A Crash Course in Design Thinking for Network Leadership Skills

Beth Kanter

Last month, I participated in a Design Thinking Lab with network leadership practitioners convened by the Leadership Learning Community. The session was an introduction to design thinking methods and to generate ideas for instructional modules for networked leadership development.

Skills 103

Using Design Thinking to ReThink Our Nonprofit or Community Foundation Work

Beth Kanter

To facilitate the lab, I used human centered design techniques (for a good overview see Jen Bokoff’s terrific overview post here ) and more specifically the Luma Institute methods (for more, see my post here.). Has your organization used design thinking to rethink the way it works?

How I use social media | Full Circle Associates

Nancy White

I figured it would be good to exercise my memory a bit and unearth some of the key stories that led me to to my social media use today, and perhaps surface some of my patterns. So what are the patterns?

The Paucity of Intelligent Design

Stephen Downes: Half an Hour

Re: Why Intelligent Design Is Going to Win This must be comedy Friday at Tech Central Station. intelligent design people! intelligent design people! The point is, intelligent design is a religion-driven anti-intellectual position adhered to (and directed toward) mostly uneducated people, and it is Not Science. Asserting this does not make an opponent of intellectual design a loser, merely untactful in stating the truth. Intelligent design and all, you know?

Design 100

Edge Perspectives with John Hagel: Offshoring - The GE and McKinsey Connection

John Hagel

Both also view outsourcing more as a tool to increase growth and boost efficiency than as a pure cost savings exercise, a strategic insight most other corporations are only starting to grasp. Do you have some good sources for designing business processes in modular form?

Ask Idealware: Solutions for Tagging and Archiving a Discussion List | Full Circle Associates

Nancy White

It also made me realize that this was yet another thing contributing to my recent pattern of “not getting to blogging.&# I have been writing for other publications, traveling and prioritizing more time for my own health – exercise and meditation – and blogging keeps coming out on the losing end. Will people go back and use the archived and tagged material, or will they follow the age old pattern of just asking again?

List 100

NTEN Leading Change Summit #14lcs: Reflection

Beth Kanter

The team’s first planning session should be one of learning about each’s other trade craft versus diving into the design of the session. Next, of course, is diving into the design task of identifying goals and framing for the session and specific roles. Closing Exercise.

Change 114

Why Do We Need Data Science when We’ve Had Statistics for Centuries?

Irving Wladawsky-Berger

Data analysis has been generally used as a way of explaining some phenomenon by extracting interesting patterns from individual data sets with with well-formulated queries. Unlike database querying, which asks What data satisfies this pattern (query)?

Complex actions workshop

Dave Snowden

The Cynefin action workshop is designed to engage participants in thinking differently about a generic area or a specific problem or collection of problems. Exercise to identify issues, action areas, opportunities etc. within the designated subject using the Cynefin framework.

Manipulating narrative?

Dave Snowden

The latest of these attempts to the commoditisation of design thinking but narrative, or rather story telling was one of the first. That allowed me to make the point that whatever you say is filtered through the patterns of recent experience.

Minds and Machines

Irving Wladawsky-Berger

The machines would handle routine processes, record keeping, and quantitative tasks, leaving more time for people to exercise their judgement, intuition, creativity, and interactions with each other. Machines have a deep but narrow view of the world they were designed for.

Data 216

New Ways of Visualizing the Customer Journey Map

Adaptive Path

As the field of service design evolves so do the tools. At Adaptive Path we often find ourselves debating the form and definition of service design artifacts. I was curious to see how a new crop of interaction designers might interpret the journey map.

distributing power for the network era

Harold Jarche

A certain amount of command and control, exercised through a hierarchy is often necessary to get work done. ” “Finnish leaders exercise control from a position just outside and above the ring of middle managers, who are allowed to make day-today decisions.

Real World vs. Simple Problem Solving

Eide Neurolearning

Goel found that although the architect could manage the well structured problems of IQ tests well, he was unprepared for a more "real world task" that required him to design a new lab space. In the Neural Basis of Thinking , Vinod Goel reflects on the puzzle of a brain-injured architect.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

This topic is designed to give you some tools and ideas for including social media appropriately in your overall organizational strategic plan and to measure its effectiveness.

change the system, not the leader

Harold Jarche

In Adapting to Perpetual Beta I concluded that leadership in networks is exercised through reputation, not positional authority. Leadership in networks is helping the network make better decisions, and this requires a focus on the best organizational design to meet the changing situations.

System 276

Corporate Survival: Lessons from Biology

Irving Wladawsky-Berger

But, as business systems become more complex, the interactions between their internal components and those of the environment in which they operate dominate the overall design. But such exercises are less relevant and reliable in a fast changing, unpredictable business world.

System 207

perspectives on new work – synopsis

Harold Jarche

Work will be described as complex patterns of communicative interaction between interdependent individuals. There can be no change without changes in patterns of communication. The patterns of interaction in an organization are highly correlated with its performance.

Of chickens and eggs

Dave Snowden

Jaques opposed the dominant view in management science which focuses on individuals, their competences and capabilities more than it does on organisational design. Systems that evolve are more successful in managing people than ones that are designed in the abstract.

System 224

networked failure and learning

Harold Jarche

“Every system is perfectly designed to get the results it gets.” You can try a simple exercise for yourself. Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds.

Start with action, then reflect

Dave Snowden

The spiritual exercises of Loyola or any of the various Buddhist techniques (including their US variations) can simply be acquired in a one or two day workshop or even a consultancy exercise. I promised some time ago that I would post on Scharmer's Theory U.

Dr. House Explains Why We Should Prefer Dr. Watson

Andy McAfee

questions by design, but not for human-related issues. Medical diagnosis is an exercise in pattern matching. Once computers have demonstrated that they’re better at this pattern matching exercise than humans, why would we not give them the job? In a recent post , I explained why I was looking forward to the day when Dr. Watson , the medical version of the Jeopardy! champion Watson supercomputer built by IBM, started offering diagnoses.

The Augmented Performer

Clark Quinn

The cited post talked about how design doesn’t recognize the augmented performer, and this is a point I’ve made elsewhere, but I wanted to capture it in a richer representation. Naturally, I made a diagram: If we look at our human capabilities, we’re very good pattern matchers, but pretty bad at exercising rote performance. The post I did yesterday on Distributed Cognition also triggered another thought, about the augmented learner.

A Conversation with Dan Klyn: Richard Saul Wurman & IA for UXers

Adaptive Path

DK: Mr. Wurman is fond of fives, and since most people don’t know anything about his work other than maybe TED and Information Anxiety, my proposal is to start with the five most potent and powerful things I’ve seen emerge as patterns in his life and work over a period of 65 or so.

Design 246

Alone Together - An Important New Book by Sherry Turkle

John Hagel

I think Sherry is right to point out that the explanation for our particular usage patterns of communication technology must begin with our own individual needs and vulnerabilities.    But I would have liked her to go further in exploring how these patterns emerge and get reinforced by our broader social and economic contexts.   Push programs, designed to mobilize people and resources in advance to meet forecasted demand, have many interesting consequences.

Confused or Strong Beliefs?

Harold Jarche

This is one of the issues that techniques such as SNS are designed to resolve; by allowing different groups to work in parallel with interaction, conflict can be resolved through action not dialogue. It’s a mess with few patterns or structures that we can do anything with.

Edge Perspectives with John Hagel: The Power of Power Laws

John Hagel

In many respects, the history of Western business in the twentieth century represents an effort to build scalable operations through standardization designed to serve “average consumers”. The problem is that most of our analytical tools are designed to understand Gaussian worlds.

What are Emergent Cities? - EMERGENT CITIES

Seb Paquet

If we imagine doing the same exercise in 50 years, what will shame us about 2010? How can management, intelligence, strategy and design be integrated into the work of many, if not all, team members and stakeholders? These are very relevant patterns.

Dummy's Guide to Standardisation

Martijn Linssen

design patterns for XML schemas. Apparently theres a trade-off between designers and developers in the way a schema is organised, and there isnt a winner yet. Choosing the appropriate pattern is a critical step in the design phase of schemas.

Minds and Machines

Irving Wladawsky-Berger

The machines would handle routine processes, record keeping, and quantitative tasks, leaving more time for people to exercise their judgement, intuition, creativity, and interactions with each other. Machines have a deep but narrow view of the world they were designed for. But, computers’ creative abilities are expanding rapidly, especially in areas like industrial design.

Data 100


Jay Cross

I’m setting up an online museum of sorts, categorized into topics that interest me: Cycles, Networks, Design, Knowledge, Unmanagement, Mind, Happiness, Culture, Complexity, Learning, Radical Management, Reference. Both are nonverbal pattern-matchers. I am on Walkabout.

Signed Up for Bravery and Got a Whole Lot More (A.K.A. Why Making Farting Noises With My Armpit Was a Good Idea)

Adaptive Path

Turns out, the improv exercises were actually not that outrageous; what surprised me was the amount of effort I spent diminishing myself while I was doing them. (My I’m sure many of us know this on an intellectual level, but it’s a different thing to experience this dynamic in the form of an exercise designed to show you yourself.) Like this exercise: Walk around the room pointing at objects, calling them something other than what they actually are.

Communication Nation: What do you want?

Dave Gray

Communication Nation Communication is one of the most important skills anyone can have, in business and in life. As individuals and as a species, I believe we will be happier and more productive if we can improve our ability to communicate. This blog is dedicated to that effort.

Tips 158

Beyond Institutions Personal Learning in a Networked World

Stephen Downes: Half an Hour

Thinking in Models: for Design, for Learning… A large part of this talk is about that change. When you look at that, basically it''s like they have this model or design in their head of how we could rebuild the university system, wipe it all out, start over, and we''ll have a new model.

Engagement and Motivation in MOOCs

Stephen Downes: Half an Hour

The paper has identified a number of patterns that seem to indicate that the relationship between LMS activity and final student grade may be moderated by a number of factors including type of student and the level of staff interaction. It has established that instructional design input may also be important. Finally, according to Reiss, we also have a desire to exercise muscles.

Towards a co-evolutionary praxis of value

Dave Snowden

Its a high level summary designed to provide a visual aid to the text rather than a precise flow or description. The story telling approach follows a similar pattern but mitigates some of its ills. We manage evolution, we don't try and design a machine.

Healthcare.gov and the Gulf Between Planning and Reality

Clay Shirky

Information was to move from management to workers, not vice-versa (a pattern that later came to other kinds of media businesses as well.) After designing a game that was only sort of good, the team at Valve revamped its process, including constant testing: This [testing] was also a sure way to settle any design arguments. An effective test is an exercise in humility; it’s only useful in a culture where desirability is not confused with likelihood.


Stephen Downes: Half an Hour

It is not the result of some design, nor is it the result of some goal of objective. But "even the mental and cultural worlds were, it turns out, emergent results of such competences rather than consciously designing or designed realities."

Tech Wellness in the Nonprofit Workplace: Tips for Avoiding Collaborative Overload

Beth Kanter

The session is designed to answer three questions: Why does collaborative technology overload lead to loss of nonprofit workplace productivity and what are the best practices to avoid it? An effective way to manage your energy is to design your team scheduled based around those rhythms.

Tips 105

Think anew, Act anew: Scenario Planning

Dave Snowden

They tend to take exercises seriously as its the only opportunity they have to practice, before unfolding events end up killing people (including possibly themselves). My evidence (also anecdotal) over multiple strategic exercises as a General Manager before my days in IBM was that the process of creating the scenarios was valuable for the participants, but the impact on operational decision making, even over the next budget planning horizon was limited.

Module 144

A Year in Photos

Stephen Downes: Half an Hour

Organizations aren’t thinking about the ‘networked individual’ – the networking choices and patterns of individual Internet users. In the MOOC part I outlined the history of our work with MOOCs, and then appealed to connectivism to inform the design principle underlying them.

Group-centric work and training

Harold Jarche

A lot of resources are put into preparing individuals for duty and the system is designed for large numbers. Military Instructional Systems Design (ISD) has greatly informed and inspired civilian training. Individual Training.

Groups 180

Things You Really Need to Learn

Stephen Downes: Half an Hour

Even more interestingly, over time, you will begin to observe patterns and generalities, things that make consequences even easier to predict. And the particular skill involved is pattern recognition. But pattern recognition can be learned - it's what you are doing when you say one song is similar to another, or when you are taking photographs of, say, flowers or fishing boats. When you learn, you are trying to create patterns of connectivity in your brain.