70:20:10 – towards 100% performance

Harold Jarche

The latest publication from the 70:20:10 Institute , 702010 towards 100% performance , is not that type of book. The book consists of 100 practitioner-focused articles, many of which provide checklists and examples. Performance Architect. Performance Master Builder.

Connect, exchange, contribute

Harold Jarche

tools so that they can develop optimal processes to support their organizations. If learning professionals are not setting the example of learning online, who is? NetworkedLearning Performance Improvement

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The right tool for the right job

Harold Jarche

In my presentation, From Training, to Performance, to Social , I describe how Human Performance Technology (HPT) is systemic and systematic, but not very human. from training to performance to social from Harold Jarche. I can think of two examples in my own business experience.

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The Future of the Training Department

Harold Jarche

For example, Google’s ubiquitous GMail service is still in Beta. Here are some practical examples for learning professionals: PROBE: Prototype; Field test; Accept Life in Beta; Welcome small failures. Tags: Informal Learning Performance Improvement

Business Practice Redesign

John Hagel

In the world of scalable efficiency, processes rule. Businesses around the world are well into their third decade of “business process reengineering”, massive initiatives designed to create more and more tightly integrated and standardized business processes to squeeze out the inefficiency that lurks when people don’t follow instructions to the letter. Maybe they’re actually becoming a barrier to performance improvement rather than a prerequisite for performance improvement.

Robots Can Restore Our Humanity

John Hagel

Even the most highly educated and trained workers – doctors, for example – aren’t exempt. Think of call center operations, logistics operations, performance reviews, sales and marketing campaigns – they’ve all been molded into the scalable efficiency model, driven in no small part by the business process re-engineering wave that reshaped business processes in the last few decades of the twentieth century. Red alert!

PKM in 2010

Harold Jarche

PKM is an individual, disciplined process by which we make sense of information, observations and ideas. There is more than one PKM process but here is a basic structure that works for me and makes sense to many others I show it to. Personal Knowledge Management.

Workplace Learning: Adding, Embedding & Extracting

Charles Jennings

High performing individuals, teams and organisations focus on exploiting development opportunities in the workplace because that’s where most of the learning happens. There is also often an attempt to apply learning metrics (rather than performance metrics) to the outcomes.

Leveraging collective knowledge

Harold Jarche

For example, Owen Ferguson explains that experts shouldn’t design online resources for novices : The curse of the expert when it comes to online presentation is that they often decide they know better and produce a design that matches their own knowledge map – totally confusing the user. Hence the need for the mass customization of (knowledge) work processes. My process works for me, but it cannot be copied as a standardized process.


A Power of Pull Milestone

John Hagel

We outline approaches that require very limited up-front investment, short lead-times and rapid iteration to accelerate learning and performance improvement.   A couple of years ago, they could only focus on the intense short-term pressures that threatened the performance of their companies. The power of small moves in driving growth  Take growth, for example. Today marks a milestone in The Power of Pull – the release of the paperback edition of the book.

Practice to be best

Harold Jarche

Another example of advancing practice in a field is provided in The New Yorker’s The Bell Curve : What happens when patients find out how good their doctors really are? This meant routinely comparing the performance of doctors and hospitals, looking at everything from complication rates to how often a drug ordered for a patient is delivered correctly and on time. He argued that openness would drive improvement, if simply through embarrassment.

The future of certification

Harold Jarche

I was once a Certified Performance Technologist, and as I said to Dave Ferguson , I don’t see much value in re-certification when it consists of checking off boxes of how many conferences you have attended. Tom Gram, now Certifiable (Certified Training & Development Professional with CSTD), wonders: Most learning and performance professionals will notice areas where the competencies could be modified to incorporate crossover disciplines and meet emerging trends.

Overcoming the Course and Control mindset hurdles

Jane Hart

trying to control the whole learning process. realising that it is about measuring success not in terms of learning – but in terms of chnges in performance that results form it.

a new business ideology

Harold Jarche

Intangible knowledge exchanges include strategic information, planning knowledge, process knowledge, technical know-how, collaborative design, policy development, etc., Examples might be offering to provide political support to someone. “Ideas lead technology.

The Real Unemployment Innovation Challenge

John Hagel

While unemployment rates in certain parts of the world appear to be slowly improving, unemployment in many other parts of the world remain stubbornly high and, in some cases, are even increasing.   For example, there are many jobs out there that go unfilled, even though there are people who have the ability to do the work, simply because of information imperfections. And for the jobs that remain, the skills required to perform these jobs are rapidly evolving.

Anticipating the Next Wave of Experience Design

John Hagel

  It is no longer enough to design products and services so that they have aesthetic appeal and perform well.  What if we could apply the tools and principles of experience design to help each of us to more effectively drive more rapid waves of learning and performance improvement by working together?    It is a remarkably accurate description of operating performance improvement in many industries. 

From Courses to Campaigns : using the 70:20:10 approach

Charles Jennings

Firstly, we know that learning is a powerful and continuous process that occurs daily at work and throughout life. Courses may help with the basics, or to refresh our knowledge, but courses alone won’t deliver high performance.

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What's the Future of Jobs?

John Hagel

Think of the computing power embedded into our smart phones today – the equivalent of mainframe processing power just a few decades ago – that can now be applied with just a few taps in proliferating applications usable by anyone. Fourth, if the children are not deeply passionate about these disciplines and simply going into them because they will provide a sustainable career, they will most likely fail as the mounting performance pressure leads to growing stress and ultimately burn out.

Supporting the Social Workplace Learning Continuum

Jane Hart

The term “course” is clearly inappropriate to describe an initiative that involves supporting informal learning, e.g. helping teams to establish Communities of Practice for knowledge sharing and continuous learning and performance improvement.

It’s Only 65% !

Charles Jennings

Learning is a process not an event. The term ‘informal training’ for example is meaningless. How we support learning and building high performance should reflect these differences. The results of yet another 70:20:10 survey were published recently.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

" Shaw’s Tailor In the statement about his tailor Shaw was simply making the point that change is a continuous process and part of life, and that we constantly need to recalibrate if we’re to gain an understanding of what’s really happening.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process. In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78

Making a Movement: Narratives and Creation Spaces

John Hagel

For example, by this definition, all corporations would have to be considered movements – they’re all working to promote an end, whether it be shareholder value increase or enhancing the delight of the customers they’re seeking to address. Here’s the paradox – movements become more and more feasible given rapidly improving technology infrastructures that can help us to connect with each other and collaborate in rich ways across great distances.

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Harnessing the True Potential of Internet of Things Technology

John Hagel

Like all digital technologies, the price/performance of IoT technologies is evolving at an exponential rate. Increasingly, the technologies make it possible not only to “see” the invisible, but to help it evolve in ways that can dramatically improve the performance of these physical objects as well as our own performance. What are some examples? What if, for example, we could track the impact of a machine on the cycle time of a manufacturing process?

Passion and Plasticity - The Neurobiology of Passion

John Hagel

What if you could unleash a virtuous cycle that connects passion, practice and performance?    What if it is not just you who could do this, but a whole cohort of people who have figured out how to wire their brains to accelerate performance improvement and who are committed to working with you to get better faster together? In the process, it seeks to achieve a growing impact on that domain by continuing to test and extend one’s own personal performance limits. 

From Race Against the Machine to Race With the Machine

John Hagel

The authors, Erik Brynjolfsson and Andrew MacAfee, take a current news topic that has engaged the hearts and minds of many – persistent unemployment in the US – and suggest that this is a structural issue, not simply a temporary, cyclical event that will quickly improve.    First, they suggest that we need to foster “organizational innovation: co-inventing new organizational structures, processes and business models that leverage ever-advancing technology and human skills.”.

Network walking

Harold Jarche

Edwards Deming, champion of continual improvement in manufacturing, way back in 1984 talked about the five deadly diseases of management which unfortunately still ring true today. For example, Deming asks what are the multiplying effects of a happy or unhappy customer.

When it's just so obvious NOT to train it's painful to watch it happen

Charles Jennings

The instructional designers and SMEs feel the need to cover every possibly eventuality and load courses with scenarios, examples and other ‘just-in-case’ content. The individual walks out the door knowing more and being able to perform better than when they started the training.

Pursuing Passion

John Hagel

  Here in Silicon Valley we have many examples of the passion of the true believer – great entrepreneurs are truly passionate about a very specific path and many of them are notoriously not open to alternative views or approaches.   Passion is about performance.   People pursuing their passion have a clear sense of performance metrics. Passionate people embrace the edge in order to get an edge on their performance.

The Community Library in Our Emerging Knowledge Economy

Irving Wladawsky-Berger

As computing, digital storage, and bandwidth performance improve exponentially, virtual [knowledge] flows are likely to grow more rapidly. The study further points out that: “Talent migrates to the most vibrant geographies and institutions because that is where it can improve its performance more rapidly by learning faster. For example, none of us expect physical books to disappear anytime soon.

Edge Perspectives with John Hagel: Institutional Innovation

John Hagel

Some will expand the scope to include process innovation. Product and process innovation tend to be event driven – someone comes up with a great new idea, applies it and reaps the rewards. Process innovation can yield longer-term returns.

Alone Together - An Important New Book by Sherry Turkle

John Hagel

It applauded the space that online environments afforded for us, especially as youth, to experiment with our identities and in the process to define more fully our true identity.   Here are just a few examples: "There but not there" (describing how we present ourselves in social situations). As performance pressures continue to mount, it is not surprising that we embrace any technology that emerges that can help us attain the robotic ideal more effectively.

Carrots and sticks: Procrastination fix? | Daniel Pink

Dan Pink

Does giving teachers bonuses improve student performance? Twice a month, “branch managers met with loan officers to talk about their performance and to remind them of their weekly targets and to encourage them to work harder to achieve them.”. Beautiful example. Dan Pink.

50 suggestions for implementing 70-20-10 (2)

Jay Cross

Everyone sees examples and assessments of her peers. Write a process-oriented blog. My next post will deal with the improving the 20%: Learning with others. He has deep experience in both the business and learning practitioner sides of learning and performance.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

My latest favourite example though, which has happened to be all over the place at this stage, on mainstream news media, TV, radio, social networks, blog articles, etc. if I may add, that change is a political process, not a rational one.

eLearning Conferences 2012

Tony Karrer

link] December 2, 2011 Getting Research to Researchers in Developing Countries : Examples from East and Southern Africa, sponsored by Publishers for Development, Charles Darwin House, London, The United Kingdom. Clayton R.

Harold Jarche » Big Consulting Companies Jumping on Bandwagon 2.0

Harold Jarche

Watch Kiran Bir Sethi [link] no technology required Themes Complexity PKM Social Learning Work Literacy Threads Books Commons Communities Friday's Finds Informal Learning InternetTime Learning OpenSource Performance Improvement Technology Wirearchy Work jarche.com About Advertisers Clients Consulting Contact Français Key Posts Projects Toolbox Big Consulting Companies Jumping on Bandwagon 2.0 For example, what exactly is “Advanced&# Web 2.0

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50 suggestions for implementing 70-20-10 (5)

Jay Cross

In the long run, the manager and the worker both perform more rewarding, higher-impact work and achieve more in less time. Few managers know the process for developing talent. Setting clear expectations and explaining how performance will be measured.

Taking The Path of Most Resistance: The Virtues - Bob Sutton

Bob Sutton

WSJ CareerJournal | Though Now Routine, Bosses Still Stumble During the Layoff Process. Boris Groysberg: Chasing Stars: The Myth of Talent and the Portability of Performance. Shawn Achor: The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work. Shawn Achor: The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work. Culbert: Get Rid of the Performance Review!:

Data Driven

Tony Karrer

At the start of any performance improvement initiative, there is a question of whether the initiative is going to have real impact on what matters to the organization. Will the retail sales training change behavior in ways that improve customer satisfaction?