Flow, Workflow, and Learning

Clark Quinn

So here are some reflections on flow, workflow, and learning. Now, when we’re in the ‘flow’ at work (which is different than being in the workflow), we’re performing optimally. So, we could definitely be learning in the workflow.

Co-design of workflow

Clark Quinn

I’ve talked before about how our design task will need to accommodate both the formal learning and the informal job resources, but as I’ve been thinking about (and working on) this model, it occurs to me that there is another way to think about learning design that we have to consider. The first notion is that we should not design our formal learning solutions without thinking about what the performance support aspects are as well.


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Aggregation Workflow in gRSShopper

Stephen Downes: Half an Hour

A few points: First, on workflow, which is the topic of this post. For the page designer: 1. The options page provides the following: - personal information, including email, which may be edited - list of feeds submitted, and their status - option to add social network information - list of subscribed newsletters, and an option to edit subscriptions That's the entire workflow. Here's how gRSShopper currently works.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products. Leading-edge companies are leveraging design thinking to translate technological advances into compelling customer experiences in order to seize market share from more traditional competitors.

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Collaborative co-design

Clark Quinn

In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. I’d sold myself on this, when I realized just where my ITA colleagues would draw me up short: it’s still the thinking that we can design solutions a priori !

Designing E-Learning 3.0 in gRSShopper - 13

Stephen Downes: Half an Hour

Workflow The next step in the use of badges is to develop a mechanism for awarding them. I'd like to automate this as much as possible, but this means having a workflow so that I know what I'm automating. We've already done the first three steps of this workflow, and they are basically one-time per course. There are two major problems with the Reader as it is currently designed: - it's slow. So that's the badging workflow.

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Designing E-Learning 3.0 in gRSShopper - 5

Stephen Downes: Half an Hour

However, I've set up an account, and I have a workflow that works for now. We launched the course this week and I did a bunch of things to get ready. This summarizes them in no particular order (except that they were all done in the last few days in a frantic rush). Videos Videos are an important part of any MOOC and these MOOCs are no exception. In the first week or so I created four videos, including two live recordings of conference talks, a live webcast interview, and an opener.

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Design Elements in a Personal Learning Environment

Stephen Downes: Half an Hour

In this paper I would like to address the core design elements in the development of a personal learning architecture being developed in the National Research Council''s Learning and Performance Support Systems program. The NRC-designed MOOC differs significantly from traditional courses. The NRC LPSS program is a 5-year $20 million effort designed to develop these core technologies and bind them with a common platform.

Design 197

The imperative of designing and building agility in customer service

Trends in the Living Networks

However ultimately it is about the organization as a whole, including its strategy, processes, workflow, staff, and culture. The challenge – and priority – is to design an organization that is agile, responsive, and truly excellent in customer service. The post The imperative of designing and building agility in customer service appeared first on Trends in the Living Networks.

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Learning Design Tools (Demonstrations)

Stephen Downes: Half an Hour

TELOS - Gilbert Paquette IMS Learning Design (IMS-LD) is a bridge between design and delivery. It is designed to address various needs, for example, K-12 lesson plans, higher education learning patterns, or workplace training. TELOS isn't exactly an LD designer and player, it's an educational modeling designer and player that exports to IMS-LD. Users design a learning model through an executible graph - that is, they edit the learning scenario visually.

Tools 109

Designing and Implementing MOOCs that Maximize Student Learning

Stephen Downes: Half an Hour

They present a unique design challenge. A fun design challenge at Stanford has been to design MOOCs for reuse, by targeting local learning communities, eg. Can we design for learning in MOOCs? Seth: how does one go about designing a pedagogically good course for 100,000 students? to design goals and learning objectives. Also, there’s a wide range of expectations – it’s difficult to design for so many objectives. There are different workflows.

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Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact

Beth Kanter

Note from Beth: Several years ago, I was got trained in design thinking facilitation methods using Luma and have incorporated these techniques into my consulting and training practice. Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact. This is exactly why the practices of Design Thinking and Systems Theory has enjoyed such welcome from the social sector. Design Thinking moves fast, and relies on “failure” to learn and iterate.

Context is key

Clark Quinn

Workflow learning is one of the new buzzphrases. The notion is that you deliver learning to the point of need, instead of taking people away from the workflow. However, if people are in the workflow, there is a context already. I’d suggest that there are two times workflow learning makes sense. For such workflow learning to work, you really want to leverage the context, so you need to be able to identify the context. design strategy technology

Content systems not content packages

Clark Quinn

That we should start designing our content into smaller chunks. There are strong cognitive reasons (performance support, workflow learning, self-directed and self-regulated learning). design strategy technology

Making it Real

Adaptive Path

There is a shift from focusing on product to multi-channel user experience, and successful companies are employing multidisciplinary teams involving the disciplines of interaction design, industrial design, architecture, branding and service design. Prototyping has become a way to ensure teams are designing and building the right system of interdependent touchpoints. At Adaptive Path, we employ rapid prototyping in nearly every design iteration.

Learning in 2024 #LRN2024

Clark Quinn

Working ‘out loud’, showing our work, and working together is a critical inflection point in bringing learning back into the workflow in a natural way and away from the ‘event’ model. We need to not design courses until we’ve ascertained that no other approach will work, so we need to get down to the real problems. design meta-learning mobile strategy technology

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. However, this workflow is markedly different from the workflow required by a routine operation, such as processing an invoice for payment. Workflows within innovative professional services firms need to be readily reconfigured to adapt to different projects, situations, and emerging market needs.

Ten IT Predictions for the Post-Pandemic New Normal

Irving Wladawsky-Berger

By 2023, 75% of the global 2000 (G2000) companies will support a workforce that is hybrid by design, enabling them to work together in real time with their preferred device whether local, remote, in the field, or switching between locations.

5 Phrases to Make Mobile Work

Clark Quinn

Here we’re trying to help our stakeholders (and designers) think beyond the course and think about performance support, informal learning, collaboration, and more. The fourth phrase is specifically focused on design: What’s the least I can do for you? It’s not about doing everything you can, but instead focusing on the minimal impact to get folks back into the workflow. design mobile strategy technology

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. Each of these is more powerfully experienced in the context of the workflow rather in the more sterile atmosphere of a classroom. ADDIE (or some other instructional design approach) ruled. The learning needed to be designed, managed and measured.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.” The general finding is that the more tightly bound learning is to the workflow, the greater the impact it is likely to have.

70:20:10 - Beyond the Blend

Charles Jennings

Each of these, though, were used to design and deliver structured and directed learning based on some form of instructional design and, often, as part of a curriculum. The learning experience is designed by others and usually packaged into a coherent event or set of events by instructional experts and ‘delivered’. It consists of learning content (mainly) and possibly some learning experiences that are designed by L&D professionals for the use of others.

Taking the step

Clark Quinn

A while ago, I wrote an article in eLearnMag, stating that better design doesn’t take longer. In it, I suggested that while there would be an initial hiccup, eventually better design doesn’t take longer: the analysis process is different, but no less involved, the design process is deeper but results in less overall writing, and of course the development is largely the same. And I’m interested in exposing what I mean by the hiccup. design strategy

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Working Smarter Field Guide

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.”.

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The AI Factory: A New Kind of Digital Operating Model

Irving Wladawsky-Berger

M anagers and engineers are responsible for the design of the new AI-based operational systems, but the system then runs the operations pretty much on its own. “At

Data 158

The Knowledge and Learning Transfer Problem

Charles Jennings

from our 702010 towards 100% performance book) If learning is embedded in the daily flow of work, rather than away from the workflow, the idea that we need to develop ways to ‘transfer’ that learning into practical use disappears. Especially as most organisations have an often large and continuing investment in formal training and development, the vast majority of which is carried out away from the workflow.

How Not to Adopt an LCMS


Embed content into the workflow. While template is a four-letter word in some training organizations, organizations can gain huge efficiency by standardizing a rich library of screen layouts, interaction types, and content structures that learning and development teams can choose from when designing content. They can gather information on existing processes, work through the process changes, and design the rich library of templates needed for your organization.

Start with the 70. Plan for the 100.

Charles Jennings

Extending Learning into the Workflow Many Learning & Development leaders are using the 70:20:10 model to help them re-position their focus for building and supporting performance across their organisations. They are finding it helps them extend the focus on learning out into the workflow. The ‘10’ has primarily involved designing, developing and implementing structured training and development interventions.

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

The 70:20:10 framework is a simple concept that has developed from work carried out by various researchers over the past half-century that suggests a one-dimensional focus on structured training and development – a rut that many organisations had fallen into – misses the opportunity to exploit learning and development where most of it happens, which is within the workflow.

A new framework for supporting learning and performance in the social workplace

Jane Hart

What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs. This service area will continue to design, deliver and manage training, e-learning and/or blended learning events. These will involve the use of a wide range of other tools, particularly ones that are in use, in the workflow for everyday working activities.

IT Doesn’t Matter. Business processes do

Jay Cross

The big argument is that “Business process management (BPM) systems can, for the first time in the history of business automation, let companies deal directly with business processes: their discovery, design, deployment, change, and optimization.” Imagine the potential of: Workflow learning. Design The Future The process of Innovation

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

Demonstration of lead processing workflow - feeds into existing 'Campus Connect' online lead system for individual campuses). Campuses reported they wanted faster process time, and they wanted the raw data instead of pre-designed format. The design team is being asked to: draft requirements, test the new tool, and create documentation and training materials. Live notes from the SUNY OpenCOTE Conterence, Syracuse, NY.

How to Transform a “Big, Old” Company into an Agile Digital Business

Irving Wladawsky-Berger

“As consumers, we take digital technologies for granted… We don’t wonder why these things are possible; we simply expect them,” said Designed for Digital a recently published book by Jeanne Ross , Cynthia Beath , and Martin Mocker in its Preface. What does designed for digital mean? To better explain what it is , the authors offer three different explanation of what business design is not. A well-designed IT architecture is very important.

Distributed Cognition

Clark Quinn

Designing for the right distribution of tasks between world and mind(s) is the optimal solution. It’s about designing solutions that put into the world what can be in the world, and then putting into the head what has to be in the head. In fact, our ecosystem is the tools and people we have ‘to hand’, accessible in or from the workflow. In my last post , I talked about situated cognition.



Workflow management/review tool. Learning teams can use an LCMS to develop content using design templates, reusing content elements across courses and learning departments, importing and integrating content from other authoring tools, and publishing the content to multiple outputs and devices. Workflow Management/Review Tool. ?. LMS vs. LCMS: What is the difference and why does it matter? LMS vs. LCMS?

Using a collaborative platform for brilliant learning

Jane Hart

Propose a lite approach to designing social (learning) activities. Show how learning can be embedded in the workflow. > That’s the topic of my webinar at the Online Learning & Skills Conference that will take place on Thursday 28 June from 1 pm – 1.45 The presentation like the whole event is FREE to join.

10 things to remember about social learning (and the use of social media for learning)

Jane Hart

With social learning it’s about thinking how to support it as it happens naturally and continuously – not how you can create, design, deliver and manage it. The most successful social learning stories are coming not from the ad hoc use of social media in e-learning or classroom training – but from organisations that are supporting more effective learning in the workflow via sharing of knowledge and experiences as part of the everyday work.

Social Learning is NOT a new training trend

Jane Hart

Support provided as close to the workflow as possible (ie not in a separate place or online space). INSTRUCTIONAL DESIGN. Workflow audits. Learning delivered in a LMS considered to be in the workflow. BLENDED DESIGN. Instructional design.

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It’s Only 65% !

Charles Jennings

Training describes a structured set of events that when designed and assembled carefully can provide an effective way to help people accelerate learning (learning = behaviour change). I don’t want this post to be a criticism of an individual survey design, but I do think that the designers of data-gathering surveys such as these need to think about the terminology they use carefully. The results of yet another 70:20:10 survey were published recently.

Survey 182

Survey: Are you ready, willing and able to support learning in the new social workplace?

Jane Hart

In other words, that it won’t be just about organizing and managing formal structured learning events (Social Training) but also about encouraging and supporting Social Collaboration in the workflow.

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Reflecting on reflection

Harold Jarche

Even events that are designed to promote learning, like the ubiquitous professional conference, ignores time for reflection. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing. We need to design something similar into our workplaces.

What’s the next buzzword?

Clark Quinn

And we’ve had someone recently claim to have invented workflow learning (though it’s been talked about for years ). C’mon, folks, lets get together and work on taking your design approaches and tuning them up! I was perusing an old list of potential column topics, and came across one that asked about MOOCs. Now, you probably recognize that the term is pretty much evaporated from any list of top L&D concerns.

Biz tech

Clark Quinn

There is plenty of vertical-specific software, from product design to transaction tracking, and of course more general business software such as document generation, financials, etc. My point here is that there is an enterprise-wide category of software, supporting learning in the big sense (including problem-solving, research, design, innovation), that should be under the oversight of L&D.