Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. Networked organizations are reaping rewards for connecting people, know-how and ideas at an ever-faster pace. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Traditional ROI.

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ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world.

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Trending Sources

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Ross Dawson

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. One of the resources I provide in the chapter is a table to help make ROI calculations. COSTS. Integration costs.

Managing Multiple Learning Managment Systems - The High Cost of Choice


In this environment of too much choice, the buying decision is complex and drawn out, and the unintended result is that learning organizations often end up implementing more than one LMS. The Consequences So what happens when organizations have multiple LMSs to manage?

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Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. You look at measures used to evaluate the industry, and they’re things like cost/time/seat. Which is potentially a useful measure, but only after you’ve decided that having a bum in the seat is having a positive impact on the organization.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

ASTD data suggests US companies spent $164billion on employee learning and development in 2012 saying that ‘ despite a continuously changing economic environment, organizations remain committed to training and development’. Sometimes isolating ROI is easy, sometimes it’s impossible.

The Zeitgeist

Harold Jarche

Many are challenging the hierarchical nature of the organization in an emerging networked economy. The cost would be low. Businesses often want to see the ROI of something before committing to it.

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The Evolving Social Organization

Harold Jarche

As every entrepreneur knows, the initial growth of a company is often synonymous with efficiency drops and decreases in profits, since administrative tasks, indirect structural costs and middle-term forecasts add financial and human pressure on early growth. For decades, organizational growth has been viewed as a positive development, but it has come at a cost. As organizations grow, the original simplicity gets harder to maintain. Learning Organization.

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and. Finding the ROI. It’s no surprise that a tactic with a cost is high and unclear ROI gets minimal resources.

Measure what’s important

Jay Cross

eventually shows up in someone’s ledger of costs or revenues. Most business managers recognize that they’re managing a living organization, not a balance sheet, but many managers of L&D are still in a fog. The leading teacher of ROI-for-L&D is a former banker.).

Controversy over Informal Learning

Jay Cross

QUESTION: How can we assess the ROI of informal learning? ANSWER: Cost-benefit analysis. But hold it, how to you assess the ROI of formal learning? They largely squandered the opportunity to increase their effectiveness by becoming networked learning organizations.

Concise take on using informal learning for profitability

Jay Cross

The software costs nothing. Organizations that fail to take advantage of free technology like Skype and YouTube are leaving beaucoup money on the table. It’s worth it: I can show the ROI.

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Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

It’s time to help the C-Suite – aside from Peter Aceto and other learning savvy and employee engagement focused C-Suite leaders – to appreciate and understand that organizations don’t do training anymore. It need not solely be considered a line item budget cost.

Healthy Nonprofit Work Culture: Shouldn’t That 2 Hour Conference Call Have Been An Email?

Beth Kanter

We all have too many meetings and many organizations have a meeting culture that spawns more meetings, and the cycle of wasted time continues, stealing our creativity, energy, and getting in the way of getting results!

The Untethered, Hyperconnected Enterprise

Irving Wladawsky-Berger

The theme of this year’s Symposium was Piloting the Untethered Enterprise : “In today's world of mobile, big data and the cloud, how does a CIO successfully pilot his organization towards its goals?” . With digital platforms, cloud and other such capabilities, the cost of experimentation is much lower than in the past, whereas the cost of missed opportunities is very high. There is bad-legacy , which costs too much to support and constrains innovation.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds. This last recession has been true to form with many organizations trimming learning back deeply and early. They were the mainstay of the 18th century and are making a comeback today in organizations that understand how learning takes place. They don’t cost much.

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

But I’ve seen organizations cobble together solutions using SharePoint more than I’ve seen LCMS solutions. This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools. Is it lower-cost development?

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Now is the time for learning professionals to embrace social learning as an emerging and engaging way to enhance an organization’s learning strategy. technologies surfaced within the organization. Unlike other technologies, practices, or processes, social media inside the organization, for many companies, doesn’t belong in one single business unit; it lazily shifts among interested parties regardless of function or title. But where is the ROI?

How to support informal learning

Jay Cross's Informal Learning

organizations spend so much money on formal learning but spend little (if any) in support of informal learning? Command-and-control is giving way to bottom-up organizations where everyone shoulders responsibility. Cross: Is 353% ROI plausible? Interview.

Why Corporate Training is Broken And How to Fix It

Jay Cross

The Collaborative Organization 12. Person-to-person instruction is no longer cost-effective. Industrial organizations are morphing into collaborative organizations. Forward-looking companies established corporate universities and tried to become Learning Organizations.

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Pushing back

Clark Quinn

You can help them here, doing some business consulting on ROI for them. This may be the path that starts getting your contribution to the organization to start being strategic. You’ll have to start being about more than efficiency metrics (cost/seat/hour; “may as well weigh ’em”) and about how you’re actually impacting the business.

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Edge Perspectives with John Hagel: Community 2.0

John Hagel

This is especially a problem for large companies seeking to organize virtual communities. To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. ROA must be measured both from a participant and organizer perspective.

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Signs that You May Need a Strategy

Adaptive Path

Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. You’re being asked the dreaded ROI of design question. Tags: Experience Strategy ROI/Business Value Tips & Tricks Virtual seminar


Convert ILT to eLearning - Estimating

Tony Karrer

It relates to my post about eLearning Costs , which bases cost estimates on seat time of the eLearning course. In Costs , Donald Clark talks about seat time during conversion: Seat time is the time spent by the learner in a learning environment. How will the finished product be implemented within the organization? Does the organization use a learning management system (LMS)? Travel is not as much the issue as it is time away from the job and trainer costs.

Working Smarter eFieldbook $12

Jay Cross

The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. It’s not a separate function so much as another way of looking at how we organize work. It’s an organization’s learning ecosystem.

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Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

This ongoing work is done internally, with user experience as a service organization working for marketing, product management, or customer support (depending on the site section). Anything we can do to reduce support costs or increase sales helps the bottom line. Tags: Management Experience Strategy Conversations interview Consumer electronics MX ROI/Business Value Product Management Design Leaders Product Design Part 1 of this interview. Part 2 of this interview.

An innovative workshop on radical management

Steve Denning

have you ever wondered what it would take to make the entire organization Agile? Have you ever wondered how you could break the seemingly unchangeable cycle of cost/benefit tradeoffs? Have you ever wanted to know how to get your bosses on board with what you’re doing and get the whole organization in sync with your innovations, rather than be forced to trim your ideas to fit the bureaucracy? He now works with organizations in the U.S.,

How to Replace Top-Down Training with Collaborative Learning (4)

Jay Cross

Is your organization ready? Where does your organization fit on the progression from Hierarchical Organization to Collaborative Organization? If you checked fewer than five ”yes” boxes, your organization is trailing the mainstream. Fourth post in a series.

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My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Funders that ask for ROI to soon create a bad dynamic for innovation. How do people in nonprofit who want their organizations to embrace these ways of working get their leadership and organization to change? You wouldn’t expect to learn cost accounting in a single lecture.

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. I had a challenge from a professor of organizations - what will happpen. Business or Pleasure? -

Notes from ALT-C

Stephen Downes: Half an Hour

"The notion of students as change agents is a relatively new concpt." -- Malcom Ryan Rachel Winston How we can shape the development of a new culture of learning by creating a new partnership between students and educators. political view of the prevailing culture 1. why NUS thinks is an ideal model 2. how you in your role can build these partnerships 3.

Businesses must assess the quality of learning

Jay Cross's Informal Learning

You may have heard my story about the brewer who was told to cut his costs 16%. On the organization’s income statement, however, the good, the bad, and the ugly learning experiences all look the same: they are costs. High Time for ROI. It’s More than ROI.


Why Your Nonprofit Should Be A Big Listener

Beth Kanter

As technology costs drop and communications move online, the future of our work lies in big listening. Listening to that is very different than just plugging your organization’s name and the most common misspellings into one of these tools and watching the graphs move.

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Edge Perspectives with John Hagel: Mastering New Marketing Practices

John Hagel

Second, costs of production and physical distribution are significantly declining on a global scale and customer acquisition and retention costs are rising. We’ll also see a new form of ROI measure – Return On Information, again from both a customer and vendor perspective.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

As people responsible for getting things done in your organization, you know the value of having a clear strategy and a way of evaluating if your strategy is working. Organizations working with limited bandwidth want to block applications to prioritize internet use.

Financial Investment

Tony Karrer

Should learning organizations make a financial investment in new forms of learning? I would love to have a discussion with him because I think he's missing the point about the importance of metalearning and metacognition and their implications on learning organizations.


If I Were CEO, I’d Mandate Enterprise 2.0

Dan Pontefract

tools, technologies and most importantly ‘culture’ across the organization as quickly as I could. is so critical for the organization. providing any other correlated benefits inside the organization? Sometimes, one has to trust that intuition trumps ROI.


Edge Perspectives with John Hagel: Wasting Talent

John Hagel

The need for new performance metrics We all know about the growing power of customers, and I have written here about two new forms of performance measurement that will be required to respond to this growing power – return on attention (ROA) and return on information (ROI).

LMS - Questions

Tony Karrer

I wanted to capture this to be able to come back and talk about a few of these items later: What are the benefits, ROI, outcomes to be expected from LMS implementation? How do you get buy-in from staff and organization? What are the costs? I'm about to present at the LMS session at DevLearn. Lance just asked everyone for the key questions they have given where they are.


Jay’s latest book focuses on social & informal learning in the cloud

Jay Cross

The hardcopy version of Working Smarter costs $19.98. The download version of Working Smarter costs $12.00. How the book is organized …4. Rethinking Learning in Organizations…30. ROI is in the mind of the beholder …162. Rethinking learning in organizations …201. The January 2010 Edition of Working Smarter was released today. Subtitled Informal Learning in the Cloud , this edition focuses on social learning and implementing web 2.0