learning in the flow of work

Harold Jarche

Complicated work gets automated, outsourced, or contracted to the lowest cost of doing business. What is workflow learning? As we enter an age of informal and workflow learning, authority is less centralized than ever before.

Increasing “Jointness” and Reducing Duplication in DoD Intelligence

Martijn Linssen

He recently asked all DoD military and civilian employees to submit their ideas to save money, avoid cost, reduce cycle time and increase the agility of the department. New” content sources are often of higher quality, greater relevance, and available at much lower costs (almost free!)

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Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. However, this workflow is markedly different from the workflow required by a routine operation, such as processing an invoice for payment. Workflows within innovative professional services firms need to be readily reconfigured to adapt to different projects, situations, and emerging market needs.

The AI Factory: A New Kind of Digital Operating Model

Irving Wladawsky-Berger

Scale, scope, and learning are generally considered the key drivers of a firm’s performance, helping them achieve higher levels of production and lower units costs.

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70:20:10 - Beyond the Blend

Charles Jennings

We intentionally add learning-focused activities into the workflow. A number of researchers and practitioners have categorised the process of extending learning into the workflow as ‘adding and embedding’ or ‘embedding and extracting’. The categorisation below brings together some of the ways in which learning is extended into the workflow.

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

The 70:20:10 framework is a simple concept that has developed from work carried out by various researchers over the past half-century that suggests a one-dimensional focus on structured training and development – a rut that many organisations had fallen into – misses the opportunity to exploit learning and development where most of it happens, which is within the workflow.

insights over processes

Harold Jarche

The idea is that by driving our workers to follow optimal business processes we can ensure that we minimise costs while improving quality. Therefore, social and informal learning need to be integrated into the workflow. Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself.

the agile sensemaking model

Harold Jarche

Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow. However, the cost of maintaining the status quo in the past was the cost of missed opportunity which, in many cases, was a fortune.” — Jesse Martin.

Giving it away, or worse

Clark Quinn

He argued that instead of not making them go, instead we’d charge them what it cost to provide the learning! ” His point is that it would drive people to more workflow learning, more social and shared learning, etc. The other day, I was wondering about the possibilities of removing mandatory courses. Ok, maybe not mandated compliance, but any others. And then a colleague took it further, and I like it. So what are we talking about?

Once more, across that chasm

Harold Jarche

In many cases the development costs can only be recovered if the majority purchase the goods or services. Workflow Learning (including wider acceptance of performance support instead of training).

The Top 2 Functions of a Learning Management System

TOPYX LMS

Reducing costs of training. This is due to employees being able to access training online whenever they need it, without interrupting their workflow.”. An LMS Reduces the Costs of Training. However, reducing training-related costs is an LMS function that budget-conscious corporate leaders love. Some individuals have no idea that an LMS can reduce costs associated with training. Online learning has the ability to reduce training costs dramatically.

Don’t drink the informal learning snake oil

Jay Cross

eLearning, no matter how feeble, enabled training departments to check the boxes that they’d reduced costs and still covered the important topics. Informal learning needs to be embedded in existing workflow, not heaped on top of it.). The Tragedy of eLearning. We’ve seen this movie before. The 1999 Online Learning conference in Los Angeles was ground zero for eLearning. CBT Systems told the world it was being reincarnated as SmartForce, the eLearning Company.

Successful Leadership Development

Nigel Paine

Learning should be part of the Workflow. It is clear from research undertaken by Charles Jennings, as well as his interventions in a large number of significant companies, that learning is reinforced by being part of the workflow, not outside it. This blog shares some of the conclusions from my book called: “Building Leadership Development Programmes: zero cost to high investment programmes that work” The book was published at the beginning of November 2016.

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

A successful program requires firms to address many elements of a digital and analytics transformation: identify the business case, set up the right data ecosystem, build or buy appropriate AI tools, and adapt workflow processes, capabilities, and culture.”. They see AI-driven innovation as driving increased revenues and higher productivity rather than just cutting costs. Higher productivity, lower costs and minimized maintenance and repairs.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Usually the best solutions to solve performance problems are faster and more cost effectively than training. Content-centric , away-from-work, training approaches are on the other hand overwhelmingly ineffective (and usually far more costly) in fast-moving knowledge-based environments where people need to ‘know now’ and ‘know how’ almost instantly in order to perform. Learning in the workflow is the way forward.

April 2011 in Review

Jane Hart

When trust is low and relationships are plagued by suspicion, networks collapse into brittle organizational structures that rarely offset their operational costs in real world outcomes.&#. My 2011 Reading List.

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From Courses to Campaigns : using the 70:20:10 approach

Charles Jennings

It’s cheaper and more practical to learn how drive a tank, land an aircraft or space vehicle, or manage a nuclear power plant safely in a simulator than risk the cost and damage of making errors in the real thing. In her article Jane Hart also hits on one of the major change factors necessary to enable the objective of extending learning beyond the course and into daily workflow – the right mindset.

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Learn Informal Learning Informally

Jay Cross

find out how to integrate learning into workflow. implementation plan, change management, cost/benefit. Next month I’ll be offering an experiential workshop on Informal Learning through Jane Hart’s Social Learning Center. Here’s a preliminary description. Take a look, then tell me how much you think I should charge, whether anyone in your organization might want to sign up, and what else you’d like to see. with Jay Cross. Workshop begins mid-July 2012.

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

Laurie Buczek writes “ the big failure of social business is a lack of integration of social tools into the collaborative workflow.” Whilst I don’t disagree that integration into the workflow isn’t a huge opportunity, to me, we need to stop the press and acknowledge that it’s the behavior of people that has to change in parallel with the deployment of any Enterprise 2.0 / Social Anything technology. At the beginning of the year, on January 2 in fact, I wrote about reciprocity.

Towards the Connected L&D Department

Jane Hart

But this blue area is where the “real” learning takes place in the workplace – in the workflow informally and socially. And what is the cost of not getting involved? In my previous post I shared a chart I have been using to demonstrate what it means for the L&D function to move from a “packaging” role to one that helps to support and “scaffold” learning in the flow of daily work.

Babies should not be thrown out with bathwater

Dave Snowden

However systems thinking is pervasive, and its linked with models and ideas such as memes and Dawkin's attitudes in general, i.e. we have an emphasis on causality at the cost of evolution. The main thrust of Seddon's criticism is that managing to reduce costs in effect increases them. The example he gives, which he uses a lot is a workflow system for repairs to housing stock.

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

Why continue running low value and expensive task-focused on-boarding training for our screen-based workers when we can cut the cost and time by implementing an effective performance support solution that will save money in even the first year? Why continue to deliver classroom-based compliance training when we can replace it with less time-consuming eLearning that does the job just as well or even better at a fraction of the real cost?

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stories connect knowledge

Harold Jarche

To be effective, knowledge management has to be part of the workflow. There was a cost to initially create any compound, so not all possibilities could be attempted. “Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

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Putting Enterprise 2.0 into Context

Andy McAfee

The biggest failure is the lack of workflow integration to drive culture change. Succeeding ‘unignorably’ here means generating tangible business value for the enterprise: raising revenue or profit, cutting cost or time. The movement’s evangelists employ the kumbaya language of community engagement rather than the more precise language of increasing sales, slashing costs, and reducing customer complaints.

Managing Collaboration

Harold Jarche

But in the corporate world we still run workflows using doughnuts and stern looks. What you should not do is get a CCO with the primary task of implementing some costly enterprise collaboration software system. Tweet My colleague Jane Hart asks who should be your Chief Collaboration Officer (CCO)? It’s a good question, given the growing importance of working collaboratively in the 21st century workplace. Collaboration is a key part of creative work.

Determinism, Best Practice, and the ‘Training Solution’

Charles Jennings

Engage for Success’ , a UK Government-supported panel, estimates that the UK’s employee engagement deficit in 2012 to be costing £26bn in productivity each year. We need to help our leaders, managers and workers to better exploit the learning opportunities in their daily workflow.

The next generation of computer interfaces will drive better remote collaboration

Trends in the Living Networks

When laptops are plugged into Mezzanine, those desktops’ pixels appear on the display triptych and can be moved, rescaled, and integrated into the session’s workflow. Apparently it will take 3 years for the cost to be suitable for consumer applications. I have long believed that the evolution of man-machine interfaces is at the heart of our future.

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

A successful program requires firms to address many elements of a digital and analytics transformation: identify the business case, set up the right data ecosystem, build or buy appropriate AI tools, and adapt workflow processes, capabilities, and culture.”. They see AI-driven innovation as driving increased revenues and higher productivity rather than just cutting costs. Higher productivity, lower costs and minimized maintenance and repairs.

[liveblog] AI Advance opening: Jonathan Zittrain and lightning talks

David Weinberger

There are many variables (including cost). E.g., Apple can define an automatiable workflow for milling components, but if you’re student doing a one-off project, it can be very difficult to get all the integrations right. The student doesn’t much care about a repeatable workflow. I’m at a day-long conference/meet-up put on by the Berkman Klein Center ‘s and MIT Media Lab ‘s “ AI for the Common Good ” project. NOTE: Live-blogging.

Micro-blogging can help build your organisational culture

Dan Pontefract

As a consequence and according to Gallup Management Journal , this disengaged and disconnected culture (in US-based organisations) is costing $300b per year in lost revenues alone. By gaining access to peers that one might not otherwise know, the flow of organisational information and knowledge speeds up at a fraction of the time and cost. Weak chance of disrupting already established workflows.

ROI and Metrics in eLearning

Tony Karrer

To ensure adequate funding and organization-wide commitment to your training program, you must be equally committed to Online Course Development: What Does It Cost? Does it cost less to design and develop online teaching and learning today than it did a few years ago? Are the categories of cost different today from the past and from what the costs might be in the future? There are hard and soft cost savings associated with e-learning.

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Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

It need not solely be considered a line item budget cost. In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78 million customers and over $38 billion in assets – delivered a speech where he waxed lyrical about being a social CEO. Two points come to mind from that speech. Early on in the talk, Peter said, “I believe we are at the confluence of two revolutions – a social revolution and a technology revolution.”

OER Business Models - A Debate

Stephen Downes: Half an Hour

The goal of the inrov project is to make sure online K-12 content is available to every person at no cost. we might to an LTI or API integration, or a workflow process - some such thing. As a non-profit we don''t have the overhead that for-profits need to generate, so we can produce at a lower cost. You don''t have a cost of money. Lisa: I think we should have an equivalent of true cost accounting for this. Lisa: aside from the cost, etc.,

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Impressive startups! Report from PushStart Australian accelerator Demo Day

Trends in the Living Networks

AdBay: Cost Per Person Advertising for Digital Billboards. On top of that data AdBay have created a marketplace giving CPP (Cost Per Person) that allows advertisers to pay only when an individual of the selected demographic is in front of the billboard. Bleeply is a simple cross-platform collaboration platform, creating a workflow where tweets from a business account are vetted by others in the team, avoiding gaffes that go straight to the company’s tweet stream.

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Knowledge Management for Decision Memories

Harold Jarche

There was a cost to initially create any compound, so not all possibilities could be attempted. Institutional memory, especially the decisions taken over time, has to be part of the workflow of any knowledge worker doing complex work and making decisions. Institutional decision memories can describe how and why we, as an organization, chose one course of action over another.

The Smart Worker : learns best with and from others

Jane Hart

In my last post I looked at how individuals really learn how to do their jobs – by doing their jobs – and how that happens mainly through social interactions with others in the workflow. But one key aspect of supporting online learning communities in the workplace is that they need to be as close to the workflow as possible, so that learning – either formally or informally – is a part of everyday working activity, and not something separate from it.

Social Learning doesn’t mean what you think it does!

Jane Hart

Yes, we have always learned and worked socially, but we have never had the power of ridiculously easy group-forming or almost zero-cost duplication of our words and images.”. We value informal learning and want to support people learn continuously – in the workflow. We help with workflow audits to identify new tools and devices that will aid productivity.

Micro-blogging can help build your organisational culture

Dan Pontefract

As a consequence and according to Gallup Management Journal , this disengaged and disconnected culture (in US-based organisations) is costing $300b per year in lost revenues alone. By gaining access to peers that one might not otherwise know, the flow of organisational information and knowledge speeds up at a fraction of the time and cost. Weak chance of disrupting already established workflows. “If everyone is moving forward together, then success takes care of itself.”

Listening

Clark Quinn

My diagramming bent had me map out the workflow of a client’s production process, to identify opportunities to tweak the process to bring in better learning science with minimal interruption. And, yes, they do then complain about the production values, despite the tradeoff of cost versus value. Listening, as I mentioned, in this case to Guy Wallace.

Designing and Implementing MOOCs that Maximize Student Learning

Stephen Downes: Half an Hour

There are different workflows. Question: what about costs? Production time and staff costs, some funded directly by the provosts, some by distributing staff time. Amy) production values change across MOOCs, professors may produce $100 videos, while others might produce things that cost a lot more.

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Learning and Performance Support Systems

Stephen Downes: Half an Hour

These courses are typically quite short, ranging from one day to a week, and are expensive, often costing several thousand dollars, not including transportation and time off work. This post is to introduce you to our Learning and Performance Support Systems program, a new $19 million 5-year initiative at the National Research Council that I will be leading.

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Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

Is it lower-cost development? You still do get back to the core questions: Are people using an LCMS to manage content assets and workflow across the enterprise? I received an inquiry from a reader at a large company that is continuously working on large projects with lots of course content running around. They have Articulate courses, classroom courses, SharePoint sites, etc. They have an LMS but not an LCMS.

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IT Doesn’t Matter. Business processes do

Jay Cross

The authors propose a daunting laundry list of other functions the new paradigm can help accomplish, among them “accountability, activity-based costing, business process outsourcing, competitive intelligence, concurrent engineering, crisis management, inter-organizational systems, just-in-time (JIT), key performance indicators, lifetime customer value, pay-for-performance, resource-based strategy, security audit, scenario planning, and supply chain optimization.”