insights over processes
SEPTEMBER 4, 2019
Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. The evidence is clear. “Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved.