Designing outside your comfort zone
MAY 31, 2016
That’s what we tell ourselves because as designers we often rely on tried and tested tools, methods and standards to help us arrive at a solution that should work. They may sound like best practices for just being a good designer, and they are. “Trust the process!”.
Learning Design Insights
MARCH 7, 2017
I attended a recent Meetup of the Bay Area Learning Design & Technology, and it led to some insights. I was tapped to host the Learning Design conversation (there were three others: LMS, Measurement, and Social Learning), and that meant that a subset of the group sat in on the discussion.
Thoughts on Learning Design Strategy
NOVEMBER 29, 2016
At the DevLearn conference, I ran a Morning Buzz on Learning Design Strategy. I started with a set of questions to address, so I’ll go through their comments in roughly that order (though we didn’t exactly follow this structure): What is learning design strategy?
The magic question
FEBRUARY 23, 2016
A number of years ago, I wrote a paper about design, some of the barriers our cognitive architecture provides, and some heuristics I used to get around them. The approach, which I then called ‘no-limits’ design, has to do with looking at what solution you’d develop if you had no limits. As I mentioned in the post series, this approach asks what you’d design if you had magic (and referred to the famous Arthur C. design
The Do’s and Don’ts of Managing Designers
MARCH 15, 2016
Are there common personality traits among designers that should shape the way they’re managed? Design managers naturally think about what they need from their team, but Bob Baxley , a design executive in Silicon Valley, believes it’s more interesting to consider what designers need from their manager in order to thrive. How designers want to be managed is an incredibly important topic that’s not getting much attention.
How Autism can Influence Design: In conversation with Steve Silberman
AUGUST 3, 2016
The book, a sweeping history of autism in both science and society, contains some powerful implications about designing for human cognition and what “normal” really means. What do you think is the future of neurodiversity in design, and in the workplace?
Rethinking Design: Pedagogy
AUGUST 20, 2014
In thinking through how to design courses that lead to both engaging experiences and meaningful outcomes, I’ve been working on the component activities. ‘click to see more ‘) and maybe asking quiz questions. design
Want to Design for Impact?
AUGUST 18, 2016
Whether you consider yourself a creative, a maker, an ideas person or are just plain curious, this is the opportunity work with a local San Francisco community organization, on a tangible opportunity, while being led by experts in the design process. That’s a BIG, TOUGH question.
UX Week 2014 Keynote Josh Clark on the Future of Digital Product Design
AUGUST 7, 2014
Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading.
Designing Professional Development for the Distracted Learner
AUGUST 9, 2016
Bersin by Deloitte’s infographic “ Meet the Modern Learner ” is an excellent summary of the challenges facing trainers who need to design and deliver professional development for nonprofit professionals. From a design perspective, one takeaway is to create micro learning opportunities.
Service Design Soft Skill Builder: Empathy
AUGUST 19, 2013
We, the design community, talk (and write and speak) a lot about empathy. Some, at the extremes, position human-centered designers as Platonic figures releasing stakeholders from the shadows of opinion and faceless analytics into the reality of human emotions, needs, and desires.
The Evolution of Design Thinking
SEPTEMBER 22, 2015
Design Thinking is the featured topic in the September issue of the Harvard Business Review with four articles on the subject. “It’s The application of design thinking beyond products, - in innovation, problem solving and business strategy, - isn’t new. That’s where design comes in.
Designing the Olympics Participant Experience
OCTOBER 27, 2014
Can you imagine the complexity and opportunity of designing the participant experience for the Olympics? We asked him for his thoughts on service experience, the conference, and what are the next big challenges he’d like to tackle with design.
[2b2k] Back when not every question had an answer
MARCH 29, 2013
My program was going to look for anything between a “[[" and a "]]”,, which would designate an in-place end note.)The ” So, it’s 1982 and you have a programming question.
UX Week Keynote Speaker Amanda Dameron on Making Design More Human
JULY 10, 2014
If you’re a fan of Dwell magazine, you’re familiar with its unique take on modern architecture and design in the home. Dwell editor-in-chief Amanda Dameron is a passionate advocate for the philosophy of design exemplified by the homes, decor, and furnishings showcased in Dwell.
Five Key Questions
Stephen Downes: Half an Hour
MARCH 17, 2011
I was asked to provide some initial recommendations for that initiative, in the form of responses to five questions. This creates a central issue revolving around the strategic design of distance and online learning. If these are viewed as simply the replication of existing educational design in an online environment, it is unlikely costs will be decreased, which decreases the likelihood that they will support any great degree of increased access at all.
The evolution of design to amplify flow
JANUARY 30, 2012
If we want to understand the importance of flows in our world, the new book Design in Nature released this week by Adrian Bejan and J. There is an imperative here: “The constructal law is a shout from the rooftops: Everything that flows and moves generates designs that evolve to survive (to live). All designs arise and evolve according to the same law.”. The importance of design in flow systems. The direction of design evolution.
A Glimpse at the Emerging Trends of Service Design
NOVEMBER 3, 2014
What are the big trends in service management that service designers need to know? Carey School of Business, Arizona State University, will draw on her many years of experience in this space to answer this question during the closing keynote talk at the Service Experience Conference.
Our New Head of Service Design: On the state of the industry, its value, and why Capital One
OCTOBER 25, 2016
It’s Kendra Shimmell, who we’re excited to introduce as the new head of the Service Design practice for Adaptive Path at Capital One. Kendra comes to us via the venerable Cooper design team, but prior to that was a part of Adaptive Path , which makes for a good kind of déjà vu. Beyond being a service design leader, she’s a speaker, an educator, and a dancer. How might you characterize the state of service design? Good question. And that is service design.
Design like a pro
SEPTEMBER 23, 2014
So, two questions: is there a science of learning, and is it used. And yet, if you’re going to be a learning designer or engineer , you should know the science and be using it. You could read Julie Dirksen’s Design for How People Learn as a very good interpretation of the science. Look, if you’re going to do design, do it right. design In other fields of endeavors, there is a science behind the approaches.
10 mobile questions
MAY 17, 2011
As part of an initiative for ASTD’s upcoming International Conference and Exposition , I was filmed as I responded to 10 questions around mobile (if you’re there, hope to hear how it goes) from Tony Bingham (he came in via conference call). What impact has mobile learning had on instructional design? I think that mlearning has had a beneficial impact on instructional design in several ways.
DECEMBER 1, 2011
In the mobile ideation session I ran today for some folks, the question came up about good and bad examples of design, and subsequent events reminded me of the topic of not just bad, but evil design. What I mean is design that is crafted to return maximal outcome to the designer, not just at the expense of the user, but even to the discomfort of the user or contrary to their intentions. This seems designed for the sheer purpose to get more fees. design
Intervention Design: Overcoming Stiff Resistance to a New, Disruptive Innovation
SEPTEMBER 29, 2015
The September issue of the Harvard Business Review features a spotlight on The Evolution of Design Thinking. Last week I discussed this expanded view of design thinking based on one of the articles, - Design Thinking Comes of Age.
Designing for Better Sex: In conversation with Cindy Gallop
JULY 19, 2016
Iran and Allison Huang, our Design intern, talked to Cindy. They asked her to inspire us with her vision for a diverse, inclusive world where technology is designed to facilitate honest human experiences and relationships. The software side is technology that is designed to bring people closer together in the real world. There is a very standard design default that happens when it comes to sex. IN: I have a question following up on that.
UX Week Keynote Speaker Ken Jennings on Maps and Design
JUNE 2, 2014
In this interview, I talk with Ken about the connections between the ideas in his book and the concerns of designers, and get a preview of what he’ll be talking about in his keynote at UX Week 2014 in San Francisco this September.
Design Principles for Complex, Unpredictable, People Oriented Systems
APRIL 13, 2012
Over the past several years, we have seen a rising emphasis on design, creativity and holistic thinking in business to help us deal with an increasingly volatile, unpredictable complex world. This is reflected not just in studies and articles, but in the growing number of design consulting firms like IDEO , as well as of design centers in universities, such as MIT's Media Lab and the d.school in Stanford. This is where we enter the world of design. .
What do the 24 #C2Xmas resources tell us about how to design modern content and learning experiences?
DECEMBER 28, 2016
So what do these 24 resources tell us about how to design content and learning experiences for the modern workplace? Here they are in one list – with my thoughts about what each one tells us about content and learning experience design. just ask a question. Want to find out more about designing modern content and learning experiences? In my Countdown to Xmas, I offered a series of 24 daily posts in the form of a different learning resource.
Culture And Design: Legacy Versus From Scratch
SEPTEMBER 17, 2012
This collection of observations has made me realize just how deeply culture and cultural differences impact the practice of design. Culture and Design" is the overall theme I have chosen to write about in a series of posts covering the following topics: Culture of legacy and preservation versus culture from scratch. I think these distinct cultural traits inevitably influence us as designers. In France, I feel like legacy and heritage are part of the design constraints.
Be mindful, meaningful, and masterly: 3 questions for Bruce Nussbaum
MARCH 7, 2013
Because his book is so interesting, I asked him to answer a few questions for Pink Blog readers. * * *. Dan''s Bookshelf Design First we had IQ. Next came EQ. Now, Bruce Nussbaum introduces CQ — Creative Intelligence.
Be mindful, meaningful, and masterly: 3 questions for Bruce Nussbaum
MARCH 7, 2013
Because his book is so interesting, I asked him to answer a few questions for Pink Blog readers. * * *. Design ReadingFirst we had IQ. Next came EQ. Now, Bruce Nussbaum introduces CQ — Creative Intelligence.
Mark Jones on the Pros and Cons of External Service Design Consultancies vs. In-house Teams
NOVEMBER 6, 2015
More and more companies are exploring service design with external consultancies or by building in-house teams. In the past couple years, as we’ve seen many design firms (including Adaptive Path) get acquired by large companies, it feels especially timely to reflect on the different advantages of internal versus external design groups and the types of work each is best suited for. Are you more interested in building a culture of design and human-centeredness?
Reflections on a Decade of Designing and Facilitating Interactive Webinars
AUGUST 14, 2015
I thought I’d take this opportunity to reflect again on a decade of experience of designing and delivering interactive webinars. In order to do that, you have to think like an instructional designer ! As a webinar designer, what tricks and tips have worked for you?
Quinn-Thalheimer: Tools, ADDIE, and Limitations on Design
DECEMBER 23, 2014
We decided to continue, and here’s the second in the series, this time trying to look at what might be hindering the opportunity for design to get better. Will : Clark my friend, you ask tough questions! Wouldn’t the Successive Approximation Method be a better formulation to guide design? I will stipulate that ADDIE does tend to send the message that instructional design should take a linear, non-iterative approach. design
Non-profit business design: the human side has to come first
SEPTEMBER 6, 2016
Our nonprofit partner, Homebridge , has a design problem that is terribly, incredibly unfair: monetizing what they do to support the parts of their mission that will never be profitable. Fortunately, as designers, we love unfair places. As designers, we solve problems. As designers, we see uneven, unfair circumstances in the world, along with weird value exchanges — and we see opportunity for innovation. Non-profits are in a really stomping mad, unfair place.
How to find great talent: 4 questions for Bloomberg View's George.
OCTOBER 18, 2011
Design (52). Design (52). For the last couple of years, he’s tried to answer that question by hanging out with the best talent spotters in the world – the U.S. He had this awesome imagination, persuasiveness, ambition and design aesthetic. Dan Pink. Contact.
Designing and Implementing MOOCs that Maximize Student Learning
Stephen Downes: Half an Hour
APRIL 3, 2013
They present a unique design challenge. A fun design challenge at Stanford has been to design MOOCs for reuse, by targeting local learning communities, eg. Can we design for learning in MOOCs? to design goals and learning objectives. Question: what about costs?
IBM at MX 2014: Design-centered at Scale
FEBRUARY 27, 2014
Over the years, I’ve seen a lot of amazing work done to manage and lead in organizations from a design perspective. One of the things that stood out most from many of them is how important commitment from overall leadership is to putting design and experience at the core of an organization’s activities. Design-led change is hard and it’s clear that lip service to design doesn’t really cut it. IBM is serious about design in a way I have seldom seen.
Czech Course Followup Questions
Stephen Downes: Half an Hour
OCTOBER 18, 2011
I was asked the following questions after my presentation to CZ Course RVP_VT21 yesterday: (Elements of Coop.) Having said that - there is a subtext to this question which suggests that content needs to be organized, the best content selected, and a mechanism put in place to ensure that people follow and pay attention to this content. Finally, the question addresses the idea of a purpose of being to 'win some recognition'.
Anticipating the Next Wave of Experience Design
MARCH 28, 2011
Experience design has emerged in part as a response to this growing need we all have. It is no longer enough to design products and services so that they have aesthetic appeal and perform well. We are on the cusp of another major shift in the focus of experience design, one that moves far beyond the impact of individual products and services. The design challenge becomes how to design experiences that maximize flow.
10 lessons for Giving Days, and one question: How can we make them more sustainable?
SEPTEMBER 30, 2014
10 lessons for Giving Days, and one question: How can we make them more sustainable? With those questions in mind, Knight commissioned the consulting firm Third Plateau to evaluate the 18 Giving Days the foundation supports. Click to see the full infographic.