Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? Like: Saving numbers of the “right” person to call on an old, wrinkled and well used piece of paper. This is the root of personal knowledge management (PKM). Others rely on experts but that is more and more inadequate in our increasingly complex world of expertise.

Personal in Personal Knowledge Management

Tony Karrer

That there is a ‘best’ way to manage knowledge an information? It’s a pick-and-choose sort of thing: the way we manage information has a lot to do with the information, and a lot to do with who we are and what we want the information for … Harold responded with Other PKM processes where he shows some other models and states: To be clear, my intention is to show what works for me and perhaps some part of this may work others.


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Coherence in complexity

Harold Jarche

Anecdote reports that John Kotter, leadership guru , is accepting that methods like his 8-step process for leading change may not be effective in the face of complexity. The majority of the [ HBR Paywall ] article is focussed on a ‘new’ concept Kotter calls ‘Strategic Accelerators’ In effect, he is talking about using Communities of Practice/collaborative networks to tap into the power and agility of the informal capabilities of an organisation.

Loose Hierarchies, Strong Networks

Harold Jarche

When I wrote that the only knowledge that can be managed is our own , I wanted to highlight that command & control methods do not work well in this network era that is replacing the industrial/information era. In our increasingly complex work environments, we should should take the advice of Snowden & Kurtz who recommend “ loose hierarchies & strong networks ” as shown in this image by Verna Allee. Loose hierarchies, strong networks.

PKM is making sense of complexity

Harold Jarche

This is what you find on the first page of most searches for PKM : Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve, and share knowledge in his or her daily activities – Wikipedia. The paper tries to bridge gap between knowledge management and artificial intelligence approaches proposing agent-based framework for modelling organization and personal knowledge.

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Talking about the Network Era

Harold Jarche

Spying on entire populations is another network era phenomenon. Networked, distributed businesses, like AirBNB, are disrupting existing models, with the inevitable push-back as they become successful. Networks will transform education, business, the economy, and society even further. In the network era, the creative economy will gain dominance over the information and industrial economies. Networked learning will give rise to networked decision making.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Charles Jennings , of Duntroon Associates, explains why we need to move away from a focus on knowledge transfer and acquisition, an approach rooted in Plato’s academy: We are moving to the world of the sons of Socrates, where dialogue and guidance are key competencies. Value Networks.

human networks connect through empathy

Harold Jarche

We are only as good as our networks. Our decisions reflect the diversity of our networks. Complex problems usually do not have simple solutions but require a deep understanding of the context. How do we understand the complexity of social networks? Empathy is a requisite perspective for the network era. Creativity, learning or desire to help others cannot be controlled, so knowledge workers need to be intrinsically motivated to deliver quality results.

Subject matter networks

Harold Jarche

Mark coined the term, subject matter networks , as a change from the industrial concept of subject matter expert, or SME, a term I first heard in the military in the mid-1970′s. With all of these connections, complexity ensues. In a complex world the optimal social form is the multi-organizational network and emergent practices must be continuously developed through cooperation. He or she cannot learn and adapt as fast as a cooperative network.

The network is the solution

Harold Jarche

The key to a flourishing civilization in the network era is sense-making. We have to move from what David Warlick describes as individualized instruction to personalized learning. In the latter, “ Literacy becomes a wide range of evolving information skills developed around the activities of learning – the ability to acquire knowledge and skills through the resourceful and responsible utilization of information.

Managing in a networked world

Harold Jarche

Tweet In 2009, Anthony Poncier wrote a good post (in French) that covered the eight challenges of management in the virtual era; loosely translated as: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). This fosters transparency and is something to be modelled by management. I’ve said before that personal knowledge management (PKM) is our part of the social learning contract.

Network Learning: Working Smarter

Harold Jarche

2010) uses a Web-based note system to store messages, manage his financial risk and stay on top of the multiple factors necessary to run a successful dairy farm. We need to re-think workplace learning for a networked society. Formal, structured learning plays only a small role in getting things done in the networked workplace. Making sense of information, both personally and in networks, is becoming a key part of work. Network Learning.

Innovation through network learning

Harold Jarche

Tim says that innovation is the process of idea management , which makes sense to me. No idea will make a difference without building around it the networks that will support it as it grows, and the network partners with which it will ultimately flourish. This requires a network mindset. Innovation is inextricably linked to both networks and learning. That’s why the skills for learning in networks are essential for business today. Network Learning.

Networked Learning (PKM) Workshop in Toronto

Harold Jarche

Tweet In just over a month’s time, I’ll be facilitating another one-day workshop on Networked Learning (PKM) at the University of Toronto’s iSchool Institute on Friday, 18 November 2011. My consulting work this past year has shown a great need for two aspects of knowledge-sharing in organizations: 1) systems & processes to enable better collaboration & sharing, and 2) individual skills in narrating work and learning in networks.

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Fluctuating support networks

Harold Jarche

Judith passed on a couple of papers which I found most interesting, as she has looked deeply into the theory behind the need for what I would describe as social learning networks. Judith uses the term, “fluctuating support networks&#. As an informal response to the formal organization, fluctuating support networks deviate from the conventions of the formal organization and provide network members with a venue for fulfilling unmet social and psychological work-related needs.

Conversation with Harold Jarche: Sense-making in a networked world and personal knowledge mastery

Trends in the Living Networks

Harold’s tagline “sensemaking in a networked world” is in fact one of the best descriptions I can imagine for my work. And so this phrase sense-making, it networked well and I said, “You’re describing yourself but you’re also describing me.”

Social tools for networks

Harold Jarche

Effective knowledge sharing is what many organizations do not do well, or as Lew Platt past-CEO of Hewlett-Packard said, “if only HP knew what HP knows, we would be three times more productive&#. That’s the key benefit of personal knowledge management, in my opinion. If each person can better manage knowledge creation and capture, then it becomes easier to share it. tools is that they are designed for knowledge-sharing as well.

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PKM: a node in the learning network

Harold Jarche

Hyperlinks subvert hierarchy , or, in other words, digital networks enable multiple connections, so organizational communications are no longer just vertical. Somebody else, outside the hierarchy, is only one click away, and perhaps easier to deal with and a better source of information and knowledge. This is becoming obvious in the business world and frameworks such as Social CRM (customer relationship management) are one attempt to address it.

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Structuring for the network era

Harold Jarche

It’s about networks. Taylor’s Principles of Scientific Management (1911) are still the basis for most of our current management systems. And the duty of enforcing the adoption of standards and enforcing this cooperation rests with management alone. These principles assume that management knows best and that the higher up the hierarchy, the more competent and knowledgeable that person is. It’s about knowledge.

Reserve a seat for my webinar: In conversation with Harold Jarche

Jane Hart

Topic : PKM (Personal Knowledge Management): making sense of the Social Web. Harold helps organizations learn, work, and innovate in the network era. He has been described as “a keen subversive of the last century’s management and education models”. He also distills heady topics like complexity theory into practical advice. You can read more about Personal Knowledge Management (PKM) on Harold’s website here: Personal Knowledge Management.

PKM 151

The Connected Workplace

Harold Jarche

Our increasing interconnectedness is illuminating the complexity of our work environments. On the positive side , complex work can provide unique business advantages and creative work can help to identify new business opportunities. However, complex work is difficult to copy and creative work constantly changes. But both require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize.

Skills 202

Summer Camp starts Monday 16 July

Jane Hart

Learning professionals need practical tools and techniques to integrate work and learning while adapting to an increasingly complex environment. Our Summer Camp provides an opportunity to learn with peers and gain some of the essential skills needed to support learning in the networked world. Personal Knowledge Management (PKM). The online Summer Camp at the Social Learning Centre runs 16 July – 17 August and is led by Jane Hart and Harold Jarche.

PKM 138

Perpetual Beta is the new reality

Harold Jarche

My interest in personal knowledge management (PKM) started with my own need to stay up to date in my field. PKM, through seeking, sensing & sharing, can help networked individuals deal with the complexity of the network age. could have handled things better if people were actively and openly sharing their knowledge. Online social networks and communities of practice cooperate. Communities complexity SocialLearning Work

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Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. This is Big Knowledge Management , leveraging the power of enterprise software platforms to store decision, process, and event memories. An Organizational Knowledge Sharing Framework.

Sense-making for success

Harold Jarche

Even so-called knowledge workers were being regularly downsized, as the corporations called it. Work was getting more complex. Those who succeeded were able to seek and build new networks in order to make sense of the changing environment, and then share with their new peers, scattered across the globe. Whether you call yourself a knowledge artisan or are just trying to keep up with your profession, you have to take charge of your own learning and development.

195 posts about MOOCs

Jay Cross

From Learning Management to Personal Knowledge Management. Acquiring new knowledge and skills – e.g. in webinars, online workshops, MOOCs , and through videos and screencasts, etc. “If 2b2k] MOOCs as networks. MOOC on complexity JAY CROSS | WEDNESDAY, FEBRUARY 13, 2013. Knowledge Transfer STEPHEN DOWNES: HALF AN HOUR | FRIDAY, JULY 1, 2011. Open Course: Learning Analytics and Knowledge GEORGE SIEMENS | MONDAY, JANUARY 21, 2013.

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Leading through turbulent times with PKM

Harold Jarche

In what BP’s oil spill says about management today , the author talks about the need to deal with increasing complexity, concluding: Navigating a business successfully through turbulent times requires the ability to deal with ambiguity, be resilient in the face of adversity, be authentic and have the innovative capacity to anticipate and respond to the unpredictable environment. Seek, Sense & Share in order to handle the complexity of the networked age.

PKM 133

The Seek > Sense > Share Framework

Harold Jarche

Simple standards facilitated with a light touch, enables knowledge workers to capture, interpret and share their knowledge. Personal knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively. But what we loosely call knowledge, using terms like knowledge-sharing or knowledge capture, is just an approximation. Sensing is how we personalize information and use it.

Exchanging knowledge in Ottawa & Montreal

Harold Jarche

On 3/4 Feb I will be presenting a framework for social learning in the enterprise in Ottawa with the Canadian Council for Learning and Development as well as the Knowledge Strategy Exchange Networks. How to develop an effective personal knowledge management strategy. Personal Knowledge Management Course. Learning & Working in Complexity. I have two scheduled engagements with The Conference Board of Canada in February.

mapping stories

Harold Jarche

After reading several of these 20-page documents it became clear what was able to hold my attention — stories, especially first person accounts. Roger Schank has covered story telling and knowledge management in great detail. Stories, to be effective, must not be too abstract for the person listening. PKM helps to put our knowledge maps out there for others to see. The field of knowledge management is nothing without people engaged in the process.

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Connecting learning and work and life

Harold Jarche

I have observed that what underlies creative and complex work (the future of work in the network era, in my opinion) is empowered workers who take control of their own learning. This is the premise of personal knowledge management. Using the Seek-Sense-Share framework, people seek new contacts in their social networks, and over time ( filtering ), some become co-members in communities of practice.

Scaling knowledge

Harold Jarche

On the other hand, networked organizations can scale because they do not need to control every connection. Designers of these open organizational structures understand that in complex un-order, loose hierarchies and strong networks are best. Organizations that deal with complex knowledge and require creativity from workers need looser hierarchies to maintain flexibility in dealing with changing situations.

Learning is the work

Harold Jarche

Valued work, and the environments in which it takes place, is becoming more complex. In complexity, we can determine the relationship between cause and effect only in retrospect. It puts into question most of our management frameworks that require detailed analysis before we take action. In complex work environments, the optimal way to do work is to constantly probe the environment and test emergent practices. One framework for this is personal knowledge management.

Connected leadership is not the status quo

Harold Jarche

As organizations, markets, and society become networked, complexity in all human endeavors increases. In complex adaptive systems, the relationship between cause and effect can only be known after the fact. Connected organizations must learn how to deal with ambiguity and complexity. The connected workplace is all about understanding networks, modelling networked learning, and strengthening networks. Better networks are better for business.

It’s time to focus on your LQ

Harold Jarche

Networked professionals need more than advice (training); they need ongoing, real-time, constantly-changing, collaborative, support. But if we want to thrive in complexity and if we want our work teams to be effective, we have to integrate our learning into the workflow. On 11 June 2012 we will start the next online personal knowledge management workshop. Narration is a base skill for the networked workplace.

Create conversation spaces

Harold Jarche

Solving complex problems also requires “multi-participant communications” In the network age, learning is conversation. Personal knowledge management is akin to pre-curation. Getting all the necessary parties involved in workplace conversations can enhance knowledge-sharing and contribute to greater diversity of ideas, a necessity for innovation. Curation is more than integration , writes Rick Segal in Forbes [via Robin Good ].

PKM and innovation

Harold Jarche

Networking: Interacting with people from different backgrounds who provide access to new ways of thinking. One way to practice these skills would be to promote personal knowledge management (PKM) in the workplace. Sharing through our networks helps to develop better feedback loops. Innovation is inextricably linked to both networks and learning. Knowledge is the new capital, but it resides in each person’s head.

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PKM: the basic unit of social business

Harold Jarche

True collaborative networks do not rely so much on teams than on individuals, as B. The main benefits for networked organizations do not lie in the outcome from teams, but in individual knowledge acquisition, in the ability to connect with the right people and to access the right information at the right time. The basic unit of social business technology is personal knowledge management, not collaborative workspaces. It is more like a social network.

PKM 193

Working smarter, daily

Harold Jarche

It’s more than a mere aggregation of blog feeds, though.The comprehensive topic search function yields interesting results from 42 different perspectives, on everything from culture to complexity. For example, here are my feeds for Innovation, Collaboration & Network: This is one more, rather powerful, tool for my personal knowledge management processes that makes my life a bit easier.

Barriers to PKM

Harold Jarche

A few weeks ago I asked my extended online network, “ What do you think is the biggest fear/need/barrier when it comes to adopting personal knowledge management (PKM) as a practice? ” Finding someone to talk to about PKM was a common response, as was the observation that management’s perception is often that not everyone has the same level of ability to do PKM sufficiently well.

PKM 173

digital workforce skills

Harold Jarche

“Are there new ways to think about our digital workplace skills that allows us to take our thinking up to a new plane, the next meta-level of thinking and working where we have much higher leverage, can manage change that is an order of magnitude or greater in volume than today, work in fundamentally better and smarter new ways — and perhaps even work a bit less — yet produce much more value?”. and provides an image that addresses a good spectrum of skills for the network era.

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Don’t worry, nobody can steal your knowledge

Harold Jarche

Why do I share my knowledge? I could not share my knowledge with you, if I wanted. There is no such thing as knowledge transfer. Data and information can be transferred, but not knowledge. So what is the idea behind behind personal knowledge management and the Seek-Sense-Share framework if knowledge cannot be shared in the first place? For me, PKM is a set of practices I can use to better articulate my knowledge.


Harold Jarche

Tweet Part of Personal Knowledge Management is seeking sources of knowledge (Seek-Sense-Share). Wolfgang Reinhardt has looked at knowledge workers, researchers in particular, and examined how they can be aware in their fields of expertise. Wolfgang graciously sent me a copy of his PhD thesis (Awareness: Support for knowledge workers in research networks) which he will be defending on 5 April at the Open Universiteit Nederland in Heerlen. Networker.