JANUARY 10, 2018
Listening is a vital skill. It’s something that made my mother very popular, because she listened, remembered, and asked about whatever you said the next time you saw her. She cared, and it showed. I wish I was as good a listener! But it’s critical to really listen (or as some have it, not just listen, but hear ). It’s part of a skillset necessary to innovate. Innovation can be about problem-solving, and design thinking has it that it’s really about problem- finding.