Harold Jarche

AUGUST 5, 2013

Institutional decision memories can describe how and why we, as an organization, chose one course of action over another. As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. An Organizational Knowledge Sharing Framework.

Knowledge Management 191

Knowledge Management Workflow Committee Process 191

Harold Jarche

APRIL 10, 2013

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. A 2011 study (via David Gurteen ) concluded that even in the same company, knowledge management practices are different (note that the authors define Ba as shared context in motion ). For knowledge management today, industrial management just won’t cut it.

Knowledge Management 186

Knowledge Management Work Styles Patterns Features 186

Luis Suarez

MAY 13, 2011

You may have noticed how, over the course of the last couple of weeks, I have started to share over here in this blog a whole lot more video (related) content than anything else, to the point where I can imagine how there may be a few of you folks out there who may be wondering whether this blog will turn itself into a videoblog eventually. Have you seen “ Using Knowledge Management “?

Knowledge Management 158

Knowledge Management Enterprise 2.0 Video Adoption 158

Tony Karrer

JUNE 15, 2007

There's been a long running discussion around what Knowledge Management is going to look like going forward and whether big systems that manage knowledge are going to be there. Structure would come from a layer on top such as social bookmarking and digg, and, of course, from search across unstructured content. Do we really think that there will be a new wave of Enterprise Knowledge Management or other big systems

Knowledge Management 100

Knowledge Management Social Bookmarking Enterprise 2.0 eLearning 100

Dave Snowden

DECEMBER 22, 2020

Many moons ago, in the early days of my work in knowledge management one of the standard approaches was to conduct a knowledge audit. I said that if at the end they thought tacit knowledge could be made explicit I would work without a fee, if I was right it would be doubled.

Knowledge Management 180

Knowledge Management Patterns Skills Tools 180

Tony Karrer

APRIL 2, 2007

Great post by Dave Pollard - Knowledge Management: Finding Quick Wins and Long Term Value the second Dilbert comic strip in the post is worth the visit to the page. Of course, so is the Quick Wins list. I'm probably particularly happy with the list because several items echo suggestions I've been making in posts such as: Managing your RSS Feeds PKM and Personal Learning Personal Learning for Learning Professionals - Using Web 2.0

Knowledge Management 100

Knowledge Management PKM Web 2.0 RSS 100

Dave Snowden

JUNE 16, 2016

As we head into the Northern Summer/Southern Winter (delete as applicable), we’re announcing our timetable of new courses for the second half of 2016. So far, we have announced three more Cynefin and Sense-Making courses with Dave Snowden and a variety of courses to introduce people to the practicalities of running SenseMaker® projects. Today we’re announcing practitioner-focused courses on complexity and the Cynefin framework. Course 1: Dealing with Complex Problems.

Complexity 133

Complexity Course Training Discount 133

Jay Cross

JULY 20, 2012

Today I completed Google’s Power Searching Course. After the course, I treat search more as an iterative process. I spent three or four hours taking the course. More, importantly for me, the Google course inspired me to contemplate how corporations can use co-learning to create more loyal customers. Course design. The Google course is obviously marketing — they are teaching us to make better use of their product.

Search 132

Search Course LinkedIn Class 132

Dave Snowden

NOVEMBER 6, 2014

For the moment I need to complete my summary of this bottom up too down emergent approach to creating a knowledge strategy. Instead this is a continuous process of mapping and strategy developed based on feedback loops and dynamic, but managed change processes. Knowledge management is more of the latter, less of the former. The matrix has then been scored by many people and from that we have a list of knowledge projects. Knowledge Management Reflections

Lotus Notes 177

Lotus Notes SharePoint Knowledge Management Comparison 177

Dave Snowden

NOVEMBER 4, 2014

Knowledge is best remembered/stimulated by creating a rich context of decisions. Its now part of the teaching on day three of our accreditation courses and also a stand alone process that can be augmented using SenseMaker® but does not require that to work. Knowledge Management Reflections I'm back at KM World in Washington having keynoted at the event for well over a decade now.

Strategy 184

Strategy Knowledge Management Process Project 184

Steve Denning

MARCH 20, 2011

I was therefore somewhat surprised when I found that most of the great knowledge management programs that I observed in large organizations around the world were eventually closed down, sidelined or shifted to the periphery. The managements of these organizations didn’t seem to appreciate great KM accomplishments right in front of their noses. These were world-class programs, with demonstrated results that were not understood appreciated by the management.

Knowledge Management 116

Knowledge Management Metrics Discount Wiki 116

Luis Suarez

SEPTEMBER 13, 2016

Needless to say it’s been a bit of a challenge as well to try to summarise my own Top Tools List for Learning down to just 10, more than anything else, because of how varied and mixed my very own learning needs and wants have become over the course of the last few years. It’s my photoblog where I try to share what I experience during the course of a given week, not just when I’m on the road, traveling, but also while living in Gran Canaria.

Tools 199

Tools Knowledge Management Screencast WebEx 199

Luis Suarez

SEPTEMBER 20, 2016

Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. Again, replace ‘ kids’ for ‘ knowledge workers’ and ‘ school ’ for ‘ workplace’ and, once again, we would have the reaffirmation as to why workplace learning is currently broken within the business world.

Social Network 192

Social Network Tools Network Knowledge Management 192

Luis Suarez

OCTOBER 20, 2015

A place, over the course of the years, I can always return to and be just my self : . ‘[ …] a place for the sound of the individual’s own flawed voice in open conversation with others, building something bigger than itself.’. Freelancing Innovation Knowledge Management Knowledge Tools Learning Metablogging Open Business Personal KM Productivity ToolsRemember the good old days when people were writing about the death of blogging thanks to social media tools ?

Blogging 205

Blogging Knowledge Management Tools Sample 205

Luis Suarez

OCTOBER 12, 2016

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) It would be a good time now to put it into practice, by all means, before it’s all too late and your knowledge (Web 2.0) Where will your organisation knowledge go after it dies in their own Inboxes? Knowledge Management Learning Open Business Open Leadership

Firewall 172

Firewall Web 2.0 Knowledge Management Data 172

Dave Snowden

JANUARY 9, 2021

The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that ‘my ignorance is just as good as your knowledge. But call it out from a position of knowledge, not ignorance.

Knowledge Management 151

Knowledge Management Library Committee Education 151

Luis Suarez

SEPTEMBER 19, 2016

Did we manage to kill already the conversation in the so-called traditional social media tools landscape? I know that’s very much needed, specially, if you would want to change the game of how we have managed to build, nurture and cultivate personal business relationships online over the course of time, but I think we are just falling too short in terms of conversing with one another about the topics we are truly passionate about.

Social Network 162

Social Network Network Knowledge Management LinkedIn 162

Luis Suarez

OCTOBER 31, 2016

Well, a year later, and after a much longer hiatus than what I would have wanted, or expected, I am pleased to share with you all the very last blog entry from the series where I will be talking about the last tip of advice I, typically, share with customers, within that framework, of course, to help them get things started. From there onwards, we get to define, jointly with the knowledge (Web) workers themselves, what are the potential constraints, guidelines, policies, etc.

Adoption 157

Adoption Guidelines Knowledge Management Tips 157

Luis Suarez

FEBRUARY 8, 2014

In a now more than ever hyperconnected, networked and complex systems driven working environment I pretty soon came to the conclusion, as I went solo and independent, that my odds to make a bigger difference out there would have been more notorious by being part of a network of rather talented, passionate, engaged, inspiring and rather thought-provoking knowledge (Web) workers, with whom, if anything, you sense you aren’t anymore the smartest person in the room, the network is.

Knowledge Management 218

Knowledge Management eBook Network Enterprise 2.0 218

Luis Suarez

OCTOBER 20, 2016

That framework is based on 5 different pillars that I consider essential for every Digital Transformation programme to be successful over the course of time and since I have already written about the first two ( What’s your purpose? Of course, I am talking about email. But again, focus on this rather important task, far too often both ignored and neglected: listen to your fellow knowledge workers. And see what happens over the course of the first few days, weeks and months.

Library 154

Library Knowledge Management Firewall Social Software 154

Luis Suarez

OCTOBER 8, 2015

It’s ugly and it will become uglier over the course of time even more so if we keep ignoring the inevitable: change. . Whether we like it or not, we just can’t change organisations, nor can we change people, for that matter; we can only provide the (right) conditions for knowledge workers to be self-empowered to come forward and change themselves leaving it all up to them. Humanise Innovation Knowledge Management Learning Life Open Business Open Leadership

Knowledge Management 186

Knowledge Management ROI Enterprise 2.0 Cost 186

Luis Suarez

SEPTEMBER 24, 2015

A business and management system that haven’t changed much fundamentally in the last 150 years or perhaps even more so our very own mindset and behaviours and our inability to change even more so, if for the better? People I Learn From : While both Collaborators and Cooperators make my primary network of contacts and business relationships (and, of course, friendships!), Knowledge Management Learning Open Business Personal KM Productivity Tools

Collaboration 185

Collaboration Knowledge Management List Firewall 185

Dan Pontefract

JANUARY 29, 2011

In a previous instalment entitled “ The Collaboration Curve ”, I discussed the basic premise that over a period of time and as the use of collaboration methods increase, a user’s knowledge, engagement, network and ultimately their performance would increase. Be true to yourself, your abilities, your knowledge, your network and collaborate as someone who is unpretentious and indisputably sincere. Over the course of The Collaboration Curve , Strong Ties may be permanent or temporary.

Collaboration 217

Collaboration Knowledge Management Enterprise 2.0 Network 217

Luis Suarez

AUGUST 17, 2016

We have got it in our DNA an irresistible yearning to wanting to connect with other people, get to know them well by learn with / from them, to then collaborate more effectively by sharing your knowledge with them more openly. By sharing their knowledge, their social capital, their tidbits of who they are, what they do, what they are interested in and why they would want to reach out and connect in the first place. Knowledge Management Learning Open Business Open Leadership

Cost 155

Cost Social Network Network Knowledge Management 155

Luis Suarez

OCTOBER 6, 2015

For the better, of course. Oh, in case you are wondering, this doesn’t necessarily mean I will stop writing over here about subjects that are pretty dear to my heart, like Social / Open Business, Digital Transformation, Knowledge Management, Online Communities, Learning, Productivity, social networks, social networking and social software in general. Freelancing Knowledge Management Knowledge Tools Learning Open Business Personal KM

Knowledge Management 161

Knowledge Management Tips Social Network Social Software 161

Luis Suarez

OCTOBER 4, 2016

To prove it, they selectively destroyed the machines owned by factory managers who were undercutting prices, leaving the other machines intact’. . culture), from document centric to people centric computing, and, finally, from replacing knowledge (Web) workers (i.e. No-one wants to see that happening, of course. The knowledge (Web) workers themselves, not just the business. Innovation Knowledge Management Learning Open Business Open Leadership

Change 143

Change Knowledge Management Technology Exercises 143

Luis Suarez

OCTOBER 26, 2016

And that’s when you realise that what really matters in an effective education and enablement programme is just simply how you may help the rest of the knowledge workforce adapt to a new set of behaviours and habits based on something they already know really really well: their own core business practices and use cases. Knowledge Management Learning Open Business Open Leadership #socbiz-adoption adaptation-framework

Education 143

Education Module Adoption Overview 143

Luis Suarez

SEPTEMBER 19, 2012

and Social Business thought leaders and blogger extraordinaire, Oscar Berg , put together a rather inspiring article that I thought would be worth while reflecting on, specially, since it is at the heart of not just social software, but also collaboration and knowledge management in general. ” he comes to reflect on perhaps one of the toughest challenges to answer for any knowledge worker out there: why do you share your knowledge across?

Knowledge Management 219

Knowledge Management Enterprise 2.0 Social Network Exercises 219

Luis Suarez

NOVEMBER 28, 2016

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? how it tights everything up altogether around technology (as its main key enabler), or, questioning, as McKinsey put it recently, how, in a nutshell, we may need to change change management itself after all, given that massive statistic of how over 70% of change programmes fail to achieve their goals, whatever those may well be.

Change 135

Change Knowledge Management Comparison Statistics 135

Luis Suarez

NOVEMBER 30, 2016

Of course, there are different kinds of pressure: time, stress, hectic (crazy) schedules, impossible goals to achieve, multitasking, not much thinking (just execute), yelling and screaming at others, and the list goes on and on and on. ‘ Well, if on top of that you add some really good food (and drinks, of course!) Knowledge Management Learning Open Business Open Leadership

Collaboration 133

Collaboration Delicious Knowledge Management Activities 133

Luis Suarez

MAY 20, 2014

It’s something that has been in my mind over the course of time in terms of how we get work done more effectively through these digital technologies. Regardless of the organisation or the management layer. So, instead of driving the adoption of middle managers from the European Commission, we talked about business purposes and how social technologies could act as a rather valuable and unprecedented enabler towards achieving a certain number of goals. Language matters.

Knowledge Management 180

Knowledge Management Adoption Social Network Groups 180

Luis Suarez

MAY 22, 2013

Well, one thing for sure is that it won’t be anything like we have today or what we may have had over the course of the last 50 years. Even more, I am suspecting that over the course of time, if not happening already today, we are going to make a very healthy split between work and jobs. Like I said, lots of great, relevant insights and plenty of key pointers that surely highlight where we may be heading to over the course of time.

Knowledge Management 200

Knowledge Management Firewall Proposal Course 200

Luis Suarez

SEPTEMBER 5, 2016

There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. The thing is that there is something else, deeper, going on at hand at the moment that most people don’t seem to want to talk much about it, more than anything else, because they do practise it themselves as well, based on what we have been doing over the course of decades, if not hundreds of years.

Web 2.0 130

Web 2.0 Knowledge Management Tools Course 130

Luis Suarez

MAY 3, 2013

Over the course of the years I have blogged about this topic a good number of times and in the last few weeks, as I am starting to settle in the new job, I have come to the conclusion that it’s going to be that very same openness and transparency the ones that are going to dictate pretty much whether I’ll be successful, or not, in my efforts to help facilitate the adaptation of fellow knowledge workers to the main Open Business principles.

Knowledge Management 207

Knowledge Management Exercises Blogging Network 207

Luis Suarez

MAY 6, 2013

There have been a lot of people who, over the course of the last few months, have been asking me whatever happened to that initiative I started a while ago around ditching corporate email (Under the moniker “ A World Without eMail “), since things seem to have been a bit quiet over here in this blog for a little while on that very same subject.

Report 207

Report Knowledge Management Tools Social Network 207

Luis Suarez

JUNE 6, 2013

And it’s been rather interesting to see how over the course of that time, and more vehemently as of late, we seem to have dropped the whole topic altogether on measuring the ROI of social technologies, which is quite intriguing on its own, since it seems to confirm it’s been pretty much useless all along, since it is no longer possible to revert back on our Adaptation to Open Business practices. Knowledge Management Learning Open Business Social Analytics.

Metrics 186

Metrics Knowledge Management ROI Analytics 186

Luis Suarez

AUGUST 25, 2016

Over the course of the last 20 years I have been acquiring a number of different skills and experiences in the corporate world around Customer Support, Knowledge Management, (Remote) Collaboration and Virtual Teams, Learning, Online Communities ( and Community Building ), Change Management and Social Networking for Business (i.e. And begin work with them in executing such initial framework as we move further along, if the client agrees, of course.

Knowledge Management 126

Knowledge Management Virtual Teams Social Network Blogging 126

Luis Suarez

JUNE 9, 2014

Indeed, over the course of the last few weeks I have been taking the time to converse with plenty of former colleagues to catch up with one another on what we have been doing and what we are currently working on and it’s been a bit of a surprise how, somewhere, someplace, there seems to have been this rumour that when I left the company I left in pretty bad terms, with resentment, and without a single intention of getting back in touch with any entry point into the IBM ecosystem.

Adoption 172

Adoption Knowledge Management Overview Tips 172

Luis Suarez

NOVEMBER 23, 2016

That way you can see how I have used it as an initial conversation starter to then converse and learn plenty more about other related aspects of that transformation process, and the corresponding change initiatives, that have emerged over the course of time. Mindfulness : The last block of our conversation was perhaps the most exciting and re-energising one, because we ventured into potentially defining what the present of work may look like over the course of time.

Knowledge Management 131

Knowledge Management Guidelines Questions Network 131

Luis Suarez

AUGUST 27, 2013

That’s probably one of the best descriptions of why I have never believed in ghost writing myself either over the course of the last 10 years that I have been blogging already. In fact, it will manage to keep you in your cave for a good while, so that you, too, can conform with their own inability to leap forward and get their own blogging going. IBM Innovation Knowledge Management Learning Metablogging Open Business Personal KM Productivity Tools

Blogging 189

Blogging Knowledge Management LinkedIn Products 189

Luis Suarez

MAY 7, 2012

In the past we have talked a couple of times about the undeniable impact that social networking (for business) is having in traditional management and thought leadership by helping reshape and redefine some of their various long time existing conceptions. Long gone are the days of micro-management, of managing by fear, power, bullying or mediocrity , or, just simply, by believing that the mantra “ I am the boss; do what I say … or else!

Knowledge Management 216

Knowledge Management Social Network Network Technology 216

Luis Suarez

AUGUST 25, 2014

A few of you have asked me over the course of time whether there were some recordings made available of the different presentations and all along I mentioned that they would become accessible online, eventually, since they were all recorded live, while we were there. Purely an intense two day long learning experience of passionate knowledge (Web) workers wanting to make the world, their world, a better place by sharing, collaborating and innovating out in the open. .

Firewall 149

Firewall Knowledge Management Course Social Network 149

Luis Suarez

JANUARY 7, 2013

More than anything else, because over the course of the last few months, perhaps couple of years, I have seen very little of it, as I have blogged about a couple of times in articles like Why Social Business Keeps Failing to Deliver or Dear Social Business Evangelist, Where Art Thou? and somehow it’s starting to bring back memories of the same trip that Knowledge Management went through back in the day. Knowledge Management anyone?

Enterprise 2.0 180

Enterprise 2.0 Firewall Knowledge Management Tools 180