Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM). complexity NetworkedLearning PKM

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Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

Systems thinking & complexity

Dave Snowden

The pioneering work of Prigogine and others which gives us complexity theory happens in the middle of that century. It was a characteristic of that period of development that the complexity of system would be resolved by engineering design, often bottom up, or definition of specific outcomes.

Coherence in complexity

Harold Jarche

Anecdote reports that John Kotter, leadership guru , is accepting that methods like his 8-step process for leading change may not be effective in the face of complexity. Complexity, driven by global networked communications, is the main factor.

Future of work is complex, implicit and intangible

Harold Jarche

The relationship between intangibles and tangibles reminds me of the implicit/explicit knowledge continuum. The explicit/tangible side is easier to measure, so that is where most management methods have concentrated their efforts. The future of work is complex, implicit, and intangible.

Innovation is not a repeatable process

Harold Jarche

Can innovation be promoted through better processes? I have not been able to find any regular correllation between well adopted innovation processes and actual innovation outcomes, and I’ve been looking pretty hard. I want every knowledge worker to discover his or her own processes.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Our relationship with knowledge is changing as our work becomes more intangible and complex.

PKM is making sense of complexity

Harold Jarche

This is what you find on the first page of most searches for PKM : Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve, and share knowledge in his or her daily activities – Wikipedia.

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Mastering the Art of Collaboration Through Conversation

Luis Suarez

Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. . Can you have too many conversations at work?

When Context Transcends Change Management

Luis Suarez

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? What if all of that literature around change management could be smashed with just a couple of tweets?

Creating a knowledge strategy

Dave Snowden

Knowledge is best remembered/stimulated by creating a rich context of decisions. Secondly it started a drive to create bottom up approaches that represented reality not the idealised process models which were starting to be touted back then. Knowledge Management Reflections

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

Knowledge workers ultimately adopt and embrace as well a much more open, public, trustworthy and transparent manner of collaborating and sharing their knowledge. It’s what I call Human Processes. Ever heard of Talent Management or Talent Wars?

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

She eventually comes to talk about the stuff that most folks haven’t considered just yet in any open and transparent collaborative and knowledge sharing environment. Sharing your knowledge will relinquish your power, don’t you think?).

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Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

Like I have been saying in a good number of occasions, there are a couple of incredibly good use cases for corporate email to still survive nice and dandy: 1) Managing Calendaring & Scheduling events and 2) Hosting 1:1 confidential, or rather sensitive, conversations in a private manner.

Welcome to the Social Enterprise Awakening!

Luis Suarez

phase I mentioned back then that is helping us all, knowledge workers, realise how this is our moment. Passion of your knowledge workforce about what they do, what they believe in and the connections and relationships they have been able to build over the course of time as a result of it.

The Future of Work by 2020

Luis Suarez

Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month.

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

Worth a read, for sure, but is there anything else that we can do to help improve remote collaboration in today’s rather complex environment? Lack of a clear process. Failure to capture knowledge. Lack of clear process. Failure to capture knowledge.

Whatever Happened to Critical Thinking?

Luis Suarez

It’s just like we can no longer dissent with people in a healthy, constructive and critical thinking driven manner without being insulted in the process a few times here and there. Assessing risks in the process. Reflecting on effects of paradoxes, constraints and incomplete knowledge.

Essential Qualities of Open Business Ambassadors

Luis Suarez

Innovative: Not necessarily an exclusive quality from Social Business Champions per se, but perhaps more from knowledge workers in general. Open means embracing those serendipitous knowledge accidents where magic happens to transform how we collaborate and share our knowledge.

State of the Net 2012 – People Tweet Tacit Knowledge – Part Two

Luis Suarez

This time around though by one of my favourite thought leaders and KM / Complexity mentors, the always insightful and incredibly knowledgeable Dave Snowden , whose blog , along with Euan’s , are two of my most essential, critical reads of the day, every day.

The Big Three – How To Handle Your Fragmented Social Life

Luis Suarez

In short, our brains seem to process information and knowledge much better in small fragments than with the whole picture. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

Peer to peer knowledge flow

Dave Snowden

I promised yesterday to talk about peer-to-peer knowledge flow. Removing mediating layers of interpretation reduced the dangers of misunderstanding; the same applies to knowledge flow. Knowledge Management Reflections

Personal in Personal Knowledge Management

Tony Karrer

Great dialog between Harold Jarche and Stephen Downes around Harold's PKM process … Stephen Downes wrote in response: … what does the concept of a ‘method’ here imply? That there is a ‘best’ way to manage knowledge an information?

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stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

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The Future of Open Business At Stake

Luis Suarez

In fact, for vast majority of practitioners social / open business is all about, and just about, collaborating with your peers, although perhaps nowadays with a fancier set of collaborative and knowledge sharing tools. I am pretty much in favour of collaboration and knowledge sharing.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

“ As a journalist, you know you are doing your job properly when you manage to upset rich, powerful and entitled people who are used to getting their own way. if I may add, that change is a political process, not a rational one.

Of sandbanks and granite cliffs

Dave Snowden

It was good to see the strategy workshop picked up by Ian Thorpe in his blog and he beat me to publishing the final overview of the process (see below). For the moment I need to complete my summary of this bottom up too down emergent approach to creating a knowledge strategy.

Social Business Forum Highlights – Highlights from Breakout Sessions and Final Keynote

Luis Suarez

Reward individual participation (Which I guess I was hoping to see some progression from the traditional issues that have always come along with rewards and incentives in a knowledge sharing culture, but didn’t). Once again, I am on the road on to another business trip.

The Connected Workplace

Harold Jarche

Our increasing interconnectedness is illuminating the complexity of our work environments. Complicated work, for which standardized processes can be developed, usually gets outsourced to the lowest cost of labor. But both require greater implicit knowledge.

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Create contrast, enable insight

Dave Snowden

I started my keynote (available as a podcast) by referencing my surprise that this was the eleventh year at which I have given a keynote at the event and that in that time I had seen three cycles of knowledge management adoption with the same mistakes being made each time.

Principles of Networked Unmanagement

Harold Jarche

Cooperation in our work is needed so that we can continuously develop emergent practices demanded by increased complexity. In a complex world, unity can be counter-productive. This information can be mapped, and frameworks such as knowledge management help us to map it.

Get outside the disciplinary box

Harold Jarche

Tweet A most interesting post by Nick Milton at Knoco got me thinking again about complexity. I like the 2 X 2 diagram showing how increasing complexity makes us dependent on creative individuals and increasing collectivity makes us dependent on more processes. complexity

The 21st century workplace: moving to the edge

Harold Jarche

The postal automation process currently has significant flaws, but who thinks these cannot be solved in some future iteration? However, solving a customer’s unique problem of getting pieces of art to several remote locations can be complex. complexity Work

The Trials and Tribulations of Freelance Work

Luis Suarez

It’s a fascinating journey, it already has been for certain, seeing how there are plenty of differences, but also lots of similarities, in terms of how we, knowledge (Web) workers, operate whether working as salaried employees or just by ourselves, going solo.

Solo change agents set you free

Harold Jarche

Here is what Domino’s Pizza learned about implementing personal knowledge management practices , after their recent pilot project: First, learners want some guidance about the changing boundaries of professional development. complexity Innovation PKM SocialBusiness

False dichotomies, reality avoidance

Dave Snowden

This also represented Agile coming late to a similar tendency in industry overall between rigid process based approaches such as Sick Stigma combined with fluffy bunny and/or idealistic models of leadership competence.

Edge Perspectives with John Hagel: Fragility of Globalization

John Hagel

In particular, I see enormous opportunity from the processes of globalization and I believe that we will all be better off as a result of these processes. Make no mistake about it: globalization is a fragile process - there is nothing inevitable about it.

195 posts about MOOCs

Jay Cross

From Learning Management to Personal Knowledge Management. Acquiring new knowledge and skills – e.g. in webinars, online workshops, MOOCs , and through videos and screencasts, etc. “If Negating the learner in the learning process GEORGE SIEMENS | SUNDAY, FEBRUARY 3, 2013.

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