Co-design of workflow

Clark Quinn

I’ve talked before about how our design task will need to accommodate both the formal learning and the informal job resources, but as I’ve been thinking about (and working on) this model, it occurs to me that there is another way to think about learning design that we have to consider. The first notion is that we should not design our formal learning solutions without thinking about what the performance support aspects are as well.

Aggregation Workflow in gRSShopper

Stephen Downes: Half an Hour

A few points: First, on workflow, which is the topic of this post. For the page designer: 1. The options page provides the following: - personal information, including email, which may be edited - list of feeds submitted, and their status - option to add social network information - list of subscribed newsletters, and an option to edit subscriptions That's the entire workflow. Here's how gRSShopper currently works.

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Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products.

Design 273

Designing E-Learning 3.0 in gRSShopper - 13

Stephen Downes: Half an Hour

Workflow The next step in the use of badges is to develop a mechanism for awarding them. I'd like to automate this as much as possible, but this means having a workflow so that I know what I'm automating. So that's the badging workflow.

Design 169

Designing E-Learning 3.0 in gRSShopper - 5

Stephen Downes: Half an Hour

However, I've set up an account, and I have a workflow that works for now. We launched the course this week and I did a bunch of things to get ready. This summarizes them in no particular order (except that they were all done in the last few days in a frantic rush).

Design 185

Collaborative co-design

Clark Quinn

In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. I’d sold myself on this, when I realized just where my ITA colleagues would draw me up short: it’s still the thinking that we can design solutions a priori !

Designing E-Learning 3.0 in gRSShopper - 12

Stephen Downes: Half an Hour

TL:DR here's the badging workflow: Create a Badgr account. The Badge Workflow One of the tricky parts about working with badges is that the badge infrastructure has its own vocabulary and a workflow that might not be obvious.

Design 155

Designing and Implementing MOOCs that Maximize Student Learning

Stephen Downes: Half an Hour

They present a unique design challenge. A fun design challenge at Stanford has been to design MOOCs for reuse, by targeting local learning communities, eg. Can we design for learning in MOOCs? to design goals and learning objectives. There are different workflows.

Design 182

The imperative of designing and building agility in customer service

Trends in the Living Networks

However ultimately it is about the organization as a whole, including its strategy, processes, workflow, staff, and culture. The challenge – and priority – is to design an organization that is agile, responsive, and truly excellent in customer service. The post The imperative of designing and building agility in customer service appeared first on Trends in the Living Networks.

Design 107

Learning Design Tools (Demonstrations)

Stephen Downes: Half an Hour

TELOS - Gilbert Paquette IMS Learning Design (IMS-LD) is a bridge between design and delivery. It is designed to address various needs, for example, K-12 lesson plans, higher education learning patterns, or workplace training. TELOS isn't exactly an LD designer and player, it's an educational modeling designer and player that exports to IMS-LD. Users design a learning model through an executible graph - that is, they edit the learning scenario visually.

Tools 109

Context is key

Clark Quinn

Workflow learning is one of the new buzzphrases. The notion is that you deliver learning to the point of need, instead of taking people away from the workflow. However, if people are in the workflow, there is a context already. design strategy technology

Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact

Beth Kanter

Note from Beth: Several years ago, I was got trained in design thinking facilitation methods using Luma and have incorporated these techniques into my consulting and training practice. Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact.

Content systems not content packages

Clark Quinn

That we should start designing our content into smaller chunks. There are strong cognitive reasons (performance support, workflow learning, self-directed and self-regulated learning). design strategy technology

Making it Real

Adaptive Path

There is a shift from focusing on product to multi-channel user experience, and successful companies are employing multidisciplinary teams involving the disciplines of interaction design, industrial design, architecture, branding and service design.

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. ADDIE (or some other instructional design approach) ruled.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.”

Learning in 2024 #LRN2024

Clark Quinn

Working ‘out loud’, showing our work, and working together is a critical inflection point in bringing learning back into the workflow in a natural way and away from the ‘event’ model. We need to not design courses until we’ve ascertained that no other approach will work, so we need to get down to the real problems. design meta-learning mobile strategy technology

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. However, this workflow is markedly different from the workflow required by a routine operation, such as processing an invoice for payment. Workflows within innovative professional services firms need to be readily reconfigured to adapt to different projects, situations, and emerging market needs.

5 Phrases to Make Mobile Work

Clark Quinn

Here we’re trying to help our stakeholders (and designers) think beyond the course and think about performance support, informal learning, collaboration, and more. The fourth phrase is specifically focused on design: What’s the least I can do for you? It’s not about doing everything you can, but instead focusing on the minimal impact to get folks back into the workflow. design mobile strategy technology

70:20:10 - Beyond the Blend

Charles Jennings

Each of these, though, were used to design and deliver structured and directed learning based on some form of instructional design and, often, as part of a curriculum. We intentionally add learning-focused activities into the workflow.

Taking the step

Clark Quinn

A while ago, I wrote an article in eLearnMag, stating that better design doesn’t take longer. Yes, the nuances are subtle, and it’s still possible to sell well-produced but not well-designed material , but that can’t last. design strategy

Sample 156

How Not to Adopt an LCMS


Embed content into the workflow. They can gather information on existing processes, work through the process changes, and design the rich library of templates needed for your organization. It’s very difficult to sit down and design the perfect solution in a vacuum.

How to Transform a “Big, Old” Company into an Agile Digital Business

Irving Wladawsky-Berger

“As consumers, we take digital technologies for granted… We don’t wonder why these things are possible; we simply expect them,” said Designed for Digital a recently published book by Jeanne Ross , Cynthia Beath , and Martin Mocker in its Preface. What does designed for digital mean?

The Knowledge and Learning Transfer Problem

Charles Jennings

from our 702010 towards 100% performance book) If learning is embedded in the daily flow of work, rather than away from the workflow, the idea that we need to develop ways to ‘transfer’ that learning into practical use disappears.

A new framework for supporting learning and performance in the social workplace

Jane Hart

What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs.

Start with the 70. Plan for the 100.

Charles Jennings

Extending Learning into the Workflow Many Learning & Development leaders are using the 70:20:10 model to help them re-position their focus for building and supporting performance across their organisations. They are finding it helps them extend the focus on learning out into the workflow.

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

Demonstration of lead processing workflow - feeds into existing 'Campus Connect' online lead system for individual campuses). Campuses reported they wanted faster process time, and they wanted the raw data instead of pre-designed format.

IT Doesn’t Matter. Business processes do

Jay Cross

The big argument is that “Business process management (BPM) systems can, for the first time in the history of business automation, let companies deal directly with business processes: their discovery, design, deployment, change, and optimization.” Imagine the potential of: Workflow learning.

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

Alternatively it may be part of the workflow (the ‘70’ and ‘20’ ) They are embedded in their professional community both within and outside their organisation. The Forum has been designed to bring together tools, resources, and people who are actively involved in using 70:20:10 approaches.

Using a collaborative platform for brilliant learning

Jane Hart

Propose a lite approach to designing social (learning) activities. Show how learning can be embedded in the workflow. > That’s the topic of my webinar at the Online Learning & Skills Conference that will take place on Thursday 28 June from 1 pm – 1.45



Workflow management/review tool. Learning teams can use an LCMS to develop content using design templates, reusing content elements across courses and learning departments, importing and integrating content from other authoring tools, and publishing the content to multiple outputs and devices.

Distributed Cognition

Clark Quinn

Designing for the right distribution of tasks between world and mind(s) is the optimal solution. It’s about designing solutions that put into the world what can be in the world, and then putting into the head what has to be in the head.

10 things to remember about social learning (and the use of social media for learning)

Jane Hart

With social learning it’s about thinking how to support it as it happens naturally and continuously – not how you can create, design, deliver and manage it. Yesterday I listened into the #lscon Twitter stream for Learning Solutions conference in Orlando, Florida.

It’s Only 65% !

Charles Jennings

Training describes a structured set of events that when designed and assembled carefully can provide an effective way to help people accelerate learning (learning = behaviour change). The results of yet another 70:20:10 survey were published recently.

Survey 236

Reflecting on reflection

Harold Jarche

Even events that are designed to promote learning, like the ubiquitous professional conference, ignores time for reflection. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

Little Whinging

Clark Quinn

Look, you should be designing products so the affordances (yeah, I said the ‘a’ word ;) work for consumers. At core it’s about aligning product and service design with how we think, work, and learn. I used to teach interface design, having had a Ph.D.



Instructional Designers (IDs) are now under more pressure than ever to deliver the best content, and a tool that many IDs are familiar with is a Learning Management System (LMS). This is an important aspect of the Instructional Designer’s job. Workflow Management/Review Tool. . ?.

70:20:10 – Above All Else It’s a Change Agent

Charles Jennings

What we should be doing is putting our effort into supporting and refining learning where it’s already happening, and this is predominantly as part of the daily workflow. “Progress is impossible without change; and those who cannot change their minds cannot change anything.”

Change 272

The differences between learning in an e-business and learning in a social business

Jane Hart

Learning = something that only happens in a classroom or when it has been designed for you and/or when there is a teacher/trainer involved. Recognises that informal learning can’t be designed not managed, and that true social learning can’t be (en)forced. instructional design, training.

Learning Trends 2014


I also noticed that there is a lot of "buzz" around responsive design. Responsive design means a new way of thinking about your development process and new skills that are needed.

Trends 186

Social Learning is NOT a new training trend

Jane Hart

Support provided as close to the workflow as possible (ie not in a separate place or online space). INSTRUCTIONAL DESIGN. Workflow audits. Learning delivered in a LMS considered to be in the workflow. BLENDED DESIGN. Instructional design.

Trends 218

Survey: Are you ready, willing and able to support learning in the new social workplace?

Jane Hart

In other words, that it won’t be just about organizing and managing formal structured learning events (Social Training) but also about encouraging and supporting Social Collaboration in the workflow.

Survey 200

Supporting self-managed team learning in the organisation

Jane Hart

So it will not involve designing a programme of instruction for a team, but rather will comprise a quite different set of “ scaffolding ” activities undertaken in conjunction with the team, which include: Understanding the sharing practices that are currently taking place - or not.