Reflections on Complexity, Chaos and COVID-19

Dave Snowden

This microscopic virus has done what no leader, war or disaster has managed so far: it has united all of humanity to face a collective crisis, a common enemy. The post Reflections on Complexity, Chaos and COVID-19 appeared first on Cognitive Edge.

Institutional Memory and Knowledge Management

Harold Jarche

The main themes are: Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of recipient. Knowledge management can provide a structure to capture institutional memory, but it requires more than one approach. Complex work, which is growing in importance in networked organizations, requires the sharing of implicit knowledge and this presents certain challenges. complexity PKM Work


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Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. This is Big Knowledge Management , leveraging the power of enterprise software platforms to store decision, process, and event memories. An Organizational Knowledge Sharing Framework.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM). Others rely on experts but that is more and more inadequate in our increasingly complex world of expertise. We need to develop networks of expertise and regularly check them for diversity and signal vs noise.

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. A 2011 study (via David Gurteen ) concluded that even in the same company, knowledge management practices are different (note that the authors define Ba as shared context in motion ). For knowledge management today, industrial management just won’t cut it.

Personal in Personal Knowledge Management

Tony Karrer

That there is a ‘best’ way to manage knowledge an information? It’s a pick-and-choose sort of thing: the way we manage information has a lot to do with the information, and a lot to do with who we are and what we want the information for … Harold responded with Other PKM processes where he shows some other models and states: To be clear, my intention is to show what works for me and perhaps some part of this may work others.

Organize for Complexity

Harold Jarche

” Well I think Niels has answered much of that question himself, in his recent book Organize for Complexity. We call this “disciplined practice” Fads like business analytics, knowledge management, and big data will never make organizations fit for complexity. This is why I now call PKM: Personal Knowledge Mastery ; to separate it from much of the traditional practice of knowledge management.

Coherence in complexity

Harold Jarche

Anecdote reports that John Kotter, leadership guru , is accepting that methods like his 8-step process for leading change may not be effective in the face of complexity. The majority of the [ HBR Paywall ] article is focussed on a ‘new’ concept Kotter calls ‘Strategic Accelerators’ In effect, he is talking about using Communities of Practice/collaborative networks to tap into the power and agility of the informal capabilities of an organisation.

ASHEN reused

Dave Snowden

One of the purposes of ASHEN was to change the way we talk about knowledge retention. One of the other uses of ASHEN in knowledge mapping was to challenge the idea that all of the knowledge could be codified. Knowledge Management Reflections

Absorbing complexity with PKM

Harold Jarche

Anne Marie McEwan explains its effects, in Why Your Network is Your Life Support System : The concept implies that organisations that fail to distribute responsibility for absorbing complexity will eventually cease to be viable – they will not be resilient against shocks coming at them from their external environment. Anne Marie goes on to explain how important professional learning networks are to each and every one of us. Sense-making is acting on one’s knowledge.

PKM 195

The Untold Costs of Social Networking

Luis Suarez

Little did we know that, fast forward to 2016, all of those networking activities would come with a really high price tag: your own data in unwanted hands. We, human beings, have got an inner urge to wanting to belong to a group, a tribe, a team, a community, a network, you name it. By sharing their knowledge, their social capital, their tidbits of who they are, what they do, what they are interested in and why they would want to reach out and connect in the first place.

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No cookie cutters for complexity

Harold Jarche

Five years later, Dave Snowden makes a similar observation, sparked by a KPMG marketing brochure on “cutting through complexity” Dave concludes: If a consultancy firm really wants to help their clients they they should support them in living with complexity, riding its potential, avoiding reductionist approaches, engaging customer and staff in a sensing network. Complex problems require require different thinking. complexity

Exception handling is complex work

Harold Jarche

Tweet How is work different in a networked economy? Let’s look at a knowledge worker and how things can get done in such an interconnected environment. This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. We can also create tools, especially electronic performance support systems (EPSS) to do work and not have to learn all the background knowledge in order to accomplish the task. complexity Wirearchy

PKM is making sense of complexity

Harold Jarche

This is what you find on the first page of most searches for PKM : Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve, and share knowledge in his or her daily activities – Wikipedia. The paper tries to bridge gap between knowledge management and artificial intelligence approaches proposing agent-based framework for modelling organization and personal knowledge.

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Loose Hierarchies, Strong Networks

Harold Jarche

When I wrote that the only knowledge that can be managed is our own , I wanted to highlight that command & control methods do not work well in this network era that is replacing the industrial/information era. In our increasingly complex work environments, we should should take the advice of Snowden & Kurtz who recommend “ loose hierarchies & strong networks ” as shown in this image by Verna Allee. Loose hierarchies, strong networks.

Google Plus – One Social Networking Tool to Rule Them All

Luis Suarez

From there onwards, and in 2006, Cattail (an internal Personal File Sharing space) came along, just as I was getting started playing with micro-blogging / sharing tools like BlueTwit , as well as Beehive (Now SocialBlue ) and a whole bunch of other pilot social networking tools made available to us, fellow IBMers, through the absolutely wonderful Technology Adoption Program , a.k.a. It’s been my single, most important social networking tool of them all!

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Talking about the Network Era

Harold Jarche

Spying on entire populations is another network era phenomenon. Networked, distributed businesses, like AirBNB, are disrupting existing models, with the inevitable push-back as they become successful. Networks will transform education, business, the economy, and society even further. In the network era, the creative economy will gain dominance over the information and industrial economies. Networked learning will give rise to networked decision making.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Charles Jennings , of Duntroon Associates, explains why we need to move away from a focus on knowledge transfer and acquisition, an approach rooted in Plato’s academy: We are moving to the world of the sons of Socrates, where dialogue and guidance are key competencies. Value Networks.

Cognitive Edge announces training courses for 2016 – Working with Complex Problems

Dave Snowden

Today we’re announcing practitioner-focused courses on complexity and the Cynefin framework. Course 1: Dealing with Complex Problems. knowledge. Techniques and exercises are run through, with recommendations of how and where to apply them, examples of their use to knowledge management, transformational change, customer and employee engagement, risk management and much more. Course 2: Managing in Complexity.

Future of work is complex, implicit and intangible

Harold Jarche

The relationship between intangibles and tangibles reminds me of the implicit/explicit knowledge continuum. The explicit/tangible side is easier to measure, so that is where most management methods have concentrated their efforts. But as organizations, markets, and society become networked, intangibles create more of our value and this is much more difficult to measure. The future of work is complex, implicit, and intangible. complexity Work

In a complex society

Harold Jarche

One was the fact that there is little difference between many of the information intensive support functions in any organization - information technology, knowledge management, learning & development, human resources. In the network era, it’s all merging. The other thread was that management is the main barrier to fostering creative and innovative organizations. Many questions centred around, “how do I get my manager to understand this?&#

network management update

Harold Jarche

You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. In a network society, we influence through reputation, based on our previous actions. Others need to see what we are contributing to the network. Management in networks is fuzzy. Principles of Network Management. Managemen

It’s all about networks

Harold Jarche

It’s all about networks. Understanding networks that is. Social media are just the current tip of the Internet iceberg, making work relationships much more complex. Encouraging workplace practices like personal knowledge management is a start. It’s the network : Thinking like a node in a network and not as a position in a hierarchy is the first mental shift that’s required to move to a collaborative enterprise. complexity Wirearchy

human networks connect through empathy

Harold Jarche

We are only as good as our networks. Our decisions reflect the diversity of our networks. Complex problems usually do not have simple solutions but require a deep understanding of the context. How do we understand the complexity of social networks? Empathy is a requisite perspective for the network era. Creativity, learning or desire to help others cannot be controlled, so knowledge workers need to be intrinsically motivated to deliver quality results.

Subject matter networks

Harold Jarche

Mark coined the term, subject matter networks , as a change from the industrial concept of subject matter expert, or SME, a term I first heard in the military in the mid-1970′s. With all of these connections, complexity ensues. In a complex world the optimal social form is the multi-organizational network and emergent practices must be continuously developed through cooperation. He or she cannot learn and adapt as fast as a cooperative network.

How Social Networking Can Improve Work Meetings

Luis Suarez

Specially, when those meetings are not set up by you, but by everyone else, and therefore making you lose the control , once again, in terms of one of the most precious things all of us, knowledge workers, have that we don’t seem to treasure well enough: Time. Attention management, indeed, is the new currency and it looks like meetings want to keep having that special place in our day to day workload in terms of grabbing most of it: our attention, that is.

The network is the solution

Harold Jarche

The key to a flourishing civilization in the network era is sense-making. In the latter, “ Literacy becomes a wide range of evolving information skills developed around the activities of learning – the ability to acquire knowledge and skills through the resourceful and responsible utilization of information. David Ronfeldt articulates this with his TIMN [Tribes-Institutions-Markets-Networks] framework. Our future needs to be focused on learning, not instruction.

Managing in a networked world

Harold Jarche

Tweet In 2009, Anthony Poncier wrote a good post (in French) that covered the eight challenges of management in the virtual era; loosely translated as: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). This fosters transparency and is something to be modelled by management. I’ve said before that personal knowledge management (PKM) is our part of the social learning contract.

Learning to breathe in the network era

Harold Jarche

The networked workplace is the new reality. This information can be mapped, and frameworks such as knowledge management can help us map it. We can also create tools to do work and not have to learn all the background knowledge in order to accomplish a known task. New problems need tacit knowledge to solve them. Exception-handling is becoming the primary work for people in the networked workplace. Sharing and using knowledge is where business value lies.

Network Learning: Working Smarter

Harold Jarche

2010) uses a Web-based note system to store messages, manage his financial risk and stay on top of the multiple factors necessary to run a successful dairy farm. We need to re-think workplace learning for a networked society. Formal, structured learning plays only a small role in getting things done in the networked workplace. Making sense of information, both personally and in networks, is becoming a key part of work. Network Learning. This is network learning.

The Illusion of Control

Luis Suarez

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) We seem to have become just that, pure data , i.e. * the* product , leaving out entirely our networks, connections and relationships. . It’s that simple, yet so complex at the same time. Where will your organisation knowledge go after it dies in their own Inboxes?

Innovation through network learning

Harold Jarche

Tim says that innovation is the process of idea management , which makes sense to me. No idea will make a difference without building around it the networks that will support it as it grows, and the network partners with which it will ultimately flourish. This requires a network mindset. Innovation is inextricably linked to both networks and learning. That’s why the skills for learning in networks are essential for business today. Network Learning.

you are only as good as your network

Harold Jarche

This involved complex knowledge about information technology, organizational behaviour, knowledge management, and social media. In short, they asked me “simplify the complexity”. But I put my faith in my knowledge networks and communities of practice where I had been involved for the past 14 years. I went out to my networks, looking for as wide and diverse opinions as possible. In the end, I realized I was only as good as my network.

Let The Next Adventure Begin – The With Whom (#CAWW)

Luis Suarez

That’s why it’s a great pleasure and true honour for me to announce I’m now part, as a charter member , of the Change Agents Worldwide network with a simple and rather clear mission: change the way we work ! Remember when I just mentioned above being part of a network of folks who walk the talk, leading by example, on redefining the workplace of the future? “We built our network based on the principles driving the evolving Web.

The Trials and Tribulations of Freelance Work

Luis Suarez

After all, switching from the largest, most complex, IT firm in the world to running your own business as an independent adviser on Social Business and Digital Transformation can be quite something and, now that I am nearly two years down the road with it, I can surely confirm that it can be a lifetime changing experience. What role do social networks and communities play in helping freelancers thrive?

The Future of Work by 2020

Luis Suarez

Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month. Work processes will be driven by interactions from workers through networks and communities rather than traditional company hierarchies. IBM Innovation Knowledge Management Learning Open Business Personal KM

Conversation with Harold Jarche: Sense-making in a networked world and personal knowledge mastery

Trends in the Living Networks

Harold’s tagline “sensemaking in a networked world” is in fact one of the best descriptions I can imagine for my work. And so this phrase sense-making, it networked well and I said, “You’re describing yourself but you’re also describing me.”

A hotchpotch or ragbag

Dave Snowden

my job now is to summarise the remaining papers available, having covered off both Cynefin and Narrative that leaves a bit of a hotchpotch of material although its mostly knowledge management. The link takes you to the various articles and they over co-evolution, ritual dissent, managing for serendipity and blog storming. It is also the clearest articulation of Social Network Stimulation which remains one of the more important techniques I have created over the years.

Fluctuating support networks

Harold Jarche

Judith passed on a couple of papers which I found most interesting, as she has looked deeply into the theory behind the need for what I would describe as social learning networks. Judith uses the term, “fluctuating support networks&#. As an informal response to the formal organization, fluctuating support networks deviate from the conventions of the formal organization and provide network members with a venue for fulfilling unmet social and psychological work-related needs.

Networked Learning (PKM) Workshop in Toronto

Harold Jarche

Tweet In just over a month’s time, I’ll be facilitating another one-day workshop on Networked Learning (PKM) at the University of Toronto’s iSchool Institute on Friday, 18 November 2011. My consulting work this past year has shown a great need for two aspects of knowledge-sharing in organizations: 1) systems & processes to enable better collaboration & sharing, and 2) individual skills in narrating work and learning in networks.

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Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

This piece would also highlight a shift of focus and purpose for yours truly with regards to the overall theme of Social Networking for Business. Knowledge workers ultimately adopt and embrace as well a much more open, public, trustworthy and transparent manner of collaborating and sharing their knowledge. Ever heard of Talent Management or Talent Wars? That was all part of what I felt was the evolution of social networking in a corporate environment.

The Downsides of Freelance Work

Luis Suarez

The ever so much more complex times we live in will bring forward such uncertainty that will pretty much scare your customers away, specially, those with the budget to kick off your projects. Three years ago, when I had already decided I was quitting my job at my former employer to start my own advisory firm around Social Business and Digital Transformation, I remember having a conversation with one of my managers where he was asking me what I was thinking about doing next as a freelancer.

The More We DO, the Less Time We Have to REFLECT – Happy New Year 2013!

Luis Suarez

It makes you reflect on the things you are passionate about, on the things that drive you to work every day, on the many ideas that come through your brain on a daily basis and that you pick up one or two that you would want to share across in order to allow for them to grow further thanks to the wonderful exchanges with people in your (extended) networks. IBM Innovation Knowledge Management Learning Life Open Business