Knowledge Management for Decision Memories

Harold Jarche

Institutional decision memories can describe how and why we, as an organization, chose one course of action over another. As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. An Organizational Knowledge Sharing Framework.

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. A 2011 study (via David Gurteen ) concluded that even in the same company, knowledge management practices are different (note that the authors define Ba as shared context in motion ). For knowledge management today, industrial management just won’t cut it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

theTeam – Knowledge Management Done Right

Luis Suarez

You may have noticed how, over the course of the last couple of weeks, I have started to share over here in this blog a whole lot more video (related) content than anything else, to the point where I can imagine how there may be a few of you folks out there who may be wondering whether this blog will turn itself into a videoblog eventually. Have you seen “ Using Knowledge Management “?

Emergent Knowledge Management

Tony Karrer

There's been a long running discussion around what Knowledge Management is going to look like going forward and whether big systems that manage knowledge are going to be there. Structure would come from a layer on top such as social bookmarking and digg, and, of course, from search across unstructured content. Do we really think that there will be a new wave of Enterprise Knowledge Management or other big systems

ASHEN revisited

Dave Snowden

Many moons ago, in the early days of my work in knowledge management one of the standard approaches was to conduct a knowledge audit. I said that if at the end they thought tacit knowledge could be made explicit I would work without a fee, if I was right it would be doubled.

Quick Wins in Knowledge Management

Tony Karrer

Great post by Dave Pollard - Knowledge Management: Finding Quick Wins and Long Term Value the second Dilbert comic strip in the post is worth the visit to the page. Of course, so is the Quick Wins list. I'm probably particularly happy with the list because several items echo suggestions I've been making in posts such as: Managing your RSS Feeds PKM and Personal Learning Personal Learning for Learning Professionals - Using Web 2.0

Cognitive Edge announces training courses for 2016 – Working with Complex Problems

Dave Snowden

As we head into the Northern Summer/Southern Winter (delete as applicable), we’re announcing our timetable of new courses for the second half of 2016. So far, we have announced three more Cynefin and Sense-Making courses with Dave Snowden and a variety of courses to introduce people to the practicalities of running SenseMaker® projects. Today we’re announcing practitioner-focused courses on complexity and the Cynefin framework. Course 1: Dealing with Complex Problems.

Musing on Google’s Power Searching Course and marketing

Jay Cross

Today I completed Google’s Power Searching Course. After the course, I treat search more as an iterative process. I spent three or four hours taking the course. More, importantly for me, the Google course inspired me to contemplate how corporations can use co-learning to create more loyal customers. Course design. The Google course is obviously marketing — they are teaching us to make better use of their product.

Search 132

Of sandbanks and granite cliffs

Dave Snowden

For the moment I need to complete my summary of this bottom up too down emergent approach to creating a knowledge strategy. Instead this is a continuous process of mapping and strategy developed based on feedback loops and dynamic, but managed change processes. Knowledge management is more of the latter, less of the former. The matrix has then been scored by many people and from that we have a list of knowledge projects. Knowledge Management Reflections

Creating a knowledge strategy

Dave Snowden

Knowledge is best remembered/stimulated by creating a rich context of decisions. Its now part of the teaching on day three of our accreditation courses and also a stand alone process that can be augmented using SenseMaker® but does not require that to work. Knowledge Management Reflections I'm back at KM World in Washington having keynoted at the event for well over a decade now.

Time For KM To Manage Knowledge About Management?

Steve Denning

I was therefore somewhat surprised when I found that most of the great knowledge management programs that I observed in large organizations around the world were eventually closed down, sidelined or shifted to the periphery. The managements of these organizations didn’t seem to appreciate great KM accomplishments right in front of their noses. These were world-class programs, with demonstrated results that were not understood appreciated by the management.

Top 10 Tools for Learning 2016

Luis Suarez

Needless to say it’s been a bit of a challenge as well to try to summarise my own Top Tools List for Learning down to just 10, more than anything else, because of how varied and mixed my very own learning needs and wants have become over the course of the last few years. It’s my photoblog where I try to share what I experience during the course of a given week, not just when I’m on the road, traveling, but also while living in Gran Canaria.

Tools 199

How Social Networking Tools Enable Heutagogy in Learning Organisations

Luis Suarez

Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. Again, replace ‘ kids’ for ‘ knowledge workers’ and ‘ school ’ for ‘ workplace’ and, once again, we would have the reaffirmation as to why workplace learning is currently broken within the business world.

10th Year Blogiversary – The Unfinished Journey of Blogging and Why It Matters

Luis Suarez

A place, over the course of the years, I can always return to and be just my self : . ‘[ …] a place for the sound of the individual’s own flawed voice in open conversation with others, building something bigger than itself.’. Freelancing Innovation Knowledge Management Knowledge Tools Learning Metablogging Open Business Personal KM Productivity ToolsRemember the good old days when people were writing about the death of blogging thanks to social media tools ?

The Illusion of Control

Luis Suarez

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) It would be a good time now to put it into practice, by all means, before it’s all too late and your knowledge (Web 2.0) Where will your organisation knowledge go after it dies in their own Inboxes? Knowledge Management Learning Open Business Open Leadership

“Living is Easy with Eyes Closed”

Dave Snowden

The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that ‘my ignorance is just as good as your knowledge. But call it out from a position of knowledge, not ignorance.

Loyalty in Social Networks

Luis Suarez

Did we manage to kill already the conversation in the so-called traditional social media tools landscape? I know that’s very much needed, specially, if you would want to change the game of how we have managed to build, nurture and cultivate personal business relationships online over the course of time, but I think we are just falling too short in terms of conversing with one another about the topics we are truly passionate about.

Becoming a Successful Socially Integrated Enterprise – The Long Journey

Luis Suarez

Well, a year later, and after a much longer hiatus than what I would have wanted, or expected, I am pleased to share with you all the very last blog entry from the series where I will be talking about the last tip of advice I, typically, share with customers, within that framework, of course, to help them get things started. From there onwards, we get to define, jointly with the knowledge (Web) workers themselves, what are the potential constraints, guidelines, policies, etc.

Let The Next Adventure Begin – The With Whom (#CAWW)

Luis Suarez

In a now more than ever hyperconnected, networked and complex systems driven working environment I pretty soon came to the conclusion, as I went solo and independent, that my odds to make a bigger difference out there would have been more notorious by being part of a network of rather talented, passionate, engaged, inspiring and rather thought-provoking knowledge (Web) workers, with whom, if anything, you sense you aren’t anymore the smartest person in the room, the network is.

Building a Solid Library of Use Cases

Luis Suarez

That framework is based on 5 different pillars that I consider essential for every Digital Transformation programme to be successful over the course of time and since I have already written about the first two ( What’s your purpose? Of course, I am talking about email. But again, focus on this rather important task, far too often both ignored and neglected: listen to your fellow knowledge workers. And see what happens over the course of the first few days, weeks and months.

What’s Your Purpose?

Luis Suarez

It’s ugly and it will become uglier over the course of time even more so if we keep ignoring the inevitable: change. . Whether we like it or not, we just can’t change organisations, nor can we change people, for that matter; we can only provide the (right) conditions for knowledge workers to be self-empowered to come forward and change themselves leaving it all up to them. Humanise Innovation Knowledge Management Learning Life Open Business Open Leadership

Collaborators, Cooperators and People I Learn From

Luis Suarez

A business and management system that haven’t changed much fundamentally in the last 150 years or perhaps even more so our very own mindset and behaviours and our inability to change even more so, if for the better? People I Learn From : While both Collaborators and Cooperators make my primary network of contacts and business relationships (and, of course, friendships!), Knowledge Management Learning Open Business Personal KM Productivity Tools

The Collaboration Cycle

Dan Pontefract

In a previous instalment entitled “ The Collaboration Curve ”, I discussed the basic premise that over a period of time and as the use of collaboration methods increase, a user’s knowledge, engagement, network and ultimately their performance would increase. Be true to yourself, your abilities, your knowledge, your network and collaborate as someone who is unpretentious and indisputably sincere. Over the course of The Collaboration Curve , Strong Ties may be permanent or temporary.

The Untold Costs of Social Networking

Luis Suarez

We have got it in our DNA an irresistible yearning to wanting to connect with other people, get to know them well by learn with / from them, to then collaborate more effectively by sharing your knowledge with them more openly. By sharing their knowledge, their social capital, their tidbits of who they are, what they do, what they are interested in and why they would want to reach out and connect in the first place. Knowledge Management Learning Open Business Open Leadership

Cost 155

The Trials and Tribulations of Freelance Work

Luis Suarez

For the better, of course. Oh, in case you are wondering, this doesn’t necessarily mean I will stop writing over here about subjects that are pretty dear to my heart, like Social / Open Business, Digital Transformation, Knowledge Management, Online Communities, Learning, Productivity, social networks, social networking and social software in general. Freelancing Knowledge Management Knowledge Tools Learning Open Business Personal KM

Resisting Change – Luddites Unite!

Luis Suarez

To prove it, they selectively destroyed the machines owned by factory managers who were undercutting prices, leaving the other machines intact’. . culture), from document centric to people centric computing, and, finally, from replacing knowledge (Web) workers (i.e. No-one wants to see that happening, of course. The knowledge (Web) workers themselves, not just the business. Innovation Knowledge Management Learning Open Business Open Leadership

Change 143

Never Underestimate the Power of Education and Enablement

Luis Suarez

And that’s when you realise that what really matters in an effective education and enablement programme is just simply how you may help the rest of the knowledge workforce adapt to a new set of behaviours and habits based on something they already know really really well: their own core business practices and use cases. Knowledge Management Learning Open Business Open Leadership #socbiz-adoption adaptation-framework

Why Do I Share My Knowledge?

Luis Suarez

and Social Business thought leaders and blogger extraordinaire, Oscar Berg , put together a rather inspiring article that I thought would be worth while reflecting on, specially, since it is at the heart of not just social software, but also collaboration and knowledge management in general. ” he comes to reflect on perhaps one of the toughest challenges to answer for any knowledge worker out there: why do you share your knowledge across?

When Context Transcends Change Management

Luis Suarez

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? how it tights everything up altogether around technology (as its main key enabler), or, questioning, as McKinsey put it recently, how, in a nutshell, we may need to change change management itself after all, given that massive statistic of how over 70% of change programmes fail to achieve their goals, whatever those may well be.

Change 135

Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively

Luis Suarez

Of course, there are different kinds of pressure: time, stress, hectic (crazy) schedules, impossible goals to achieve, multitasking, not much thinking (just execute), yelling and screaming at others, and the list goes on and on and on. ‘ Well, if on top of that you add some really good food (and drinks, of course!) Knowledge Management Learning Open Business Open Leadership

From Adaptation into Engagement by Luis Suarez

Luis Suarez

It’s something that has been in my mind over the course of time in terms of how we get work done more effectively through these digital technologies. Regardless of the organisation or the management layer. So, instead of driving the adoption of middle managers from the European Commission, we talked about business purposes and how social technologies could act as a rather valuable and unprecedented enabler towards achieving a certain number of goals. Language matters.

The Future of Work by 2020

Luis Suarez

Well, one thing for sure is that it won’t be anything like we have today or what we may have had over the course of the last 50 years. Even more, I am suspecting that over the course of time, if not happening already today, we are going to make a very healthy split between work and jobs. Like I said, lots of great, relevant insights and plenty of key pointers that surely highlight where we may be heading to over the course of time.

Why Don’t You Show Your Work?

Luis Suarez

There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. The thing is that there is something else, deeper, going on at hand at the moment that most people don’t seem to want to talk much about it, more than anything else, because they do practise it themselves as well, based on what we have been doing over the course of decades, if not hundreds of years.

Radical Transparency in the Era of Open Business

Luis Suarez

Over the course of the years I have blogged about this topic a good number of times and in the last few weeks, as I am starting to settle in the new job, I have come to the conclusion that it’s going to be that very same openness and transparency the ones that are going to dictate pretty much whether I’ll be successful, or not, in my efforts to help facilitate the adaptation of fellow knowledge workers to the main Open Business principles.

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

There have been a lot of people who, over the course of the last few months, have been asking me whatever happened to that initiative I started a while ago around ditching corporate email (Under the moniker “ A World Without eMail “), since things seem to have been a bit quiet over here in this blog for a little while on that very same subject.

Report 207

Open Business – The Narrative vs. The Ruthless Measurement

Luis Suarez

And it’s been rather interesting to see how over the course of that time, and more vehemently as of late, we seem to have dropped the whole topic altogether on measuring the ROI of social technologies, which is quite intriguing on its own, since it seems to confirm it’s been pretty much useless all along, since it is no longer possible to revert back on our Adaptation to Open Business practices. Knowledge Management Learning Open Business Social Analytics.

Work Stream #1 – Learning Is the Work

Luis Suarez

Over the course of the last 20 years I have been acquiring a number of different skills and experiences in the corporate world around Customer Support, Knowledge Management, (Remote) Collaboration and Virtual Teams, Learning, Online Communities ( and Community Building ), Change Management and Social Networking for Business (i.e. And begin work with them in executing such initial framework as we move further along, if the client agrees, of course.

Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off

Luis Suarez

Indeed, over the course of the last few weeks I have been taking the time to converse with plenty of former colleagues to catch up with one another on what we have been doing and what we are currently working on and it’s been a bit of a surprise how, somewhere, someplace, there seems to have been this rumour that when I left the company I left in pretty bad terms, with resentment, and without a single intention of getting back in touch with any entry point into the IBM ecosystem.

Happiness at Work Starts with #NoeMail

Luis Suarez

That way you can see how I have used it as an initial conversation starter to then converse and learn plenty more about other related aspects of that transformation process, and the corresponding change initiatives, that have emerged over the course of time. Mindfulness : The last block of our conversation was perhaps the most exciting and re-energising one, because we ventured into potentially defining what the present of work may look like over the course of time.

Should CEOs Blog?

Luis Suarez

That’s probably one of the best descriptions of why I have never believed in ghost writing myself either over the course of the last 10 years that I have been blogging already. In fact, it will manage to keep you in your cave for a good while, so that you, too, can conform with their own inability to leap forward and get their own blogging going. IBM Innovation Knowledge Management Learning Metablogging Open Business Personal KM Productivity Tools

Social Business – Where Bosses and Managers Become Servant Leaders

Luis Suarez

In the past we have talked a couple of times about the undeniable impact that social networking (for business) is having in traditional management and thought leadership by helping reshape and redefine some of their various long time existing conceptions. Long gone are the days of micro-management, of managing by fear, power, bullying or mediocrity , or, just simply, by believing that the mantra “ I am the boss; do what I say … or else!

Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx

Luis Suarez

A few of you have asked me over the course of time whether there were some recordings made available of the different presentations and all along I mentioned that they would become accessible online, eventually, since they were all recorded live, while we were there. Purely an intense two day long learning experience of passionate knowledge (Web) workers wanting to make the world, their world, a better place by sharing, collaborating and innovating out in the open. .

Social Business in 2013 – A Commitment

Luis Suarez

More than anything else, because over the course of the last few months, perhaps couple of years, I have seen very little of it, as I have blogged about a couple of times in articles like Why Social Business Keeps Failing to Deliver or Dear Social Business Evangelist, Where Art Thou? and somehow it’s starting to bring back memories of the same trip that Knowledge Management went through back in the day. Knowledge Management anyone?