The Anatomy of an Experience Map

Adaptive Path

Experience maps have been becoming more prominent over the past few years. Largely because companies are realizing the interconnectedness of the cross-channel experience, and it's becoming increasingly useful to gain insight in order to orchestrate service touchpoints over time and space.

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The Fallacy of Digital Natives

Dan Pontefract

I have a problem with both the term digital native and how it has been manufactured into one of society’s greatest myths. I also believe there is an improved way in which we should be articulating the use of technology in the learning continuum.

Trending Sources

eLearning Conferences 2012

Tony Karrer

Clayton R. Wright has done his 26th version of his amazing list of conferences again this year and has asked me to post again. Past years eLearning Conferences 2011 , eLearning Conferences 2010 , eLearning Conferences 2009. You can contact him at: crwr77@gmail.com.


Euen Semple


Network thinking

Harold Jarche

Tweet Curtis Ogden at The Interaction Institute provides a very good summary of the differences between network-centric and hierarchy-centric thinking, called Network Thinking : Adaptability instead of control. Emergence instead of predictability. Resilience and redundancy instead of rock stardom.

More Trending

I Have Seen the Future of Retail…

Andy McAfee

… and it looks like this: This is the main checkout area at the Walgreens at the corner of North Avenue and Wells St. in Chicago.

The Metasociety

Stephen Downes: Half an Hour

Responding to An Open Letter to #OccupyWallStreet When the OWS people say 'we' they do not mean it in the sense of 'we who are camped out' but rather 'we' as in 'we who are not among the financial elite'.

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Knowledge is the network

David Weinberger

I forked yesterday for the first time. I’m pretty thrilled. Not about the few lines of code that I posted. If anyone notices and thinks the feature is a good idea, they’ll re-write my bit from the ground up.*

Typographers: the Original UX Designers

Adaptive Path

We named the project rooms in Adaptive Path’s new San Francisco office after typefaces. This made the type nerd in me happy and hopeful about the respect paid to typography on UX design.

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Introducing the Digital Learning Quadrants

Dan Pontefract

This is the follow-up post and answer to “ The Fallacy of Digital Natives “ Let us agree, therefore, that regardless of age or situation, the learning process is one in which any learner can utilize formal, informal and social means to actually learn.

Flash Dead for eLearning

Tony Karrer

I've been warning about this since January 2010 in Still No Flash , and called it out further as the signs became more serious in May 2010 with Beginning of Long Slow Death of Flash.

A model of workplace learning

Jay Cross

My colleagues at Internet Time Alliance and I have been discussing new models for learning. Not that I am giving up on this one: Experience is still a more important teacher in the workplace than classes or workshops.

Social learning for business

Harold Jarche

Here’s an elevator pitch , in 10 parts, for social learning , which is what really makes social business work. The increasing complexity of our work is a result of our global interconnectedness. Today, simple work is being automated (e.g. bank tellers). Complicated work (e.g.

The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

The role of visual thinking and communication in change management

Dave Gray

Martin Eppler of the University of St. Gallen interviews me about visual thinking and change. Yes it's a bit more formal than I usually get, but I was in Switzerland and they like that kind of thing

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5 Stages of Workplace Learning (Revisited)

Jane Hart

Back in May 2010 I posted a diagram that I had created that showed what I considered to be the 5 stages of Workplace Learning. My ITA colleague, Jay Cross, re-worked it so that I looked like this.

The One Big Story, and the Next One

Andy McAfee

What have been the biggest stories since human civilization began? We domesticated animals, learned to farm, and founded cities. We suffered from plagues and climate changes. We explored other lands, bringing guns, germs, and steel along with new foods, customs, and genes.

How to Get the Most out of a Conference

Stephen Downes: Half an Hour

MS-Word version -- PDF Version EDUCAUSE has this habit of creating placeholders for its posts and then sending RSS feeds composed solely of those placeholders.

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Anatomy Of An Idea

Steven Berlin Johnson

People often ask me about my research techniques. You would think this would be a relatively straightforward question, but the truth is that I have to keep changing my answer, because my techniques are constantly shifting as new forms of search or discovery become possible.

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The "Big Five" IT trends of the next half decade: Mobile, social, cloud, consumerization, and big data

Dion Hinchcliffe

In today’s ever more technology-centric world, the stodgy IT department isn’t considered the home of innovation and business leadership. Yet that might have to change as some of the biggest advances in the history of technology make their way into the front lines of service delivery. Here’s an exploration of the top five IT trends in the next half decade, including some of the latest industry data, and what the major opportunities and challenges are

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Learning 2.0 is Dumb: Use ‘Connected Learning’ Instead

Dan Pontefract

Going forward, and as best I can, I’ll use the term ‘ Connected Learning’ to describe a knowledge ecosystem made up of formal, informal and social learning behaviours and modalities. It’s about time I (and perhaps you as well) retire the term Learning 2.0.

Emerging Asynchronous Conversation Models

Tony Karrer

I had an interesting conversation with Patrick Randolph from TalkWheel about different kinds of asynchronous conversation models that are emerging and how they might fit into broader eLearning Initiatives. Particularly we focused on the implications of TalkWheel, Quora and Namesake.

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Losing interest in social media: there is no there there

George Siemens

Google+ was a bit of a breaking point for me. After recreating my online social network ( largely based on blogs from early 2000) in Facebook, Twitter, Foursquare, and Quora, G+ was a chore. I spent a few weeks of responding to G+ friend requests, trying to engage with a few people, posting a few random links, all the while trying to upkeep (occasionally) Twitter and (almost never) Facebook.

Social networks drive Innovation

Harold Jarche

Tweet I’m always looking for simple ways to explain how networks change business and how social media help to increase openness, driving transparency and increasing innovation. Does this graphic stand on its own, or is there more explanation required? complexity Wirearchy

The Crisis of Meaning in the Knowledge Workforce

Luis Suarez

If you have been reading this blog for a little while now, you may remember how there have been numerous ocassions where I have discussed how I am one of those folks who doesn’t really buy into both the whole generations or digital divide arguments. Gen-Yers, Gen-Xers, Baby Boomers, etc. etc.,

The Pull of Narrative – In Search of Persistent Context

John Hagel

We live in a world of ever more change and choice , a world where we have far more opportunity than ever to achieve our potential. That kind of world is enormously exciting, and full of options. But it is also highly disorienting, threatening to overwhelm us with sensory and mental overload.    In that kind of world, the ability to provide persistent context becomes paradoxically ever more valuable.

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3 simple tips for setting up online communities

Jane Hart

On Wednesday I spoke at the World Of Learning 2011 conference in the session on Harnessing the potential of social learning.

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Google+ and the Unsettled World of Social Media

Andy McAfee

Like apparently all other tech geeks, I’ve been playing with Google Plus for the past week. And like a lot of us, I’m finding a lot to like.

Reddit and community journalism

David Weinberger

I’ve come to love Reddit. What started as a better Digg (and is yet another happy outcome of the remarkable Y Combinator ) has turned into a way of sharing and interrogating news. Reddit as it stands is not the future of news. It is, however, a hope for news. As at other sites, at Reddit readers post items they find interesting. Some come from the media, but many are home-made ideas, photos, drawings, videos, etc.

If you hate Big Government, fight SOPA.

Doc Searls

Nobody who opposes Big Government and favors degregulation should favor the Stop Online Piracy Act, better known as SOPA , or H.R. It’s a big new can of worms that will cripple use of the Net, slow innovation on it, clog the courts with lawsuits, employ litigators in perpetuity and deliver copyright maximalists in the “content” business a hollow victory for the ages.

Writing For Designers: Be Like Papa

Adaptive Path

"All our words from loose using have lost their edge.". Ernest Hemingway, Death in the Afternoon. As this year is the fiftieth anniversary of Ernest Hemingway's death, I've been thinking about his writing and what I could learn from it. I’m not Hemingway.

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To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

At the beginning of the year, on January 2 in fact, I wrote about reciprocity. My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large.

Learning from Exceptions in the Brain

Eide Neurolearning

There is a learning style that seems unmistakable in some - and it seems to involve learning from exceptions. These may be children who from a very young age seem to question rules and challenge assumptions. They're kids who if you try to tell them what to think, they may quickly answer, "Actually."

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Ten ways to create a knowledge ecology

Euen Semple

A tweet yesterday prompted me to remember sage advice from Dave Snowden which I took to heart in my work with social tools at the BBC. You can't manage knowledge but you can create a knowledge ecology". I thought it might be useful to others to list the ten most important things I learned about doing this. 1, Have a variety of tools rather than a single system.