Grand Unified Theory of Service Design, Systems Design, and Organization Design

Adaptive Path

I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. Very often, DevOps and design never speak.

networked knowledge triad

Harold Jarche

This model of structure, power, and leadership reflects how knowledge flows in a networked society and economy. It also reflects the types of networks we need to engage with in order to create value: Connectivity, Alignment, Productivity.

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Thoughts on Learning Design Strategy

Clark Quinn

At the DevLearn conference, I ran a Morning Buzz on Learning Design Strategy. I started with a set of questions to address, so I’ll go through their comments in roughly that order (though we didn’t exactly follow this structure): What is learning design strategy?

designing the emergent organization

Harold Jarche

In The Rise of Emergent Organizations, Beth Comstock, Vice Chair at GE, cites five rules of thumb to guide organizational design for the emerging network era.

organizing for the network era

Harold Jarche

The network era, with digital electric communications, changes this. Organizations today should be designed more like the internet ( small pieces, loosely joined ) and less like attractive prisons. The network era needs new structures, not modified versions of obsolete models.

the network era trinity

Harold Jarche

Governance, business, and learning models are moving from centralized control to network-centric foundations. For instance, coalition governments are increasing in frequency, businesses are organizing in value networks, and collaborative and connected learning is becoming widespread.

Birgit Mager and the Evolution of Service Design

Adaptive Path

Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. She holds the first service design professorship at the University of Applied Sciences, Cologne, Germany, is the President and Co-Founder of the International Service Design Network , and Editor-in-Chief of Touchpoint , the International Journal of Service Design. Ayla Newhouse [AN]: How did you arrive at service design as your path?

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products.

Design 102

Networked Professional Development

Harold Jarche

It can sometimes be difficult to see oneself as a node in multiple networks, as opposed to a more conventional position within an organizational hierarchy. But network thinking can fundamentally change our view of hierarchical relationships.

How Autism can Influence Design: In conversation with Steve Silberman

Adaptive Path

The book, a sweeping history of autism in both science and society, contains some powerful implications about designing for human cognition and what “normal” really means. What do you think is the future of neurodiversity in design, and in the workplace?

Design 124

learning in the network era

Harold Jarche

Here are some thoughts on personal and social learning in the network era. This is how far too many courses are designed and delivered. By extending the borders of work, through communities of practice and social networks, we can support social learning.

Levels of Design

Clark Quinn

Kirkpatrick is widely (not widely enough, and wrongly) used as an evaluation tool, but he talked about using it as a design tool, and that perspective made clear for me a problem with our approaches. The point, and this is emphasized by the ‘design’ perspective, is that you are supposed to start with level 4, and work back. And here’s where it can go beyond training: that intervention might be a job aid, or access to a network (which hasn’t been much in the promotion of the model).

Leadership for the Network Era

Harold Jarche

The TIMN [Tribes + Institutions + Markets + Networks] model shows how society grew from a collection of tribes, added institutions, and later developed markets. The network era began with the advent of electric communications, though it is by no means completely established.

Social networks and engineering serendipity in the workplace

Ross Dawson

and Google are doing in the space, the article continues: As Yahoo and Google see it, serendipity is largely a byproduct of social networks. As brought out in the New York Times article, this relates strongly to the domain of social networks, which I have been studying since the 1990s.

A Crash Course in Design Thinking for Network Leadership Skills

Beth Kanter

Last month, I participated in a Design Thinking Lab with network leadership practitioners convened by the Leadership Learning Community. The session was an introduction to design thinking methods and to generate ideas for instructional modules for networked leadership development.

Principles of Networked Unmanagement

Harold Jarche

In networks, cooperation trumps collaboration. As we shift to a networked economy, our organizational frameworks have to change. No one has the definitive answer any more but we can use the intelligence of our networks to make sense together and see how we can influence desired results.

UX Week 2014 Keynote Josh Clark on the Future of Digital Product Design

Adaptive Path

Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading.

Designing Backward and Forward

Clark Quinn

So I began thinking about performance experience design as a way to keep us focused on designing solutions to performance needs in the organization. From there, we can design forward to create those resources, or make them accessible (e.g. design meta-learning

network leadership = adapting to perpetual beta

Harold Jarche

A similar approach can be developed for today’s networked organizations. Leadership is an emergent property of a network in balance. In this post-information era, organizations need to really understand networks, manage for complexity, and work on building trust.

Designing Professional Development for the Distracted Learner

Beth Kanter

Bersin by Deloitte’s infographic “ Meet the Modern Learner ” is an excellent summary of the challenges facing trainers who need to design and deliver professional development for nonprofit professionals. From a design perspective, one takeaway is to create micro learning opportunities.

network learning cities

Harold Jarche

The network form, the fourth to mature, serves to connect dispersed groups and individuals so that they may coordinate and act conjointly. This is also bringing tensions between the old Tribal, Institutional, and Market forms against the emerging Network form. ” The Network Era.

It’s the network …

Harold Jarche

Tweet I presented on Managing in a Networked World at DevLearn 2011 today in Las Vegas. Thinking like a node in a network and not as a position in a hierarchy is the first mental shift that’s required to move to a collaborative enterprise.

What Universities Must Learn About Social Networks

Jay Cross

What Universities Must Learning About Social Networks. THE ISSUE IS NOT whether you are going to become a socially networked university but how soon. IBM describes socially networked corporations as the next step in the overall evolution of business. Networks Social Learning

Networked Knowing

Harold Jarche

The theme was on the changing nature of work as we enter the network era and how learning is becoming integral to individual and organizational success. One hundred years later and we are witnessing a similar shift, from the industrial economy to the network era and a creative economy.

The Intersection of Systems and Network Leadership

Beth Kanter

It made me wonder about the similarities and differences between “systems” and “networks.” ” June Holley , guru of network weaving, said “ Big overlap! ” By this definition, Network Weavers are system thinkers, if not system leaders as well.

Build trust, embrace networks, manage complexity

Harold Jarche

Hierarchies, simple branching networks, are obsolete. A connected enterprise starts by building a foundation of trust, embracing networks, and then managing complexity. Networks. This is why everyone, from an individual contributor to the CEO, has to understand networks.

If Your Enterprise Social Network Is a Ghost Town It’s Probably Due To Your Corporate Culture

Dan Pontefract

We deployed our enterprise social network last year, but it’s a ghost town. They’re windowless and the carpets look as though designers around the world have colluded with one another to see who can come up with the most bizarre patterns possible.

Open Learning, Open Networks

Stephen Downes: Half an Hour

Adapted from a talk given March 9, 2017, at the State University of New York in Syracuse, this essay describes several key innovations shaping the future of open learning: distributed social networks, cloud infrastructures and virtualization, immersive reality, and personal learning environments.

Designing the welcome experience for GLIDE services

Adaptive Path

Clients are referred to Glide through support networks, or may come in on their own. Sign up by the end-of-day today –before sales close– to use your design superpowers for good. Written by Helen Kim.

Design Elements in a Personal Learning Environment

Stephen Downes: Half an Hour

In this paper I would like to address the core design elements in the development of a personal learning architecture being developed in the National Research Council''s Learning and Performance Support Systems program. The NRC-designed MOOC differs significantly from traditional courses. Additionally, the same platform was used to deliver a course called Personal Learning Environments, Networks and Knowledge (PLENK) in 2010, as well as the 30-week course on Change.

The role of informal social networks in building organizational creativity and innovation

Ross Dawson

For the last decade I have examined and applied social network analysis in and across organizations, for example in large professional firms , technology purchase decision-making , high-performance personal networks , and other applications. Social networks Uncategorized

Strategic Doing is designed for open, loosely coupled networks

Harold Jarche

Accountability in Strategic Doing comes through transparency and the mutual interdependence embedded in the relationships of the network. It does not work in open networks. Tweet Comparing Strategic Planning and Strategic Doing. “In Strategic Doing, metrics play a different role.

Why your Enterprise Social Network is your most valuable social learning platform

Jane Hart

For this reason the new enterprise social platforms (like Enterprise Social Networks (ESNs) that underpin social collaboration are your most valuable social learning platforms. as these platforms are designed to foster collaboration, communication and knowledge sharing among employees.

How Social Networking Tools Enable Heutagogy in Learning Organisations

Luis Suarez

To quote him: ‘ Let kids learn what they want to learn in curricula design by professionals’. our networks) we would want to learn with / from.

Leadership emerges from network culture

Harold Jarche

We don’t do fail-safe design. As networked, distributed workplaces become the norm, trust will emerge from environments that are open, transparent and diverse. Tweet Even five years ago it was not the norm to work at a distance.

Network Learning: Working Smarter

Harold Jarche

Tweet “In the period ahead of us, more important than advances in computer design will be the advances we can make in our understanding of human information processing – of thinking, problem solving, and decision making…” ~ Herbert Simon, Economics Nobel-prize winner (1968).

Beyond Institutions Personal Learning in a Networked World

Stephen Downes: Half an Hour

The talk is called "Beyond Institutions Personal Learning in a Networked World" and I want to begin with a story that came across the wires recently and I thought was very appropriate for this venue. Thinking in Models: for Design, for Learning… A large part of this talk is about that change.

Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact

Beth Kanter

Note from Beth: Several years ago, I was got trained in design thinking facilitation methods using Luma and have incorporated these techniques into my consulting and training practice. Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact.

The new artisans of the network era

Harold Jarche

Are knowledge workers the new artisans of the network era? Today, knowledge artisans of the network era are using the latest information and social tools in an interconnected economy. Knowledge artisans not only design the work, they can also do the work.

The Power of Our Collective Professional Networks and Transdisciplinarity Learning

Beth Kanter

Once we mapped the network on the wall before our eyes, we reflected on the following questions: * What are the points of connection? Then I asked for a volunteer to make a connection with one of their networks to introduce themselves. Are you getting new ideas from your network?