Grand Unified Theory of Service Design, Systems Design, and Organization Design

Adaptive Path

I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. Very often, DevOps and design never speak.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. Touted routinely by managers and project leaders, ROI is used as a selling point in print advertisements and is featured regularly in news and business discussions because, for every purch Build the Business Case for Training and Measuring ROI - LTI Magazine A training program with objectives linked to business results and backed with a solid business case is less vulnerable to spending cuts.

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How To Make Sense of Your Social Media Metrics

Beth Kanter

” Each organization is working on an action learning project that is a small, doable measurement project that applies the frameworks and steps in the book. And I love facilitating, designing, and delivering workshops on this topic!

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

You designed the systems that enabled the Get Out the Vote effort that essentially put the Obama Campaign over the top. So, I wanted to hear about the Dashboard project that you and your team worked on, if you’d like to share a little about that. How far out did you design?

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

You designed the systems that enabled the Get Out the Vote effort that essentially put the Obama Campaign over the top. Actually what happened was, I went to a local VC called Sandbox to talk to, what I thought was, a startup about the role of design, how it can be a differentiator, and the importance of a design cofounder. So, I wanted to hear about the Dashboard project that you and your team worked on, if you’d like to share a little about that.

Agile instructional design

Jay Cross's Informal Learning

I’ve been thinking about fresh approaches to instructional design. Instructional design was invented around the time of World War II. A major part of modern instructional design involves creating and nurturing learning ecologies.

Playtime is Over: Reflecting on 2015’s Service Experience Conference

Adaptive Path

Service design has matured. The third-annual conference took place November 16-17 in San Francisco, bringing together various industries and organizations to address how we design and deliver great service experiences that create value for both people and organizations.

The Pernicious Effects of Advertising and Marketing Agencies Trying To Deliver User Experience Design

Adaptive Path

This is a glorious time for folks who work on designing for user experience. As those vehicles got more complex, it was recognized they needed UX disciplines like information architecture and interaction design involved, and so agencies grew UX capabilities in order to deliver that service. Agencies do this because of focus on an internal metric – utilization rate. User experience projects are complex and take over your whole brain.

Educational Game Design Q&A

Clark Quinn

I was contacted for a research project, and asked a series of questions. How many years have you been designing educational games? Started with my first job out of college, designing and programming educational computer games. Game design is a team sport. design games

Agile Bay Area #LNDMeetup Mindmap

Clark Quinn

I’ve been interested in process , so I attended this month’s Bay Area Learning Design Meetup that showcased LinkedIn’s work on Agile using Scrum for learning design. Basically, a backlog is kept of potential new projects. design strategy

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

Tools include the SUNY Commons , and within it the SUNY Starfish Team, and then Basecamp (project management tool) for each campus. Project metrics: ease of implementation, how it's used, minimum configuration, etc. Live notes from the SUNY OpenCOTE Conterence, Syracuse, NY.

Supporting self-managed team learning in the organisation

Jane Hart

So it will not involve designing a programme of instruction for a team, but rather will comprise a quite different set of “ scaffolding ” activities undertaken in conjunction with the team, which include: Understanding the sharing practices that are currently taking place - or not.

Elevating Advocacy Voices for Children Through Social Media

Beth Kanter

Note from Beth: As part of my work at the Packard Foundation, I’ve had the honor of designing and facilitating a “networked capacity building project” for a cluster of grantees, state-based groups, to be more effective in engaging their networks toward covering uninsured children.

Linking Results To Key Performance Indicators Is Like Hooking Up A Big TV

Beth Kanter

The process of linking results to key performance indicators and associated metrics it is like hooking up a big TV. Step 5: Define your metrics. The process of linking results to key performance indicators and associated metrics it is like hooking up a big TV.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. These time-honoured metrics developed for an industrial age are not the answer. A parallel path to learning metrics.

Engagement, people!

Clark Quinn

I’m working on a project with a partner, and have this really sharp ID working with me. My role is to be guiding the design, not doing it, and it’s working well. The thing I see, however, is emblematic of what I’m seeing much more broadly: the dissociation between the designer and the learning experience. If it’s not tied to impacting a business metric, it’s probably not the right topic. design

Content and continuous learning: The cornerstones of a learning architecture

Xyleme

According to the report, organizational leaders in high-performing environments foster support for developing metrics to get an accurate portrait of training and development initiatives on a project basis and drilling down to individual performances.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design. In an industry changing as quickly as UX design it's sometimes hard to stay on top of all the latest terms and trends. Parkour Design Sprints is the new black.

The Networked NGO in India

Beth Kanter

It marked the start of a six month peer learning exchange where I, along with colleague Stephanie Rudat will work remotely with grantees as they implement an action learning project to put techniques into practice and facilitate organizational change from the inside out. Program Design.

Making designing good learning easier

Clark Quinn

The problem was content coming as PPTs from SMEs, and the question was poignant: “Given limited time and resources on a project how can you plan in advance to ensure that your learning is engaging and creates effective outcomes?&# I commented a reply, but I’d like to elaborate on that. It’s a recursive design problem: people need to be able to design better, what training, job aids, tools, and/or social learning can we develop to make this work?

intangible value

Harold Jarche

It shows how work really happens through human interactions, and provides powerful new practices and metrics for managing collaborative work. I have learned a lot from Verna Allee over the years, and frequently referred to her work on this blog.

Using Peer Learning Strategies To Build A Network

Beth Kanter

This peer learning exchange is designed to help state-based groups to be more effective in engaging their networks toward covering uninsured children. As with all the capacity building projects that I’ve designed, it is based on a framework and theory of change.

Kaiser Permanente at MX 2014: Mission, Wild Diversity, and Teaching Smarts

Adaptive Path

In Chris’s description of his internal design group, you’ll sense how they’ve aligned and scaled their impact through the larger organization, but there’s also a sense of how they must continue to evolve as a group to take on bigger risks and “escape the now for the future.”.

Working Your Creative Muscle. Or, How I Signed Up for an Art Project and What I Learned

Adaptive Path

I recently participated in The Sketchbook Project with the goal of rebooting my personal creative practice. What I got was much more: a new understanding of my working process and insights about the role of personal projects in everyday creativity. I asked around, and it turns out there are a lot of folks here at Adaptive Path who have done personal projects and who had insights to share. Or, How I Signed Up for an Art Project and What I Learned.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design. In an industry changing as quickly as UX design it's sometimes hard to stay on top of all the latest terms and trends. Parkour Design Sprints is the new black.

Peer Learning As A Prelude to Collective Action for Social Change: Reflection

Beth Kanter

This peer learning exchange is designed to help state-based groups to be more effective in engaging their networks toward covering uninsured children. This week was the third face-to-face meeting I’ve helped design and facilitate. Training Design

Learning and Performance Support Systems

Stephen Downes: Half an Hour

If I had to depict LPSS in a nutshell, I would describe it as a combination of the MOOC project we''ve been working on over the last few year, as well as our work in Personal Learning Environments (PLEs). Program Design and Scope The LPSS is designed along three technology thrusts.

Considering the Consideration Funnel

Adaptive Path

Life insurance, booking a cruise, home solar energy, mortgages, traveling by rail, obtaining health insurance, are just some of the projects that could appear unrelated, but under the surface have a lot in common when you gain insight into how people approach these purchases.

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The Networked NGO in Pakistan

Beth Kanter

It marked the start of a six month peer learning exchange where I, along with colleague Stephanie Rudat will work remotely with grantees as they implement an action learning project to put techniques into practice and facilitate organizational change from the inside out. Program Design.

Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

PM: We met at a conference last fall where you were speaking about the design and launch of the new TiVo.com website. I believe you mentioned that the site design had not significantly changed for 5 or so years before this most recent launch (and looking at the Internet Archive confirms this. How were you able to overcome those barriers and launch a radically new design? The site as “owned&# by marketing, and the redesign project was “lead&# by user experience.

How To Focus When You Work in An Open Office Space

Beth Kanter

There are numerous reports, indices, and studies, such as Gensler’s Workplace Index , that explore the relationship between physical space design and business performance metrics.

Significant Work Needed to Help Instructional Designers

Tony Karrer

There's little practical advice that can assist Instructional Designers in what the evolved forms really are. Dennis Coxe : The role of the instructional designer will be to use the ADDIE model to determine what baseline structure can be built into the formal piece of the learning and what parts of the knowledge base are fluid and need to maintained delivered in an informal venue, be it a blog, a podcast, or talking points delivered by a project manager to his or her team.

The Science of Innovation

Irving Wladawsky-Berger

We must also make room in students’ lives for extracurricular innovation projects that push the boundaries of their problem-solving capabilities.” .

Considering the Consideration Funnel

Adaptive Path

Life insurance, booking a cruise, home solar energy, mortgages, traveling by rail, obtaining health insurance, are just some of the projects that could appear unrelated, but under the surface have a lot in common when you gain insight into how people approach these purchases.

Technology, Media and Culture - the Best of Times or the Worst of Times?

Irving Wladawsky-Berger

The Edison Project is a multi-year, multi-disciplinary collaboration that aims to bring together USC experts in media, communications, technology, business and public policy with corporate partners and media startups.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

This topic is designed to give you some tools and ideas for including social media appropriately in your overall organizational strategic plan and to measure its effectiveness. These are examples of using quantitative metrics.

10 Best Practices for Planning Successful Crowd Funding or Giving Day Campaigns

Beth Kanter

This post shares the content and I’ll share a post about the instructional design in a second post. 2: Identify results, metrics, and mini goals for your campaign. Keep in mind that crowdfunding is particularly useful to raise money for a specific project, need, or campaign.

Personal Health Data: It’s Amazing Potential and Privacy Perils

Beth Kanter

Personal Health Data goes beyond collecting sleep metrics. This lead me to a project called “ Capture the Ocean ,” a research project designed to help identify and understand the laws regulate the collection, use, and storage of data.

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#OEB14 - Open Educational Resources 2.0

Stephen Downes: Half an Hour

CUNY project - they had 23% completion rate - so they set up blocks of time; analyzed issues of costs; added counseling to support study habits and organizational methods - student success costs money - but every $4K spent on students saved $250K in society (Henry Levin study) - MOOCs have forced a new conversation - not that xMMOcs etc have solved any problems - it''s about those lecture halls - lecturing is ineffective, but it''s the dominant mode - eg.

For personal data, use value beats sale value

Doc Searls

I also know it’s also not what Connect.me , Singly , MyDex , Azigo , Qiy , Glome , Kynetx , the Locker Project , or any of the other VRM ( Vendor Relationship Management ) companies and development projects listed here (Personal among them) exist to do. Hard to say, because the metrics are different. I want liberation from the commercial Web’s two-decade old design flaws. Should you manage your personal data just so you can sell it to marketers?

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