What is innovation?

Harold Jarche

In writing almost 100 posts on innovation since 2007, it’s time to put the core observations together into a cohesive narrative. Innovation is fifteen different things to fifteen different people. “An innovation is the implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations.” An Innovation Process?

working collaboratively and learning cooperatively

Harold Jarche

Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. The results of this ‘experiment’ were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

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insights over processes

Harold Jarche

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. “Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved.

Workplace Learning: Adding, Embedding & Extracting

Charles Jennings

High performing individuals, teams and organisations focus on exploiting development opportunities in the workplace because that’s where most of the learning happens. Adding Learning to Work When faced with the opportunities to help with workplace learning, many HR, talent development, and learning professionals react by simply adding learning to the workflow. There is also often an attempt to apply learning metrics (rather than performance metrics) to the outcomes.

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. The Research A 2009 study by the Learning & Development Roundtable, a division of the Corporate Executive Board, reported that on-the-job learning had three times the impact on performance improvement over formal training programs. By their very nature informal and social learning is embedded in the daily workflow.

It’s Only 65% !

Charles Jennings

The numbers are a useful reminder that the majority of learning occurs through experience and practice within the workflow (the ‘70’), through sharing and supporting others, conversations and networks (the ‘20’), and that a smaller amount of overall learning occurs through structured training and development activities (the ‘10’). How we support learning and building high performance should reflect these differences.

Survey 182

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

He talks as well, as part of the mix, about the power of social business and the role of evangelists (those champions) along with the power of social technologies and the use they make of them for their day to day workflows. There will be, however, a good measure of progress by tracking how business operations are improving overall, demonstrating tangible performance improvement(s).

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

” I liken it to what I call ‘pervasive learning’ John Hagel, Co-Chairman at the Deloitte Center for Edge Innovation and author of several books including The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion , also tends to agree. In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78 million customers and over $38 billion in assets – delivered a speech where he waxed lyrical about being a social CEO.

Listening

Clark Quinn

As one of the premier promoters of evidence-based design, he responded to my question about what to post on with: Any “How Tos” using methods, tools and techniques that you’ve found to work in L&D and Performance Improvement. My diagramming bent had me map out the workflow of a client’s production process, to identify opportunities to tweak the process to bring in better learning science with minimal interruption.

Through the Workscape Looking Glass

Jay Cross

Let’s talk about performance.” . Clark Quinn’s recent book, Revolutionizing Learning and Development , slams L&D, which should be named Performance and Development, for seriously underperforming. . The input may be establishing social learning networks; the output is improvement in the business overall. Top performers are the 20% of the team that generate 80% of the results. A 1% improvement at this level makes waves. Performance support.

FAQ 139

My top 10 favourite resources from February

Jane Hart

If a department is not part of the networked workflow, or tries to block it, it is part of the problem.” People of all demographics are gathering their own seeds of education and cultivating lush sets of hybrid tools to deal with the rapid knowledge replenishment that’s essential in an economy where massive career specialization and constant innovation reign. What we’re witnessing is a bottom-up revolution in education: Learners, not institutions, are leading innovation.