Jay Cross's Informal Learning

APRIL 19, 2009

What is April Learntrends ? Learntrends is a series of online conversations among people with an interest in improving the process of learning in corporations and government. It’s the April installment of Corporate Learning Trends and Innovation. Who may attend? Learntrends welcomes anyone interested in organizational learning. We are expecting a diverse mix of newbies, old hands, managers, practitioners, specialists and generalists.

FAQ 90

FAQ Survey Trends Informal Learning 90

Jane Hart

OCTOBER 1, 2014

Six FAQs, Bob […]. This is a quick post this month (as I do my usual must-reads of the previous month). This month I am simply going to point to 5 posts that I came across last month that might make you think. All my tweeted links from September appear here.) “How

FAQ 231

FAQ Social Learning 231

Harold Jarche

APRIL 19, 2012

Mark used a wiki to capture 85 questions (and answers) in an FAQ for new-hire dentists. Any initial mistakes were corrected and now these FAQ are on a Yammer page for easy access.

FAQ 284

FAQ Yammer Delicious Informal Learning 284

Harold Jarche

JUNE 25, 2019

FAQs: This is where Frequently Asked Questions get documented. In meetings, bloody meetings I covered some common issues with how meetings are conducted and also provided some ways to address these. Another form is the silent meeting , put forth by David Gasca at Twitter and used at Amazon as well. These meetings are based on the common phenomena that most attendees do not read material in advance and that a slideshow is not the best way to convey complex information.

Meeting 204

Meeting FAQ Types Twitter 204

Doc Searls

FEBRUARY 4, 2009

Here’s the FAQ. Just noticed Blogrunner , which looks like a mash of Technorati and Google News. The brief About: Blogrunner is a news aggregator from The New York Times that monitors articles and blog posts and tracks news stories as they develop across the Web. Below that is a link to its blog.

FAQ 100

FAQ Journal Blogging News 100

David Weinberger

APRIL 18, 2013

Here are some links: StackLife DPLA: [link] StackLife Harvard: [link] The DPLA press release: [link] The DPLA version FAQ: [link]. I’m very proud to announce that the Harvard Library Innovation Lab (which I co-direct) has launched what we think is a useful and appealing way to browse books at scale. This is timed to coincide with the launch today of the Digital Public Library of America. Congrats, DPLA!!!).

Library 198

Library FAQ Press Release Repository 198

Charles Jennings

JANUARY 3, 2016

One of the major strategic objectives for many HR and L&D departments in 2016 and beyond will be to extend their focus and services beyond courses and out into the workplace. There are many reasons why this objective makes good sense.

Course 219

Course FAQ Module Workflow 219

Tony Karrer

FEBRUARY 16, 2007

FAQs are a great tool, patterns applied like this is also a good tool Found this via a post on EdTechPost: Wikipatterns It provides patterns for various roles and adoption patterns. What's great beyond just finding out about Wikis is the beauty of how the information is presented - as patterns.

Patterns 100

Patterns FAQ Wiki Adoption 100

Andy McAfee

JANUARY 4, 2012

Some basic information is here , and a FAQ is here. Do your new year’s resolutions include changing direction in your career? Acquiring incredibly valuable new skills? Challenging yourself? Being part of a high-powered team?

FAQ 229

FAQ Statistics Price Data 229

David Weinberger

NOVEMBER 28, 2010

Had I not magically missed the question in the FAQ that addresses the issue, I could have saved myself 58 minutes of a Sunday morning. PDAnet rocks when you remember to reading the effing FAQ. I spent about an hour this morning trying to get PDAnet to work on my MacBookPro the way it once did. PDAnet allows you to use your mobile phone as a modem.

FAQ 122

FAQ List Security Network 122

David Weinberger

NOVEMBER 4, 2012

For a different reading, see the the incredibly smart Peter Norvig’s election FAQ.). If when the votes are counted you feel betrayed because you were told “Your vote counts!” ” but it turns out that the election would have gone the same way even if you had stayed home, I understand. If you take “Your vote counts” as really only being true when your vote determines an outcome, then in my lifetime of voting, my vote has never counted.

FAQ 135

FAQ Feed Twitter 135

Beth Kanter

NOVEMBER 13, 2018

You can find tips and tricks for crafting winning stories and getting out the vote in the FAQ section on the #MyGivingStory site. I am thrilled to be a judge for #MyGivingStory 2018!

FAQ 68

FAQ Tips Organization Video 68

Jay Cross

NOVEMBER 7, 2009

Simple FAQ shaves 10% off customer calls and improves quality of service, saving $3,000,000 a year in salary costs alone. This month’s Big Question is one that I’m asked all the time. How do you cost-justify social learning initiatives?

FAQ 133

FAQ Metrics Cost Wiki 133

Clark Quinn

AUGUST 26, 2008

Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. I've been a long-time believer in EPSS and ePerformance.

FAQ 147

FAQ Firewall Repository Wiki 147

Beth Kanter

SEPTEMBER 26, 2013

A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience.

List 94

List Content FAQ Tips 94

Harold Jarche

MARCH 1, 2020

Build a robust back office that offers training, toolkits, and FAQs. I have been working and learning remotely since 2003, when I became a freelancer. I live in a fairly remote location — Atlantic Canada — away from major metropolitan hubs.

FAQ 183

FAQ Policies PKM Library 183

Jay Cross

JANUARY 3, 2011

Description Installation Faq Screenshots Changelog Stats. I’m simplifying and cleaning up my sites for the new year. I’m not quite finished weeding this online garden, but things are a lot more tidy than last week.

FAQ 136

FAQ Facebook Search Twitter 136

Dan Pontefract

MAY 6, 2012

You're reading fresh content from Dan Pontefract at Brave New Org: The higher education online learning gloves are now officially off.

FAQ 267

FAQ Course Education Search 267

David Weinberger

APRIL 28, 2010

Oregon has signed a deal with Google that enables any school district to provide Google Apps for Education [ faq ] for free to its students and teachers. This includes Google Gmail, Calendar, Contacts, Sites and Pages, Talk, Video, Groups, Docs, and Postini email management. Google Apps for Ed lets the school district use its own domain names rather than Google.com.

System 133

System Education FAQ Google Docs 133

Tony Karrer

SEPTEMBER 7, 2007

In the meantime, a couple of ideas for where you can find other similar kinds of descriptions of eLearning interactions: Look at Articulate product - tabbed interaction, process, timeline, pyramid diagram, labeled graphic, interactive FAQ, media tour, circle diagram, guided image, FAQ and more. BJ Schone has published a nice little eBook and has an associated blog that provides some interactions that can be used in eLearning that will make the learning more fun and engaging.

eBook 102

eBook FAQ eLearning Diagrams 102

Jay Cross

MARCH 2, 2012

Social L&D optimizes learning by making it easy for workers, novices and old hands alike, to find the information they need from FAQs and knowledge bases or from coaches, experts and peers. If you’re not plugged in and running fast at work, you’re falling behind.

FAQ 171

FAQ Workflow Enterprise 2.0 Metrics 171

David Weinberger

JUNE 14, 2011

In addition, during the course of one of the sessions (on “Explaining LOD-LAM&# ), a few of us began constructing a FAQ. I just wrote up an informal trip report in the form of “take aways&# from the LOD-LAM conference I attended a cople of weeks ago. Here is a lightly edited version. Because it was an unconference, it was too participatory to enable us to take systematic notes.

Data 143

Data Library FAQ Proposal 143

Tony Karrer

JULY 10, 2006

Web Site - Use Wiki software or similarly easy to use tool to keep an up-to-date site where you minimally have pointers to your reference materials and training materials, FAQs, list of expert practitioners, and dates/times of office hours. Update your FAQs - After each office hour, quickly make modifications to the Wiki. Ideally, you solicit expert practitioners to make updates to the web site including the FAQ. Great post by Dave Lee - The Learning Circuits Blog: We're #3!

FAQ 100

FAQ Training Metrics Wiki 100

Jay Cross

DECEMBER 11, 2014

Let me learn from YouTube, an FAQ, or linking to an expert. In his keynote presentation at Online Educa Berlin last week, Howard Rheingold emphasized co-learning. Since the teacher learns more than the student, let’s all be both teachers and students.

FAQ 206

FAQ Delicious Firewall Facebook 206

Doc Searls

MAY 12, 2018

For a full unpacking of what’s there see the Consent String and Vendor List Format: Transparency & Consent Framework on GitHub and IAB Europe’s own FAQ.

Research 285

Research FAQ Journal Data 285

Jane Hart

AUGUST 4, 2011

Tweet. This is the 5th in a series of postings about how L&D departments can move forward from their traditional role of creating, delivering and managing formal learning – to one that supports the wider needs of Smart Workers in the organisation.

Network 282

Network FAQ Yammer LinkedIn 282

Beth Kanter

JUNE 24, 2015

Format: He has organized this resource in a Google document — his slides, FAQ, and links are on one page. Jeremy Caplan is the Director of Education, Tow-Knight Center Entrepreneurial Journalism and an amazing teacher.

FAQ 101

FAQ Content Resources List 101

Jay Cross's Informal Learning

FEBRUARY 3, 2010

20 minutes later) I just set up the Jaycross FAQ. Jay: Getting an answer from the Help Desk, asking Twitter friends for an answer, looking at a FAQ on a wiki. Every morning, my email is littered with very basic questions about informal learning.

Informal Learning 145

Informal Learning FAQ eLearning Overview 145

Doc Searls

APRIL 10, 2011

This piece by Chat Catacchio points to Twitter’s Rate Limits FAQ. The first time I went to Twitter this morning, I got this: Before that, the computer had been asleep all night. I still haven’t tweeted anything this morning. There must be some meaning behind the message, but the message itself says nothing useful. When I’ve seen this before, I thought perhaps Twitter in my browser had been hitting the API too hard for updates or something.

Twitter 162

Twitter FAQ Products Productivity 162

Charles Jennings

AUGUST 22, 2009

Turning to collaborative and community support for learning, there's the ITIL Community Forum with its FAQs, feedback, forums and 23,000 registered users to interact with.

FAQ 194

FAQ Ning Module Course 194

Harold Jarche

MAY 11, 2012

Here are some of the observations and insights that were shared via Twitter this past week. birgittaj – “ Fascism should rightly be called Corporatism, as it is the merger of corporate and government power.

FAQ 203

FAQ Analytics Statistics Training 203

Mind Hacks

AUGUST 14, 2018

ASAPbio Preprint FAQ. Open science essentials in 2 minutes, part 4. Before a research article is published in a journal you can make it freely available for anyone to read. You could do this on your own website, but you can also do it on a preprint server, such as psyarxiv.com , where other researchers also share their preprints, which is supported by the OSF so will be around for a while, and which allows you to find others’ research easily.

FAQ 56

FAQ Journal Policies Research 56

Jay Cross

MARCH 29, 2015

I just copied a rough draft of my new book, Learn For Yourself , into a free summarizer. In a few seconds, it reduced my 116-page manuscript to 10 items.

FAQ 155

FAQ Workflow Informal Learning Training 155

Dan Pontefract

MAY 6, 2012

The higher education online learning gloves are now officially off. Let’s first recap the dizzying pace of change, announcements and launches that have occurred since the Fall of 2011 between Udacity, Coursera, MITx and the latest free-learning darling, edX.

FAQ 176

FAQ Course Search Data 176

Tony Karrer

APRIL 19, 2009

Here's the FAQ. I'm not quite sure what Jay was thinking when he decided to do this, but I'm curious to see what happens. He's pulled together a 24 Hour Continuous Learning Event: Conversations about Learning in Organizations He's got folks from around the world who are going to help participate over the course of 24 hours.

Organization 100

Organization FAQ eLearning Informal Learning 100

David Weinberger

JANUARY 12, 2009

Hal points to one company’s faq : Q: I am interested in more detailed and in-depth visit data. Hal Roberts , at the Berkman Center, blogs that he’s found that three suppliers of tools that allow those in China to circumvent the government’s restrictions on the Internet — DynaWeb FreeGate , GPass , and FirePhoenix — are selling information about the behavior of their users.

Data 100

Data FAQ Trends Tools 100

Ross Dawson

DECEMBER 14, 2011

PLEASE READ THE FAQ BEFORE APPLYING. The Australian startup scene continues to heat up. Arguably Sydney is already in the top 10 tech startup cities in the world, with activity rapidly growing through this year. The latest news is that the mentor program PushStart (which I participate in as a mentor) is today launching its planned PushStart Accelerator program. I wrote about PushStart and the earlier startup accelerator Startmate at the launch of PushStart.

FAQ 146

FAQ Web 2.0 Company News 146

Jay Cross

APRIL 16, 2013

At a bare minimum, the first ones to go down a new path could leave breadcrumbs for others to follow by recording their finding in an FAQ. Create useful, peer-ranked FAQs and knowledgebases.

Informal Learning 251

Informal Learning FAQ eLearning Organization 251

Doc Searls

AUGUST 1, 2012

” So I downloaded the app, got it rolling, clicked on “Live,” got forwarded to a page where I had to choose my provider, clicked on the Dish logo, entered my login and password, and then got this fail, over and over: I checked the NBC FAQ.

FAQ 189

FAQ Price Survey Company 189

Beth Kanter

FEBRUARY 27, 2020

It might be worth considering an FAQ section on your website so that you can direct misinformed people to it, and myth bust any continual misinformation. Click for Full-Size Version of Infographic.

Tips 89

Tips FAQ Policies Report 89

Jay Cross

MAY 26, 2015

Job aids, bookmarks, FAQs, aggregation, curation. Your Workscape is everything in your organization except the training department. It’s where work is done and where people hone the skills they need to add value. It’s the biggest frame of the big picture.

FAQ 181

FAQ Firewall Metrics Repository 181

Jay Cross

FEBRUARY 20, 2009

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons.

eLearning 123

eLearning FAQ ROI Web 2.0 123

Clark Quinn

JUNE 23, 2008

I think you should go ahead and: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and then open up editing to end-users and to more pages. Just saw a post by Mark Oehlert - Danger of Quick Wins. I had to post because, I think that Mark missed the mark (sorry couldn't resist).

FAQ 100

FAQ Enterprise 2.0 Web 2.0 Adoption 100