Evil design?

Clark Quinn

And over the years, while they’ve made mistakes (canceling HyperCard ), I’ve enjoyed their focus on making me more productive. First, this is bad design. Now, I don’t think Apple’s intention was to hurt me this way, they just made a bad decision (I hope; an argument could be made that this was of the “lock them in and then jack them up” variety, but that’s contrary to most of their policies so I discount it). The post Evil design?

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The SX Conference: Adaptive Path’s New Event Dedicated to Service Design

Adaptive Path

Over the past few years, our work at Adaptive Path has increasingly focused on questions like these in the context of service design. On October 3-4, we will be unveiling a new conference that focuses on the role design plays in creating great service experiences. We’ll explore how to get service design done within existing organizational structures. Anyone involved in generating an actionable service vision that builds alignment across a product or organization.

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Managing Design Projects Has International Draw

Adaptive Path

Last month we announced Managing Design Projects , a ‘grassroots’ Adaptive Path conference, coming up on February 5th 2009. We’re thrilled to create this new community of people that help make design work happen behind the scenes. Space is limited to 60 people for this deeply discounted event, so register today ! Tags: Events Project Management Adaptive Path project management event Management Product Management

New Adaptive Path Event—Designing Experiences: Financial Services in a Connected Age

Adaptive Path

Our first pop-up is Designing Experiences: Financial Services in a Connected Age. You'll hear how one of America's oldest banks, Wells Fargo, is figuring out how they will offer new kinds of products and services. Adaptive Path's offices are right next to the San Francisco Ferry Building, and we are going to start the day with a design research exercise involving the famous Saturday Farmer's Market. We're trying something new at Adaptive Path.

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Really Useful eLearning Instruction Manual

Clark Quinn

Production Processes – Making it Happen! If you’d like to purchase the book, VBF11 is the promotion code to get 15% discount when you buy the book at www.wiley.com , or you can get it through Amazon as a book or on Kindle. design games mobile social strategy technology Rob Hubbard organized a suite of us to write chapters for a use-focused guide to elearning. And, now it’s out and available!

Getting Hands On: Experience Mapping Workshops Coming to SF & Austin

Adaptive Path

customer experience, user experience, and service design practitioners) has been hungry for guidance in how to better understand and design for experiences that unfold across touchpoints and over time. From marketing, to development, to product management, to design, experience maps serve as actionable tools to define a unifying understanding of the goal: “How do we support the customer journey?”

What Is To Be Done? (Part 1)

John Hagel

In their place, we’ll find ourselves looking at the world through new (and much more productive) lenses.   We’ll begin to be more motivated by perceived rewards and discount the perceived risks along the way. We’ll still compete in an effort to discover the most productive approaches to dealing with the challenges we face, but we’ll find that collaboration is ultimately the most powerful form of competition.

Experience Mapping Workshops Coming to SF & Austin

Adaptive Path

We’ll focus on the power and peril of the touchpoint—where customers connect with your product or service, and we’ll show how to map the customer journey across touchpoints and channels. NO MORE DESIGNING IN SILOS. We'll show you how to design “from the outside in” to understand your customers’ experience from end-to-end. Use maps to articulate design principles for discussions, roadmaps, goal-setting, and concepting new opportunities.

WCOL Opening plenary - Wednesday

Stephen Downes: Half an Hour

There will be a broad array of different types of alternative degree programs and different products. The next generation will be designed specifically for digital delivery, and break down how we study into a less linear market. These products are already here. million enrollments in a shorted masters program at a discounted price. The trend toward different types of programs, different types of products, is accelerating, and will be soon accepted.

Making a Movement: Narratives and Creation Spaces

John Hagel

and wanting to become more active “makers” of the products and experiences that shape their lives. In these times, we tend to magnify perception of risk and discount perception of reward, shorten our time horizons, fall into zero sum views of the world (it’s a win/lose world) and lose trust in those around us. What better day than Labor Day in the US to explore movements and narratives? Labor Day emerged directly from the powerful labor movement in the US.

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UX: It’s a Highly Defensible Investment

Adaptive Path

This allows it to release groundbreaking products that are actually impossible to duplicate. By looking at what customers really wanted — a way to capture an image or a memory — and designing for just that, the complexity and the protectable parts of the operational solution were moved behind-the-scenes and became a competitive advantage that Kodak could invest in and protect for years.

UX: It’s a Highly Defensible Investment

Adaptive Path

This allows it to release groundbreaking products that are actually impossible to duplicate. By looking at what customers really wanted — a way to capture an image or a memory — and designing for just that, the complexity and the protectable parts of the operational solution were moved behind-the-scenes and became a competitive advantage that Kodak could invest in and protect for years.

Scaling: merge, match & masticate

Dave Snowden

For the IT community Object Orientated architectures and design methods are a real gift here but rarely used in organisation although they underpin the value and resilience of the app marketplace. Such approaches create an evidence based approach build on reality, not the the rarified air of a workshop or design experience. Scaling as a subject seems topical at the moment.

UX Week 2010 keywords: Games, social, iPad, visualization, service, future

Adaptive Path

This year’s program doesn’t have a singular theme, or even set of themes; instead, sessions and workshops address a range of topics that are au courant for people practicing experience design. Whether in the service of mercenary ends (selling products) or for societal good (environmentally-friendly activities), we are increasingly called upon to shift user’s behaviors with our work. Data-driven design. What role should data play in our design process?

My UX Week 2012 Mixtape

Adaptive Path

For almost any conference, the talks that linger most with me are those that help me see things from different perspectives, especially if they give me insight into how design challenges are solved in other fields. ” and he uses Little Atomo, a robot he designed specifically for his UX Week talk, to walk us through the toy inventing process. The successful design came from a seemingly unlikely source: the International Latex Corporation, a manufacturer of bras and girdles.

How B Corps Just Might Eliminate the Foolishness of Maximizing Shareholder Return

Dan Pontefract

Benefit Corporations seek to take into account the welfares (and bottom line interests) of stakeholders that include the communities in which they serve, employees, environment, customers, products/services and its shareholders. Shareholder value is a result, not a strategy … your main constituencies are your employees, your customers and your products. Louis reported that worker productivity actually increased by 93 percent over the same time period.

The 2014 MIT Sloan CIO Leadership Awards

Irving Wladawsky-Berger

In addition, the tablet brings up recommendations tailored for each individual customer, including products and services, as well as relevant packages and discounts. It’s designed to significantly improve the store experience for both client and service rep. As a result, the IT organization feels as much accountability for value creation, revenue generation and productivity as any other member of the business. On May 21 I attended the 2014 MIT Sloan CIO Symposium.

The 12 key elements of iPad media strategy

Trends in the Living Networks

It is free for PANPA members and very inexpensive for others, including discounts for members of industry partners, so if you’re in Sydney I hope to see you there. Production issues as well as positioning need to be taken into consideration. Design and navigation.

The future of retail: the rise of omnichannel marketing and sales

Trends in the Living Networks

I would add a more general issue, which is that retailers not only see themselves as retailers, but also belonging to a particular sector of retail, framing themselves around products, locations, types of stores, luxury or discount, or other mental constraints. The design specifications of omnichannel retailing are growing clearer by the day. They want the advantages of digital, such as broad selection, rich product information, and customer reviews and tips.

Business Empathy: 6 questions to connect experience with strategy

Adaptive Path

It’s sad to say, but even the most usable, sexy, or innovative design work won’t succeed if it doesn’t fit within the greater business strategy of the organization. People, process, product, financial, innovation? But by answering them, a team can end up much smarter about the business that they’re designing solutions for. The difference in design results from this insight can be profound. Use RNSB as your discount code and get 15% off!).

Edge Perspectives with John Hagel: Retailers and Customers

John Hagel

The first wave of outsourcing can be understood as the systematic carving out of the infrastructure management businesses from companies, but we’re just on the cusp of a second wave that will unbundle product innovation and commercialization businesses from customer relationship businesses.

Adaptive Path in 2010: A Look Forward

Adaptive Path

Ix brings with him extensive experience across a range of digital design challenges (web, software, mobile, device, ecosystem), with experience at Quark and Microsoft. She got her BFA in Interaction Design and Game Development, and enjoys messing around with technologies like Arduino, Siftables, and whatever else she can get her hands on. Last year, we contracted with visual designer Trina Hancock , and now she’s with us full-time. 2009 felt like a bit of a pause.

Driving results through social networks

Jay Cross

Rather, what’s required is a more nuanced and strategic view of collaboration on the part of leaders as designers of their organization. Six Sigma and similar methodologies discount the importance of emotional ties. Consider… On average, the time for new hires to achieve an acceptable level of productivity ranges from eight weeks for clerical jobs to twenty weeks for professionals to more than twenty-six weeks for executives.

Driving results through social networks

Jay Cross

Rather, what’s required is a more nuanced and strategic view of collaboration on the part of leaders as designers of their organization. Six Sigma and similar methodologies discount the importance of emotional ties. Consider… On average, the time for new hires to achieve an acceptable level of productivity ranges from eight weeks for clerical jobs to twenty weeks for professionals to more than twenty-six weeks for executives.

CPsquare’s Connected Futures Workshop

Nancy White

Connected futures: New social strategies and tools for communities of practice is a five-week workshop for community managers, designers and conveners to explore social strategies and tools to support them (referred to by some as Web2.0).

best finds of 2015

Harold Jarche

So I became convinced that it is really the ultimate design problem. “Ultimately, Tomasello’s research on human nature arrives at a paradox: our minds are the product of competitive intelligence and cooperative wisdom, our behavior a blend of brotherly love and hostility toward out-groups. And he agrees that our tendency to distrust outsiders—lending itself to prejudice, violence, and hate—should not be discounted or underestimated.

A sense of bewronging

Doc Searls

Product search (shopping list has two items: the most recent of which reads “Most recent: Canon EOS 30D on May 27, 2006″ — a camera I bought long ago). Other products (“11 additional products are not yet available in this dashboard – Show all&# ).

For personal data, use value beats sale value

Doc Searls

Businesses would pay for this data because it allows them to offer personalized products and advertising. Maybe a discounted vacation, or a cash payment. Once we have that, the level of economic activity that follows will be a lot higher, and a lot more productive, than we’re getting now just by improving the world’s biggest guesswork business. I want liberation from the commercial Web’s two-decade old design flaws.

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How Nonprofits Benefit from a Learning Management System

TOPYX LMS

Add in manpower costs and the loss of productivity and you have a heightened bottom line. In fact, this is precisely what an LMS is designed to do. That’s why we offer discounted pricing for qualified nonprofits. A wide variety of organizations can benefit from a learning management system (LMS). Nonprofits often experiences incredible growth when an LMS is implemented.

Notes from Centre Jacques Cartier seminar on MOOCs, Lyon, France

Stephen Downes: Half an Hour

Fees discount an additional 50% reductoion 8. to stimulate production of OERs - eg. go out and do stuff - in developing countries - cheap phones - costs $2 to download an 8 minute Youtube video - OER - licnesed with CC - "protects the rights of the faculty member" - open access mandate - vs publishers charging to publish - but they''re not courses - you don''t have open course designs - Sims - web 2.0 - etc.

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When was the last time you received a love poem from your car.

Dan Pink

Design (52). Design (52). Personal Productivity (14). ” On the other side of the postcard is a discount to come in for my next oil change. Dan Pink. Contact. Follow Dan on Twitter. About Dan. Speaking Engagements. Video. Articles. Office Hours. Drive. A Whole New Mind. Johnny Bunko. Daniel H. Pink is the author of four provocative bestselling books about the changing world of work. He lives in Washington, DC with his wife and their three children. More about Dan.

Toward a Pattern Language for Enterprise 2.0 : Andrew McAfee’s Blog

Andy McAfee

Technology appears to have been designed for the user Technology appears to have been designed for someone other than the user — the developer, the boss, a lawyer, etc. a Vendor's QoS and image are the product of longstanding trust and publicity campaigns 2.0 lies in the increases in productivity, innovation and enjoyment it enables. Introducing the pattern examples you say: "[runaway successful products].

The Diminishment of Don Draper

Andy McAfee

He has a clear idea of his own skills; as he said during a boardroom battle, “I sell products, not advertising.&# When I reflect on how I’ve seen strategy, marketing, planning, and product design decisions made at large organizations, I see a lot of the stuff listed above. Kamal Malek and Noubar Afeyan , two MIT-trained engineers, realized that new products, packaging, brands, ad campaigns, etc. I don't want to discount Oracle-Don though.

How Can Nonprofits Switch From Scarcity to Abundance Mindsets When It Comes To Self-Care?

Beth Kanter

Recently, I had the opportunity to facilitate two design labs with nonprofit professionals. ” Some larger nonprofits do have wellness programs that provide education about self-care activities and incentives – for example if they attend a training, they get a discount on their health care policy. Alliance of Nonprofit Management Conference: Design Lab. Flickr Photo by TheeErin.

7- Step Non-Profit Plan to Attract and Keep Corporate Partners

Beth Kanter

Be sure to enter the discount code: SIMON to receive 50% of the ticket price. By designing a role for leadership within your partnership efforts, and sharing this engagement with employees, you can secure greater executive support and offer additional benefits including improved employee satisfaction and productivity. Be sure to enter the discount code: SIMON to receive 50% of the ticket price.

Irving Wladawsky-Berger: Re-inventing the Corporate Research Lab

Irving Wladawsky-Berger

Their job was to push the frontiers of knowledge by conducting basic research, which was over time applied to develop and bring to market new products. The idea is to cream the profitable business off the top, and leave the competition with the deep-discount stuff.

Don’t Abuse Self-Care at Your Nonprofit

Beth Kanter

He urges nonprofit staff to consider the impact of self-care on your productivity (does it increase or not?), ” He says health, happiness, and productivity at work are related outcomes and organizations need to support all three. He also talks about designing the workplace for optimal health – standing desks anyone? Instead, it means active, on-site leadership charged by top management with the mission of maintaining a healthy, productive workforce.”

Response to Dron

Stephen Downes: Half an Hour

This is where connectivism goes beyond connectionism: it asserts that learning is a network phenomenon, and then proceeds to apply that understanding to things like learning design and pedagogy (subjects about which the connectionists are largely silent). Discount the innuendo, and you don''t have an argument at all.

How Nonprofits Are Using Games for their Mission Driven Work

Beth Kanter

In return, Games for Change Festival offers my readers a discount on the registration (read on). Seeing how current games treat nuclear catastrophe as a backdrop to narrative, the Epic Orphan design team aspires to be more forward-thinking on how this subject is being treated. Note from Beth: I’ve been a fan of Games for Change Festival since 2006 when I first heard about it, almost ten years ago.

stevenberlinjohnson.com:

Steven Berlin Johnson

As to whether “Christianity was once the vehicle for the boldest and most honest thinking about reality, the brotherhood of man, and the human condition”—well, maybe in Europe, as long as you discount Judaism (and as long as you were a man, and not a woman). Besides references to software products I would appreciate any references about research on this kind of tools. But of cause Word is not designed for my task.

The case against passion | Daniel Pink

Dan Pink

Design (52). Design (52). Personal Productivity (14). The last 5 Sunday Telegraph columns : January: Can a 5-minute exercise double your productivity ? I have lots of interests, so to follow one passion makes me feel like I have to discount all of those other interests and I don’t want to. How much more productive would our workplaces be if most of the people were energized by what they did? Dan Pink. Contact. Follow Dan on Twitter. About Dan.

Carrots and sticks: Procrastination fix? | Daniel Pink

Dan Pink

Design (52). Design (52). Personal Productivity (14). A better result would have happened if the incentive program was designed to reward certain actions, such as: - points for every new account that they brought in. I think many of the executive who dream up these plans, totally discount the fact that they have large base salaries, and large bonuses, and even in a bad year they never slip down Maslow’s Hierarchy. Dan Pink. Contact. Follow Dan on Twitter.

Dan Heath: Thinking About "Feelings" Not "Rationality" Provokes.

Bob Sutton

Design school project teaches bike safety - The Stanford Daily Online. James Adams: Good Products, Bad Products: Essential Elements to Achieving Superior Quality. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. Bob Sutton. About Subscribe to this blogs feed Email Me Follow Me @ work_matters. Book Me For A Speech. Brightsight Group. Search. 17 Things I Believe.