November, 2011

The Anatomy of an Experience Map

Adaptive Path

Experience maps have been becoming more prominent over the past few years. Largely because companies are realizing the interconnectedness of the cross-channel experience, and it's becoming increasingly useful to gain insight in order to orchestrate service touchpoints over time and space.

Survey 155

eLearning Conferences 2012

Tony Karrer

Clayton R. Wright has done his 26th version of his amazing list of conferences again this year and has asked me to post again. Past years eLearning Conferences 2011 , eLearning Conferences 2010 , eLearning Conferences 2009. You can contact him at: crwr77@gmail.com.

Trending Sources

The Non-Training Approach to Workplace Learning

Jane Hart

The Training Department (aka the L&D dept) has traditionally focused on designing, developing, delivering and managing instruction – in the form of courses, workshops, e-learning and other training events.

The Metasociety

Stephen Downes: Half an Hour

Responding to An Open Letter to #OccupyWallStreet When the OWS people say 'we' they do not mean it in the sense of 'we who are camped out' but rather 'we' as in 'we who are not among the financial elite'.

Groups 133

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

At the beginning of the year, on January 2 in fact, I wrote about reciprocity. My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large.

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2011 Top 100 Tools List and Presentation finalised

Jane Hart

Yesterday, I finalised the Top 100 Tools for Learning 2011 list. In the last few days of voting there was a surge of contributions (both online and by email) that brought the number of contributions to 531. Many thanks to everyone who took the time to share their Top 10 Tools and help me compile this, the 5th annual survey of learning tools. The final list and presentation is available… Read the rest. Social learning

List 117

How to Get the Most out of a Conference

Stephen Downes: Half an Hour

MS-Word version -- PDF Version EDUCAUSE has this habit of creating placeholders for its posts and then sending RSS feeds composed solely of those placeholders.

How To 127

Vancouver is Home to Several ‘Social’ Rock Stars

Dan Pontefract

Although Boston, Austin and Silicon Valley are home to both companies and personalities considered to be heavyweights in the Collaboration, Enterprise 2.0,

My Scariest Graph

Andy McAfee

Everyone has their own candidate for ‘scariest graph of recent economic news.’ ’ Here’s mine. It comes from the excellent recent McKinsey Global Institute report “ An economy that works : Job creation and America’s future.”

News 110

Our shrinking degrees of separation: heading down from 6 to 3

Ross Dawson

In Chapter 1 of my 2002 book Living Networks I wrote: When did you last say or hear someone say “what a small world”?

Jobs in the Age of Watson

Irving Wladawsky-Berger

On October 31, I participated in a symposium sponsored by MIT’s Center for Digital Business on The Race Against the Machine: The Future of Technology and Employment. The symposium was associated with an event that took place later that same day on the Harvard campus, the IBM Watson Challenge. The Watson Challenge was an exhibition Jeopardy!

Skills 101

So you (still) want to be an elearning consultant?

Harold Jarche

Tweet Last week I commented that many people in the “learning” field are too absorbed in their own interests and not the businesses they are supporting. Working smarter in the 21st century requires the integration of learning into the workflow.

The Role of Open Educational Resources in Personal Learning

Stephen Downes: Half an Hour

Presented to the Best Practices in Upgrading Online,Calgary, via Adobe Connect, March 29, 2011 The very first thing I want to do is to counter thedisclaimer that frightened me as this session opened, it was very loud, andsaid all kinds of things about how this was all private and cannot be shared.You can share this presentation all you want. This presentation is mine and ifyou want to share it with people, go ahead and share it. No problem at all.

What is Engagement Anyway?

Dan Pontefract

Ahh, engagement. The term that means so much yet, paradoxically, so little. Is it whether an employee feels good about their boss? Their team? Is it if an employee recommends their employer to their own network as a ‘great place to work ?’

Learning in the 21st Century Workplace

Jay Cross

Businesses talk about speed, but they don’t take advantage of it. Organizations that don’t embrace new ways of operating and radically different approaches to corporate learning will not survive for three reasons: We’re witnessing a dizzying rate of change.

5 facets of employees’ increasing technology expectations

Ross Dawson

Earlier this week I spoke at an excellent event organized by Canon for the CIOs of major organizations. During an extended lunch, a diverse range of ‘celebrities’ including TV personalities, authors, and musicians gave short presentations. I spoke about how the evolving intersection of technology and society is shaping employees’ expectations, particularly in the technology they can use.

The Emergence of Cognitive Computing

Irving Wladawsky-Berger

On October 21 I participate in a Colloquium on the Frontiers of IT at IBM’s Thomas J Watson Research Center. The colloquium, - which was part of IBM’s Centennial celebration, - brought together experts across industry and academia to discuss and debate the direction of four key Grand Challenges at the very leading edge of IT: nano systems, exascale, big data, and cognitive computing. John Kelly , senior VP and director of IBM Research, gave an overview of these four areas.

Embracing change from both sides

Harold Jarche

Tweet One of the great difficulties in shifting an organization from a hierarchical, command and control structure to a more networked wirearchical one is that you have to work both ends at once.

Change 135

Are “data hogs” the problem?

David Weinberger

Benoît Felten and Herman Wagter have published a follow up to their 2009 article “ Is the ‘bandwidth hog’ a myth? ” The new article (for sale, but Benoit summarizes it on his blog) analyzes data from a mid-size North American ISP and confirms their original analysis: Data caps are at best a crude tool for targeting the users who most affect the amount of available bandwidth.

Data 81

Are we addicted to the notification of notifications?

Dan Pontefract

Picture this for a minute. You’re facilitating a face-to-face meeting with about six people. You’re presenting a couple of topics on the overhead projector that describe next year’s objectives.

The Continuing End of TV

Doc Searls

I’m sitting in a medical office (routine stuff) where a number of people, myself included, are doing our best to ignore the flat TV screen on the wall. Most of us are reading magazines, using our phones or tablets, or (in one case — mine) working on a laptop.

Buy 79

Koulopoulos Keynote Mindmap

Clark Quinn

The afternoon keynote at DevLearn was an energizing and insightful visitation of innovation and the future by Thom Koulopolous. social strategy

Business = service

Jay Cross

This is important. Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.

It’s the network …

Harold Jarche

Tweet I presented on Managing in a Networked World at DevLearn 2011 today in Las Vegas. How do you manage a workforce that is both nomadic and collaborative?

The liberation of music for consumers and musicians

Ross Dawson

At the Canon CIO event I spoke at last week , jazz trumpeter extraordinaire James Morrison and his band played music through the event. James also gave a brief presentation on the event’s theme of the future.

Video 78

5 Trends that will Shape our Future

Kevin Wheeler

At our Future of Talent Retreat this past weekend, I laid out the five trends I see as dominating the next decade or more.

Can Employee Engagement Improve Customer Satisfaction?

Dan Pontefract

I thought about ending it right there but I figured I’d get lambasted by the Interweb pundits so in the end, I decided against being so cheeky. But yes, employee engagement does in fact improve customer satisfaction. Innately, I suspect you know this is true as well.

What could be more social than a real marketplace?

Doc Searls

When we say “social” these days, we mostly mean the sites and services of Facebook , Twitter, LinkedIn, Foursquare and other commercial entities. Not talking on the phone or in person. Not meeting at a café. Not blogging, or emailing or even texting. Those things are all retro and passé. Worse, they’re not what marketers get high off of these days.

DevLearn 2011 Takeaways & Reflection

Jay Cross

Harold, Jane, Charles, Clark, and I led a session this morning that recapped people’s DevLearn experience. We used a minute of silence to clear our heads of the noise of overstimulation. Then we focused on how what we’d learned in the last few days would change our behavior.

A new social contract for creative work

Harold Jarche

Tweet In the TechCrunch article, What if this is no accident? , Jon Evans looks at the current boom in software engineering jobs in comparison to the lack of jobs elsewhere. He wonders if this is how the new economy will look for a while.

Open strategy: News Limited shares its inspirations on the future of paid content

Ross Dawson

Early this year I caught up for a coffee with Stephen Browning, Director of Corporate Affairs at News Digital Media and The Australian.

Race Against the Machine

Irving Wladawsky-Berger

Erik Brynjolffson and Andrew McAfee just published an excellent short (sixty pages, less than twenty thousand words) e-book - Race Against the Machine: How The Digital Revolution Is Accelerating Innovation, Driving Productivity, and Irreversibly Transforming Employment and the Economy. Erik Brynjolffson is a professor at MIT’s Sloan School of Management and director of the MIT Center for Digital Business.

[avignon] President Sarkozy

David Weinberger

They move us into the grand hall — vaulted ceilings — for a talk by Pres. Nikolas Sarkozy. Sarkozy has not exactly been a friend of the Internet. The last time I heard him talk was at LeWeb when he was a candidate. Among the three candidates who spoke there, Sarkozy’s talk was clearly the most hostile to the Internet, viewing it primarily as a site of gossip and slander. NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information.

Babble Joins Disney

Steven Berlin Johnson

On Tuesday morning, Disney announced that it had acquired the parenting site, Babble,com , which was founded a few years ago by my old friends Rufus Griscom and Alisa Volkman. I should say up front that I have both a personal and a financial investment in Babble -- I was an early investor in Nerve, the company that incubated Babble, and was on the board of the combined companies before Babble was spun out into its own operation.