China leads the world in customer service, starting at its borders
JULY 3, 2011
Last night I flew into Sanya, at the southernmost tip of China, to give the keynote at the NICE Interactions 2011 conference tomorrow. When I walked up to give my passport to the immigration official, on the counter in front of me was a box with 4 large buttons. There were green 2 smiley faces saying you were happy or very happy with your interaction, and two sad faces saying you were unhappy with the service or that it was taking too long.