Co-design of workflow

Clark Quinn

I’ve talked before about how our design task will need to accommodate both the formal learning and the informal job resources, but as I’ve been thinking about (and working on) this model, it occurs to me that there is another way to think about learning design that we have to consider. The first notion is that we should not design our formal learning solutions without thinking about what the performance support aspects are as well.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products. Leading-edge companies are leveraging design thinking to translate technological advances into compelling customer experiences in order to seize market share from more traditional competitors.

Design 213

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Collaborative co-design

Clark Quinn

In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. I’d sold myself on this, when I realized just where my ITA colleagues would draw me up short: it’s still the thinking that we can design solutions a priori !

Design Elements in a Personal Learning Environment

Stephen Downes: Half an Hour

In this paper I would like to address the core design elements in the development of a personal learning architecture being developed in the National Research Council''s Learning and Performance Support Systems program. And NRC is free to take risks on technology that might daunt commercial providers. The NRC-designed MOOC differs significantly from traditional courses. Technology will be transferred to partner companies beginning in 2017

Design 197

The imperative of designing and building agility in customer service

Trends in the Living Networks

The article later notes: Increasing consumerisation of IT is forcing companies to change, said entrepreneur Ross Dawson, chairman of Advanced Human Technologies. “As However ultimately it is about the organization as a whole, including its strategy, processes, workflow, staff, and culture. The challenge – and priority – is to design an organization that is agile, responsive, and truly excellent in customer service. Business relationships Cloud Technology trends

Design 107

Content systems not content packages

Clark Quinn

That we should start designing our content into smaller chunks. There are strong cognitive reasons (performance support, workflow learning, self-directed and self-regulated learning). And the technology is no longer the limitation. design strategy technology

Context is key

Clark Quinn

Workflow learning is one of the new buzzphrases. The notion is that you deliver learning to the point of need, instead of taking people away from the workflow. However, if people are in the workflow, there is a context already. I’d suggest that there are two times workflow learning makes sense. For such workflow learning to work, you really want to leverage the context, so you need to be able to identify the context. design strategy technology

Designing and Implementing MOOCs that Maximize Student Learning

Stephen Downes: Half an Hour

Summary of a presentation by Seth Anderson (Duke), Amy Collier (Stanford), Cassandra Horlii (California Institute of Technology) Amy: What is unique about online learning in MOOCs? They present a unique design challenge. A fun design challenge at Stanford has been to design MOOCs for reuse, by targeting local learning communities, eg. Can we design for learning in MOOCs? Seth: how does one go about designing a pedagogically good course for 100,000 students?

Design 138

The AI Factory: A New Kind of Digital Operating Model

Irving Wladawsky-Berger

M anagers and engineers are responsible for the design of the new AI-based operational systems, but the system then runs the operations pretty much on its own. “At

Data 165

How to Transform a “Big, Old” Company into an Agile Digital Business

Irving Wladawsky-Berger

“As consumers, we take digital technologies for granted… We don’t wonder why these things are possible; we simply expect them,” said Designed for Digital a recently published book by Jeanne Ross , Cynthia Beath , and Martin Mocker in its Preface. While in our personal lives we’ve enthusiastically embraced digital technology advances, many corporations and institutions still struggle to do so. What does designed for digital mean?

Learning in 2024 #LRN2024

Clark Quinn

And I reckon most learners have begun to use technology in their own ways to get answers, whether via the Google, or social networks like FaceBook and LinkedIn. What is the most significant change technology has made to organizational learning in the past decade? Working ‘out loud’, showing our work, and working together is a critical inflection point in bringing learning back into the workflow in a natural way and away from the ‘event’ model.

Distributed Cognition

Clark Quinn

Designing for the right distribution of tasks between world and mind(s) is the optimal solution. It’s about designing solutions that put into the world what can be in the world, and then putting into the head what has to be in the head. meta-learning strategy technology

5 Phrases to Make Mobile Work

Clark Quinn

Here we’re trying to help our stakeholders (and designers) think beyond the course and think about performance support, informal learning, collaboration, and more. The fourth phrase is specifically focused on design: What’s the least I can do for you? It’s not about doing everything you can, but instead focusing on the minimal impact to get folks back into the workflow. design mobile strategy technology

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

In the past few years, the necessary ingredients have come together to propel AI beyond the research labs into the marketplace: powerful, inexpensive computer technologies; advanced algorithms and models; and most important, oceans and oceans of data. AI encompasses a broad rage of technologies and application. They tend to adopt multiple AI technologies depending on the specific use case. However, adoption of AI technologies remains largely at an experimental stage.

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

Last week I wrote about the impact of blockchain technologies on business transformation. The book reminds us that technology has long been transforming business. Like electricity, IT and the Internet, AI is becoming one of, if not the most important technology of the next few decades. A recent McKinsey study found that AI adoption outside the technology sector is still at an experimental stage, with few firms having deployed it in production at scale.

Data 148

Skills and Jobs in the Digital Economy

Irving Wladawsky-Berger

Technological revolutions are highly disruptive to economies and societies. The digital revolution has yet to fulfil its promise of higher productivity and better jobs,” said The Economist in a special report on Technology and the World Economy in its October 4th issue. “The How will these relentless advances in technology and automation affect the balance between humans and machines in the workplace, and the skill composition of future jobs? .

Skills 212

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Enabling technology. Successful organizational networks rely on human capital policies and technologies that quickly and effectively locate expertise, support project teams, and encourage collaboration throughout the organization. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. Enabling Technology.

Biz tech

Clark Quinn

There is plenty of vertical-specific software, from product design to transaction tracking, and of course more general business software such as document generation, financials, etc. My point here is that there is an enterprise-wide category of software, supporting learning in the big sense (including problem-solving, research, design, innovation), that should be under the oversight of L&D. social strategy technology

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. Each of these is more powerfully experienced in the context of the workflow rather in the more sterile atmosphere of a classroom. ADDIE (or some other instructional design approach) ruled. The learning needed to be designed, managed and measured.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.” The general finding is that the more tightly bound learning is to the workflow, the greater the impact it is likely to have.

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

Last week I wrote about the impact of blockchain technologies on business transformation. The book reminds us that technology has long been transforming business. Like electricity, IT and the Internet, AI is becoming one of, if not the most important technology of the next few decades. A recent McKinsey study found that AI adoption outside the technology sector is still at an experimental stage, with few firms having deployed it in production at scale.

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

In the past few years, the necessary ingredients have come together to propel AI beyond the research labs into the marketplace: powerful, inexpensive computer technologies; advanced algorithms and models; and most important, oceans and oceans of data. AI encompasses a broad rage of technologies and application. They tend to adopt multiple AI technologies depending on the specific use case. However, adoption of AI technologies remains largely at an experimental stage.

70:20:10 - Beyond the Blend

Charles Jennings

However, the incorporation of technology into learning or training delivery has given blended learning a boost. Each of these, though, were used to design and deliver structured and directed learning based on some form of instructional design and, often, as part of a curriculum. It focuses on the ‘delivery channel’ - integrating technology with traditional face-to-face approaches and stretching the time available to spend learning.

How Not to Adopt an LCMS

Xyleme

Modern learning organizations understand that, in order to provide learners with the resources they expect (such as content personalization, mobile learning, microlearning, and just-in-time support) new technology tools are no longer a “nice to have” — they’re a necessity. Embed content into the workflow. They can gather information on existing processes, work through the process changes, and design the rich library of templates needed for your organization.

Synergic3

Harold Jarche

The research agenda covers areas that may be of interest to those working with learning technologies: DDRM – Distributed Digital Rights Management. LD Accelerators – Learning Design (and other) Accelerators. WWF – Weak Workflows. Tags: Learning Technology I had the pleasure of spending the day getting up to date on the Synergic3 project, a joint effort between the National Research Council of Canada, l’Université de Moncton and Desire2Learn.

The next generation of computer interfaces will drive better remote collaboration

Trends in the Living Networks

For over a decade I have ranted about how the mouse is antediluvian technology for interacting with computers – a great leap forward at the time but something we should have long transcended. Among the numerous blog posts I have written about the evolution of interfaces , in 2008 I wrote about how the user interface featured in the film ‘Minority Report’ had been created by John Underkoffler, who had designed the concept for the film. Technology trends

Start with the 70. Plan for the 100.

Charles Jennings

Checklists to rate your own organisation’s ability to deliver the critical tasks supporting 70:20:10 Nine ‘cameos’ written by leading thinkers and practitioners including Dennis Mankin (Platinum Performance), Nigel Harrison (Performance Consulting), Clark Quinn (Quinnovation), Jane Hart (Centre for Learning & Performance Technologies), Bob Mosher (APPLY Synergies), Jack Tabak (Chief Learning Officer, Royal Dutch Shell), Jane Bozarth (US Government) and others.

The 12 key elements of iPad media strategy

Trends in the Living Networks

Design and navigation. The iPad is a completely new format, enabling innovative design for access to and interaction with news and content. The opportunity for awesome design that transcends established formats and thinking has only begun to be explored. Production and workflow.

IT Doesn’t Matter. Business processes do

Jay Cross

The big argument is that “Business process management (BPM) systems can, for the first time in the history of business automation, let companies deal directly with business processes: their discovery, design, deployment, change, and optimization.” Imagine the potential of: Workflow learning. Those who adopt the process mindset take on significant new responsibilities, for everyone knows that the people in the organization are more important than the technology.

Learning Trends 2014

Xyleme

Having recently returned from Learning Technologies in London, I have a few new reflections about what''s "trending" in the L&D world. There are a lot of reasons for this, the primary ones being a lack of understanding of what''s important to mobile content consumers (it''s not about animated PowerPoints on a phone), a legacy of Flash content that doesn''t work on mobile devices, and a lot of existing technology infrastructure that does not play well with new technologies.

Trends 143

LMS vs. LCMS

Xyleme

The Learning and Development industry, like any other, has been inundated with new technologies and tools for learning. Instructional Designers (IDs) are now under more pressure than ever to deliver the best content, and a tool that many IDs are familiar with is a Learning Management System (LMS). This is an important aspect of the Instructional Designer’s job. Workflow Management/Review Tool. . ?.

70:20:10 – Above All Else It’s a Change Agent

Charles Jennings

We learn through watching others who ‘know how to do’ (who of us hasn’t stood and looked over someone’s shoulder recently to see how they were operating a ticket machine or some other piece of technology?) What we should be doing is putting our effort into supporting and refining learning where it’s already happening, and this is predominantly as part of the daily workflow. “Progress is impossible without change; and those who cannot change their minds cannot change anything.”

Change 209

Four Ways User-Generated Content (UGC) Can Make its Way into.

Xyleme

So when I got to the part of Jane’s article that said it’s time to re-think the design and delivery of formal learning initiatives, I felt we were on to something. Jane nails it when she says: “It is also not just about churning out content (however well instructionally designed) but also about the social aspects of learning. This pool of connected assets gives authors and instructional designers a more powerful arsenal of resources for creating compelling learning (formal or not).

Learning and Development Webinars

Xyleme

Moving from a traditional training strategy to one that embeds learning in the daily workflow is challenging enough. Eric Span, lead content developer at Benefitfocus shows the before and after of their learning ecosystem and how Xyleme helped them optimize their learning content design and delivery. Xyleme and Principled Technologies talk about a customer project that they delivered in half the time. Effective Responsive Design.

Supporting self-managed team learning in the organisation

Jane Hart

So supporting self-managed team learning is not about providing them with courses as they do their work, helping them to find their own courses, or even helping them to create their own courses for one another – rather it is about helping them to share their knowledge, experiences, ideas and resources as part of their daily workflow. Helping to ensure knowledge sharing is part of the daily workflow – so it is not seen as an extra initiative – but an integral part of daily work.

Managing Learning?

Charles Jennings

Of course external factors – such as other people (especially your manager and your team), technology, prevailing culture, general ‘environmental’ factors, and a range of different elements – can support, facilitate, encourage, and help your learning occur faster, better, with greater impact and so on. One of which is “if learning is managed by the learner, what will the technologies that support her look like in the next 3, 5, 10 years?”

PKM 173

The differences between learning in an e-business and learning in a social business

Jane Hart

Although the advent of e-technology in the late 1990s changed businesses into e-businesses, this was essentially about automating existing business thinking and practices. Although in the last decade we have seen the emergence of new technologies and trends, these have been merely “retrofitted” (and often “force-fitted”) into this old model of training, and essentially we have seen little more than “tinkering” with the model. Technology.

[liveblog] Ed tech hackathon

David Weinberger

I’m at an education technology hackathon — “Shaping the Future” — put on by MindCET , an ed tech accelerator created by the Center for Educational Technology in Israel. ”Rope Team” is a course format for Moodle that implements a unique workflow for learning a set number of topics.” ” There are roles and responsibilities, and a workflow with automation. It lets them design their own learning program.

Enterprise 2.0 transition

Harold Jarche

That may mean reducing the number of managers; empowering people who are customer-facing; or significantly opening up the workflow and making it more transparent. will not fulfill its potential unless its foundation is more than just web technologies or connected businesses. Designing a new work system is only part of the solution; it merely sets the stage.

What is innovation?

Harold Jarche

It turns out that to develop a ‘cumulative culture’ – technology that constantly ratchets up in complexity and diversity – a species needs to be able to share information very accurately. Knowledge artisans not only design the work, but they can also do the work. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

Supporting the Social Workplace Learning Continuum

Jane Hart

And that in fact, we should we be employing the very same (social) tools or platforms that are used by individuals and teams in their daily workflow to do their jobs. But, by doing this, it will ensure “learning” becomes much more embedded in the workflow than it has ever done before. But once again, this means we need to think differently about that whole design process.

Towards the Connected L&D Department

Jane Hart

Firstly, the red area is the traditional L&D operating area – designing, delivering and managing instruction (ie face-to-face training and e-learning). But this blue area is where the “real” learning takes place in the workplace – in the workflow informally and socially.

The Need to Adapt to the Speed of Change or Die: lessons for L&D from the retail industry

Charles Jennings

Each of the above were overtaken by circumstances (and technologies) that changed faster and to a greater extent than they thought possible, understood, and planned for. Especially if they can gain that knowledge and expertise more easily and without leaving their desk or workflow. L&D specialists should be focusing on understanding critical business problems that are being caused by underperformance and then working with stakeholders to design the best ways to solve them.