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Black box or stepping stones?

Dave Snowden

We had got the critical point where maintenance fees matched fixed costs. The culture and measurements are very different. As is the nature of things we were re-organised and I ended up reporting to a General Manager whose entire life had been managing a portfolio of high value long term defence projects. He never understood how I made a profit and the idea I would invest that in a new development for which there was no RFI, no agreed client spec was alien.

RFI 133