Serving Experience As The Product

Adaptive Path

Take the simple example of a greeting card. The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product. Many of the products we spend the most on and spend the most time with are platforms for services.)

Innovation is not a repeatable process

Harold Jarche

Can innovation be promoted through better processes? I have not been able to find any regular correllation between well adopted innovation processes and actual innovation outcomes, and I’ve been looking pretty hard. I want every knowledge worker to discover his or her own processes.

Trending Sources

The New Era of Smart, Connected Products

Irving Wladawsky-Berger

Last week, for example, I discussed a recent article in Wired by Kevin Kelly on the future of AI. The article introduces a whole new class of smart connected products - “complex systems that combine hardware, sensors, data storage, microprocessors, software, and connectivity in myriad ways.”.

Job-Killing Processes

Martijn Linssen

I’ve been wrestling with a thought lately – if organizations are complex systems, and complex systems are continuously self-organizing, then why do we believe formal processes make these complex systems more efficient?

Cloud, Services and the Transformation of Production

Irving Wladawsky-Berger

Cloud-based services require a much more standardized, mass customized , process oriented, industrialized approach to production , including the application of advanced technologies and rigorous science, engineering and management methodologies. .

Enterprise 2.0, Where Art Thou?

Luis Suarez

Tools) and Social Business (Processes AND People). There aren’t just enough new examples of digital transformation journeys, from the inside, available out there. Knowledge Tools Learning Open Business Personal KM Productivity Tools

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

1:1 Confidential, sensitive exchanges (HR, Legal, Financial matters would be prime examples for this use case. Social Networking tools *do* make you ever so much more productive.

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How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

accounting in most cases for 7 to 9 hours per day, every day , just doing that: processing e-mail and attending meetings. . IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

There is no doubt that effective collaboration that is happening amongst individuals, teams, networks and communities, as part of that social transformation of culture, process and people, is a key success factor to become a Social Enterprise.

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Job-Killing Processes

Martijn Linssen

I’ve been wrestling with a thought lately – if organizations are complex systems, and complex systems are continuously self-organizing, then why do we believe formal processes make these complex systems more efficient?

Learning products

Harold Jarche

Heike Philp recently made this comment in response to Media & Messages : What I am sorely missing right now are ‘learning products’. To me a product has product specifications (specs) just as much as a computer has a list of specs or software has a list of features.

Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

So if there is something out there that it’s killing our very own productivity, it’s not email itself, but our abuse of it that’s killing such productivity.

Twitter Is Where Conversations Go To Die

Luis Suarez

Remember any of the hundreds, if not thousands of Twitter related Apps that allowed us to tap into those conversations with prime examples like Janetter or Tweetbot as of late? These are just some examples.

5 Reasons Why Activity Streams Will Save You From Information Overload

Luis Suarez

There is still plenty of room for growth in the areas of hitting the right context, collaborative / social filtering, awareness, full integration with business processes, pervasiveness and so forth. I heart Activity Streams. I mean, I * love* them to bits!

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

Use collaboration to drive product development and R&D efforts. Lack of a clear process. Lack of clear process. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way.

State of the Net 2012 – People Tweet Tacit Knowledge – Part Two

Luis Suarez

Brilliant point as well to focus on exaptation , not adaption citing Apple as being the prime example. Wait till you see his short dissertation on sensemaking and how he describes it as see, attend and act model , three completely different processes altogether. .

IBM’s Lotusphere 2011 Highlights – People-Centric vs. Content-Centric by Louis Richardson

Luis Suarez

His example of what would happen if all of the content from an organisation would be gone versus the same scenario where it’s the people who are gone and not the content itself is just priceless!

Community Managers and the Art of Facilitating Communities Effectively

Luis Suarez

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

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Timing is Everything

Jay Cross

For example, I’m a future thinker. The researchers asked how the learning function contributed value to three strategically important business needs: accelerating growth, enabling transformation, and increasing productivity.

Examples of eLearning 2.0

Clark Quinn

internal processes on wiki starting to use wikis internally Moving faculty bookmarks to Delicious use wiki for learners to craft definition of 'seamless service' after searching orgs that proclaim to provide seamless service We hope to build wikis that our students can use to share information. During my presentation last Thursday that was an introduction to eLearning 2.0 as part of an online event for the eLearningGuild, I mentioned a few common ways that I've seen eLearning 2.0

IT, Productivity and Organizational Capital

Irving Wladawsky-Berger

But, to achieve long term economic growth, as well as gains in our standard of living , the US must also focus on innovation and productivity growth. US labor productivity - “the amount of goods and services that a laborer produces in a given amount of time” - grew at only 1.5% This period of slow productivity coincided with the rapid growth in the use of computers in business, giving rise to the Solow. technology to automate existing processes wasn’t enough.

Monday Broken ID Series: Examples

Clark Quinn

I see several reliable problems with examples, and they aren’t even the deepest problems. Then, when they do exist, too often they’re cookie-cutter examples, that don’t delve into the necessary elements that make examples successful, let alone are intrinsically interesting, yet we know what these elements are! Conceptually, examples are applications of the concept in a context. Note that the choice of examples is important. So, please do good examples.

Text-to-Speech eLearning Tools - Integrated Products

Tony Karrer

These products promise to automate the process of adding audio to eLearning thereby streamlining and accelerating the production of eLearning courses. Example The screen shot below shows a Captivate slide with three lines of note text.

Driving Productivity Might Revolutionize HR or Kill It

Kevin Wheeler

Home About Future of Talent Subscribe Over the Seas Thoughts on Recruiting, Learning and Other Things as I Ramble around the World Driving Productivity Might Revolutionize HR or Kill It by Kevin Wheeler on March 10, 2010 How different is what you do today from five years ago? Have you invested in systems, technology and process improvements to lower costs and improve the speed to hire, develop, retain or engage your employees? An example is the introduction of the typewriter.

State of the Net 2012 – People Tweet Tacit Knowledge – Part One

Luis Suarez

followed by lots of additional self-reflection and learning on the sides from watching video clips, mainly of conference event recordings available on YouTube and, eventually, come back to the blog to reflect on some of the stuff I have learned in the process.

Edge Perspectives with John Hagel: Process versus Practice

John Hagel

Id sworn off enterprise software, and really wanted to keep building consumer Internet products. My epiphany was recognizing that I dont hate products that are used in a corporate setting. I just hate products that arent built for users.

Intensive and Extensive Processing: Making Formal Stickier

Clark Quinn

These things include activating emotional and cognitive relevance, presenting the associated concepts, showing examples that link concept to context, having learners apply concept to context, and wrapping up the experience. Several things, however, facilitate the depth and persistence of the learning: intensive processing, and extensive processing. By extensive processing, I mean extending the learning experience. Again, a social augment to facilitate deep processing.

RFP 2

Emotionally intelligent magnet (and road rage antidote) | Daniel Pink

Dan Pink

Personal Productivity (14). Emotionally intelligent magnet (and road rage antidote) Patrick Burns sends this example of an emotionally intelligent magnet, which cyclists can use inform bad drivers of their sins. Our brains can’t process all that detail in real time.

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!

Luis Suarez

Network Your Business Processes. Another good example I wanted to mention over here of how much conversation there was around the subject of Social (Business) was the two hour presentation / workshop delivered by both Bruce Elgort and Chris Martin , who did a fabulous piece of work!,

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

My latest favourite example though, which has happened to be all over the place at this stage, on mainstream news media, TV, radio, social networks, blog articles, etc. if I may add, that change is a political process, not a rational one.

A Playbook for Improving Customer Journeys

Adaptive Path

For example, GE Healthcare redesigned their medical imaging equipment so that children would find the experience less scary. For example, some services work to give you tangible evidence of what they did for you as a final point of uplift.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products. Collaboration, co-creation, co-production.

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Open Innovation 2.0

Irving Wladawsky-Berger

Examples abound of companies that failed to commercialize the inventions developed in their labs. Consequently, their R&D personnel had to go out to the marketplace and learn first hand about the increasingly complex problems that required their ideas, inventions and products.

Exploring Business Types and Business Models

John Hagel

Let’s focus on the three business types – infrastructure management businesses, product innovation and commercialization businesses and customer relationship businesses – as a context for discussing business model choices. This business type involves high volume, routine processing kinds of activities – everything from assembly line manufacturing and logistics networks to data center operations and routine call center operations. Product innovation and commercialization businesses.

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I Know It When I See It

Andy McAfee

product?&# – are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments? One company, for example, might want its employees to be able to blog, while another wants no such thing. products that lack the ability to produce “meaningful&# RSS feeds.

The Future of Work and Learning 2: Chatbots

Jane Hart

Conversational or chat bots, often make use of artificial intelligence and natural language processing technologies, and they’ve been around for some time. Examples of their use might therefore be to. receive customised productivity support (e.g.

The Simple, Economic Value of Artificial Intelligence

Irving Wladawsky-Berger

Only then can we really figure out how things might change.” For example, the semiconductor revolution can be viewed as being all about the dramatic reductions in the cost of arithmetic calculations.

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Automation Technologies and the Future of Work

Irving Wladawsky-Berger

Last year, McKinsey launched a multi-year study to explore the potential impact of automation technologies on jobs, organizations and the future of work. “Can we look forward to vast improvements in productivity, freedom from boring work, and improved quality of life?,”

Three types of KM

Harold Jarche

For example, knowledge management is not a software system, but really three processes that are conducted in parallel and support each other; namely Big KM , Little KM and PKM [ Patti Anklam ]. Just keeping track of all these products is a significant effort.

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