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Time for a brief rant on interface designs. And, hopefully, we can extract some lessons, because these are just silly design decisions. But there’s one very very silly design decision here. It’s a principle called ‘mapping’ (see Don Norman’s essential reading for anyone who designs for people: The Design of Everyday Things ). Design, learning or product/service, works best when it aligns with how our brains work. MORE
Last week’s #lrnchat touched on an important topic, experience design. The one I want to pursue here is the notion of transformative experience design. In it, they posited that we’d gone from the agricultural economy, through a product and service economy, to what they termed an ‘experience economy’: where people paid for quality experiences. You can see this in themed cruises & restaurants, Apple’s product strategy, Disney, etc. MORE
For this year’s BarnRaise , Sept 9-11, The Capital ONE Design team is partnering with Family House (FH), a local nonprofit that provides free, temporary housing for families with children undergoing cancer and other treatment at the UCSF Benioff Children’s Hospital. As designers, we seek to understand experiences holistically – including all the highs and lows – but at times we can become focused on problems and challenges rather than strengths. About Capital ONE Design. MORE
Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading. Then touch suddenly brought in the centuries-old influence of industrial design. JJG: Like you, I have always seen design through the lens of storytelling. MORE
I will be dating myself here, but so much of the orthodoxy in the instructional design process was forged back in the late 80’s and early 90’s when the only Computer-Based Training (CBT) tools were Toolbook for the PC, and Hypercard for the Mac. The idea that you might allow scrolling was to many an Instruction Designer taboo. In my blog posts, I’ve been challenging instructional designers to embrace cultural shifts, and evolving technologies rather than brace against them. MORE
I haven’t noticed much basic guidance for visual designers new to the UX world. Often these are positions designing for singular needs. Move product. As your files grow, fast design iteration can spin them out of control, especially on large projects. Being that UX design is by definition user-centric, it’s critical for visual practitioners to empathize with users. Siloing yourself strictly to visual design is too isolating. MORE
Can you imagine the complexity and opportunity of designing the participant experience for the Olympics? At our Service Experience Conference, Alex Nisbett will share his story of the first Organizing Committees for the Olympic Games to explicitly design and deliver a spectator experience for the World’s greatest sporting event. We asked him for his thoughts on service experience, the conference, and what are the next big challenges he’d like to tackle with design. MORE
What are the big trends in service management that service designers need to know? She’ll highlight how the world of service management is changing dramatically through a renewed focus on service innovation, customer experience and engagement strategies, service infusion in product-centric firms, customer participation in service co-creation, and the need to tie service investments to critical metrics and the bottom line. MORE
I believe that the user should always come first in any design discussion, even initially above business needs. The experience of a device reaches well beyond a person’s relationship with the product. Nearly every consumer product is designed to live within an ecosystem. When designing a product, it’s important to recognize (at least) three things. Second, the ecosystem that this product lives within. MORE
DESIGN is in a way the defining domain of the future, in shaping technology, products, and indeed everything in our world so it best suits humans. Design requires creativity, and even more it requires a deep understanding of what it is to be human, and how we want to experience the world. In the segment I used the example of emotional robot designers, those who design machines to interact with us on an emotional level. MORE
Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive Design, a research institute devoted to the study of design for human flourishing. I talked with Anna and asked her to tell us about positive design and how designers might incorporate it into their work. Anna spoke about positive design at the Adaptive Path UX Week 2014 conference in San Francisco. MORE
We must start by thinking through the ethical issues and potential implications of AI, and from that designing the future organizations that will in turn shape all of society and the role of humans in creating value. That requires designing organizations very different than they are today. MORE
And over the years, while they’ve made mistakes (canceling HyperCard ), I’ve enjoyed their focus on making me more productive. First, this is bad design. The post Evil design? design strategy technologyThis is a rant, but it’s coupled with lessons. . I’ve been away, and one side effect was a lack of internet bandwidth at the residence. In the first day I’d used up a fifth of the allocation for the whole time (> 5 days)! MORE
Design Thinking is the featured topic in the September issue of the Harvard Business Review with four articles on the subject. “It’s It’s no longer just for products. The application of design thinking beyond products, - in innovation, problem solving and business strategy, - isn’t new. IDEO , a firm best known for pioneering this expanded view of design, traces its roots back to 1978. How do you apply design thinking to business problems? MORE
I have the good fortune of having a number of industrial designers as friends. The first was a commitment to craft and an understanding of its importance to the final product's quality. The second was a sense of pragmatism and, for lack of a better word, accountability for how the design would impact the final product. What struck me the most during our conversations was the deep familiarity my industrial design colleagues had with the materials used in the design. MORE
Many times our meetings are highly productive, but sometimes meetings can be boring, frustrating, and a complete waste of time. Whether our meeting is useless or valuable depends on how we design, facilitate, and follow up. Meeting design is more than just agenda planning or identifying topics. You also need to establish meeting norms or rules of engagement and then design and facilitate the process to get results. Facilitation Training Design MORE
In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. I’d sold myself on this, when I realized just where my ITA colleagues would draw me up short: it’s still the thinking that we can design solutions a priori ! MORE
Cloud-based services require a much more standardized, mass customized , process oriented, industrialized approach to production , including the application of advanced technologies and rigorous science, engineering and management methodologies. . What do we mean by the production of services ? Production is defined as “a process of combining various material inputs and immaterial inputs (plans, know-how) in order to make something for consumption (the output). MORE
But I continue my decades long fascination with design, to the extent that it’s a whole category for my posts! An article on how Apple’s iPhone was designed caused me to reflect. Their model was having a large-scope goal, and then various product managers take pieces of that, and negotiated for budget, with vendors for resources, and with other team members for the capability to implement their features. design MORE
If you get the design right, there are lots of ways to implement it; if you don’t get the design right, it doesn’t matter how you implement it. Too often, people under design and overproduce, resulting in great looking products that are worthless. Similarly, I’ve found that if you get the design right, you don’t need lots of production. And the tools will change, but the need for quality design won’t. design MORE
Frankly, there are a lot of persistent myths that are used to justify design decisions that are just wrong. They are not sound bases for learning design! It goes on: much of what poses under ‘brain-based’ learning, that any interaction is good, that high production values equal deep design, that knowledge dump and test equals learning. It’s time for evidence-based design! design strategy MORE
The video chat provided a nice opportunity to have conversation in real-time about the relationship between self-care and workplace productivity. discussed the issue in relation to remote working staff and how to address some of the common issues that hinder group and individual staff productivity. Workplace Productivity and Well Being . The chart above comes from a recent study on the link between well being and workplace productivity and the impact of office design. MORE
Raise your hand if you’ve ever been a part of a design review that included any of the following comments: [ ] I hate green. [ ] Can you make it “pop?&#. [ ] Just tweak it around a bit and we’ll have another review. [ ] Make the logo bigger. [ ] Can you just make it look like Apple? It’s a common challenge in visual design: creating a feedback structure that respects the subjective nature of visual design, yet also generates actionable items for moving forward. MORE
Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products. Leading-edge companies are leveraging design thinking to translate technological advances into compelling customer experiences in order to seize market share from more traditional competitors. MORE
Whether you consider yourself a creative, a maker, an ideas person or are just plain curious, this is the opportunity work with a local San Francisco community organization, on a tangible opportunity, while being led by experts in the design process. BarnRaise is a maker conference that brings together design firms, community organizations and people interested in designing solutions for the communities in which they live. The best way to learn design thinking? MORE
Design thinking has become an increasingly popular topic of discussion over the past decade. Design is no longer just for physical objects, e.g. cars, bridges, shoes, jewelry, smartphones. Design thinking is now being applied to abstract entities, - e.g. systems, services, information and organizations, - as well as to devise strategies, manage change and solve complex problems. The application of design thinking beyond products isn’t new. MORE
My problem with the formal models of instructional design (e.g. Note: I let my argument lead where it must, and find I go quite beyond my intended suggestion of a broader learning design. However, most of our design models are predicated on knowing what we need people to do, and developing learning to deliver that capability. Now think about learning design. Our products and services are more complex, and yet we need a more seamless execution. MORE
That’s what we tell ourselves because as designers we often rely on tried and tested tools, methods and standards to help us arrive at a solution that should work. There is good reason why we learned these things in design school –they help us work efficiently, they minimize risk and they help us consider the world views of and design for people other than ourselves. They may sound like best practices for just being a good designer, and they are. “Trust the process!”. MORE
Are there common personality traits among designers that should shape the way they’re managed? Design managers naturally think about what they need from their team, but Bob Baxley , a design executive in Silicon Valley, believes it’s more interesting to consider what designers need from their manager in order to thrive. How designers want to be managed is an incredibly important topic that’s not getting much attention. MORE
We believe that it’s a revolutionary product that will change the way organizations define blended learning and we’re proud of our continued work on its development. This release also includes a few minor design improvements. You have probably heard the (rather exciting) news of Xyleme’s new “iPad app that creates apps” - Pastiche™. MORE
So, like many others, I have discussed services and their attributes in contrast to what they are not - physical products that are generally manufactured in factories. The distinction between products and services blurs, as physical products are increasingly embedded into service-based solutions, where the clients pay for the services they receive, not the products embodied in the solutions. Apple‘s iPod is more than an attractively designed mp3 player. MORE
What you see is what you get” (WYSIWYG,) or “rapid” tools, apply styles that are hard-coded into the content, which means that the writing and designing are coupled together. Let’s be honest — so-called “rapid” authoring tools aren’t really rapid at all. MORE
Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive Design, a research institute devoted to the study of design for human flourishing. I talked with Anna and asked her to tell us about positive design and how designers might incorporate it into their work. Anna spoke about positive design at the Adaptive Path UX Week 2014 conference in San Francisco. MORE
I promised to address this yesterday following a presentation on Design Thinking at the conference here in Ohio. I started talking about the differences that complexity theory makes to design thinking some time ago - In Malmo at the XP conference as I remember it - and have now introduced that material in modified form onto day four of our accreditation programme. Designers going into the field to observe people in action. MORE
The September issue of the Harvard Business Review features a spotlight on The Evolution of Design Thinking. With four articles on the subject, HBR ’s overriding message is that design is no longer just for physical products, being increasingly applied to customer experiences, innovation, business strategy, and complex problem solving. . Last week I discussed this expanded view of design thinking based on one of the articles, - Design Thinking Comes of Age. MORE
An equally optimistic view was expressed in another excellent article, - How Smart Connected Products are Transforming Competition , - published in the November issue of the Harvard Business Review by Michael Porter and James Heppelmann. . We generally think of products as physical entities, - e.g., clothes, light bulbs, appliances, cars, - some quite simple and some much more complex, built using sophisticated mechanical and/or electrical components. MORE
The cake model of product strategy is actually two different models for how to evolve and improve the scope of a product over time. The first model shows the “dry cake&# approach that many organizations plan out new products and experiences. If you like thinking about these kinds of challenges, you’ll probably also like: Our UX Intensive workshop series that shares dozens of more approaches to successful strategy and design. MORE
I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. Very often, DevOps and design never speak. MORE
Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. She holds the first service design professorship at the University of Applied Sciences, Cologne, Germany, is the President and Co-Founder of the International Service Design Network , and Editor-in-Chief of Touchpoint , the International Journal of Service Design. Ayla Newhouse [AN]: How did you arrive at service design as your path? MORE
Despite dramatic advances in technology, most of the world’s economies have been stuck in a long period of slow growth and slow productivity. In a recent article in the MIT Sloan Management Review , MIT Research Fellow Michael Schrage proposed a provocative and counterintuitive approach for enhancing innovation and productivity through man-machine collaborations. We’ve long been leveraging technology to help increase productivity. MORE
The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product. Directly affecting the experience seems impossible because between you and it are IT systems, operations and processes, departments, and product architectures. Many of the products we spend the most on and spend the most time with are platforms for services.) And in a service-based economy, the experience is the product customers buy. MORE
So what does that mean for the poor instructional designer when over 70% of the learning they create delivers poor customer experiences? The easy thing for an instructional designer to do is to rely on simple instinct and maintain the status quo. Staying with a certain concept or product because it has performed adequately or even well in the past makes sense, at least on the surface. This has really been impacting how we''re designing things.". MORE
Ordinarily, I don’t even look at vendor products when offered free trials. First, it was an iPad app supporting design. Given that I’m very much about improving design, *and* quite into mobile, this was of interest. Second, I mistakenly thought it came from Michael Allen’s company Allen Interactions, and he’s not only been an early advocate of engaging design, but also he’s a supremely nice guy to complement his smarts. design mobile MORE
Donald Norman’s book, The Design of Everyday Things is a must-read for anyone who creates artifacts or interfaces for humans. At the end, he comes up with a set of design principles: Provide rich, complex, and natural signals. As an exercise, I looked at his design principles to see what might transfer over to the design of learning experiences. design strategy technology MORE
Clark Quinn
JULY 3, 2018
Time for a brief rant on interface designs. And, hopefully, we can extract some lessons, because these are just silly design decisions. But there’s one very very silly design decision here. It’s a principle called ‘mapping’ (see Don Norman’s essential reading for anyone who designs for people: The Design of Everyday Things ). Design, learning or product/service, works best when it aligns with how our brains work.
Adaptive Path
AUGUST 7, 2014
Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading. Then touch suddenly brought in the centuries-old influence of industrial design. JJG: Like you, I have always seen design through the lens of storytelling.
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Clark Quinn
JUNE 6, 2017
And over the years, while they’ve made mistakes (canceling HyperCard ), I’ve enjoyed their focus on making me more productive. First, this is bad design. The post Evil design? design strategy technologyThis is a rant, but it’s coupled with lessons. . I’ve been away, and one side effect was a lack of internet bandwidth at the residence. In the first day I’d used up a fifth of the allocation for the whole time (> 5 days)!
Adaptive Path
SEPTEMBER 16, 2013
The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product. Directly affecting the experience seems impossible because between you and it are IT systems, operations and processes, departments, and product architectures. Many of the products we spend the most on and spend the most time with are platforms for services.) And in a service-based economy, the experience is the product customers buy.
Irving Wladawsky-Berger
NOVEMBER 26, 2014
An equally optimistic view was expressed in another excellent article, - How Smart Connected Products are Transforming Competition , - published in the November issue of the Harvard Business Review by Michael Porter and James Heppelmann. . We generally think of products as physical entities, - e.g., clothes, light bulbs, appliances, cars, - some quite simple and some much more complex, built using sophisticated mechanical and/or electrical components.
Irving Wladawsky-Berger
MARCH 26, 2014
Cloud-based services require a much more standardized, mass customized , process oriented, industrialized approach to production , including the application of advanced technologies and rigorous science, engineering and management methodologies. . What do we mean by the production of services ? Production is defined as “a process of combining various material inputs and immaterial inputs (plans, know-how) in order to make something for consumption (the output).
Xyleme
JULY 1, 2020
What you see is what you get” (WYSIWYG,) or “rapid” tools, apply styles that are hard-coded into the content, which means that the writing and designing are coupled together. Let’s be honest — so-called “rapid” authoring tools aren’t really rapid at all.
Beth Kanter
SEPTEMBER 13, 2017
Many times our meetings are highly productive, but sometimes meetings can be boring, frustrating, and a complete waste of time. Whether our meeting is useless or valuable depends on how we design, facilitate, and follow up. Meeting design is more than just agenda planning or identifying topics. You also need to establish meeting norms or rules of engagement and then design and facilitate the process to get results. Facilitation Training Design
Irving Wladawsky-Berger
SEPTEMBER 22, 2015
Design Thinking is the featured topic in the September issue of the Harvard Business Review with four articles on the subject. “It’s It’s no longer just for products. The application of design thinking beyond products, - in innovation, problem solving and business strategy, - isn’t new. IDEO , a firm best known for pioneering this expanded view of design, traces its roots back to 1978. How do you apply design thinking to business problems?
Xyleme
APRIL 27, 2012
I will be dating myself here, but so much of the orthodoxy in the instructional design process was forged back in the late 80’s and early 90’s when the only Computer-Based Training (CBT) tools were Toolbook for the PC, and Hypercard for the Mac. The idea that you might allow scrolling was to many an Instruction Designer taboo. In my blog posts, I’ve been challenging instructional designers to embrace cultural shifts, and evolving technologies rather than brace against them.
Adaptive Path
MAY 31, 2016
That’s what we tell ourselves because as designers we often rely on tried and tested tools, methods and standards to help us arrive at a solution that should work. There is good reason why we learned these things in design school –they help us work efficiently, they minimize risk and they help us consider the world views of and design for people other than ourselves. They may sound like best practices for just being a good designer, and they are. “Trust the process!”.
Adaptive Path
AUGUST 1, 2010
Raise your hand if you’ve ever been a part of a design review that included any of the following comments: [ ] I hate green. [ ] Can you make it “pop?&#. [ ] Just tweak it around a bit and we’ll have another review. [ ] Make the logo bigger. [ ] Can you just make it look like Apple? It’s a common challenge in visual design: creating a feedback structure that respects the subjective nature of visual design, yet also generates actionable items for moving forward.
Irving Wladawsky-Berger
OCTOBER 31, 2016
Design thinking has become an increasingly popular topic of discussion over the past decade. Design is no longer just for physical objects, e.g. cars, bridges, shoes, jewelry, smartphones. Design thinking is now being applied to abstract entities, - e.g. systems, services, information and organizations, - as well as to devise strategies, manage change and solve complex problems. The application of design thinking beyond products isn’t new.
Adaptive Path
MARCH 9, 2016
I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. Very often, DevOps and design never speak.
Clark Quinn
FEBRUARY 11, 2011
If you get the design right, there are lots of ways to implement it; if you don’t get the design right, it doesn’t matter how you implement it. Too often, people under design and overproduce, resulting in great looking products that are worthless. Similarly, I’ve found that if you get the design right, you don’t need lots of production. And the tools will change, but the need for quality design won’t. design
Irving Wladawsky-Berger
OCTOBER 20, 2011
So, like many others, I have discussed services and their attributes in contrast to what they are not - physical products that are generally manufactured in factories. The distinction between products and services blurs, as physical products are increasingly embedded into service-based solutions, where the clients pay for the services they receive, not the products embodied in the solutions. Apple‘s iPod is more than an attractively designed mp3 player.
Irving Wladawsky-Berger
OCTOBER 27, 2015
Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products. Leading-edge companies are leveraging design thinking to translate technological advances into compelling customer experiences in order to seize market share from more traditional competitors.
Clark Quinn
SEPTEMBER 25, 2012
Last week’s #lrnchat touched on an important topic, experience design. The one I want to pursue here is the notion of transformative experience design. In it, they posited that we’d gone from the agricultural economy, through a product and service economy, to what they termed an ‘experience economy’: where people paid for quality experiences. You can see this in themed cruises & restaurants, Apple’s product strategy, Disney, etc.
Adaptive Path
DECEMBER 9, 2014
Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive Design, a research institute devoted to the study of design for human flourishing. I talked with Anna and asked her to tell us about positive design and how designers might incorporate it into their work. Anna spoke about positive design at the Adaptive Path UX Week 2014 conference in San Francisco.
Dave Snowden
OCTOBER 3, 2013
I promised to address this yesterday following a presentation on Design Thinking at the conference here in Ohio. I started talking about the differences that complexity theory makes to design thinking some time ago - In Malmo at the XP conference as I remember it - and have now introduced that material in modified form onto day four of our accreditation programme. Designers going into the field to observe people in action.
Adaptive Path
AUGUST 25, 2016
For this year’s BarnRaise , Sept 9-11, The Capital ONE Design team is partnering with Family House (FH), a local nonprofit that provides free, temporary housing for families with children undergoing cancer and other treatment at the UCSF Benioff Children’s Hospital. As designers, we seek to understand experiences holistically – including all the highs and lows – but at times we can become focused on problems and challenges rather than strengths. About Capital ONE Design.
Adaptive Path
NOVEMBER 10, 2015
Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. She holds the first service design professorship at the University of Applied Sciences, Cologne, Germany, is the President and Co-Founder of the International Service Design Network , and Editor-in-Chief of Touchpoint , the International Journal of Service Design. Ayla Newhouse [AN]: How did you arrive at service design as your path?
Adaptive Path
MARCH 16, 2011
I have the good fortune of having a number of industrial designers as friends. The first was a commitment to craft and an understanding of its importance to the final product's quality. The second was a sense of pragmatism and, for lack of a better word, accountability for how the design would impact the final product. What struck me the most during our conversations was the deep familiarity my industrial design colleagues had with the materials used in the design.
Adaptive Path
MARCH 1, 2010
I believe that the user should always come first in any design discussion, even initially above business needs. The experience of a device reaches well beyond a person’s relationship with the product. Nearly every consumer product is designed to live within an ecosystem. When designing a product, it’s important to recognize (at least) three things. Second, the ecosystem that this product lives within.
Clark Quinn
JULY 22, 2011
Ordinarily, I don’t even look at vendor products when offered free trials. First, it was an iPad app supporting design. Given that I’m very much about improving design, *and* quite into mobile, this was of interest. Second, I mistakenly thought it came from Michael Allen’s company Allen Interactions, and he’s not only been an early advocate of engaging design, but also he’s a supremely nice guy to complement his smarts. design mobile
Xyleme
MARCH 28, 2014
So what does that mean for the poor instructional designer when over 70% of the learning they create delivers poor customer experiences? The easy thing for an instructional designer to do is to rely on simple instinct and maintain the status quo. Staying with a certain concept or product because it has performed adequately or even well in the past makes sense, at least on the surface. This has really been impacting how we''re designing things.".
Irving Wladawsky-Berger
JUNE 12, 2017
Despite dramatic advances in technology, most of the world’s economies have been stuck in a long period of slow growth and slow productivity. In a recent article in the MIT Sloan Management Review , MIT Research Fellow Michael Schrage proposed a provocative and counterintuitive approach for enhancing innovation and productivity through man-machine collaborations. We’ve long been leveraging technology to help increase productivity.
Clark Quinn
FEBRUARY 6, 2012
But I continue my decades long fascination with design, to the extent that it’s a whole category for my posts! An article on how Apple’s iPhone was designed caused me to reflect. Their model was having a large-scope goal, and then various product managers take pieces of that, and negotiated for budget, with vendors for resources, and with other team members for the capability to implement their features. design
Adaptive Path
MARCH 15, 2016
Are there common personality traits among designers that should shape the way they’re managed? Design managers naturally think about what they need from their team, but Bob Baxley , a design executive in Silicon Valley, believes it’s more interesting to consider what designers need from their manager in order to thrive. How designers want to be managed is an incredibly important topic that’s not getting much attention.
Adaptive Path
OCTOBER 27, 2014
Can you imagine the complexity and opportunity of designing the participant experience for the Olympics? At our Service Experience Conference, Alex Nisbett will share his story of the first Organizing Committees for the Olympic Games to explicitly design and deliver a spectator experience for the World’s greatest sporting event. We asked him for his thoughts on service experience, the conference, and what are the next big challenges he’d like to tackle with design.
Clark Quinn
AUGUST 7, 2010
In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. I’d sold myself on this, when I realized just where my ITA colleagues would draw me up short: it’s still the thinking that we can design solutions a priori !
Clark Quinn
JUNE 4, 2013
Frankly, there are a lot of persistent myths that are used to justify design decisions that are just wrong. They are not sound bases for learning design! It goes on: much of what poses under ‘brain-based’ learning, that any interaction is good, that high production values equal deep design, that knowledge dump and test equals learning. It’s time for evidence-based design! design strategy
Xyleme
JULY 13, 2011
We believe that it’s a revolutionary product that will change the way organizations define blended learning and we’re proud of our continued work on its development. This release also includes a few minor design improvements. You have probably heard the (rather exciting) news of Xyleme’s new “iPad app that creates apps” - Pastiche™.
Irving Wladawsky-Berger
SEPTEMBER 29, 2015
The September issue of the Harvard Business Review features a spotlight on The Evolution of Design Thinking. With four articles on the subject, HBR ’s overriding message is that design is no longer just for physical products, being increasingly applied to customer experiences, innovation, business strategy, and complex problem solving. . Last week I discussed this expanded view of design thinking based on one of the articles, - Design Thinking Comes of Age.
Adaptive Path
NOVEMBER 3, 2014
What are the big trends in service management that service designers need to know? She’ll highlight how the world of service management is changing dramatically through a renewed focus on service innovation, customer experience and engagement strategies, service infusion in product-centric firms, customer participation in service co-creation, and the need to tie service investments to critical metrics and the bottom line.
Adaptive Path
AUGUST 18, 2016
Whether you consider yourself a creative, a maker, an ideas person or are just plain curious, this is the opportunity work with a local San Francisco community organization, on a tangible opportunity, while being led by experts in the design process. BarnRaise is a maker conference that brings together design firms, community organizations and people interested in designing solutions for the communities in which they live. The best way to learn design thinking?
Clark Quinn
APRIL 17, 2010
My problem with the formal models of instructional design (e.g. Note: I let my argument lead where it must, and find I go quite beyond my intended suggestion of a broader learning design. However, most of our design models are predicated on knowing what we need people to do, and developing learning to deliver that capability. Now think about learning design. Our products and services are more complex, and yet we need a more seamless execution.
Adaptive Path
SEPTEMBER 21, 2010
I haven’t noticed much basic guidance for visual designers new to the UX world. Often these are positions designing for singular needs. Move product. As your files grow, fast design iteration can spin them out of control, especially on large projects. Being that UX design is by definition user-centric, it’s critical for visual practitioners to empathize with users. Siloing yourself strictly to visual design is too isolating.
Trends in the Living Networks
OCTOBER 12, 2020
We must start by thinking through the ethical issues and potential implications of AI, and from that designing the future organizations that will in turn shape all of society and the role of humans in creating value. That requires designing organizations very different than they are today.
Beth Kanter
SEPTEMBER 22, 2017
The video chat provided a nice opportunity to have conversation in real-time about the relationship between self-care and workplace productivity. discussed the issue in relation to remote working staff and how to address some of the common issues that hinder group and individual staff productivity. Workplace Productivity and Well Being . The chart above comes from a recent study on the link between well being and workplace productivity and the impact of office design.
Ross Dawson
JUNE 17, 2015
DESIGN is in a way the defining domain of the future, in shaping technology, products, and indeed everything in our world so it best suits humans. Design requires creativity, and even more it requires a deep understanding of what it is to be human, and how we want to experience the world. In the segment I used the example of emotional robot designers, those who design machines to interact with us on an emotional level.
Clark Quinn
FEBRUARY 18, 2013
Donald Norman’s book, The Design of Everyday Things is a must-read for anyone who creates artifacts or interfaces for humans. At the end, he comes up with a set of design principles: Provide rich, complex, and natural signals. As an exercise, I looked at his design principles to see what might transfer over to the design of learning experiences. design strategy technology
Adaptive Path
DECEMBER 9, 2014
Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive Design, a research institute devoted to the study of design for human flourishing. I talked with Anna and asked her to tell us about positive design and how designers might incorporate it into their work. Anna spoke about positive design at the Adaptive Path UX Week 2014 conference in San Francisco.
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