Wed.Sep 04, 2019

insights over processes

Harold Jarche

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. The evidence is clear. “Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved.

"Should" is such a toxic word

Euen Semple

Thinking that you know what other people should do is naive and arrogant. Tormenting yourself with beliefs about how you should behave is the source of most unhappiness. The seeds of both are planted by family and society as a means of control, their effects are corrosive. It's hard to think of a situation where the word should should be used


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LXD Roles

Clark Quinn

In my thinking about LXD strategy , I also was thinking about what roles are necessary. While you can do handoffs, what are the core skills you need to make this happen? And it’s not that you need all these people, but you need these roles. Someone may be a polymath (though I’m somewhat resistant that one person can do them all sufficiently well), but it’s really not fair to expect someone to be a one-person shop. So what are the core LXD roles?

The engine of dissatisfaction

Euen Semple

As I was recording a podcast for Paul Sutton this morning I described marketing as "the engine of dissatisfaction". I may use that phrase more often. Feel free to spread its use


Will Artificial Intelligence Augment Nonprofit Staff or Replace?

Beth Kanter

Artificial intelligence, machine learning, bots, and other automation technologies offer many benefits to nonprofit professionals because it can perform basic and mundane tasks. As a result, it frees up staff time to focus on higher value activities. Artificial Intelligence can help nonprofits do more with less staff time, including the tasks described below. Fundraising & Marketing. streamlined supporter & donor communications. improved donor acquisition & prospecting.