Controversy over Informal Learning

Jay Cross

When the book on informal learning came out, nay-sayers attacked me as some kind of loony. QUESTION: How do you know that informal learning works? ANSWER: How did you learn to walk and talk? How did you learn to kiss? QUESTION: How can you measure what people learn? QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning?

Not Your Father’s ROI

Jay Cross

The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Traditional ROI.

ROI 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Favorite 2009 posts on Informal Learning Blog

Jay Cross's Informal Learning

Here are the most popular posts on the Informal Learning Blog in 2009. Business Impact of Social and Informal Learning. T o implement social/informal learning infrastructure projects, learning and development professionals need to shift their focus from learning to earning. G et Out of the Training Business , my most recent column for Chief Learning Officer, called for the abolition of corporate training departments. Learning.

How to evaluate social and informal learning

Jay Cross

Dan Pontefract had a great post on TrainingWreck about the inadequacy of the Kirkpatrick model in a world where learning is increasingly collaborative and networked. Dan takes the logic further than I did last week in my post on how to assess learning initiatives. Increasingly, learning is migrating from events (think “workshop&# ) to processes (think “social learning&# ). Kirkpatrick is about push, not pull, learning.

Jay’s latest book focuses on social & informal learning in the cloud

Jay Cross

Subtitled Informal Learning in the Cloud , this edition focuses on social learning and implementing web 2.0 What can we do to improve this informal learning?…23. Rethinking Learning in Organizations…30. Informal Learning …36. Genesis of the Informal Learning Poster …37. Become a Chief Meta-Learning Officer…93. Centre for Learning & Performance Technologies.121.

Concise take on using informal learning for profitability

Jay Cross

Eavesdrop on a concentrated telephone interview avec moi on how to leverage the informal to improve business results. It’s worth it: I can show the ROI. Thirteen minutes long, and you can bail after five. Paris-based Marc Tirel interviewed me on Skype. He made this recording and shared it in a private session with management of a major bank in France. Marc’s a pal. All we did was hit the recording button on Skype and have at it. As you can see, it’s conversational.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. Kirkpatrick's Level 3: Improving the Evaluation of E-Learning Level 3 evaluations measure whether the there was an actual transfer of learning to the actual work setting. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast.

ROI 110

Informal Learning Blog » The income statement isn’t

Jay Cross's Informal Learning

How to support informal learning

Jay Cross's Informal Learning

Cross is a champion of informal learning, Web 2.0, He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix three decades ago. They are currently refining informal/web 2.0 learning management approaches that accelerate performance. Moreover, Cross has keynoted such conferences as Online Educa (Berlin), I-KNOW (Austria), Research Innovations in Learning (U.S.),

Formalizing and Investing in Informal Learning

Tony Karrer

I just saw a post by David Wilson - Real metrics on Informal Learning that asks about a subject that we would all like to know. Is investing in informal learning effective? This is a fascinating subject for me, because it leads us straight into The Paradox of Informal Learning (Form of Informal?) - which is basically that once you put form and structure to informal learning and try to support it in an organization, it becomes more formal.

Informal Learning Blog » Get them to RTFM

Jay Cross's Informal Learning

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

It’s time to help the C-Suite – aside from Peter Aceto and other learning savvy and employee engagement focused C-Suite leaders – to appreciate and understand that organizations don’t do training anymore. Sure, for the purists and traditionalists in the learning space who are hell-bent to ensure the ‘sage on the stage’ continues, I’m certain they will scoff at the very mention of trying to erase the term training from Oxford’s illustrious dictionary.

eLearning is not the answer

Jay Cross

In that first wave of eLearning, venture capitalists and the learning industry saw fortunes to be made by replacing instructors with computers. We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. Well-executed eLearning makes learning more accessible but it’s rarely going to double or triple one’s return on investment.

eLearning is not the answer

Jay Cross

In that first wave of eLearning, venture capitalists and the learning industry saw fortunes to be made by replacing instructors with computers. We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. Well-executed eLearning makes learning more accessible but it’s rarely going to double or triple one’s return on investment.

Reducing email

Harold Jarche

The ROI for social media in business is quite obvious: reducing wasted time. That’s how we can also find the time for networked learning. Informal Learning PKMI noted last year that workers waste a lot of time doing useless activities, like managing unwanted communications, and suggested that the cause of the problem, digital overload, was also the potential solution: social media.

ROI 180

8 Dirty Words

Jay Cross's Informal Learning

L ast year I led workshops in London, Madrid , San Jose, Quebec, and Berlin on how to sell social networking and informal learning to senior management. Here we go: Learning is a dirty word because executive managers have a hard time hearing it. Learning taints the conversation. I changed the name of my new book from Informal Learning in the Cloud to Working Smarter. Increasingly, learning takes place on the job. CLO online edition. Dirty Words.

ROI 179

Overcoming Bipolar Thinking

Jay Cross's Informal Learning

Learning is a continuum of degrees of formality • BY JAY CROSS. In the five years since the publication of Informal Learning, I’ve become the Johnny Appleseed of informal learning. Informal learning is older than civilization. My contribution has been pointing out that overemphasis on formal learning in organizations is dysfunctional, uneconomic, bad business, and not a whole lot of fun. Learning, however, is not either-or.

ROI 136

Finding the time for networked learning

Harold Jarche

Find information. Approximately 14 percent of SMB Knowledge Workers’ time is spent: Duplicating information (e.g. Finding the right information faster can be addressed individually through frameworks like networked learning ( personal knowledge management ). Finding information, plus the remaining four activities can be made more effective and efficient through social networks. The ROI for social media in business is pretty obvious: reducing wasted time.

Training Evaluation: a mug’s game

Harold Jarche

Dan Pontefract is quite clear in Dear Kirkpatrick’s: You still don’t get it : Let me be clear – training is not an event; learning is a connected, collaborative and continuous process. It can and does occur in formal, informal and social ways every day in and out of your job. The ‘event’ is not solely how learning occurs. Event-based instructional interventions, or the course as learning vehicle, is an outdated and useless way to look at workplace learning.

Internet Time Blog » Upcoming presentations

Jay Cross

Friday’s Finds #7

Harold Jarche

From the Twitter files this past week: via @c4lpt - 10 Strategies for Integrating Learning and Work (part 3). ROI: Productivity in a Networked Era: Not Your Fathers ROI CLO article. Tags: Communities Informal Learning via @1ernesto1 - Cheater or Collaborator? via @johnsgunn - Canadians have no legitimate expectation of privacy when they use the Internet. via @kdwashburn - Florida school boosts achievement by jettisoning textbooks.

ROI 100

10 pieces of advice on the web, workflow, & learning

Jay Cross's Informal Learning

After a lengthy hibernation, Learning Light ’s eLearning Centre rides again! From a press release yesterday: Learning Light has now launched the new look and feel e-learning centre. The e-Learning Centre is a free information resource for learning and development professionals and e-learning developers. Jay Cross pushes the envelope again on e-learning. Emergent learning a new view of e-learning.

The Evolving Social Organization

Harold Jarche

To compensate for its complicated processes, the enterprise attempts to shift to another paradigm, and tries to become a learning organization, putting significant effort into training. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working. Learning Organization. Learning from these social interactions is a key to business innovation.

Future of Learning as a Business #4

Harold Jarche

For Session 4 of today’s LearnTrends event Dave Wilkins , Learn.com , led off on the subject of social learning and the challenge of the concept as opposed to the technologies. He also mentioned that there exist several ways of measuring ROI for social media, you just have to look for it. Tags: Informal Learning

ROI 126

Quotes from 2010

Harold Jarche

charlesjennings “ROI on social learning? Catherine Lombardozzi – “One of my favorite quotes is from Kent Seibert: ‘Reject the myth that we learn from experience and accept the reality that we learn by reflecting on experience.’. Most of what we know we learn from other people. via @HealthCareerPro “I am always ready to learn although I do not always like being taught.” ~ Winston Churchill. Communities Informal Learning NetworkLearning

ROI 141

Reflecting* on the second half of 2009

Jay Cross

* If you are not reflecting, you are not learning. Here are some things I learned from in the past six months. The Flip UltraHD camcorder is a breakthrough learning device. Here’s a sample: I continued to experiment with learning video. Ellen Wagner summarizes the Future of Learning Technology. Eileen Clegg explains Visual Learning. We are outspoken advocates of curriculum-free, interactive, self-service learning. Learning is Not Enough.

ROI 92

Twitter potpourri

Harold Jarche

c4lptnews Leveraging Human Networks to accelerate learning | CLO magazine. KathySierra Cut a few prime-time ads, use the money to hire fabulous usability & instructional design team to craft/implement a spectacular user learning “strategy&#. On calculating ROI for human activities (economics, learning, marketing, etc.) Tags: Communities Informal Learning Technology

Dust-up at Training Zone

Jay Cross

Jay Cross, the man who coined the term ‘elearning’, believes the web is revolutionising the way we learn. Not through the kind of elearning of the 1990s but via the explosion of online communities which effectively democratise the way we learn. Cross believes the era of traditional course-led training is coming to an end and that informal, social learning is the way forward. Mike Levy interviews the guru of new learning approaches.

Friday’s Finds #5

Harold Jarche

The Real ROI of Social Media : “But maybe we’re looking at the wrong ROI to start with – instead of return on investment, perhaps we should be more worried about the Risk of Ignoring.&# Tags: Communities Informal Learning

ROI 100

On-job support is critical

Harold Jarche

I don’t usually get information about training and performance improvement in the Wall Street Journal but this article clearly spells out the benefits of linking training directly to the workplace. In Lessons Learned , Harry Martin describes two cases and provides several links for further reading. If you’re looking for better ROI for your training initiatives, the best place to put your effort may be AFTER the training

ROI 100

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?

Xyleme

. Is your company''s learning and development strategy wedged between a rock and hard place? In one of our recent posts, " Why you need to take a Google Analytics approach to measuring learning ," we lay the foundation of our perspective regarding L&D''s constant battle for greater relevance in business strategy and planning. In short, learning and development organizations and departments are suffering from an analytics crisis. Measuring learning isn''t a priority.

e-Clippings (Learning As Art): "Did You Know 2.0" (shifthappens)

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « 8 Random Facts Meme (via Karyn Romeis) | Main | Random Surrealism Generator » August 03, 2007 "Did You Know 2.0" (shifthappens) MUST SEE video from shifthappens. and check this one as well e-Places to visit copyright game studies anthropology mobile learning e-learning things you should read stat counter View My Stats kaboodle Oehlerts Book.

Conferences can be better, a whole lot better

Jay Cross

I concluded that: Flipping conference presentations can vastly improve learning outcomes. The cliché is that you learn more in the hallways than in the classrooms. As in the workplace, informal learning at conferences has more impact than formal learning. The traditional building block of formal learning at conferences is a session. Conference goal: co-learning.

Future of Conferences: Why People Attend

Jay Cross

Participants attend conferences to network and to learn. Gather information about products, techniques, trends. Learn techniques and practices to apply back home. Learn the basics of L&D from experts. Learn a particular skill to apply back home. Form opinions on Big Data, informal learning, LMS, Open API, MOOCs, and other buzz-topics. Basic foundation skills for those new to the field: ROI, design, media.

Upcoming presentations

Jay Cross

I plan to talk about the ROI of informal learning. Two dozen top talent management professionals hunker down in Tiburon, California, to take the pulse of talent management, network professionally, and learn some new tricks. Corporate Learning: Trends and Innovations. Fall 2008 CLO Symposium. Measuring Success: Learning’s Positive Impact on Business. September 24-26, 2008, Del Coronado, San Diego. Future of Talent. October 12-14, 2008.

ROI 90

Businesses must assess the quality of learning

Jay Cross's Informal Learning

Odd as it seems, budget decisions about corporate learning rarely take the quality of the outcomes into account. Bean counters treat learning as if it were binary, present or not, when in fact learning outcomes are highly variable. You know in your gut that some learning experiences are exhilarating; they impart lessons that will be with you for decades; they’re challenging but fun. The benefits of the learning are not entered into the ledger. Have a beer.

ROI 90

CCLD KSEN Workshop follow-up

Harold Jarche

Tweet We discussed social learning in the enterprise today with an interesting case study on social learning (without technology) by PwC. Article on PKM and working smarter through networked learning. Jane Hart’s Directory of Learning Tools 2011 (13 categories). Jane Hart: Examples of the use of social media and learning (By technology and types of learning). Jane Hart: 100+ Examples of the Use of Social Media in Learning.

PKM 144

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

I spoke at the Global Learning Summit in Singapore last week where I listed the trends that I see emerging around the world that will have wide-ranging effects on corporate learning. I was controversial and tried to offer a different slant on what is emerging as best practice in learning. Most corporate learning remains traditional, formal, and follows patterns laid down decades ago by firms such as GE and IBM. ROI is the holy grail of training professionals.

Trends 143

Conversation + Twitter

Jay Cross's Informal Learning

This morning, Mark Sylvester and I conversed online about informal learning. I think she talks about it in The Power of Mindful Learning. The classic informal learning story from Xerox is the utter failure of their fancy-dancy national learning center. Repair people learn to repair these incredibly complex, balky machines from one another. This fueled the Eureka project at PARC and the founding of the Institute for Research on Learning.

Learning is the Work

Harold Jarche

Learning & Development is still stuck in the course paradigm [multi-way discussion]. Courses are buggies; obsolete learning vehicles for the Internet. Back-to-front e-learning via @BFChirpy. Work context, therefore, represents our greatest opportunity to leverage informal learning. Next time someone asks for the Return on Investment (ROI) of [social learning?] … I’ll kindly ask them to listen to @dmscott’s epic rant on ROI.

ROI 130

iPad & eBooks: A Game Changer for Blended Learning

Xyleme

Home > Single Source , Standards > iPad & eBooks: A Game Changer for Blended Learning iPad & eBooks: A Game Changer for Blended Learning March 25th, 2010 Goto comments Leave a comment I was on Nigel Paine’s blog on Friday when I saw and commented on his post The Mash-up Begins. While training departments have been busy spending ridiculous amounts of time and money converting these training materials to e-Learning, Steve Jobs has (surprise!)

eBook 136

Twitter Digest for 2011-05-07

Jane Hart

What Is The ROI Of A Conversation? Join me, @ charlesjennings and David Jennings for a free ALT/eLN webinar, Making the most of informal learning on 24 May [link] #. link] #. Twitter in the classroom – the sequel, from The New York Times [link] #. RT @ dmlcentral : Classroom Salon: a new social networking app that taps the collective intelligence of groups. link] #. RT @ socialmedia2day : Life Without Twitter – An Infographic | Social Media Today [link] #.

Financial Investment

Tony Karrer

Should learning organizations make a financial investment in new forms of learning? A fantastic comment by Bill Brantley on my post Metalearning : Before you start defining metalearning, you need definitions for: formal learning informal learning social learning collaborative learning personal learning that are more than just marketing buzzwords. What should a VP Learning / CLO present to the executive team?

ROI 100