Collaboration Workflow 101

Dan Pontefract

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Collaboration Workflow 101

Dan Pontefract

collaboration Culture enterprise 2.0 micro-blogging organization social media social networking teams technology blogging collaboration curve collaboration cycle online


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working collaboratively and learning cooperatively

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay Collaboration + Cooperation. Two types of behaviours are necessary in the network era workplace — collaboration and cooperation. Teams, groups, and markets collaborate.

Do you really need separate social learning tools? PART TWO – 6 ways to integrate learning into the workflow

Jane Hart

In Part One of this series of blog postings, I asked the question: “As business is becoming more social and we are using new social tools to work collaboratively with one another, do we really need another set of social tools specifically for learning?” ” In this post I am going to be taking a look at 6 ways organisations are already integrating learning into their workflow systems – so that the same… Read the rest.

Managing Collaboration

Harold Jarche

Tweet My colleague Jane Hart asks who should be your Chief Collaboration Officer (CCO)? It’s a good question, given the growing importance of working collaboratively in the 21st century workplace. Collaboration is a key part of creative work. With the Internet, never before has it been so easy to collaborate, yet within many organizations it’s often more difficult. But in the corporate world we still run workflows using doughnuts and stern looks.

From Social Learning to Workforce Collaboration

Jane Hart

Eagle-eyed readers will have noticed that I’ve changed this blog’s title from “Learning in the Social Workplace” to “Workforce Collaboration” Why? Of course, I think training has a role to play in the workplace, but I just think that helping people learn with and from one another, in the workflow, as they do their jobs is much more relevant nowadays. Collaboration Social learning

Collaborative co-design

Clark Quinn

In my previous post , I mentioned that we needed to start thinking about designing not just formal learning content, or formal learning experiences, but learning experiences in the context of the informal learning resources (job aids, social tools), and moreover, learning in the context of a workflow. In short, tying back to my post on collaboratively designing job aids, I think we need to be collaboratively designing workflows.

Using a collaborative platform for brilliant learning

Jane Hart

Here’s the description of my presentation: If you are looking to introduce more social approaches to learning in your organisation – from augmenting face-to-face events or socializing formal online learning, to enabling and supporting communities of practice – then Jane Hart will introduce you to the approach she has taken at the Social Learning Centre that makes use of a social collaboration platform to power the social (learning) activities she organises and coordinates.

Identifying a collaboration platform

Harold Jarche

Step Two, or a concurrent step, would be to look at how to enhance collaboration. First of all, collaborative work tools must be simple to be effective. A collaboration platform that is over-engineered would be counterproductive. The key aspect of a collaboration platform is that should make work more transparent and rewards sharing. The options then become: Open the LMS so it can be used in the daily workflow. Connect the LMS to a collaborative work platform.

Agility through collaboration

Harold Jarche

Clark Quinn proposes a better approach, collaborative co-design : Things are moving so fast, and increasingly the work will be solving new problems, designing new solutions/products/services, etc, that we won’t be able to anticipate the actual work needs. In short, tying back to my post on collaboratively designing job aids, I think we need to be collaboratively designing workflows.

Workforce collaboration in the network era

Harold Jarche

Social media are merely a conduit for collaboration. Social business emerges from social learning that itself emerges from collaborative work. As workers become more collaborative and networked, they will bypass non-contributing nodes. If a department is not part of the networked workflow, or tries to block it, it is part of the problem. Tweet Hyperlinks subvert hierarchy, and networks subvert standardization.

Open Business – From Document-Centric to People-Centric Collaboration

Luis Suarez

Instead, I keep pondering about how we can transform and redefine the way we do business through our day to day workflow(s) and if there is an idea that keeps coming back stronger by the day is that one of perhaps facilitating the transition from document-centric collaboration into a people-centric one. Lately, I have been thinking quite a bit around the topic of Social / Open Business Transformation.

[berkman] Dries Buytaert: Drupal and sustaining collaborative efforts

David Weinberger

Dries Buytaert [twitter: Dries ] , the founder of Drupal and co-founder of Acquia , is giving a Berkman lunch talk about building and sustaining online collaborations. It’s a collaboration model.” Of these collaborative projects often start as small, volunteer-driven projects. Patches go through a workflow before they reaches me.

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The next generation of computer interfaces will drive better remote collaboration

Trends in the Living Networks

Now Underkoffler’s company, Oblong Industries , has created the collaboration platform Mezzanine, shown below. Oblong describes it: Mezzanine™ is a remarkable new collaboration, whiteboarding, and presentation system whose triptych of high-definition displays forms a shared workspace. When laptops are plugged into Mezzanine, those desktops’ pixels appear on the display triptych and can be moved, rescaled, and integrated into the session’s workflow.

Tech Wellness in the Nonprofit Workplace: Tips for Avoiding Collaborative Overload

Beth Kanter

The session is designed to answer three questions: Why does collaborative technology overload lead to loss of nonprofit workplace productivity and what are the best practices to avoid it? What is Collaborative Overload? The potential for being overwhelmed by technology is magnified in the workplace by something called “ Collaborative Overload ” Rob Cross and Adam Grant in a recent Harvard Business Review article.

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Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Client and supplier collaboration. Successful organizational networks rely on human capital policies and technologies that quickly and effectively locate expertise, support project teams, and encourage collaboration throughout the organization. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. Client and Supplier Collaboration.

Social as a Weapon of Class Destruction

Dan Pontefract

This culture of fear is often as a result of hierarchical systems (a hierarchy for the sake of hierarchy) and managers who breed fear as opposed to disrupting the system and encouraging openness, collaboration and, well … being social. By being social (both the in-person face-to-face kind and through the use of collaboration tools) we will find not only healthier populations but healthier organizations.

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Workforce Development Services: A new framework of training and learning support

Jane Hart

In my last blog post, From Social Learning to Workforce Collaboration , I talked about how I have been helping organisations support workforce collaboration. ” This is a great question – as it allows me now to write a post, about how not only do I think Workforce Collaboration Services are going to be vital in the emerging social business, but how that there are other key services that will be required too. Collaboration Social learning

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected? Dropping Enterprise 2.0 / Social Anything tools into the company theater is not going to guarantee your employees/leaders are collaborating and it’s certainly not going to drive reciprocity. Laurie Buczek writes “ the big failure of social business is a lack of integration of social tools into the collaborative workflow.” collaboration engagement enterprise 2.0

Standalone LMS is Still Dead (rebutting & agreeing w/ Dave Wilkins)

Dan Pontefract

The holistic big picture needs to keep in mind the workflow of the employee; we can’t send them to disparate tools, applications, technologies or sites to do their jobs. What we need to do is ensure we weave a formal, informal and social learning workflow together. If not, how can we take the formal learning features of an/the LMS, and federate with existing corporate systems (to create a learning, content, collaboration ecosystem panacea).

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process. “Then I lead them down the logic path that points to social and collaborative learning – then they get it,” she concluded. The combination of social and informal learning alongside new collaborative technologies has created a sharing culture at ING Direct.

learning with complexity

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” — Jay Cross (1944-2015). Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow.

Thinking Transformation

Clark Quinn

Let’s change workflows to align better with what’s known about how we work. And making people available in useful ways for communication and collaboration is important. This pandemic has led to everyone scrambling to work digitally.

The Holy Trinity: Leadership Framework, Learning 2.0 & Enterprise 2.0

Dan Pontefract

collaboration technologies and platforms. And finally, corporate communications, marketing and even perhaps splinter social media teams are all either contemplating or incorporating social media, social networking and/or social learning concepts into their workflows. connected ‘culture of collaboration’. adoption council collaboration formal informal learnerprise social thomas malone I find myself in the center of an intellectual tempest.

making time for learning

Harold Jarche

It seems the idea has now gone mainstream, as it’s even noted in Forbes that, “Work and learning will become analogous” It is much easier to just say that workflow learning is essential rather than putting in the structures and practices that can enable it. People at work need more than training — they need ongoing, real-time, constantly-changing, collaborative, support. For over a decade I have promoted the idea that work is learning & learning is the work.

a decade of digital transformation

Harold Jarche

With a focus on improving collaboration, sensemaking, and knowledge sharing in teams, communities and networks, I have had the privilege of working with a wide variety of clients.

PKM 200

Why You Must Define the So-What of Learning

Dan Pontefract

That definition, however, must be organizational in nature, rippling throughout every business unit, faculty, workflow and process. collaboration formal informal leadership learning learning 2.0 Whether you work for a private family-owned business, a publicly traded corporation or in the kindergarten-to-higher-education continuum somewhere, you’re going to have to define learning – whether it’s for your employees, colleagues or students.

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

But it looks like, apparently, there are some potential risks along the way: mainly, knowledge workers not wanting to participate (through blogging or microblogging, as primary examples) due to lack of time , since their day to day workflow seems to be interrupted abruptly due to that lack of integration of social technologies into where the real work happens. Collaboration Communities Enterprise2.0

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.” The general finding is that the more tightly bound learning is to the workflow, the greater the impact it is likely to have.

Don’t Underestimate the Value of Your Community Managers

Luis Suarez

Back in the day, around 2000, when I was still doing traditional Knowledge Management, Collaboration and Learning, plenty of businesses invested, initially, rather heavily, on the concept of Communities of Practice , the traditional formalised, structured communities and for a good while they were rather successful. Key concepts like social capital skills, open knowledge sharing, collaboration, engagement, commitment, passion, trust, etc. Collaboration Communities Enterprise2.0

Ten IT Predictions for the Post-Pandemic New Normal

Irving Wladawsky-Berger

The workspace will provide a personalized and federated view of the resources that workers require to get their jobs done, including access to subject matter experts and other collaborators.

The Social Enterprise – Welcome to the Era of Intrapreneurship!

Luis Suarez

knowledge workers, for the first time ever, are now in charged of their own productivity, of their own workflows and personal business relationships with others, of their own responsibility not only towards the work that needs to be done, but also towards the fellow peers they collaborate and share their knowledge with. Collaboration Communities Enterprise2.0

5 Tips for More Effective Meetings

KCC Business Psychology

Some see meetings as a time waster, while others thrive on the collaborative energy that comes from regular check-ins or stand-ups. While meetings can resolve complex issues quickly, they also interrupt the workflow of the team. 5 Tips for More Effective Meetings.

How Mobility Empowers Work as a State of Mind in the Era of Social Business

Luis Suarez

Again, “ work happens, indeed, wherever you are, whenever you need, with whatever the tools you have at your disposal, with whoever the connections you may collaborate with in getting the job done “ There is no denying that in order to make that new mantra a reality within the business world there is one other massive component that we should be bringing up into the mix in order to bring forward that flexibility and work life integration that we mentioned earlier on: mobility.

A new framework for supporting learning and performance in the social workplace

Jane Hart

What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs. They will also become more embedded in the workflow, e.g. learning communities will often be seen as an extension of a group’s existing online activities. 3 – Social Collaboration Services.

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

It’s time for social software to begin to discover the path of how it can embed itself into our day to day workflows with much more effectiveness and efficiency, by focusing on those common tasks and activities we keep repeating on a daily basis, but that, in some cases, generate a bunch of business pain points for which social networking tools could be that aspirin to get rid of the headache. Collaboration Communities Conference Events Enterprise2.0

Survey: Are you ready, willing and able to support learning in the new social workplace?

Jane Hart

Some time ago I wrote a blog post about how I believed that as social businesses emerge, and new social and collaboration platforms (or social intranets) are introduced into enterprises, L&D will have an extended role in the organisation in order to support the new community and collaboration skills that will be required to underpin a successul social business initiative. (In In this way, then Social Collaboration becomes the missing piece of the L&D jigsaw.

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Adaptive Path

Impact of workflow change on users. Tags: Collaboration Methods Project Management Tips & Tricks Recently, I lead a project that included “designing the future of X”. Any time you have these kinds of projects, the sky can be the limit. But, without limits, the chances of success are often low. Our first step was to conduct a brainstorming session. The goal was to get all the ideas out of our heads and onto the wall.

Raising the Dial Tone, Part 2

Martijn Linssen

Home About Complexity Reading List Knowledge Management Reading List Raising the Dial Tone, Part 2 John 1 comment Complexity , Social Media , Strategy Sep 25 (Part 1 is archived at [link] Recently, Dennis McDonald offered that transparency and collaboration should be considered as efficiency measures in the Secretary of Defense’s initiatives. This is the reason we speak of openness of interaction, transparency of data, and collaboration across agencies and organizations.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

He talks as well, as part of the mix, about the power of social business and the role of evangelists (those champions) along with the power of social technologies and the use they make of them for their day to day workflows. “ Collaboration Communities Enterprise2.0

Building a Culture of Continuous Learning

Charles Jennings

In other words, we need to plan and work not only at building individual capability, but also team and collaborative and co-operative capabilities. To achieve these three targets, we need to think out of the traditional learning and development box – beyond the class/course and eLearning module approaches towards embedding a culture where learning becomes recognised as occurring within the workflow. Most people get it.

Introducing Share&Learn

Jane Hart

Tweet I recently launched Share&Learn – a new collaboration platform where members can share links, resources, ideas, experiences, tips, etc about the use of learning and performance trends, technologies and tools, in order to learn from one another – both informally and formally. This way formal learning takes place in the workflow. He recommends: “ Start first with a ‘collaboration’ system rather than a ‘learning’ system, and build out from there.”.

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

The intent was to built cross-system collaboration, increase efficiencies, capture and scale success, and support the mentor campus model. Demonstration of lead processing workflow - feeds into existing 'Campus Connect' online lead system for individual campuses). But it will sit inside the SUNY federation, so students will already be in the system, and will provide a workflow-type functionality. It should support inter-institution collaborations, eg.,