Jay Cross's Informal Learning

APRIL 19, 2009

What is April Learntrends ? Learntrends is a series of online conversations among people with an interest in improving the process of learning in corporations and government. It’s the April installment of Corporate Learning Trends and Innovation. Who may attend? Learntrends welcomes anyone interested in organizational learning. We are expecting a diverse mix of newbies, old hands, managers, practitioners, specialists and generalists.

FAQ 1

FAQ Survey Trends Informal Learning 1

Jane Hart

OCTOBER 1, 2014

Six FAQs, Bob […]. This is a quick post this month (as I do my usual must-reads of the previous month). This month I am simply going to point to 5 posts that I came across last month that might make you think. All my tweeted links from September appear here.) “How

FAQ 34

FAQ Social Learning 34

Beth Kanter

SEPTEMBER 26, 2013

A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience.

List 45

List FAQ Content Tips 45

Harold Jarche

APRIL 19, 2012

Mark used a wiki to capture 85 questions (and answers) in an FAQ for new-hire dentists. Any initial mistakes were corrected and now these FAQ are on a Yammer page for easy access.

FAQ 77

FAQ Yammer Delicious Training 77

Doc Searls

APRIL 10, 2011

This piece by Chat Catacchio points to Twitter’s Rate Limits FAQ. The first time I went to Twitter this morning, I got this: Before that, the computer had been asleep all night. I still haven’t tweeted anything this morning. There must be some meaning behind the message, but the message itself says nothing useful. When I’ve seen this before, I thought perhaps Twitter in my browser had been hitting the API too hard for updates or something.

Twitter 59

Twitter FAQ Productivity Products 59

Jay Cross

MARCH 2, 2012

Social L&D optimizes learning by making it easy for workers, novices and old hands alike, to find the information they need from FAQs and knowledge bases or from coaches, experts and peers. If you’re not plugged in and running fast at work, you’re falling behind.

FAQ 64

FAQ Workflow Enterprise 2.0 Metrics 64

Jay Cross

DECEMBER 11, 2014

Let me learn from YouTube, an FAQ, or linking to an expert. In his keynote presentation at Online Educa Berlin last week, Howard Rheingold emphasized co-learning. Since the teacher learns more than the student, let’s all be both teachers and students.

FAQ 81

FAQ Delicious Firewall Facebook 81

Jay Cross

MAY 26, 2015

Job aids, bookmarks, FAQs, aggregation, curation. Your Workscape is everything in your organization except the training department. It’s where work is done and where people hone the skills they need to add value. It’s the biggest frame of the big picture.

FAQ 122

FAQ Metrics Firewall Training 122

Harold Jarche

MAY 11, 2012

Here are some of the observations and insights that were shared via Twitter this past week. birgittaj – “ Fascism should rightly be called Corporatism, as it is the merger of corporate and government power.

FAQ 64

FAQ Analytics Statistics Training 64

Jane Hart

AUGUST 4, 2011

Tweet. This is the 5th in a series of postings about how L&D departments can move forward from their traditional role of creating, delivering and managing formal learning – to one that supports the wider needs of Smart Workers in the organisation.

Network 97

Network FAQ Yammer LinkedIn 97

David Weinberger

AUGUST 13, 2011

FAQs have become a major new rhetorical form, of unquestioned value, because they got a name. I’ve come to love Reddit. What started as a better Digg (and is yet another happy outcome of the remarkable Y Combinator ) has turned into a way of sharing and interrogating news. Reddit as it stands is not the future of news. It is, however, a hope for news. As at other sites, at Reddit readers post items they find interesting.

Journal 117

Journal FAQ News Questions 117

Ross Dawson

DECEMBER 14, 2011

PLEASE READ THE FAQ BEFORE APPLYING. The Australian startup scene continues to heat up. Arguably Sydney is already in the top 10 tech startup cities in the world, with activity rapidly growing through this year. The latest news is that the mentor program PushStart (which I participate in as a mentor) is today launching its planned PushStart Accelerator program. I wrote about PushStart and the earlier startup accelerator Startmate at the launch of PushStart.

FAQ 36

FAQ Company News Activities 36

Andy McAfee

JANUARY 4, 2012

Some basic information is here , and a FAQ is here. Do your new year’s resolutions include changing direction in your career? Acquiring incredibly valuable new skills? Challenging yourself? Being part of a high-powered team?

FAQ 25

FAQ Statistics Price Data 25

David Weinberger

NOVEMBER 4, 2012

For a different reading, see the the incredibly smart Peter Norvig’s election FAQ.). If when the votes are counted you feel betrayed because you were told “Your vote counts!” ” but it turns out that the election would have gone the same way even if you had stayed home, I understand. If you take “Your vote counts” as really only being true when your vote determines an outcome, then in my lifetime of voting, my vote has never counted.

FAQ 16

FAQ Feed Twitter 16

Jay Cross

APRIL 16, 2013

At a bare minimum, the first ones to go down a new path could leave breadcrumbs for others to follow by recording their finding in an FAQ. Create useful, peer-ranked FAQs and knowledgebases.

Informal Learning 94

Informal Learning FAQ eLearning Organization 94

Tony Karrer

SEPTEMBER 7, 2007

In the meantime, a couple of ideas for where you can find other similar kinds of descriptions of eLearning interactions: Look at Articulate product - tabbed interaction, process, timeline, pyramid diagram, labeled graphic, interactive FAQ, media tour, circle diagram, guided image, FAQ and more. BJ Schone has published a nice little eBook and has an associated blog that provides some interactions that can be used in eLearning that will make the learning more fun and engaging.

FAQ 9

FAQ Diagrams eBook List 9

Beth Kanter

NOVEMBER 16, 2015

The ALS IceBucket Challenge in 2014 that raised over $115 million is well known to all, but this FAQ can help refresh your memory. Prepping for our Big Room Session at IFC.

FAQ 28

FAQ Organization Conference Skills 28

Jay Cross

AUGUST 31, 2012

A diverse learning library, made up of videos, FAQs and links to relevant information. Third post in a series. In case you missed it, here are the first and second. INFRASTRUCTURE. Technological infrastructure for social learning.

How To 91

How To Collaboration Training Web 2.0 91

Doc Searls

APRIL 12, 2014

FAQ on Mozilla’s Intention to Block Third-Party Cookies. In her blog post explaining the Brendan Eich resignation , Mitchell Baker , Chair of the Mozilla Foundation , writes, “We know why people are hurt and angry, and they are right: it’s because we haven’t stayed true to ourselves.”

Jive 103

Jive FAQ Directory Proposal 103

Jay Cross

FEBRUARY 20, 2009

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons.

eLearning 31

eLearning FAQ Library Cost 31

David Weinberger

APRIL 18, 2013

Here are some links: StackLife DPLA: [link] StackLife Harvard: [link] The DPLA press release: [link] The DPLA version FAQ: [link]. I’m very proud to announce that the Harvard Library Innovation Lab (which I co-direct) has launched what we think is a useful and appealing way to browse books at scale. This is timed to coincide with the launch today of the Digital Public Library of America. Congrats, DPLA!!!).

Library 9

Library FAQ Press Release Repository 9

Doc Searls

AUGUST 1, 2012

” So I downloaded the app, got it rolling, clicked on “Live,” got forwarded to a page where I had to choose my provider, clicked on the Dish logo, entered my login and password, and then got this fail, over and over: I checked the NBC FAQ.

FAQ 28

FAQ Price Survey Company 28

Dan Pontefract

MAY 6, 2012

You're reading fresh content from Dan Pontefract at Brave New Org: The higher education online learning gloves are now officially off.

FAQ 36

FAQ Course Search Data 36

Dan Pontefract

MAY 6, 2012

The higher education online learning gloves are now officially off. Let’s first recap the dizzying pace of change, announcements and launches that have occurred since the Fall of 2011 between Udacity, Coursera, MITx and the latest free-learning darling, edX.

FAQ 32

FAQ Course Search Data 32

Jay Cross

MARCH 29, 2015

I just copied a rough draft of my new book, Learn For Yourself , into a free summarizer. In a few seconds, it reduced my 116-page manuscript to 10 items.

FAQ 19

FAQ Workflow Informal Learning Training 19

Doc Searls

FEBRUARY 4, 2009

Here’s the FAQ. Just noticed Blogrunner , which looks like a mash of Technorati and Google News. The brief About: Blogrunner is a news aggregator from The New York Times that monitors articles and blog posts and tracks news stories as they develop across the Web. Below that is a link to its blog.

Journal 2

Journal FAQ Blogging News 2

David Weinberger

JUNE 14, 2011

In addition, during the course of one of the sessions (on “Explaining LOD-LAM&# ), a few of us began constructing a FAQ. I just wrote up an informal trip report in the form of “take aways&# from the LOD-LAM conference I attended a cople of weeks ago. Here is a lightly edited version. Because it was an unconference, it was too participatory to enable us to take systematic notes.

Library 9

Library FAQ Proposal Conference 9

Tony Karrer

FEBRUARY 16, 2007

FAQs are a great tool, patterns applied like this is also a good tool Found this via a post on EdTechPost: Wikipatterns It provides patterns for various roles and adoption patterns. What's great beyond just finding out about Wikis is the beauty of how the information is presented - as patterns.

FAQ 2

FAQ Wiki Adoption Tools 2

Bob Sutton

FEBRUARY 8, 2012

  As their Careers FAQ page advises (and note they are kind enough to plug this blog): Talented and diverse people : We hire talented design thinkers who represent many perspectives, disciplines, nationalities, and points of view.

Handbook 57

Handbook FAQ Class Company 57

Beth Kanter

DECEMBER 3, 2012

If you have questions about the grant, please see the FAQ page on the Heart & Soul site. Note from Beth: Last year John Haydon reached out about a special project he was working on for the CTK Foundation that was providing some resources and financial support for nonprofits.

FAQ 9

FAQ Resources Facebook Case Study 9

Tony Karrer

JULY 10, 2006

Web Site - Use Wiki software or similarly easy to use tool to keep an up-to-date site where you minimally have pointers to your reference materials and training materials, FAQs, list of expert practitioners, and dates/times of office hours. Update your FAQs - After each office hour, quickly make modifications to the Wiki. Ideally, you solicit expert practitioners to make updates to the web site including the FAQ. Great post by Dave Lee - The Learning Circuits Blog: We're #3!

FAQ 2

FAQ Metrics Wiki Survey 2

Beth Kanter

SEPTEMBER 10, 2012

Protect your privacy and that of others: Click through the privacy settings on social networks, read the Faqs and be sure you understand what the settings mean for your privacy and that of your connections.

FAQ 7

FAQ Security LinkedIn Tips 7

Tony Karrer

MAY 25, 2006

We would have separately created a "support" site that would have a FAQ and help on various tasks. Just when you've made the transition from the prior generation of CBT authoring tools (e.g., Authorware , Toolbook ) to the new generation of WBT authoring tools (e.g., Captivate , Lectora ), it looks like things are slowly shifting again. The shift I'm seeing is away from the design of pure "courseware" solutions and much more to "reference hybrid" solutions.

FAQ 16

FAQ Content Software Tools 16

David Weinberger

NOVEMBER 28, 2010

Had I not magically missed the question in the FAQ that addresses the issue, I could have saved myself 58 minutes of a Sunday morning. PDAnet rocks when you remember to reading the effing FAQ. I spent about an hour this morning trying to get PDAnet to work on my MacBookPro the way it once did. PDAnet allows you to use your mobile phone as a modem.

FAQ 2

FAQ List Security Network 2

Jay Cross

NOVEMBER 7, 2009

Simple FAQ shaves 10% off customer calls and improves quality of service, saving $3,000,000 a year in salary costs alone. This month’s Big Question is one that I’m asked all the time. How do you cost-justify social learning initiatives?

FAQ 2

FAQ Cost Wiki Project 2

David Weinberger

SEPTEMBER 3, 2011

So, the first example of re-reading is editing a bunch of explanatory Web pages — a FAQ, a non-tech explanation of some hardcore tech, a guided tour, etc. When I run into someone who wants to talk with me about something I’ve written in a book, they quite naturally assume that I am more expert about what I’ve written than they are.

FAQ 9

FAQ Library Project Features 9

Tony Karrer

FEBRUARY 24, 2009

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. Jay Cross - father of the Informal Learning Flow has been doing some great writing recently that look at the future of corporate training.

eLearning 11

eLearning Training FAQ Patterns 11

Jay Cross

JANUARY 3, 2011

Description Installation Faq Screenshots Changelog Stats. I’m simplifying and cleaning up my sites for the new year. I’m not quite finished weeding this online garden, but things are a lot more tidy than last week.

FAQ 2

FAQ Facebook Search Twitter 2

Tony Karrer

APRIL 19, 2009

Here's the FAQ. I'm not quite sure what Jay was thinking when he decided to do this, but I'm curious to see what happens. He's pulled together a 24 Hour Continuous Learning Event: Conversations about Learning in Organizations He's got folks from around the world who are going to help participate over the course of 24 hours.

FAQ 2

FAQ eLearning Informal Learning Social Network 2

David Weinberger

APRIL 28, 2010

Oregon has signed a deal with Google that enables any school district to provide Google Apps for Education [ faq ] for free to its students and teachers. This includes Google Gmail, Calendar, Contacts, Sites and Pages, Talk, Video, Groups, Docs, and Postini email management. Google Apps for Ed lets the school district use its own domain names rather than Google.com.

FAQ 2

FAQ Google Docs Software Video 2