Knowledge Management for Decision Memories

Harold Jarche

Institutional decision memories can describe how and why we, as an organization, chose one course of action over another. This is Big Knowledge Management , leveraging the power of enterprise software platforms to store decision, process, and event memories.

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

But if we take a look closer, then we are going to find out that perhaps the tools where problems are, and therefore where knowledge workers get work done, may not be the right tools in the first place.

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The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

as well the fears of no longer being considered indispensable, despite the the huge amount of knowledge they have accumulated over the course of the years, or those other fears of no longer being considered the experts they once thought they were. Of course!

How Mobility Empowers Work as a State of Mind in the Era of Social Business

Luis Suarez

Along, of course, with that lovely VPN connection to the IBM network, my company’s Intranet. It’s changing the way we work, connect, collaborate, share our knowledge, be in the know, innovate together, you name it.

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

There will be other entries that I will be putting together over the course of the next few days sharing along what else I learned throughout the event, but for now, let’s get things started with this one: Social Task Management – When Social Business Got Down to Work.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

Of course it is! “ As a journalist, you know you are doing your job properly when you manage to upset rich, powerful and entitled people who are used to getting their own way.

SAP may be betting on the right horses, but how about the jockeys?

Martijn Linssen

It's not meant personally, and taking it as such would be such a waste of your time - so don't I took the newcomers as well as the already active SAP mentors, ignored everything but their name and company, and area of expertise of course.

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

They simply remind us of the facts above – that the majority of learning and development comes through experiential and social learning in the workplace (the ‘70’ and ‘20’) rather than through formal classes and courses (the ‘10’).

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

PKM 230

Managing Learning?

Charles Jennings

Learning can only be managed by the individual in whose head the learning is occurring. But they can’t manage the learning process for you. One of which is “if learning is managed by the learner, what will the technologies that support her look like in the next 3, 5, 10 years?”

PKM 225

Supporting self-managed team learning in the organisation

Jane Hart

But what these both have in common is that they are still a “ managed learning ” process. In this and my next post I am going to look at self-managed learning in an organization, and how that might be supported and scaffolded.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

In the words of a famous English football manager “it’s much, much more important than that”. Of course efficiency is important in any training activity – both in financial terms and in terms of achieving results at the speed of business. Learning in the workflow is the way forward.

The differences between learning in an e-business and learning in a social business

Jane Hart

rich courses. knowledge sharing. Management. Training often outsourced, on-demand access to self-paced learning, f2f networking important, facilitated collaborative/peer-learning available in the workflow. Community management. Enterprise Community Manager.

Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL

Jane Hart

It will not be about designing personalised training nor managing people’s learning for them , but rather supporting their own personal learning strategies. Use Personal Knowledge Management (PKM) techniques as a continuous process of seeking, sense-making and sharing.

Once more, across that chasm

Harold Jarche

I also use a broader definition of technology; being the application of organized and scientific knowledge to solve practical problems. Workflow Learning (including wider acceptance of performance support instead of training).

What’s working in social business

Harold Jarche

Like the knowledge management and e-learning hype phases of the 90′s and ’00′s respectively, social business is being led by software vendors. Some are even the same vendors that MIT’s Peter Senge said co-opted the field of knowledge management.

Informal learning, the 95% solution

Harold Jarche

It was part of the Taylorist, industrial model that also compartmentalized work and ensured that only managers were allowed to make decisions. But formal training, usually in the guise of courses, is like a hammer that sees all problems as nails.

Working in the dark

Harold Jarche

He redesigned an advertising agency’s workflow, identifying the main choke points - four “big meetings” where one of the “owners” had to be present - and then made the workflow visible so anybody could see what was happening. Of course the clients would think this was a great idea.

digital workforce skills

Harold Jarche

Digital Sense Making + Personal Knowledge Management [Mastery]. Connecting people and knowledge is the focus of personal knowledge mastery. The discipline of PKM helps each person become a contributing node in a knowledge network.

Skills 285

Social Learning doesn’t mean what you think it does!

Jane Hart

The changes we are seeing in Workplace Learning are of course just one part of the changes we are seeing in businesses as whole. In other words those who think “social learning&# is just about a new training trend, or about adding social media into the &# blend&# , or that it is about acquiring the latest Social Learning Management System are missing the big picture. Learning only takes place in a classroom or in a course delivered from our LMS, where we monitor and track it.

Working smarter

Jay Cross

Sometimes it’s easier to add smarts to the workflow (performance support) than to stuff things into people’s heads. Empowering people to take action rests on clearing obstacles out of the way and incorporating next practices into workflow. Higher ground.

Life Without eMail – Year 6, Weeks 21 to 24 – (Newcomer Challenging for King Email’s Crown)

Luis Suarez

Indeed, email fosters closed, private, secretive interactions amongst a few people, what I have been flagging all along as sharing your knowledge across on a need to know basis vs. what social networking tools do, which is promote that wonderfully inspiring mantra of default to open.

Identifying a collaboration platform

Harold Jarche

According to Jane, Step One in this transition is: There are, of course, a number of steps on the transition path to a post-LMS future, and one of the first inevitably involves taking a good hard look at how your LMS is performing. The options then become: Open the LMS so it can be used in the daily workflow. I’ve noted before that the main objective of the modern training department should be to enable knowledge to flow in the organization.

Five Myths of Social Learning

Xyleme

Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Social learning is all about providing more flexible and responsive ways for delivering this knowledge through user generated content, engagement, and feedback.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Branon Learning Management System App Stores Bob Little Apps, Not Courses Inge de Waard Augmented reality moves towards augmented learning with easy tools: Wikitude , Layar , ARToolKit. Of course, you can’t look at learning in 2011 without mentioning mobile learning.

Last Year's Predictions For 2008, Reviewed

Stephen Downes: Half an Hour

Less-democratic processes will lead to a clearer distinction between expert-generated knowledge and the overwhelming quantity of information available everyplace, making it easier to discern information quality. And we saw attempts, at least, to popularize 'less democratic' processes in the writings of Andrew Keen , the growth of Citizendium and, of course, the Britannica Blog. The content can be incorporated into class-based or distance-based courses.

Review 122

Is craigslist or eHarmony the Right Model for Enterprise 2.0?

Andy McAfee

As they explained this to me I was, of course, nodding my head vigorously in agreement. Presumably, the PP questions and user profiles will also be used by managers to select people into teams. Hiring is, of course, a crucially important type of interconnection; McKinsey believes that it’s far too important to be handled in a freeform manner, and so has adopted a PP-like approach.