Co-design of workflow

Clark Quinn

I’ve talked before about how our design task will need to accommodate both the formal learning and the informal job resources, but as I’ve been thinking about (and working on) this model, it occurs to me that there is another way to think about learning design that we have to consider. The first notion is that we should not design our formal learning solutions without thinking about what the performance support aspects are as well.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products.

Design 274

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Collaborative co-design

Clark Quinn

In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. I’d sold myself on this, when I realized just where my ITA colleagues would draw me up short: it’s still the thinking that we can design solutions a priori !

Design Elements in a Personal Learning Environment

Stephen Downes: Half an Hour

In this paper I would like to address the core design elements in the development of a personal learning architecture being developed in the National Research Council''s Learning and Performance Support Systems program. And NRC is free to take risks on technology that might daunt commercial providers. The NRC-designed MOOC differs significantly from traditional courses. Technology will be transferred to partner companies beginning in 2017

Design 197

Content systems not content packages

Clark Quinn

That we should start designing our content into smaller chunks. There are strong cognitive reasons (performance support, workflow learning, self-directed and self-regulated learning). And the technology is no longer the limitation. design strategy technology

Context is key

Clark Quinn

Workflow learning is one of the new buzzphrases. The notion is that you deliver learning to the point of need, instead of taking people away from the workflow. However, if people are in the workflow, there is a context already. design strategy technology

The imperative of designing and building agility in customer service

Ross Dawson

The article later notes: Increasing consumerisation of IT is forcing companies to change, said entrepreneur Ross Dawson, chairman of Advanced Human Technologies. “As However ultimately it is about the organization as a whole, including its strategy, processes, workflow, staff, and culture. The challenge – and priority – is to design an organization that is agile, responsive, and truly excellent in customer service. Business relationships Cloud Technology trends

Design 164

Learning Design Tools (Demonstrations)

Stephen Downes: Half an Hour

TELOS - Gilbert Paquette IMS Learning Design (IMS-LD) is a bridge between design and delivery. It is designed to address various needs, for example, K-12 lesson plans, higher education learning patterns, or workplace training. TELOS isn't exactly an LD designer and player, it's an educational modeling designer and player that exports to IMS-LD. Users design a learning model through an executible graph - that is, they edit the learning scenario visually.

Tools 109

How to Transform a “Big, Old” Company into an Agile Digital Business

Irving Wladawsky-Berger

“As consumers, we take digital technologies for granted… We don’t wonder why these things are possible; we simply expect them,” said Designed for Digital a recently published book by Jeanne Ross , Cynthia Beath , and Martin Mocker in its Preface. What does designed for digital mean?

Learning in 2024 #LRN2024

Clark Quinn

And I reckon most learners have begun to use technology in their own ways to get answers, whether via the Google, or social networks like FaceBook and LinkedIn. What is the most significant change technology has made to organizational learning in the past decade? Working ‘out loud’, showing our work, and working together is a critical inflection point in bringing learning back into the workflow in a natural way and away from the ‘event’ model.

Distributed Cognition

Clark Quinn

Designing for the right distribution of tasks between world and mind(s) is the optimal solution. It’s about designing solutions that put into the world what can be in the world, and then putting into the head what has to be in the head. meta-learning strategy technology

5 Phrases to Make Mobile Work

Clark Quinn

Here we’re trying to help our stakeholders (and designers) think beyond the course and think about performance support, informal learning, collaboration, and more. The fourth phrase is specifically focused on design: What’s the least I can do for you? It’s not about doing everything you can, but instead focusing on the minimal impact to get folks back into the workflow. design mobile strategy technology

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

In the past few years, the necessary ingredients have come together to propel AI beyond the research labs into the marketplace: powerful, inexpensive computer technologies; advanced algorithms and models; and most important, oceans and oceans of data. AI is now seemingly everywhere.

Data 230

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

Last week I wrote about the impact of blockchain technologies on business transformation. The book reminds us that technology has long been transforming business. This is quite different from using technology to automate specific tasks in a job or workflow.

Data 195

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. ADDIE (or some other instructional design approach) ruled.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.”

Skills and Jobs in the Digital Economy

Irving Wladawsky-Berger

Technological revolutions are highly disruptive to economies and societies. The digital revolution has yet to fulfil its promise of higher productivity and better jobs,” said The Economist in a special report on Technology and the World Economy in its October 4th issue. “The

Skills 273

70:20:10 - Beyond the Blend

Charles Jennings

However, the incorporation of technology into learning or training delivery has given blended learning a boost. Each of these, though, were used to design and deliver structured and directed learning based on some form of instructional design and, often, as part of a curriculum.

Biz tech

Clark Quinn

There is plenty of vertical-specific software, from product design to transaction tracking, and of course more general business software such as document generation, financials, etc. My point here is that there is an enterprise-wide category of software, supporting learning in the big sense (including problem-solving, research, design, innovation), that should be under the oversight of L&D. social strategy technology

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Enabling technology. Successful organizational networks rely on human capital policies and technologies that quickly and effectively locate expertise, support project teams, and encourage collaboration throughout the organization. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. Enabling Technology.

Start with the 70. Plan for the 100.

Charles Jennings

Extending Learning into the Workflow Many Learning & Development leaders are using the 70:20:10 model to help them re-position their focus for building and supporting performance across their organisations. They are finding it helps them extend the focus on learning out into the workflow.

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

Last week I wrote about the impact of blockchain technologies on business transformation. The book reminds us that technology has long been transforming business. Like electricity, IT and the Internet, AI is becoming one of, if not the most important technology of the next few decades. A recent McKinsey study found that AI adoption outside the technology sector is still at an experimental stage, with few firms having deployed it in production at scale.

The next generation of computer interfaces will drive better remote collaboration

Ross Dawson

For over a decade I have ranted about how the mouse is antediluvian technology for interacting with computers – a great leap forward at the time but something we should have long transcended. Later, related technologies can migrate to personal computing at lower prices.

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

In the past few years, the necessary ingredients have come together to propel AI beyond the research labs into the marketplace: powerful, inexpensive computer technologies; advanced algorithms and models; and most important, oceans and oceans of data. AI encompasses a broad rage of technologies and application. They tend to adopt multiple AI technologies depending on the specific use case. However, adoption of AI technologies remains largely at an experimental stage.

How Not to Adopt an LCMS

Xyleme

Modern learning organizations understand that, in order to provide learners with the resources they expect (such as content personalization, mobile learning, microlearning, and just-in-time support) new technology tools are no longer a “nice to have” — they’re a necessity.

70:20:10 – Above All Else It’s a Change Agent

Charles Jennings

We learn through watching others who ‘know how to do’ (who of us hasn’t stood and looked over someone’s shoulder recently to see how they were operating a ticket machine or some other piece of technology?)

Change 272

IT Doesn’t Matter. Business processes do

Jay Cross

The big argument is that “Business process management (BPM) systems can, for the first time in the history of business automation, let companies deal directly with business processes: their discovery, design, deployment, change, and optimization.” Imagine the potential of: Workflow learning.

The 12 key elements of iPad media strategy

Ross Dawson

Design and navigation. The iPad is a completely new format, enabling innovative design for access to and interaction with news and content. The opportunity for awesome design that transcends established formats and thinking has only begun to be explored. Production and workflow.

Synergic3

Harold Jarche

The research agenda covers areas that may be of interest to those working with learning technologies: DDRM – Distributed Digital Rights Management. LD Accelerators – Learning Design (and other) Accelerators. WWF – Weak Workflows. Tags: Learning Technology I had the pleasure of spending the day getting up to date on the Synergic3 project, a joint effort between the National Research Council of Canada, l’Université de Moncton and Desire2Learn.

Managing Learning?

Charles Jennings

One of which is “if learning is managed by the learner, what will the technologies that support her look like in the next 3, 5, 10 years?” Of course we will need technology to support learning. Donald Taylor recently published an article titled ‘ What does ‘LMS’ mean today ?’.

PKM 225

Supporting self-managed team learning in the organisation

Jane Hart

So it will not involve designing a programme of instruction for a team, but rather will comprise a quite different set of “ scaffolding ” activities undertaken in conjunction with the team, which include: Understanding the sharing practices that are currently taking place - or not.

The differences between learning in an e-business and learning in a social business

Jane Hart

Although the advent of e-technology in the late 1990s changed businesses into e-businesses, this was essentially about automating existing business thinking and practices. Recognises that informal learning can’t be designed not managed, and that true social learning can’t be (en)forced.

The Need to Adapt to the Speed of Change or Die: lessons for L&D from the retail industry

Charles Jennings

Each of the above were overtaken by circumstances (and technologies) that changed faster and to a greater extent than they thought possible, understood, and planned for. Especially if they can gain that knowledge and expertise more easily and without leaving their desk or workflow.

Supporting the Social Workplace Learning Continuum

Jane Hart

And that in fact, we should we be employing the very same (social) tools or platforms that are used by individuals and teams in their daily workflow to do their jobs. But once again, this means we need to think differently about that whole design process.

Towards the Connected L&D Department

Jane Hart

Firstly, the red area is the traditional L&D operating area – designing, delivering and managing instruction (ie face-to-face training and e-learning).

Learning Trends 2014

Xyleme

Having recently returned from Learning Technologies in London, I have a few new reflections about what''s "trending" in the L&D world. I also noticed that there is a lot of "buzz" around responsive design.

Trends 186

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

All-in-all the implication for L&D professionals has been to make their traditional offerings of carefully designed, time-consuming and often slowly developed structured modules, courses and programmes relevant to fewer and fewer stakeholder needs.

Survey 235

What is innovation?

Harold Jarche

It turns out that to develop a ‘cumulative culture’ – technology that constantly ratchets up in complexity and diversity – a species needs to be able to share information very accurately. Knowledge artisans not only design the work, but they can also do the work.

LMS vs. LCMS

Xyleme

The Learning and Development industry, like any other, has been inundated with new technologies and tools for learning. This is an important aspect of the Instructional Designer’s job. Workflow Management/Review Tool. . ?.

Enterprise 2.0 transition

Harold Jarche

That may mean reducing the number of managers; empowering people who are customer-facing; or significantly opening up the workflow and making it more transparent. will not fulfill its potential unless its foundation is more than just web technologies or connected businesses.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

Even if one puts aside the fact that as a species we are learning much of the time as part of our work and not just when we engage in organisationally designed activities that have a specific ‘learning’ tag, this is an important point worth considering.

Why your Enterprise Social Network is your most valuable social learning platform

Jane Hart

This is the article I wrote for the January edition of Inside Learning Technologies magazine. as these platforms are designed to foster collaboration, communication and knowledge sharing among employees.

The Driving Test: the canary in the mine for formal training?

Charles Jennings

Already technology is being used to help ramp-up the formal driver training industry boom (the photo on the right is illustrative of this). The industry has changed very little apart from the increased use of technology in the form of simulators.