Edge Perspectives with John Hagel: Retailers and Customers
JANUARY 13, 2007
Almost a decade ago, I detected an intriguing pattern regarding the unbundling and rebundling of firms (purchase unfortunately required). Of course, the pace and trajectory of unbundling (and related rebundling) differs across industries and geographies – the patterns are complex and fractal. When I first wrote about the broader unbundling pattern in the late 1990s – there was one big anomaly that many people kept pointing out to me – the Gap.