Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. The Research A 2009 study by the Learning & Development Roundtable, a division of the Corporate Executive Board, reported that on-the-job learning had three times the impact on performance improvement over formal training programs. By their very nature informal and social learning is embedded in the daily workflow.

A new framework for supporting learning and performance in the social workplace

Jane Hart

What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs. They will also become more embedded in the workflow, e.g. learning communities will often be seen as an extension of a group’s existing online activities. 2 – Performance Support Services. 4 – Performance Consulting Services.

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It’s Only 65% !

Charles Jennings

The numbers are a useful reminder that the majority of learning occurs through experience and practice within the workflow (the ‘70’), through sharing and supporting others, conversations and networks (the ‘20’), and that a smaller amount of overall learning occurs through structured training and development activities (the ‘10’). How we support learning and building high performance should reflect these differences.

Survey 182

What is innovation?

Harold Jarche

“An innovation is the implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations.” It sounds easy, but it’s a major cultural change because it questions some common assumptions about work —. ” — How Culture Drove Human Evolution. Process improvement is a means and not an end in itself.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

Shaw summed up his views on lifelong learning thus: "What we call education and culture is for the most part nothing but the substitution of reading for experience, of literature for life, of the obsolete fictitious for the contemporary real." Second, optional (not mandatory) training programs and those that focus on cultural awareness (not the threat of the law) can have positive effects. Technical and Finance teams will have a wealth of performance data they use.

What’s working in social business

Harold Jarche

” My focus on social business stems from a background in training, knowledge management, performance improvement and social learning. While social media enable transparency, they also lay bare a company’s culture. A dysfunctional company culture does not improve with transparency, it just gets exposed. Social learning needs to be integrated into the daily workflow. What’s working in social business in 2012?

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

” Jane Hart, founder and principal of the Centre for Learning & Performance Technologies, says, “formal training has been the standard way of developing people for so long now that it has just become accepted practice that this is the way things are done.” The combination of social and informal learning alongside new collaborative technologies has created a sharing culture at ING Direct.

My top 10 favourite resources from February

Jane Hart

If a department is not part of the networked workflow, or tries to block it, it is part of the problem.” ” 9 - The 0% solution to learning , The performance improvement blog, 23 February 2012. “Ideally, organizations should be striving for a culture in which every aspect of the workplace supports continuous individual, team, and whole organization learning. In this kind of culture, formal classroom training is superfluous.”