Trending Sources

Has Wells Fargo’s CEO Forgotten How To Lead?

Dan Pontefract

According to the CFPB , employees of Wells Fargo “secretly opened accounts and shifted funds from consumers’ existing accounts into these new accounts without their knowledge or permission to do so, often racking up fees or other charges.”. Photographer: Kimberly White/Bloomberg News.

We need to learn how to connect

Harold Jarche

From danah boyd’s presentation at ASTD TechKnowledge 2013 , on the future of work: But if you want to prepare people not just for the next job, but for the one after that, you need to help them think through the relationships they have and what they learn from the people around them.

Why Organizations Don’t Learn

Jay Cross

Where organic, bottom-up meets corporate top-down. An article entitled Why Organizations Don’t Learn by Francesca Gino and Bradley Staats in the November 2015 issue of Harvard Business Review caught my eye. Don’t work to exhaustion. Take time to just think.

self-organization is the future

Harold Jarche

If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Like democracy, self-organized teams are hard work.

Organizing Talent

Harold Jarche

As Labour, once you learn how to do something, you are able to repeat it. What is becoming blindingly obvious is that Labour is increasingly getting automated which is disrupting how most people have worked for the past century, by doing a job.

Why Corporate Training is Broken And How to Fix It

Jay Cross

Why Corporate Training is Broken And How to Fix It. The Collaborative Organization 12. Traditional training departments cannot build courses fast enough to keep up with the speed of change. Person-to-person instruction is no longer cost-effective. Better to Say.

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New Guide: How To Engage Your Supporters with Social Listening

Beth Kanter

Note from Beth: In the decade or so that I’ve been doing social media, I’ve always been an advocate of the “Listen, Learn, Adapt” approach to doing social and a decade later, it is still very important for success. What You Need To Make Social Listening Actionable.

Organize for Complexity

Harold Jarche

Neils Pflaeging read my ebook Seeking perpetual beta and said that “after reading the book one yearns for more from you about the right learning architecture, about how to develop organizations applying this thinking, about how to build learning programs and infrastructure.”

self-organization and self-reflection

Harold Jarche

“A job is an artifact of a renaissance era scheme to prevent us from creating and exchanging value among ourselves.” The important thing here is that we don’t determine “how” we will reach the goals, we simply decide on the objectives to reach. So how do we do that?

How To Avoid Becoming Addicted To Your Mobile Phone

Beth Kanter

The book is about our behavioral addictions to our smartphones, video games, social media, and email and how to break them. Recently, 60 Minutes did a piece on Brain Hacking or intentionally designing apps so you feel the need to to check in constantly.

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How to Replace Top-Down Training with Collaborative Learning (3)

Jay Cross

The primary thing to bear in mind, says MIT’s Andy McAfee (McAfee), is INATT. Social networks are the ideal platform for the new corporate learning, so let’s briefly examine how they support corporate learning. Connections to friends and colleagues, like Facebook and LinkedIn.

How To Focus When You Work in An Open Office Space

Beth Kanter

In the Happy Healthy Nonprofit: Strategies for Impact without Burnout , my co-author Aliza Sherman and I share a framework to think more broadly about creating a culture of wellbeing in the workplace. And that means saying goodbye to cubicles and fixed seating plans.

A guide to complexity and organizations

Harold Jarche

Via Jay Cross is this amazing synthesis – Organize for Complexity – of how complexity affects our work and the ways in which we can change our organizational structures to account for complexity, instead or adding more complication. I am sure I will turn to it often.

The Leader's Guide to Radical Management: HBR on How to Fix.

Steve Denning

» January 06, 2011 HBR on How to Fix Capitalism: A Bandage on a Cancer Michael Porter, strategy guru extraordinaire , and Mark Kramer have an article in the January 2011 issue of Harvard Business Review entitled How To Fix Capitalism.

How to Use Employee Engagement to Boost Your Business

Luis Suarez

Curating good, relevant content that matters to you is just such a wonderful thing! Take a look into this nearly three and a half minute long video clip under the title of “ How to Use Employee Engagement to Boost Your Business &# to see what I mean.

How to Replace Top-down Training with Collaborative Learning (2)

Jay Cross

Who’s going to be involved? In the Hierarchical organization, employees were the only people who received corporate training. Learning by experienced employees was left to chance. ciency by 20 percent and next to nothing hits the bottom line. Second post in a series.

How to ‘Take One for the Team’

Dan Pontefract

How many you ask? I ventured over to Bing and repeated the exercise. I’ve no idea why there is a gap of 400 million search terms between Google and Microsoft, but either way there are a lot of opinions and there is a lot of content out there related to the term ’team’.

Techniques and Tools: How To Visualize Your Network

Beth Kanter

Earlier this month I was lucky enough to attend the CATechFest in LA designed and expertly facilitated by Aspiration. Ari Sahagun , a consultant who works with social justice groups on network visualizations, called for a group to discuss Network Mapping and Visualization.

How to make money from crowdsourcing: A framework for Crowd Business Models

Ross Dawson

While crowdsourcing is clearly a fantastic way for organizations large and small to get access to unparalleled resources and scale their operations, it is also increasingly central to many companies’ business models.

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How To Squeeze Social Media Into Your Day When It Isn’t A Full-Time Job

Beth Kanter

How long can you pay attention when working online before your mind wanders? According to the Statistic Brain site list of attention span stats , in 2000 we had a 12 second attention span compared with an 8 second attention in 2013. According to a Daniel J.

Creating More Intelligent Organizations

Irving Wladawsky-Berger

The CCI was founded to study how new communications technologies are changing the way people work together. collaborating via the Internet, in order to understand how to best. organize these collaborations and enhance them with innovative IT-based.

How To Make Sense of Your Social Media Metrics

Beth Kanter

” Each organization is working on an action learning project that is a small, doable measurement project that applies the frameworks and steps in the book. These small steps add up to good, hopefully sustainable organizational habits over time.

How To Train Your Attention and Be Effective When Working Online

Beth Kanter

How long can you pay attention when working online before your mind wanders? According to the Statistic Brain site list of attention span stats , in 2000 we had a 12 second attention span compared with an 8 second attention in 2013. According to a Daniel J.

The learning organization: an often-described, but seldom-observed phenomenon

Harold Jarche

This post is in response to the Adidas Blog Carnival on a New Way of Working and Learning and more specifically responding to the question, “What should a true learning organisation look like?” Narration of work and transparency are easy, compared to sharing power.

The Coherent Organization

Jay Cross

We encourage clients to get their people to narrate their work, through blogs or other sharing media, for a number of reasons. If you are a blogger, you know how blogging makes you reflect on your experience and draw conclusions. What’s more, if you are transparent about what you’re doing, your colleagues and acquaintances will know when and how to lend you a hand. We’re each teasing out the meaning of what we call the Coherent Organization with models.

The new shape of organizations?

Clark Quinn

As I read more about how to create organizations that are resilient and adaptable, there’s an interesting emergent characteristic. While I haven’t had a chance to think about it at scale, like how it would manifest in a large organization, it certainly bears some strengths. Innovation, which tends to get stifled in a hierarchical structure, can flourish in this more flexible structure.

Delta Airlines Shows How to Apologize

Bob Sutton

and who have urged me to start blogging again. Then I will start talking about it -- this book has been quite an adventure and we are already talking to a lot of different groups about the main ideas. Please allow three business days for the miles to appear.

How to support informal learning

Jay Cross's Informal Learning

His calling is to help business people improve their performance on the job and satisfaction in life. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix three decades ago. Interview.

How to Use Design Thinking to Improve Your Nonprofit’s Digital Strategy

Beth Kanter

Last week, I was lucky enough to participate in a brainstorming meeting at a foundation that was developing a strategy for its digital platforms (web, social, mobile, etc). The process was facilitated byPeter Maher, founder and CEO, of Luma Institute.

PBS: How to fix America? First, diagnose the problem right.

Steve Denning

Start with the heart » December 21, 2010 PBS: How to fix America? PBS has an interesting site entitled “ How to Fix America ” The introduction reads: “Not to overstate the obvious, but America is having a pretty tough go of it these days.

How to get ahead: 5 questions for Joel Garfinkle

Dan Pink

Not everyone craves the proverbial key to the executive washroom, but nearly everyone wants to have influence in their workplace, have others think well of them, and attain success in a way that’s meaningful to their lives. Many people are afraid to ask for constructive feedback.

How To Easily Repurpose Your Content for Social Channels

Beth Kanter

Your organization uses an editorial calendar to plan out content for different channels, but there is still need the need to optimize it for different channels and do that efficiently. Optimizing your content for social channels does not have to be labor intensive.

How To Facilitate Leadership Development In Your Nonprofit As Part of Doing the Work

Beth Kanter

People are so busy doing the work that they don’t have time to go off-site to take a class or sign up for an online course. ” While eager to learn, they may be overwhelmed, distracted, impatient, and likely to be not tethered to a physical location or computer desktop.

How to replace top-down training with collaborative learning (1)

Jay Cross

In the pursuit of trying to ?x Companies paid them to follow instructions and do the same thing over and over again. Companies rely on them to solve problems, delight customers, and stay ahead of the game. rst century employees have to do complex, unpredictable work.

Organization Chart Collapses

Nine Shift

So fun to witness the collapse of the Organizational Chart and dominance of the Network. We were at an organizing meeting for a citizens election organization in the recall election of our Tea Party state senator. The participants were discussing how to structure the informal organization.

Learning How to Learn

Kevin Wheeler

can say that Muad’Dib learned rapidly because his first training was in how to learn. This quote from the well-known science fiction novel Dune underlines the difficulty anyone in the corporate university, education, or training arena has to face. One that comes to mind is Apple.

How to avoid being “nextflixed”: 5 questions for Saul Kaplan

Dan Pink

That’s all he seems to think, talk, and tweet about (with occasional detour for Boston sports teams.) ” Could you explain a little bit about what it means to be “netflixed”? Today all companies, even Netflix, are vulnerable to being netflixed.

Communication Nation: Visual thinking practice: How to draw a stick dog

Dave Gray

As individuals and as a species, I believe we will be happier and more productive if we can improve our ability to communicate. This blog is dedicated to that effort. 16 October 2007 Visual thinking practice: How to draw a stick dog stickdog , originally uploaded by dgray_xplane.

How to Write Articles and Essays Quickly and Expertly

Stephen Downes: Half an Hour

Introduction: Four Types of Discursive Writing From time to time people express amazement at how I can get so much done. For example, I am writing this item as I wait for the internet to start working again in the Joburg airport departures area. But part of it is a simple strategy for writing you essays and articles quickly and expertly, a strategy that allows you to plan your entire essay as you write it, and thus to allow you to make your first draft your final draft.

Grand Unified Theory of Service Design, Systems Design, and Organization Design

Adaptive Path

Jeff Sussna is an internationally-recognized systems thinker and IT expert, combining engineering expertise with an ability to bridge business, creative, and technical perspectives. I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. The opportunity to cross-pollinate ideas and engage with new kinds of people is really interesting to me. I’ve come to believe that they are more and more inseparable.