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Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded.

Institutional Memory and Knowledge Management

Harold Jarche

The main themes are: Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of recipient. Knowledge management can provide a structure to capture institutional memory, but it requires more than one approach.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM). complexity NetworkedLearning PKM

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

Coherence in complexity

Harold Jarche

Anecdote reports that John Kotter, leadership guru , is accepting that methods like his 8-step process for leading change may not be effective in the face of complexity. Complexity, driven by global networked communications, is the main factor. complexity InternetTime SocialBusiness

Exception handling is complex work

Harold Jarche

Let’s look at a knowledge worker and how things can get done in such an interconnected environment. This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. This is how simple and complicated knowledge continuously gets automated.

Absorbing complexity with PKM

Harold Jarche

We both use social technologies to reach out into the complexity and try to make sense of it. Managing and sharing information, especially through conversations, are fundamental processes for sense-making in the complex domain. Sense-making is acting on one’s knowledge.

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Future of work is complex, implicit and intangible

Harold Jarche

The relationship between intangibles and tangibles reminds me of the implicit/explicit knowledge continuum. The explicit/tangible side is easier to measure, so that is where most management methods have concentrated their efforts. The future of work is complex, implicit, and intangible.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Our relationship with knowledge is changing as our work becomes more intangible and complex.

PKM is making sense of complexity

Harold Jarche

This is what you find on the first page of most searches for PKM : Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve, and share knowledge in his or her daily activities – Wikipedia.

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The Untold Costs of Social Networking

Luis Suarez

We have got it in our DNA an irresistible yearning to wanting to connect with other people, get to know them well by learn with / from them, to then collaborate more effectively by sharing your knowledge with them more openly. Knowledge Management Learning Open Business Open Leadership

Cost 96

Mastering the Art of Collaboration Through Conversation

Luis Suarez

Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. . Can you have too many conversations at work?

Making sense of complexity and innovation

Harold Jarche

Friday’s Finds: Gall’s Law: A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. complexity Friday''s Finds Innovation

The Illusion of Control

Luis Suarez

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) It’s that simple, yet so complex at the same time.

When Context Transcends Change Management

Luis Suarez

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? What if all of that literature around change management could be smashed with just a couple of tweets?

Stop Blaming the Tools when Collaboration Fails

Luis Suarez

How about if instead of aiming for a single collaboration solution to all of our business problems, which seems to be what most Enterprise Social Networking vendors keep advocating for, wrongly, we start acknowledging that it’s a bit more complex than that?

Creating a knowledge strategy

Dave Snowden

Knowledge is best remembered/stimulated by creating a rich context of decisions. Over the last couple of years I've gone back to this older and partially lost method and revitalised it taking into account what I now know about complexity theory and condition.

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

How Social Networking Can Improve Work Meetings

Luis Suarez

Specially, when those meetings are not set up by you, but by everyone else, and therefore making you lose the control , once again, in terms of one of the most precious things all of us, knowledge workers, have that we don’t seem to treasure well enough: Time.

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

Knowledge workers ultimately adopt and embrace as well a much more open, public, trustworthy and transparent manner of collaborating and sharing their knowledge. Ever heard of Talent Management or Talent Wars?

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

She eventually comes to talk about the stuff that most folks haven’t considered just yet in any open and transparent collaborative and knowledge sharing environment. Sharing your knowledge will relinquish your power, don’t you think?).

Skills 126

How Meaningful, Smarter, Freelance Work Is Redesigning the Social Enterprise

Luis Suarez

CoPs), Complexity, Enterprise 2.0 IBM Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

How Playing Games at Work Can Help Boost Your Productivity

Luis Suarez

Yes, of course, there will be a group of knowledge workers, on every company out there, who would try to find any means of not wanting to do their jobs and, instead, do something else.

How the Social Enterprise Defines the 21st Century Workplace – Moving To The Edge

Luis Suarez

Yes, I am referring to the so-called Knowledge Web Workers. Knowledge workers are not getting hired, because social computing tools are helping solve most of the companies’ problems / issues without having to spend extra money on hiring new resources.

Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

Like I have been saying in a good number of occasions, there are a couple of incredibly good use cases for corporate email to still survive nice and dandy: 1) Managing Calendaring & Scheduling events and 2) Hosting 1:1 confidential, or rather sensitive, conversations in a private manner.

Welcome to the Social Enterprise Awakening!

Luis Suarez

phase I mentioned back then that is helping us all, knowledge workers, realise how this is our moment. Passion of your knowledge workforce about what they do, what they believe in and the connections and relationships they have been able to build over the course of time as a result of it.

Google Plus – One Social Networking Tool to Rule Them All

Luis Suarez

Hold a simple (Not even complex!) IBM Innovation Knowledge Management Knowledge Tools Productivity Tools Social Computing

Tools 107

The Future of Work by 2020

Luis Suarez

Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month.

Transforming the Workplace with Radical Management by Steve Denning

Luis Suarez

Well, it’s been, all along, about culture, corporate culture , about organizational change , about change management (i.e. And, of course, the one on Radical Management : .

Let The Next Adventure Begin – The With Whom (#CAWW)

Luis Suarez

In a now more than ever hyperconnected, networked and complex systems driven working environment I pretty soon came to the conclusion, as I went solo and independent, that my odds to make a bigger difference out there would have been more notorious by being part of a network of rather talented, passionate, engaged, inspiring and rather thought-provoking knowledge (Web) workers, with whom, if anything, you sense you aren’t anymore the smartest person in the room, the network is.

eBook 59

Whatever Happened to Critical Thinking?

Luis Suarez

Reflecting on effects of paradoxes, constraints and incomplete knowledge. Knowledge Management Learning Metablogging Open Business Open Leadership

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

Worth a read, for sure, but is there anything else that we can do to help improve remote collaboration in today’s rather complex environment? Failure to capture knowledge. Basically, being agile in a rather complex, engaging, committed, embracing and nurturing diverse workplace.

Essential Qualities of Open Business Ambassadors

Luis Suarez

Innovative: Not necessarily an exclusive quality from Social Business Champions per se, but perhaps more from knowledge workers in general. Open means embracing those serendipitous knowledge accidents where magic happens to transform how we collaborate and share our knowledge.

State of the Net 2012 – People Tweet Tacit Knowledge – Part Two

Luis Suarez

This time around though by one of my favourite thought leaders and KM / Complexity mentors, the always insightful and incredibly knowledgeable Dave Snowden , whose blog , along with Euan’s , are two of my most essential, critical reads of the day, every day.

Reflections from 2011 – Redefining Your Social Web Presence

Luis Suarez

Most of us, knowledge workers, have always had that very strong urge to connect with others, to share our affinities and true passions, to care for what one embarks on, and to help out where we possibly can.

The Big Three – How To Handle Your Fragmented Social Life

Luis Suarez

In short, our brains seem to process information and knowledge much better in small fragments than with the whole picture. But what happens when that fragmentation goes out of proportion and it is just too difficult to manage by trying to figure out where both things and people are eventually?

Social Business Forum 2011 – Communities or Organisations – The New Collaboration Ecology

Luis Suarez

Well, a couple of weeks ago my good friends from Open Knowledge announced that the video recordings from the different keynote and breakout sessions are now available for public viewing over at the Social Business Forum Agenda Web site.

The Downsides of Freelance Work

Luis Suarez

The ever so much more complex times we live in will bring forward such uncertainty that will pretty much scare your customers away, specially, those with the budget to kick off your projects. Freelancing Knowledge Management Learning Open Business Open Leadership

Google Plus – Bridging Together Too Irreconcilable Worlds

Luis Suarez

Well, imagine combining both of them in a single hangout, using video, to converse, connect, share your knowledge, collaborate both with a purpose or perhaps just for the sake of it. Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

Social Business – Rethinking Innovation, Organization and Leadership

Luis Suarez

How do we make them stand out and help them lead us in such a complex, global and diverse environment? However, traditional management doesn’t seem to be keeping up nicely with those rampant changes we have all gone through over the course of decades.