Service Design Soft Skill Builder: Empathy

Adaptive Path

We, the design community, talk (and write and speak) a lot about empathy. Some, at the extremes, position human-centered designers as Platonic figures releasing stakeholders from the shadows of opinion and faceless analytics into the reality of human emotions, needs, and desires.

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UX Week 2014 Keynote Josh Clark on the Future of Digital Product Design

Adaptive Path

Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading.

Trending Sources

Twitter Is Where Conversations Go To Die

Luis Suarez

Twitter has now become, once again, another messaging board system, like a good bunch of them out there of the once so-called social networking sites. What Twitter did, to use companies like Seesmic to grow and now killing them with their new API rules, is evil.

Service Design Soft Skill Builder: Empathy

Adaptive Path

We, the design community, talk (and write and speak) a lot about empathy. Some, at the extremes, position human-centered designers as Platonic figures releasing stakeholders from the shadows of opinion and faceless analytics into the reality of human emotions, needs, and desires.

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Five Key Questions

Stephen Downes: Half an Hour

I was asked to provide some initial recommendations for that initiative, in the form of responses to five questions. This creates a central issue revolving around the strategic design of distance and online learning. If these are viewed as simply the replication of existing educational design in an online environment, it is unlikely costs will be decreased, which decreases the likelihood that they will support any great degree of increased access at all.

Learning is social, Design is not

Harold Jarche

Tweet Here are some of the things that were shared via Twitter this past week. To the question of whether or not workers could teach each other, the answer she heard was, “Why not? One person is the Decider for final design choices. That group prefers to rely on experimental data, not designers, to guide its decisions. jonhusband – “Noticed in office … article titled “ Learning Is Social, Training Is Irrelevant &#.

Why microblogging has moved to the heart of enterprise social initiatives

Ross Dawson

However if we consider the individual social tools, there is no question that microblogging has risen the fastest, and is the aspect of social software most on the lips of CEOs who wonder whether they should emulate their peers who have found value in using microblogs.

Do you want to DO design thinking? Start with the d.School's.

Bob Sutton

Learning to listen to others and to ask smart questions is more important. is not a very useful question. Design school project teaches bike safety - The Stanford Daily Online. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. On the temptation to declare "email bankruptcy" » Do you want to DO design thinking? "How might we" questions.

Monday morning advice from two design icons | Daniel Pink

Dan Pink

Follow Dan on Twitter. Design (52). Design (52). Monday morning advice from two design icons This morning, while straining to get my cognitive gears to engage, I stumbled across two tidbits of advice that made the task easier and prepared me for the week ahead. Dan Pink.

Conferences can be better, a whole lot better

Jay Cross

Announce a Twitter hashtag and encourage people to Tweet. During sessions, use Twitter to gather questions and make comments. Perhaps make the Twitter feed visible on a separate screen in presentation rooms. Design

tiny Training: More ID in 140 characters #140id

Jane Hart

Grace Hopper was one of the designers of the COBOL programing language [link]. — We tweet a question. On Saturdays I then tweeted a question, for example.

What Are Good Things About Having A Lousy Boss? - Bob Sutton

Bob Sutton

Learning to listen to others and to ask smart questions is more important. is not a very useful question. Design school project teaches bike safety - The Stanford Daily Online. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. I have a weird question for Work Matters readers, one I've been fretting over for a couple weeks.  Interesting question.

Hosting a Day of Giving? The Knight Foundation Playbook Answers Your Questions

Beth Kanter

The engaged crowd on the webinar asked many smart questions of the presenters, who included Knight Foundation’s Bahia Ramos and GiveMN’s Dana Nelson , in addition to myself. Below is a summary of answers to some questions during the webinar and related resources on the Giving Day Playbook.

Looking for talented editors/ writers / project managers / social media on cool tech, media, and future topics

Ross Dawson

If you have questions before applying you can use our contact form. Running the site’s social media, including Twitter and Facebook, to build relationships and visibility. Good understanding of and experience with social media including Twitter. - (Ideally) Understand wireframing and able to work with designers and developers. - (Ideally) Excellent research and highly structured report writing capabilities.

The case against passion | Daniel Pink

Dan Pink

Follow Dan on Twitter. Design (52). Design (52). The case against passion In this month’s Sunday Telegraph column , I discuss my least favorite question in the world: “What’s your passion?”. Seriously, I hate that question. I also hate this question!

Training Board Members As Brand Champions on Social and Beyond

Beth Kanter

I asked each of the board members to take a few minutes and share their one burning question that pertains to the Foundation’s marketing and communications with the person sitting next to them. The questions included: Who in the community knows what Central Florida Foundation does?

Business or Pleasure? - why not both: Enterprise 2.0: The Prodigal.

Martijn Linssen

conference on Twitter via its hashtag #e2conf , I noticed a strange phenomenon: most tweets werent about Enterprise 2.0, but Social Business In a post of over a year ago , appropriately titled Social Business Design - the beginning or end of E2.0? , Business or Pleasure? -

How do you sign an e-book? | Daniel Pink

Dan Pink

Follow Dan on Twitter. Design (52). Design (52). That’s a question that writers, and others with plenty of time on their hands, have been pondering since the intelligentsia realized that electronic books are a force rather than a fad. Dan Pink. Contact.

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Learning in 2024 #LRN2024

Clark Quinn

While I couldn’t participate in the twitter chat they held, I optimistically weighed in: “learning in 2024 will look like individualized personal mentoring via augmented reality, AI, and the network” However, I thought I would elaborate in line with a series of followup posts leveraging the #lrn2024 hashtag. We need to not design courses until we’ve ascertained that no other approach will work, so we need to get down to the real problems.

The future of education. 100 years ago | Daniel Pink

Dan Pink

Follow Dan on Twitter. Design (52). Design (52). 100 years ago The intrepid Maria Popova — BTW, if you’re not subscribing to her newsletter or following her on Twitter , you should — points to a really interesting item in How to Be a Retronaut. Dan Pink.

Social shifts the focus from Presales to Aftersales

Martijn Linssen

why not both Home About Contact Wednesday, 1 December 2010 Social shifts the focus from Presales to Aftersales Another one of those great Twitter moments: a thought came to mind during a conversation @KRCraft Let me put it this way: Marketing 1.0 Business or Pleasure? -

Using Social Media Effectively and Powerful Tactics Workshop

Beth Kanter

The session was designed a mix of strategy with a deep dive into content, measurement, Facebook, and Twitter. Best practices for effective use of common social media tools: Facebook and Twitter. Twitter compasspoint. Networked Nonprofit Training Design

Questions, Answers, Quora, Asymmetric Follow and does this make us Human?

Mark Oehlert

Some hyperbolic, breathless suggestions have it becoming bigger than Twitter. I don't know about that, I think that more people are interested in broadcasting than they are in participating in answering questions but I could be wrong. What drives humans to ask questions?

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The Power of Our Collective Professional Networks and Transdisciplinarity Learning

Beth Kanter

Once we mapped the network on the wall before our eyes, we reflected on the following questions: * What are the points of connection? Network Map Networks Training Design

Learning Experience Design Strategy

Clark Quinn

On our weekly twitter learning fest, #lrnchat , I regularly identify myself as a learning experience design strategist. When you think about creating learning experiences, you are talking about design. You need a design process, tools, and good concepts around learning and engagement. Really, both my book on designing engaging learning experiences, and my forthcoming one on mobile learning, are at core about design. Tags: design strategy

Further (slow) thoughts on learning #change11

Clark Quinn

So, a couple of questions have recurred about the slow learning concept. For instance, we should be asking personalization questions afterward (whether via system or person). The question really is whether orgs will ignore or hamper this versus facilitating it.

Adaptive Path: Where We’re Going Next

Adaptive Path

Something that, even when you explain it, comes across as vague and abstract, and of questionable value. We have launched and honed some of the most popular conferences and workshops in experience design. They ask good questions.

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All Social is Learning | Organizational Knowledge Design

Martijn Linssen

As someone mentioned this weekend on Twitter : The learning that isn’t social, isn’t worth our time studying. Does that question even make sense anymore ? All Social is Learning | Organizational Knowledge Design [.]

Edge Perspectives with John Hagel: The Economics of Attention

John Hagel

It is not just a question of re-thinking marketing, but re-conceiving business. Edge Perspectives with John Hagel Exploration of emerging innovations on a broad array of edges that are rising up to challenge the core About Recent Posts The Great Reset Passion and Flow Economic Recovery?

Ideabox for #andyasks

Andy McAfee

Photo of Andrew McAfee Home Blog About RSS Andrew McAfees Blog The Business Impact of IT Tweet Ideabox for #andyasks by Andrew McAfee on February 12, 2009 Late in 2008 I started asking a question every day on Twitter. I designate it with the hashtag #andyasks and suggest that all those responding do the same. In a November 2008 blog post I talked about what kinds of questions I was planning to ask: “I have no clear idea what I’ll ask about over time.

Edge Perspectives with John Hagel: Unanswered Questions at Supernova 2007

John Hagel

Last week, Kevin Werbach asked me to address his Supernova conference and offer a preview of some of the questions that will form the foundation of the research agenda for the new center. These are the questions that will focus our research agenda.

iPad Frees Designers From the Tyranny of QWERTY

Adaptive Path

Instead, I’d like to look at some interesting ways the iPad (and similar touchscreen devices) enable designers to rethink key layouts and optimize them for particular user tasks. When the key layout isn’t locked into a particular hardware configuration, designers have the freedom to rework layouts in ways that are relevant to the user’s specific context at that moment. Tags: Interface Design iPad

Online Facilitation, Twitter, Backchannel and Keynotes | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 24 2010 Online Facilitation, Twitter, Backchannel and Keynotes Published by Nancy White at 3:08 pm under events , online facilitation , online interaction As promised earlier , here is my reflection of the keynote I did at the Instructional Technology Council’s annual gathering on February 22nd.

Integrated Social Media for Sustainable Agriculture

Beth Kanter

Ag Grantees Twitter Webinar. In the many years that I’ve been designing and delivering capacity building and training, I’ve learned being a guide on the side and helping to surface the knowledge and experience in the group produces far richer learning experiences.

The year’s top posts on Working Smarter

Jay Cross

Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 Blogging Community Complexity Design Just Jay MOOCs Working Smarter

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Emerging Asynchronous Conversation Models

Tony Karrer

We also see it in twitter (see Twitter for Learning ). While Twitter is asynchronous, it's not easily used as other kinds of tools for discussion. Patrick tells us: Talkwheel’s design makes class conversations easier to follow, more interactive, and more effectively organized.

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Five Myths of Social Learning

Xyleme

Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Follow @dawnpoulos on Twitter. Home About Podcasts Videos Xyleme Inc.

The Networked NGO in India

Beth Kanter

This blog post includes some reflections on the instructional design, delivery, and insights that I hope will inform the field building discussion taking place over at the Packard OE Program site. Program Design. Networked Nonprofit Networks Training Design

Emotionally intelligent signage in Little League | Daniel Pink

Dan Pink

Follow Dan on Twitter. Design (52). Design (52). Emotionally intelligent signage in Little League Keeping with our (inadvertent) sports theme this week, here’s a nice piece of emotionally intelligent signage that a few folks on Twitter sent our way: Tweet. Dan Pink.

Anatomy Of An Idea

Steven Berlin Johnson

You would think this would be a relatively straightforward question, but the truth is that I have to keep changing my answer, because my techniques are constantly shifting as new forms of search or discovery become possible. This particular thread begins with a random encounter on Twitter: checking out my @ mentions a few weeks ago (vanity will get you everywhere), I stumbled across someone mentioning my book to a friend, and also recommending something called "Seeing Like A State." (I

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