Jay Cross's Informal Learning

APRIL 19, 2009

What is April Learntrends ? Learntrends is a series of online conversations among people with an interest in improving the process of learning in corporations and government. It’s the April installment of Corporate Learning Trends and Innovation. Who may attend? Learntrends welcomes anyone interested in organizational learning. We are expecting a diverse mix of newbies, old hands, managers, practitioners, specialists and generalists.

FAQ 90

FAQ Survey Trends Informal Learning 90

Jane Hart

OCTOBER 1, 2014

Six FAQs, Bob […]. This is a quick post this month (as I do my usual must-reads of the previous month). This month I am simply going to point to 5 posts that I came across last month that might make you think. All my tweeted links from September appear here.) “How How can you motivate workers? You can’t.” Social learning

FAQ 162

FAQ Social Learning 162

Doc Searls

FEBRUARY 4, 2009

Here’s the FAQ. Just noticed Blogrunner , which looks like a mash of Technorati and Google News. The brief About: Blogrunner is a news aggregator from The New York Times that monitors articles and blog posts and tracks news stories as they develop across the Web. Below that is a link to its blog.

FAQ 100

FAQ Journal Blogging News 100

David Weinberger

APRIL 18, 2013

Here are some links: StackLife DPLA: [link] StackLife Harvard: [link] The DPLA press release: [link] The DPLA version FAQ: [link]. I’m very proud to announce that the Harvard Library Innovation Lab (which I co-direct) has launched what we think is a useful and appealing way to browse books at scale. This is timed to coincide with the launch today of the Digital Public Library of America. Congrats, DPLA!!!).

Library 198

Library FAQ Press Release Repository 198

Harold Jarche

JUNE 25, 2019

FAQs: This is where Frequently Asked Questions get documented. In meetings, bloody meetings I covered some common issues with how meetings are conducted and also provided some ways to address these. Another form is the silent meeting , put forth by David Gasca at Twitter and used at Amazon as well. These meetings are based on the common phenomena that most attendees do not read material in advance and that a slideshow is not the best way to convey complex information.

Meeting 207

Meeting FAQ Types Twitter 207

Harold Jarche

APRIL 19, 2012

Mark used a wiki to capture 85 questions (and answers) in an FAQ for new-hire dentists. Any initial mistakes were corrected and now these FAQ are on a Yammer page for easy access. Last year, I looked at new hire practices and found some interesting methods: Ensuring new hires understand the shadow or informal part of the organization through the use of tools such as network maps (Jon Katzenbach, Senior Partner of Booz & Company, author of The Wisdom of Teams).

FAQ 219

FAQ Yammer Delicious Wiki 219

Clark Quinn

SEPTEMBER 22, 2008

During my presentation last Thursday that was an introduction to eLearning 2.0 as part of an online event for the eLearningGuild, I mentioned a few common ways that I've seen eLearning 2.0

Examples 197

Examples eLearning Wiki WebEx 197

David Weinberger

NOVEMBER 28, 2010

Had I not magically missed the question in the FAQ that addresses the issue, I could have saved myself 58 minutes of a Sunday morning. PDAnet rocks when you remember to reading the effing FAQ. I spent about an hour this morning trying to get PDAnet to work on my MacBookPro the way it once did. PDAnet allows you to use your mobile phone as a modem.

FAQ 122

FAQ List Security Network 122

David Weinberger

NOVEMBER 4, 2012

For a different reading, see the the incredibly smart Peter Norvig’s election FAQ.). If when the votes are counted you feel betrayed because you were told “Your vote counts!” ” but it turns out that the election would have gone the same way even if you had stayed home, I understand. If you take “Your vote counts” as really only being true when your vote determines an outcome, then in my lifetime of voting, my vote has never counted.

FAQ 135

FAQ Feed Twitter 135

Clark Quinn

AUGUST 26, 2008

Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. I've been a long-time believer in EPSS and ePerformance.

FAQ 151

FAQ Firewall Repository Wiki 151

Andy McAfee

JANUARY 4, 2012

Some basic information is here , and a FAQ is here. Do your new year’s resolutions include changing direction in your career? Acquiring incredibly valuable new skills? Challenging yourself? Being part of a high-powered team? If so, you could join the military, or apply to the MIT Sloan PhD program in information technology. I’m here to advocate for the latter.

FAQ 176

FAQ Statistics Price Data 176

Harold Jarche

MARCH 1, 2020

Build a robust back office that offers training, toolkits, and FAQs. I have been working and learning remotely since 2003, when I became a freelancer. I live in a fairly remote location — Atlantic Canada — away from major metropolitan hubs.

FAQ 201

FAQ Policies PKM Library 201

Charles Jennings

JANUARY 3, 2016

Beyond the ‘adding’ step there are others; e mbedding learning in work (through approaches such as performance support, checklists, FAQs and many other methods); e xtracting learning from work (through reflection, learning logs, work narration, personal micro-blogging and many other methods); and s haring learning with work colleagues (through ‘working out loud’, ‘showing your work’ – see Jane Bozarth’s great book of the same name , storytelling, team reviews and many other methods).

Course 168

Course FAQ Module Workflow 168

Beth Kanter

SEPTEMBER 26, 2013

A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience. Photo by Andrew Watt. I’m a list maker!

List 54

List Content FAQ Tips 54

David Weinberger

APRIL 28, 2010

Oregon has signed a deal with Google that enables any school district to provide Google Apps for Education [ faq ] for free to its students and teachers. This includes Google Gmail, Calendar, Contacts, Sites and Pages, Talk, Video, Groups, Docs, and Postini email management. Google Apps for Ed lets the school district use its own domain names rather than Google.com.

System 133

System Education FAQ Google Docs 133

Tony Karrer

SEPTEMBER 7, 2007

In the meantime, a couple of ideas for where you can find other similar kinds of descriptions of eLearning interactions: Look at Articulate product - tabbed interaction, process, timeline, pyramid diagram, labeled graphic, interactive FAQ, media tour, circle diagram, guided image, FAQ and more. BJ Schone has published a nice little eBook and has an associated blog that provides some interactions that can be used in eLearning that will make the learning more fun and engaging.

eBook 102

eBook FAQ eLearning Diagrams 102

Jay Cross

NOVEMBER 7, 2009

Simple FAQ shaves 10% off customer calls and improves quality of service, saving $3,000,000 a year in salary costs alone. This month’s Big Question is one that I’m asked all the time. How do you cost-justify social learning initiatives? Social learning is no different from other business investments. You don’t sell the tools; you sell the business value of the project. Does it increase revenue? Cut costs? Improve service? Speed things up? How much?

FAQ 102

FAQ Metrics Cost Wiki 102

Beth Kanter

NOVEMBER 13, 2018

You can find tips and tricks for crafting winning stories and getting out the vote in the FAQ section on the #MyGivingStory site. I am thrilled to be a judge for #MyGivingStory 2018! So, of course, I want to encourage you to share your giving story and compete for cash grants for your favorite nonprofit organization. MyGivingStory is a social media storytelling contest that fosters a public conversation about giving and inspires more people to give.

FAQ 36

FAQ Tips Organization Video 36

David Weinberger

JUNE 14, 2011

In addition, during the course of one of the sessions (on “Explaining LOD-LAM&# ), a few of us began constructing a FAQ. I just wrote up an informal trip report in the form of “take aways&# from the LOD-LAM conference I attended a cople of weeks ago. Here is a lightly edited version. Because it was an unconference, it was too participatory to enable us to take systematic notes.

Data 143

Data Library FAQ Proposal 143

Jay Cross

JANUARY 3, 2011

Description Installation Faq Screenshots Changelog Stats. I’m simplifying and cleaning up my sites for the new year. I’m not quite finished weeding this online garden, but things are a lot more tidy than last week. I’m particularly happy with the way the Stocks & Flows page is turning out. My home page is less cluttered but still suffers aesthetically. Who’s got a site worth stealing ideas from? What are your “Oh, wow&# favorites?

FAQ 104

FAQ Facebook Search Twitter 104

Tony Karrer

JULY 10, 2006

Web Site - Use Wiki software or similarly easy to use tool to keep an up-to-date site where you minimally have pointers to your reference materials and training materials, FAQs, list of expert practitioners, and dates/times of office hours. Update your FAQs - After each office hour, quickly make modifications to the Wiki. Ideally, you solicit expert practitioners to make updates to the web site including the FAQ. Great post by Dave Lee - The Learning Circuits Blog: We're #3!

FAQ 100

FAQ Training Metrics Wiki 100

Dan Pontefract

MAY 6, 2012

see the FAQ of edX – no Harvard or MIT recognition comes with a completed course nor are any credits issued ) If the courses are free, and they lead to nothing more than a certificate of completion ( affiliated by no university whatsoever ) students may want an actual official degree or designation from one of the Academic institutions at some point for their efforts.

FAQ 208

FAQ Course Search Data 208

Doc Searls

APRIL 10, 2011

This piece by Chat Catacchio points to Twitter’s Rate Limits FAQ. The first time I went to Twitter this morning, I got this: Before that, the computer had been asleep all night. I still haven’t tweeted anything this morning. There must be some meaning behind the message, but the message itself says nothing useful. When I’ve seen this before, I thought perhaps Twitter in my browser had been hitting the API too hard for updates or something.

Twitter 162

Twitter FAQ Products Productivity 162

Jay Cross

MARCH 2, 2012

Social L&D optimizes learning by making it easy for workers, novices and old hands alike, to find the information they need from FAQs and knowledge bases or from coaches, experts and peers. If you’re not plugged in and running fast at work, you’re falling behind. Continuous improvement. Business people face more and more novel situations every day. You have to be learning continuously to deal with the onslaught of unfamiliar, complex problems.

FAQ 131

FAQ Workflow Enterprise 2.0 Metrics 131

Jay Cross

DECEMBER 11, 2014

Let me learn from YouTube, an FAQ, or linking to an expert. In his keynote presentation at Online Educa Berlin last week, Howard Rheingold emphasized co-learning. Since the teacher learns more than the student, let’s all be both teachers and students. Esteemed co-learners, your job is to create new co-learning communities. If a group doesn’t exist for facilitate your informal learning, make one. Peeragogy is a set of techniques for collaborative learning and work.

FAQ 159

FAQ Delicious Firewall Facebook 159

Beth Kanter

JUNE 24, 2015

Format: He has organized this resource in a Google document — his slides, FAQ, and links are on one page. Jeremy Caplan is the Director of Education, Tow-Knight Center Entrepreneurial Journalism and an amazing teacher. I’ve never met him face-to-face, but I’ve learned some much from reading and using his curated instructional materials. He recently shared “ Toolsets for Social Media ,” a brilliantly curated collection of tools.

FAQ 58

FAQ Content Resources List 58

Mind Hacks

AUGUST 14, 2018

ASAPbio Preprint FAQ. Open science essentials in 2 minutes, part 4. Before a research article is published in a journal you can make it freely available for anyone to read. You could do this on your own website, but you can also do it on a preprint server, such as psyarxiv.com , where other researchers also share their preprints, which is supported by the OSF so will be around for a while, and which allows you to find others’ research easily.

FAQ 57

FAQ Journal Policies Research 57

Doc Searls

MAY 12, 2018

For a full unpacking of what’s there see the Consent String and Vendor List Format: Transparency & Consent Framework on GitHub and IAB Europe’s own FAQ. In The Big Short , investor Michael Burry says “One hallmark of mania is the rapid rise in the incidence and complexity of fraud.” ” (Burry shorted the mania- and fraud-filled subprime mortgage market and made a mint in the process.).

FAQ 219

FAQ Research Tips Journal 219

Jane Hart

AUGUST 4, 2011

The WebWorker Daily article, referred to at the top of this article, actually went on to stay … “This is an important point to note for IT departments that need to support Millemials: they are prime candidates both for self- help solutions and for collaborative problem-solving and training … Forward-thinking IT managers will gear solutions and policies around those concepts, and engineer FAQs or self-help portals that behave like search, social networks or forums. Tweet.

Network 204

Network FAQ Yammer LinkedIn 204

Tony Karrer

APRIL 19, 2009

Here's the FAQ. I'm not quite sure what Jay was thinking when he decided to do this, but I'm curious to see what happens. He's pulled together a 24 Hour Continuous Learning Event: Conversations about Learning in Organizations He's got folks from around the world who are going to help participate over the course of 24 hours.

Organization 100

Organization FAQ eLearning Informal Learning 100

David Weinberger

JANUARY 12, 2009

Hal points to one company’s faq : Q: I am interested in more detailed and in-depth visit data. Hal Roberts , at the Berkman Center, blogs that he’s found that three suppliers of tools that allow those in China to circumvent the government’s restrictions on the Internet — DynaWeb FreeGate , GPass , and FirePhoenix — are selling information about the behavior of their users.

Data 100

Data FAQ Trends Tools 100

Jay Cross's Informal Learning

FEBRUARY 3, 2010

20 minutes later) I just set up the Jaycross FAQ. Jay: Getting an answer from the Help Desk, asking Twitter friends for an answer, looking at a FAQ on a wiki. Every morning, my email is littered with very basic questions about informal learning. I’ve been ranting about informal and computer-supported learning in organizations for twelve years now. I’m the Johnny Appleseed of networked, social learning. I make 95% of my work available on the net at no charge.

Informal Learning 112

Informal Learning FAQ eLearning Overview 112

Harold Jarche

MAY 11, 2012

see the FAQ of edX – no Harvard or MIT recognition comes with a completed course nor are any credits issued) If the courses are free, and they lead to nothing more than a certificate of completion (affiliated by no university whatsoever) students may want an actual official degree or designation from one of the Academic institutions at some point for their efforts. Here are some of the observations and insights that were shared via Twitter this past week.

FAQ 156

FAQ Analytics Statistics Training 156

Trends in the Living Networks

DECEMBER 14, 2011

PLEASE READ THE FAQ BEFORE APPLYING. The Australian startup scene continues to heat up. Arguably Sydney is already in the top 10 tech startup cities in the world, with activity rapidly growing through this year. The latest news is that the mentor program PushStart (which I participate in as a mentor) is today launching its planned PushStart Accelerator program. I wrote about PushStart and the earlier startup accelerator Startmate at the launch of PushStart.

FAQ 91

FAQ Web 2.0 News Company 91

Jay Cross

MARCH 29, 2015

We’ve looked at blogs, wikis, FAQs, instant messaging, crowdsourcing, sharing ideas, discussion among colleagues, discussion with experts, discussion with customers, learning on demand, chat, prediction markets, outsourcing innovation, communities of practice, subject matter networks, collaboration, expertise location, video learning, podcasts, coaching, use-generated content, experiential learning, mentoring, and peer-to-peer learning.

FAQ 119

FAQ Workflow Informal Learning Training 119

Dan Pontefract

MAY 6, 2012

see the FAQ of edX – no Harvard or MIT recognition comes with a completed course nor are any credits issued ) If the courses are free, and they lead to nothing more than a certificate of completion ( affiliated by no university whatsoever ) students may want an actual official degree or designation from one of the Academic institutions at some point for their efforts. The higher education online learning gloves are now officially off.

FAQ 143

FAQ Course Search Data 143

Clark Quinn

JUNE 23, 2008

I think you should go ahead and: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and then open up editing to end-users and to more pages. Just saw a post by Mark Oehlert - Danger of Quick Wins. I had to post because, I think that Mark missed the mark (sorry couldn't resist).

FAQ 100

FAQ Enterprise 2.0 Web 2.0 Adoption 100

Beth Kanter

FEBRUARY 27, 2020

It might be worth considering an FAQ section on your website so that you can direct misinformed people to it, and myth bust any continual misinformation. Click for Full-Size Version of Infographic.

Tips 65

Tips FAQ Policies Report 65

Jay Cross

APRIL 16, 2013

At a bare minimum, the first ones to go down a new path could leave breadcrumbs for others to follow by recording their finding in an FAQ. Flexible delivery options, as with the bank offering access by ATM, the Web, phone, or human tellers – give me instruction, an FAQ, a subject-matter expert. Create useful, peer-ranked FAQs and knowledgebases. Years ago a start-up commissioned me to write a white paper that would help put them on the map. I wrote the paper that follows.

Informal Learning 193

Informal Learning FAQ eLearning Organization 193

David Weinberger

AUGUST 13, 2011

FAQs have become a major new rhetorical form, of unquestioned value, because they got a name. I’ve come to love Reddit. What started as a better Digg (and is yet another happy outcome of the remarkable Y Combinator ) has turned into a way of sharing and interrogating news. Reddit as it stands is not the future of news. It is, however, a hope for news. As at other sites, at Reddit readers post items they find interesting.

Journal 218

Journal FAQ News Questions 218

Doc Searls

AUGUST 1, 2012

” So I downloaded the app, got it rolling, clicked on “Live,” got forwarded to a page where I had to choose my provider, clicked on the Dish logo, entered my login and password, and then got this fail, over and over: I checked the NBC FAQ. At home in Santa Barbara we get our TV from Dish Network. We’ve been customers of Dish since it was Echostar, back in the mid-90s. We’ve had dishes on five different houses over those years.

FAQ 146

FAQ Price Survey Company 146

Charles Jennings

AUGUST 22, 2009

Turning to collaborative and community support for learning, there's the ITIL Community Forum with its FAQs, feedback, forums and 23,000 registered users to interact with. These turbulent economic times have not been kind to two of the large publishers of catalogues and journals - Reader's Digest and Learning Tree International.

FAQ 149

FAQ Ning Module Course 149

Jay Cross

MAY 26, 2015

Job aids, bookmarks, FAQs, aggregation, curation. Your Workscape is everything in your organization except the training department. It’s where work is done and where people hone the skills they need to add value. It’s the biggest frame of the big picture. It’s relationships and culture and secret sauce. It’s the organization as organism. To prosper, you need to nurture it, plant seeds, pamper the ground. It’s your job to help the system thrive.

FAQ 139

FAQ Firewall Metrics Repository 139