Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Trends in the Living Networks

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. Chapter 16 of my report Implementing Enterprise 2.0 Return on Investment for Enterprise 2.0

Dion Hinchcliffe’s Pragmatic Enterprise 2.0

Jay Cross

A thriving social network is the backbone of social learning in the enterprise. Hinchcliffe, a respected interpreter of all things enterprise 2.0, today announced an alliance with Socialtext and Asuret called Pragmatic Enterprise 2.0. Pragmatic Enterprise 2.0 The new service promises the moon: Pragmatic Enterprise 2.0 Pragmatic Enterprise 2.0 Whether Pragmatic Enterprise 2.0 Web 2.0

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If I Were CEO, I’d Mandate Enterprise 2.0

Dan Pontefract

How can one ‘mandate’ something in a world whereby we’re striving to be flatter, more connected, less hierarchical and ostensibly more socially aware of our brethren? If I were a CEO, I’d mandate Enterprise 2.0 For those that are looking for a little more proof, I present to you three studies/surveys (of many) that can help one in their understanding of why Enterprise 2.0 One facet of Enterprise 2.0, of course, is social networks.

Open Spaces, Open Minds Redux (An Open 2.0 Culture)

Dan Pontefract

It is another example of how we are closing our minds, walling our innovation, and foregoing a more productive and networked organization. Enterprise 2.0, Social Learning, Learnerprise , whatever you want to call it, clearly articulates that an open 2.0 Our organizations need to embrace the open culture, Enterprise 2.0, If the C-Suite is looking for ROI, let’s not prove it by return on investment, but by return on intelligence.

Yammer and why activity streams are a key foundation for integrated applications and organizations

Trends in the Living Networks

In the massive convergence of enterprise social platforms that we’ve seen over the last years, one of the major emerging spaces is activity streams. Tibbr put activity streams squarely on the map, by integrating status messages from people with notifications generated by enterprise software including ERP, CRM, and HR systems. Tibbr was very well positioned to do that given Tibco’s history in providing enterprise integration middleware.

Yammer 119

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different social business transformation journeys: the overall client experience. How the Client Experience Defines the New ROI of Social Business.

ROI 198

Making social media happen in government: case study of NSW Department of Education

Trends in the Living Networks

I’m at the launch meeting of the social media community of practice set up by Institute of Public Administration NSW (IPAA). At the conference I wrote about the case study of Queensland Police , which is a great example of government bodies creating value through social media. At today’s event Tracey Sen of the NSW Department of Education & Training (DET), which has 110,000 employees, presented on the Department’s social media initiatives. Enterprise 2.0

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

And, finally, after “ Social Business in 2013 – A Challenge ” and “ […] – A Commitment “, here’s the last article of the series, where I will be focusing on “ An Opportunity ” for Social Business in 2013 (and beyond), more than anything else by touching base on a deeper level on what I covered at both of those blog entries and what I have been experiencing and reflecting upon myself over the course of the last year or two.

What’s Your Purpose?

Luis Suarez

I know that headline may well be both a bit too provocative and rather pessimistic at best, but I guess we can’t deny there are far too many reasons out there as to why that may be happening, as Dion Hinchcliffe himself wrote, quite nicely, over 6 years ago, in a rather insightful article titled: ’ 14 Reasons Why Enterprise 2.0 What is it that you expect to happen, once you get started with the Social Business journey? Frankly, to be 2.0 Hippie 2.0

Quotes from 2010

Harold Jarche

bduperrin “The more social you are you [the] more opportunities you get, the more busy you are, the less social you become.”. not synched with networked work”. My Little Enterprise 2.0 Henry Mintzberg : “In a word, corporate America is sick.” – “A viable economy needs to be led by explorers, not exploiters.” – “The Problem Is Enterprise, Not Economics” via @jonhusband. Social capital” too. Networks. charlesjennings “ROI on social learning?

ROI 141

Interesting Information via eLearning Learning

Tony Karrer

As an example, I can see that eLearning 2.0 relates closely to the concepts Learning 2.0 , eLearning Tools , Corporate eLearning , Personal Learning , and Enterprise 2.0 ; the Tools Odeo , CollectiveX , Bea Pages , Apache Roller , and Dogear ; and the Companies NexLearn , Awareness Networks , Element K , and Mzinga. Also interesting topics: Cognitive , Effectiveness , LCMS , Social Network , iPhone , Director.

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

and Social are about humans, people, change management, radical organisation change, and, in the end, about tools And, on the field of Integration, the theme of adopt versus adapt has always played the most significant role in my working life. Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. Enterprises do everything top-down. Social Customer Service - proving you failed? Enterprise 2.0:

Social (hiccup) CRM tools

Martijn Linssen

why not both Home About Contact Friday, 16 July 2010 Social (hiccup) CRM tools In the past few days there has been quite some fuss about Social CRM, to which my post did contribute a bit I guess. As always, tweets were exchanged as a result and there was some destruction but also a lot of construction First, some disclosure : as an Enterprise Integration Architect and a linguist I believe in natural diversity and detest the idea of one-size-fits-all. Enterprise 2.0:

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The Evolving Social Organization

Harold Jarche

Simplicity and the Enterprise. To compensate for its complicated processes, the enterprise attempts to shift to another paradigm, and tries to become a learning organization, putting significant effort into training. Complexity and the new Enterprise. This lack of understanding, as well as some existing, but minor, efficiency improvements in tweaking the old system, are the major barriers to adopting Enterprise 2.0 Value Networks. Social.

First Time Visitor Guide

Tony Karrer

Topics eLearning 2.0 Starting Point: What is eLearning 2.0? eLearning 2.0 - An Immediate, Important Shift eLearning 1.0, and 2.0 Learning Trends Point To and Shape eLearning 2.0 eLearning 2.0 Presentation - ASTD OC eLearning 2.0 Presentation - ISPI Los Angeles Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS Practical Suggestions: Web 2.0 and eLearning 2.0 Enterprise 2.0

Communities and Networks Connection Hotlists

Nancy White

Now that we are a couple of months into the “signal sharing&# of the Communities and Networks Connection , I wanted to share the top posts people have clicked into on the site (courtesy of the magic of Tony Karrer ). The following are the top posts in March from featured sources based on social signals, with a few annotations from posts that I found useful. Social Media ROI: Measuring the unmeasurable? Circling Around To Enterprise 2.0

Web 2.0 Applications in Learning

Tony Karrer

Last week I presented a session at ASTD TechKnowledge entitled eLearning 2.0 - Applications and Implications. It could just as easily have been called Web 2.0 Question 1 - What are the most likely ways / places your organization might or does use Blogs, Wikis, Social Bookmarking, Social Networking or Collaboration Tools? I discussed my experience from Collaborative Learning Using Web 2.0 Spending or Wasting Time on Web 2.0 Web 2.0

2012?s Top articles on Working Smarter

Jay Cross

Working Smarter Daily points to ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 patterns, social psychology, value network analysis, anthropology, complexity theory, and more. ” Working smarter embraces the spirit of agile software, action learning, social networks, and parallel developments in many disciplines.

ROI 148