Informal learning, the 95% solution

Harold Jarche

Tweet Informal learning is not better than formal training; there is just a whole lot more of it. It’s 95% of workplace learning, according to the research behind this graphic, by Gary Wise. In this context, only training professionals were allowed to talk about learning.

Informal learning is a business imperative

Harold Jarche

These characteristics of jobs and work environments call for different approaches to training and development.” [see I connected this to the whole notion of simpler work getting automated and outsourced usingTom’s framework. complexity Informal Learning Work

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Informal Learning 2.0

Jay Cross

Published in Chief Learning Officer, August 2009. Informal Learning 2.0. Corporate approaches to learning have to change, as well. Organizations that don’t learn can’t keep up. It’s learn or die. Increasing customer loyalty though learning.

strategic transformation of workplace learning

Harold Jarche

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? Strategic transformation is more than changing what you work on.

50 suggestions for implementing 70-20-10

Jay Cross

Sharing 50 suggestions on putting 70-20-10 to work has consumed five posts spread over two months. Post 1 People learn their jobs by doing their jobs. Knowledge work has evolved into keeping up and taking advantage of connections. We learn to do the job on the job.

Notes from 2004

Harold Jarche

In 2004, I posted for the first time, “Learning is business, and business is learning – finally.&#. have more potential and utility in this medium [the web] than centralized systems such as LCMS (learning content management systems)&# [The year before I had been working for a company selling an LCMS]. as well as: “I find that there is still a lot of snake oil being sold as e-learning. The rubber ball is work.

Work is learning, learning work

Harold Jarche

My Twitter bio reads, “ Work is learning, learning work – that is all Ye know on earth, and all ye need to know [apologies to Keats ]. Some call it the knowledge economy or perhaps even the learning age.

Active sense-making

Harold Jarche

Yesterday, during my presentation on personal knowledge management to IBM BlueIQ I was asked about the role of blogging in my own sense-making processes. These are my half-baked thoughts which I make public in order to share and to learn. Tags: Informal Learning PKM

leadership is learning

Harold Jarche

About 10 years ago I worked on a project with nursing staff as they changed their basic care model from one that was patient-centric to a model where “nurses engage the person/family to actively participate in learning about health” The McGill Model of Nursing is learning-centric.

beyond the reach of automation

Harold Jarche

Here are some thoughts on how the increasing automation of knowledge work can be addressed by a new approach to organizational leadership. Any work that is routine will be automated. Jobs that only do routine work will disappear. democracy at work.

Social learning is for human work

Harold Jarche

This past week I came across the theme of the changing nature of work several times. As computers transcend many human capabilities and work is dehumanized , we must focus on the skills and abilities where humans excel beyond any imaginable machine capability. SocialLearning Work

Talent vs Labour

Harold Jarche

In the NYT article, Roger Martin, author of “ Fixing the Game: Bubbles, Crashes and What Capitalism Can Learn from the NFL “, talks about basic labour getting automated and outsourced , a popular theme on this blog. Through the 1970s, owners moved jobs to Sun Belt right-to-work states.

Quotes from 2010

Harold Jarche

jonhusband “Unfortunately, HR is the home base for the management practices based on old mental models about work & motivation. not synched with networked work”. faboolous “Knowledge work thus requires that each party offer something with no guarantee that they will get anything specific in return”. charlesjennings “ROI on social learning? Most of what we know we learn from other people. Communities Informal Learning NetworkLearning

Instructional or Formal; whatever

Harold Jarche

I used this chart, developed a few years ago, to explain in a simplified way the differences between Learning Interventions and Instructional Interventions. Informal learning would be another name for non-instructional. Tags: Informal Learning InternetTime

mastery and models

Harold Jarche

Personal Knowledge Mastery. The five disciplines necessary for a learning organisation are: Personal Mastery. Team Learning. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years. Sensing is how we personalize information and use it.

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The marginalized training function

Harold Jarche

Tony Karrer clarifies his comments about traditional training becoming “marginalized&# , which is worth a full read but I’d like to pick up on this comment: If you look at what makes a good situation for formal learning: Large Audience.

Being social for learning and performance

Harold Jarche

Tweet Social learning has been a theme here for some time [my first post on the subject in 2005: from e-learning to s-learning ]. Recent research by CMU, MIT & Union College shows that being social is also a key to group performance: That collective intelligence, the researchers believe, stems from how well the group works together. How often do people work in total isolation today? Learning from these social interactions is a key to business innovation.

Fluctuating support networks

Harold Jarche

Judith passed on a couple of papers which I found most interesting, as she has looked deeply into the theory behind the need for what I would describe as social learning networks. As an informal response to the formal organization, fluctuating support networks deviate from the conventions of the formal organization and provide network members with a venue for fulfilling unmet social and psychological work-related needs.

Ten reasons

Harold Jarche

“What sort of learning process takes place in the minds of learners when using Twitter?&# Just saying communication, keeping up to date, exchanging information is not enough for these doubters. It may seem ludicrous to suggest it but how do we link social learning with the bottom line? Social media are an extension of the Internet and the Web, and are becoming embedded in our work and leisure time. Your teams already share knowledge effectively.

Leveraging collective knowledge

Harold Jarche

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise locators) and now to Collective Knowledge (social media). The illusion of knowledge. Each person’s knowledge needs and knowledge use are unique.

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Working Smarter eFieldbook $12

Jay Cross

Point your smart phone at a QR code, and you’ll be led to a location on the net with more information. In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Informal Learning.

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Social Learning doesn’t mean what you think it does: PART TWO

Jane Hart

Yesterday, in my first posting on this topic, I showed how “social learning” is not just about a new training trend or about adding social media into the “blend&# or acquiring the latest Social Learning Management System, but a fundamental change in how we need to view workplace learning.

The Evolving Social Organization

Harold Jarche

Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. However, knowledge, and the acquisition of new knowledge, are still key factors for innovation and effectiveness.

Social Learning, Complexity and the Enterprise

Harold Jarche

Tweet The social learning revolution has only just begun. Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~

Not Your Father’s ROI

Jay Cross

The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. They subvert hierarchy because previously scarce resources such as information are available to all.

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Workscaping, part 1 of n

Jay Cross

T oday CLO magazine’s Deanne Hartley interviewed me for an upcoming story about micro-learning. People naturally learn in small chunks. Not quite micro-learning, but a step in that direction. In time, the words will migrate into the Working Smarter unbook.

Transparent work

Harold Jarche

Sending out a clear memo (email) may have worked before, but looking for that email or document six months later on some kind of shared intranet drive is another issue completely. Adding an enterprise resource system (LMS, TMS, HRIS, etc) doesn’t help much either, because the enforced knowledge structure makes little sense to the individual worker. What may be considered a knowledge problem is really a transparency one.

Seed, feed, & weed

Clark Quinn

In my presentation yesterday, I was talking about how to get informal learning going. The point, however, is from the point of the view of the learner, all the resources needed are ‘to hand’ through every stage of knowledge work. Courses, information resources, people, representational tools, the ability to tap into the 4 C’s (create, contextualize, connect, co-create). Weed : you may have to help people learn how to participate.

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A framework for social learning in the enterprise

Harold Jarche

A framework for social learning in the enterprise. The social learning revolution has only just begun. Social learning. Why is social learning important for today’s enterprise? Our relationship with knowledge is changing as our work becomes more intangible and complex.

Trends in Learning

Tony Karrer

Someone was just asking me about the big trends in learning and the implications of those trends on corporate learning and development. So, here's a bit of a compilation of some of the things I've been talking about in my blog which points to some of the major trends in learning. And the risk is pretty severe as described in the Business of Learning. Training Method Trends suggests that social learning tools are beginning to take off. vs. Learning 2.0,

ASTD TechKnowledge

Tony Karrer

Better yet, go take a look at: Be an Insanely Great Professional Conference Attendee Better Questions for Learning Professionals Continuing Thoughts on Questions What Questions Should We be Asking? Session Hopping a Practical Guide General Session - New Work Literacies and E-Learning 2.0 These changes are continuously transforming the landscape for knowledge work. As learning professionals, we have an opportunity to take a leading role. Learning 2.0

Performance Support in 2015

Tony Karrer

The Big Question for May is Learning Technology 2015 – it asks what we expect workplace learning technologies to look like in 2015. We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work. tools designed to support learning? Subscribe to the Best of eLearning Learning for updates from this blog and other eLearning blogs

Virtual Presentation – Ten eLearning Predictions for 2010

Tony Karrer

I’m still working on my yearly post that is my eLearning Predictions. Here’s the information: Ten eLearning Predictions for 2010 To kick off the new year, Dr. Tony Karrer is sharing some thoughts on what's going to be happening in the world of eLearning in 2010. and it's long term impact on workplace learning. It is being hosted by the local DC Chapter of ASTD’s Technology Learning Group. s impact on knowledge work and workplace learning.

Changing how people and organizations interact

Harold Jarche

There is little doubt that rigid, hierarchical command and control is not working very well in any field, including its originators: the military and the church. Learn how and why people are connecting, talking and sharing information by doing so yourself.

Learned about Learning in 2009

Tony Karrer

It’s always fun at the end of the year to go back and take a look at what you’ve been working on, what you’ve learned during the year. In June 2008, Work Literacy Launched. I’m convinced that we are all struggling to have our Work Skills Keep Up. During the year, I’ve had fantastic conversations through LearnTrends around SharePoint , Examples and Tour of Different Kinds of eLearning , Social Learning , and the Business of Learning. Learning Event?

Top 100 eLearning Items

Tony Karrer

Using eLearning Learning , I thought it would be interesting to go look what it thinks are some of the top items of all time. Learning 2.0 - The Things How we read online. - Tools Collaborative Learning Using Web 2.0 Mathemagenic " PhD conclusions in a thousand words: blogging practices of knowledge workers Web 2.0 Applications in Learning Rethinking Learning Styles Understanding E-Learning 2.0

Notes from Tallinn

Stephen Downes: Half an Hour

Notes from the April 11 talks at the Learning in a Digital Age Conference in Tallinn, Estonia. touch tools - intuitive interface - natural gesture - connected to learning network - learning is changing - Alec Couros slides - consume, remix, organize, share - sixth - wikipedia is untrustworthy - can you trust what you read online? Learning and biology - is there something that we've forgotten to notice? The internet was about information exchange, for selling goods.

Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote. Can Cisco-style collaboration really work outside of Cisco? How Cisco’s CEO John Chambers is Turning the Tech Giant Socialist , by: Ellen McGirt.

Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote. Can Cisco-style collaboration really work outside of Cisco? How Cisco’s CEO John Chambers is Turning the Tech Giant Socialist , by: Ellen McGirt.

Reflecting on the first half of 2009

Jay Cross

MacWorld : learning infrastructure and social network infrastructure are converging. I was coincidentally walking by a presentation by Clive Shepherd on the exhibits floor at Learning Technologies in London when he happened to flip my photo and a quote on the screen. Donald Clark, Charles Jennings, and I gave the closing keynote, Learning for Tomorrow, What a Difference a Decade Makes ( pdf , mp3 , mp4 ). All of our energies will go into peer-to-peer, self-service learning.

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