5 Ways Nonprofit Facebook Messenger Bots Can Deliver Impact

Beth Kanter

These examples use Facebook Messenger, but bots be deployed other platforms or apps.). More and more people are adopting social media messaging, including Facebook Messenger , to contact nonprofits with questions, comments, or requests. My conversation with the Albert Einstein Bot.

UX Week 2014 Keynote Josh Clark on the Future of Digital Product Design

Adaptive Path

Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading.

Trending Sources

Facebook vs your IT department

Euen Semple

Walter Adamson posted a really interesting article about the scale of Facebook and the way it is able to support terrifyingly large amounts of information, constant high levels of activity, and global reach to 1,000,000,000 people with almost 100% uptime on comparatively modest resources.

Facebook Brand Pages: How To Be Ready

Beth Kanter

“ If Facebook does decide to flip a switch faster than expected and your nonprofit isn’t the first, will that spell disaster instead of success? Fast implementation is less important than being effective and strategic – so stay calm. Source: Mari Smith.

Designing for Better Sex: In conversation with Cindy Gallop

Adaptive Path

Iran and Allison Huang, our Design intern, talked to Cindy. They asked her to inspire us with her vision for a diverse, inclusive world where technology is designed to facilitate honest human experiences and relationships. The software side is technology that is designed to bring people closer together in the real world. There is a very standard design default that happens when it comes to sex. How do you think that designers should navigate that?

Can Facebook-informed algorithms know you better than your mother?

Ross Dawson

The personality-assessment algorithm was solely based on Facebook likes made by participants, with results compared to the assessments of people who know them well. The post Can Facebook-informed algorithms know you better than your mother?

#FacebookAdGrants: What Nonprofits Need More Than a Facebook Donate Button

Beth Kanter

Over the years, I’ve attended events where a representatives from Facebook shared with nonprofits how to use the platform more effectively. During the Q/A after the presentation, one of the most frequent questions asked has been, “Will Facebook be making grants to nonprofits?”

The many and varied risk factors in Facebook’s IPO

Ross Dawson

To save you reading it all, here is a highly selective summary of just a few of the interesting risk factors Facebook points to in its IPO filing : If we fail to retain existing users or add new users, or if our users decrease their level of engagement with Facebook, our revenue, financial results, and business may be significantly harmed. We had more than 425 million MAUs who used Facebook mobile products in December 2011.

How Nonprofits Can Use Measurement To Adapt to the Facebook Algorithm Change

Beth Kanter

How Nonprofits Can Use Measurement to Adapt to the Facebook Algorithm Change – guest post by Meghan Keaney Anderson, Hubspot. In late September news trickled out about a change in Facebook’s Edgerank algorithm that was causing big drops in reach for many branded pages.

Forget Coffee Spoons: I Can Now Measure Out My Life With Facebook Status Updates

Beth Kanter

Today was the big announcement at the F8 Conference about the new dramatic, life altering changes in the Facebook Platform. The big change will be how Facebook profiles are becoming fuller “timelines” of a one’s life. Changed Environment: Facebook Becomes The Internet.

Getting Insight from Facebook Insight Requires Sense Making Skills

Beth Kanter

Design mindset: ability to represent and develop tasks and work processes for desired outcomes. Let’s dissect an act of sense-making using Facebook Insights. Your Facebook Insights analytics programs is most likely going to give you some “associated metrics.”

A Dog Named Red Helps Best Friends Animal Society Get Results on Facebook

Beth Kanter

For several years now, nonprofits have been investing time, energy and money building Facebook pages and working to engage supporters on Facebook. Others have spent tens of thousands of dollars to build custom Facebook apps from scratch.

Hosting SF Service Design Drinks January 20

Adaptive Path

Adaptive Path is hosting the January edition of SF Service Design Drinks this Thursday, January 20. This event will feature a design challenge from Chris McCarthy, Director of the Innovation Learning Network at Kaiser Permanente, and UX Week presenter. This is an open event, but please RSVP at the SF SDD Facebook page , so we can plan accordingly. You can find Service Design Drink groups and events globally at servicedesigning.org.

Is the New Facebook “People Talking About” Metric As Meaningless as Number of Likes?

Beth Kanter

Mari Smith pointed to this blog post from All Facebook explaining the metric and how it has been implemented in apps. Photo by lecercle.

Infographics: Should Your Nonprofit Hire A Designer or Do It Yourself!

Beth Kanter

Check out my pinterest board “ Nonprofit Infographics.” Before you hire a designer, work with your in-house design or do it yourself, it is a good idea to identify the goal, audience, data, and key message that you to communicate.

On taking personalized ads personally

Doc Searls

In the pile of comments under the post on Facebook I wrote about here yesterday, Christopher Brock writes a long and thoughtful response that pretty much represents the thinking of the adtech business today. Since it’s hard to respond point-by-point in Facebook’s commenting UI, I’ll do it here: It is not really fair to say Facebook identifies you as x,y and z. Yes it is, because Facebook is in the business of delivering personalized ads.

ROI 47

Publication Day For Scaling Up Excellence -- and Facebook's 10th Anniversary!

Bob Sutton

Today is Facebook’s 10 th Anniversary.   Facebook is an especially instructive scaling case.  Facebook had moved to Palo Alto by 2006, located just a few blocks from the Stanford campus (where Huggy and I teach).

How To Think Like An Instructional Designer for Your Nonprofit Trainings

Beth Kanter

I’ll be sharing my best tips and secrets for designing and delivering training for nonprofit professionals that get results. So, expect to see regular reflections on good instructional design and delivery for any topic, but especially digital technology and social media related. Design.

Making Facebook Groups Rock for Nonprofits – Guest Post by Miriam Brosseau

Beth Kanter

Note from Beth: While many of us focus our attention on FB pages, Facebook groups can be a good platform for nonprofits to use for informal peer learning groups, getting feedback from your post passionate fans , or to cultivate and support a brand ambassadors group. Photo by Laughing Squid.

To Promote or Not to Promote? (…and Is That The Question?):GlobalGiving’s Experiment With Facebook Promoted Posts

Beth Kanter

But how do you know it is effective? Over the summer, Facebook has enabled you to pay for an individual post to be seen in more of your fans’ newsfeeds. Further, you probably wondered whether does it make it sense to pay for Facebook promoted posts ?

ROI 19

Moron Facebook

Martijn Linssen

Actually, I mean “More on Facebook,” but as I was once accused of using fancy headlines to draw clicks (to this site with no advertising), I thought I would play the part and see if that behavior makes any difference. Also, this isn’t about Facebook at all. I opined recently that the problem with asking: “Why isn’t our enterprise platform as easy to use as Facebook” is that we use these platforms for vastly different purposes.

Face Off for Facebook?

Martijn Linssen

why not both Home About Contact Friday, 23 April 2010 Face Off for Facebook? Theres a lot of talk about Facebook. Theres a lot of numbers about Facebook too. And especially that last medium made me wonder: where on earth are those Facebook users? Business or Pleasure? -

Do you want to DO design thinking? Start with the d.School's.

Bob Sutton

Design school project teaches bike safety - The Stanford Daily Online. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. On the temptation to declare "email bankruptcy" » Do you want to DO design thinking? This compilation is intended as an active toolkit to support your design thinking practice. Bob Sutton.

New Facebook Brand Page for Beth’s Blog: With A Little Help from My Friends

Beth Kanter

Like many of you, when Facebook unveiled the new brand page guidelines – I was stressed out. With a big training project in the Middle East less than a week away, I was short on time. Results” that describes what people do on my Facebook page (I hope).

Thoughts on privacy

Doc Searls

Some of us have pretty much abandoned e-mail altogether … for Facebook. Some examples: Privacy by Design is a policy and code development movement led by Ann Cavoukian , the Information & Privacy Commissioner of Ontario. Books Business Cluetrain Future history Internet Links News Past Personal Personal clouds problems Technology VRM Fourth Amendment internet privacy privacy by design In Here Is New York , E.B.

Emerging Leaders Need More than Leadership Development

Beth Kanter

Check out the Emerging Leaders Collaborative Group on Facebook and begin to share resources and get tips from other emerging leaders and talent managers. Guest Post Leadership Organizational Culture Training DesignFlickr Image – ImageGroup.

How Experimentation and Measurement Can Help Win A Little Bet with Facebook Promoted Posts

Beth Kanter

designed to help grantees institutionalize social media and networked nonprofit skills and strategies and integrate them into their broader strategy for communications on children’s health. Understanding the Recent Facebook Algorithm Changes and What It Means for Nonprofits.

What I Learned In London at the Future of Social Conference

Beth Kanter

Kevin McSpadden, Facebook. Carlos Miranda, the host, did a great job facilitating and designing the sessions. Here’s a few notes. Kevin McSpadden is the director of marketing and brand strategy at Facebook, joining the company 18 months ago. Photo by Social Misfits.

Facebook and the User Experience of Privacy

Adaptive Path

Although few of them would describe it this way, many of the people agitating for change to Facebook are really asking for changes to the user experience, not to Facebook’s policies or even functionality. This recent graphic from the New York Times summarizes the chief complaint with Facebook quite nicely. The unstated thesis of the graphic is that privacy management on Facebook is simply too complicated, with too many settings buried too deeply in too many categories.

Hugs to Our MX Community

Adaptive Path

As managers and leaders, we’re designing things that we’ve never had to before: careers, teams, organizations, and cultures. Maria Giudice , Product Director at Facebook, Rise of the DEO. Russ Unger , Director of Experience Design at 18F: U.S. We just wrapped our eighth MX.

Feed 21

Training Board Members As Brand Champions on Social and Beyond

Beth Kanter

Finally, we looked over our social media pages including Facebook, Twitter, Instagram and our News and Announcements page on our website. The awards presented were for the following areas: Jay Chaudhari received an award for actively following our Facebook and Instagram accounts.

Using Social Media Effectively and Powerful Tactics Workshop

Beth Kanter

The session was designed a mix of strategy with a deep dive into content, measurement, Facebook, and Twitter. Best practices for effective use of common social media tools: Facebook and Twitter. Then I tell them they are well on their way to a Facebook content strategy.

Learning in 2024 #LRN2024

Clark Quinn

And I reckon most learners have begun to use technology in their own ways to get answers, whether via the Google, or social networks like FaceBook and LinkedIn. We need to not design courses until we’ve ascertained that no other approach will work, so we need to get down to the real problems. design meta-learning mobile strategy technology

Service Design Drinks and Thinks

Adaptive Path

Service Design Drinks and Thinks is an organic network of designers who believe that better services can and should be designed. From London to Amsterdam to Sydney to São Paulo, groups have self organized to meet and talk about service design, share experiences, and drink together in the interest of making this belief a reality. The third SF Service Design Drinks is Thursday, April 15. Tags: Service Design

e-Clippings (Learning As Art): Facebook on iPhone (Inside Facebook)

Mark Oehlert

Thistranslation of the desktop-based Facebook experience is flawless. Bythat I mean that while not exactly the same, the designers clearlylooked at the user experience they wanted to provide and then lookedfor ways to do that within the confines of this technology.

Be mindful, meaningful, and masterly: 3 questions for Bruce Nussbaum

Dan Pink

Friends and the Internet–Facebook. Dan''s Bookshelf Design First we had IQ. Next came EQ. Now, Bruce Nussbaum introduces CQ — Creative Intelligence.

Be mindful, meaningful, and masterly: 3 questions for Bruce Nussbaum

Dan Pink

Friends and the Internet–Facebook. Design ReadingFirst we had IQ. Next came EQ. Now, Bruce Nussbaum introduces CQ — Creative Intelligence.

UX Week 2010 – iPad apps, Information Visualization, Facebook, and more!

Adaptive Path

Ben Fry, who has written Visualizing Data , co-created the influential Processing programming language, and is an active blogger and designer , definitely fits the bill. So, everyone thinks this “Facebook&# thing will be big. We’ve asked Adam Mosseri from Facebook to discuss how they use massive amounts of analytics data to inform and drive design. Hooboy! The UX Week 2010 program is definitely heating up.

Elevating Advocacy Voices for Children Through Social Media

Beth Kanter

Note from Beth: As part of my work at the Packard Foundation, I’ve had the honor of designing and facilitating a “networked capacity building project” for a cluster of grantees, state-based groups, to be more effective in engaging their networks toward covering uninsured children.

Online Learning Course Design

Tony Karrer

Here are some thoughts on the course and the implications for design of similar kinds of online learning courses. I believe that many learning experiences designed to reside in a social network will inherently feel more scattered. In discussing Facebook Learning , certainly if you look at the types of things involved, it will be scattered.