social software, social business, social processes and workflows and community management. To help the entire organization see the opportunities that social approaches might bring to specific workflows and functions” And I am certain that’s just a pretty small list of those current pressures. IBM Innovation Knowledge Management Knowledge Tools Learning Social Enterprise

Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact

Beth Kanter

I have also learned a lot from other nonprofit colleagues who have use these techniques, including Brian Reich (see this blog post about his design thinking work to solve the refugee crisis) who has just published a book on innovation called “ The Imagination Gap ” and my colleagues, Ted Frickes and Micheal Silberman at the Mobilization Lab. When I noticed the ImpactKit project, I was curious. Get the innovation/implementation balance right.

“the number one critical skill set”

Harold Jarche

Innovation is not so much about having new ideas as it is about making connections. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay

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working collaboratively and learning cooperatively

Harold Jarche

The results of this ‘experiment’ were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay

How Mobility Empowers Work as a State of Mind in the Era of Social Business

Luis Suarez

Fast forward 10 to 15 years later, 2012, and I’m more and more convinced that with over 50% of our total employee workforce being purely mobile , we are no longer talking about a luxury, or consider ourselves lucky, or just value that tremendous flexibility that empowers us to be more in control of our very own workflows. It’s changing the way we work, connect, collaborate, share our knowledge, be in the know, innovate together, you name it.

IT Doesn’t Matter. Business processes do

Jay Cross

As long as there’s innovation, there’s room for making processes better. Process innovation empowers us to create jobs that provide more throughput and greater worker satisfaction, although not through traditional training departments. Imagine the potential of: Workflow learning. The wheels of innovation turn slowly. Design The Future The process of Innovation

How Not to Adopt an LCMS

Xyleme

Embed content into the workflow. Select team member who know your organization and its pain points, are technically savvy, and have an open-minded drive to innovate. Make sure your contract includes support services, and the ability for your team to work with a highly-skilled expert from your vendor’s team (without incurring extra fees) to brainstorm ideas and consult on new and innovative ways to leverage the technology.

insights over processes

Harold Jarche

Process improvement, like Six Sigma, stifles innovation. The results of this “experiment” were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. Therefore, social and informal learning need to be integrated into the workflow. Process improvement is a tool set, not an overarching or unifying concept for an organization.

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

It’s time for social software to begin to discover the path of how it can embed itself into our day to day workflows with much more effectiveness and efficiency, by focusing on those common tasks and activities we keep repeating on a daily basis, but that, in some cases, generate a bunch of business pain points for which social networking tools could be that aspirin to get rid of the headache.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

He talks as well, as part of the mix, about the power of social business and the role of evangelists (those champions) along with the power of social technologies and the use they make of them for their day to day workflows. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

Biz tech

Clark Quinn

I believe that if L&D were truly enabling optimal execution as well as facilitating continual innovation (read: learning), then they’d be as critical to the organization as IT. My point here is that there is an enterprise-wide category of software, supporting learning in the big sense (including problem-solving, research, design, innovation), that should be under the oversight of L&D.

It’s Only 65% !

Charles Jennings

The numbers are a useful reminder that the majority of learning occurs through experience and practice within the workflow (the ‘70’), through sharing and supporting others, conversations and networks (the ‘20’), and that a smaller amount of overall learning occurs through structured training and development activities (the ‘10’). The results of yet another 70:20:10 survey were published recently.

Survey 182